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Last Updated: September 30, 2026
These Terms apply to textority.com, text.me, text.to, lets.talk, the Textority web platform, and related websites and online services made available by Textority Inc.
IMPORTANT NOTICES - PLEASE READ
Binding arbitration and class action waiver. Section 29 contains an agreement to resolve most disputes through binding individual arbitration, a class action waiver, and a jury trial waiver. You may opt out of the arbitration agreement within 30 days after first accepting these Terms as described in Section 29.8. Certain claims and rights are excluded from arbitration where applicable law requires.
Age requirements. Creators, Channel owners, sellers, payout recipients, and administrative team members must be at least 18 years old, or the age of majority where they reside if higher. End Users must be at least 13 years old. End Users under 18 may use the Services only with the authorization and supervision of a parent or legal guardian, subject to Section 4.
Creator Offerings. Creators are responsible for the content, description, legality, quality, delivery, performance, support, and professional conduct associated with their Creator Offerings. Textority provides the technology and may provide or administer commerce features, but Textority does not endorse or guarantee any Creator or Creator Offering.
Payment and seller roles. The identity of the contracting seller, merchant of record, payment recipient, payment provider, and supplier for a paid Creator Offering must be determined from the applicable checkout, order confirmation, receipt, Payment Terms, and other transaction-specific disclosures. These Terms do not by themselves designate Textority as merchant of record or contracting seller for every Creator Offering transaction.
Automatically renewing subscriptions. A Textority plan or Creator Offering may renew automatically only where the recurring terms are disclosed before enrollment and you authorize the recurring charges. Subscriptions continue until cancelled or otherwise ended according to the applicable terms. See Section 10 and the applicable Subscription and Auto-Renewal Terms.
Artificial intelligence. Some Services may include artificial intelligence or automated features. AI output can be inaccurate, incomplete, or inappropriate and must not be treated as professional advice or an emergency service. See Section 14.
Professional and regulated services. Textority is not a law firm, medical provider, mental health provider, financial institution, investment adviser, insurer, accounting firm, or emergency service. Certain professional, regulated, or higher-risk activities may be prohibited or restricted. See Section 13 and the Prohibited Products and Services Policy.
1. AGREEMENT AND ACCEPTANCE
1.1 Parties. These Terms of Service (the "Terms") form a binding agreement between you and Textority Inc., a Delaware corporation ("Textority," "we," "us," or "our"). "You" means the individual accepting these Terms or, where an individual accepts on behalf of an entity, that entity.
1.2 Acceptance. You accept these Terms when you take an affirmative action that we present as acceptance, including creating an account, activating a username, purchasing a Textority plan, completing a Creator Offering checkout, enabling Creator features, accepting a team invitation that requires agreement to these Terms, or clicking or tapping an acceptance control. Passive browsing alone does not create acceptance of account, payment, recurring-charge, Creator, or arbitration terms.
1.3 Entity acceptance. If you accept for a company or other organization, you represent that you have authority to bind that entity. The entity is the contracting party for its commercial obligations. You remain personally responsible for your own credentials, security, access, fraud, intentional misconduct, unlawful conduct, infringement, and other obligations that expressly apply to your individual conduct. You do not become personally responsible for the entity's ordinary business obligations solely because you accepted for the entity.
1.4 Role-specific terms. Different provisions may apply depending on whether you are a Creator, End User, buyer, parent or guardian, team member, or business user. Additional Terms may apply to specific features, transactions, roles, or countries as described in Section 30.
1.5 Records of acceptance. We may retain records reasonably necessary to evidence acceptance, including the version accepted, the acceptance action, the associated account, and the date and time.
1.6 If you do not agree. If you do not agree to these Terms, do not create an account or use Services that require acceptance of these Terms.
2. THE SERVICES AND TEXTORITY DOMAINS
2.1 Services. "Services" means the Textority web platform and the websites, software, features, tools, content, communications, commerce functionality, automation, artificial intelligence features, and support that Textority makes available online, including through textority.com, text.me, text.to, lets.talk, and their supported subdomains and paths.
2.2 Web services. These Terms govern the web Services. If Textority later distributes a separate application or service under separate terms, those separate terms apply to that application or service.
2.3 Domains and namespaces. Textority operates Services through the Textority domain ecosystem. No User acquires ownership of a Textority domain, subdomain, URL path, namespace, or underlying Textority intellectual property by using the Services or by receiving a username, handle, or personalized URL.
2.4 Privacy. Our Privacy Policy and other privacy notices describe how Textority collects, uses, discloses, and otherwise processes personal information. Those notices do not reduce any right or obligation expressly stated in these Terms or required by applicable law.
2.5 Prior terms. These Terms supersede prior general Textority terms of service for the Services to the extent those prior terms address the same subject matter. A prior transaction remains subject to transaction-specific terms that were validly accepted for that transaction unless applicable law requires otherwise.
3. DEFINITIONS
"Additional Terms" means terms, policies, notices, order terms, or other agreements that apply to a particular role, feature, transaction, or jurisdiction and are made available and identified as applicable to you.
"Channel" means a Creator's Textority space, which may include a public page, conversations, content, groups, communities, automations, a catalog, and commerce features that Textority makes available.
"Creator" means a User that operates a Channel or makes a Creator Offering available through the Services, including a creator, professional, educator, coach, consultant, business, brand, agency, or institution.
"Creator Content" means Digital Content and other materials a Creator makes available through the Services.
"Creator Offering" means Digital Content, Creator Services, access, memberships, subscriptions, courses, bookings, or another offering that a Creator makes available through the Services, whether free or paid.
"Creator Policies" means product-specific terms a Creator provides for a Creator Offering, such as delivery, access, refund, cancellation, rescheduling, or license terms, to the extent those terms are presented through the Services and are not inconsistent with higher-priority Textority terms or applicable law.
"Creator Services" means services performed by a Creator, including consultations, sessions, coaching, classes, webinars, personalized responses, or other services permitted through the Services.
"Digital Content" means electronically delivered content or materials, including text, images, audio, video, files, courses, lessons, templates, downloads, recordings, digital guides, membership content, and similar digital resources. Digital Content does not include physical goods.
"End User" means a person who interacts with a Channel, including a visitor, follower, member, subscriber, student, client, or buyer.
"Teen User" means an End User who is at least 13 years old and under 18 years old.
"Textority AI" means artificial intelligence and machine-assisted features that Textority may make available, including drafting, summarization, search, classification, recommendation, automation, or assistant functionality.
"Transaction Terms" means the checkout, order, confirmation, receipt, and other transaction-specific terms and disclosures that apply to a purchase or paid enrollment.
"User" means any person or entity that accesses or uses the Services, including Creators, End Users, guardians, and team members.
"User Content" means content, data, files, messages, prompts, configurations, instructions, or other material submitted, uploaded, transmitted, generated, or made available through the Services by or on behalf of a User. Creator Content is a subset of User Content.
4. ELIGIBILITY, AGE, AND GUARDIAN AUTHORIZATION
4.1 Adult-only roles. You must be at least 18 years old, or the age of majority where you reside if higher, to own or control a Channel, sell a Creator Offering, receive payouts, or hold an administrative, payment, payout, export, moderation, or AI-configuration role for a Channel.
4.2 End Users. End Users must be at least 13 years old. Children under 13 may not create an account or use interactive Services intended for account holders. If Textority obtains actual knowledge that an account is held by a child under 13, Textority may restrict or terminate the account and will handle associated personal information as required by applicable law.
4.3 Teen Users. A Teen User may use the Services only with the authorization and supervision of a parent or legal guardian. The guardian must review and accept the terms presented for the Teen User's use and is responsible for authorizing purchases or recurring enrollments connected to the Teen User, to the extent applicable law permits. Textority may require reasonable evidence of age, identity, guardianship, or authorization and may restrict access while that information is being reviewed.
4.4 Restricted features for minors. Teen Users may not operate Channels, sell Creator Offerings, receive payouts, or hold the adult-only roles listed in Section 4.1. Textority may restrict Teen Users from particular Channels, content, Creator Offerings, communications, or features based on safety, legal, product, or category requirements.
4.5 No targeting children under 13. A Creator must not knowingly direct an interactive Channel or Creator Offering to children under 13, encourage a child under 13 to create an account, instruct a person to provide a false age, or knowingly continue an interactive relationship after learning that the User is under 13.
4.6 Parental controls. Commercially available parental-control protections, including filtering and monitoring tools, may help parents and guardians limit minors' access to material that may be harmful to them.
4.7 Capacity and prior enforcement. You must have legal capacity to enter into these Terms and must not be prohibited from receiving the Services under applicable law or an enforceable prior Textority restriction.
4.8 Sanctions and export controls. You may not use the Services if doing so would cause Textority or a service provider to violate applicable sanctions, export-control, or trade laws. You may not use the Services for prohibited transactions or to provide Services to a person or territory when applicable law prohibits that activity.
5. ACCOUNTS, SECURITY, TEAMS, AND VERIFICATION
5.1 Accurate information. You must provide accurate, current, and complete information when required for your account, Channel, transaction, payment, payout, tax, professional, or verification status, and you must update material changes.
5.2 Account security. You are responsible for safeguarding your credentials and for activity conducted through your account by persons you authorize. You must not sell, rent, or share personal login credentials in a manner that defeats account security or permissions. Notify Textority promptly if you reasonably believe your account has been compromised.
5.3 Team members. A Creator may authorize team members within permissions made available by the Services. The Creator is responsible for provisioning and revoking authorized access and for the acts and omissions of authorized team members acting within their assigned roles or using access that the Creator provided, authorized, or failed to revoke when reasonably required. A team member does not become the Creator, seller, Channel owner, or payout recipient merely because the team member receives administrative access.
5.4 Verification. Textority or its service providers may require identity, business, beneficial-ownership, bank, tax, sanctions, professional-license, age, guardianship, or other verification when reasonably necessary for a feature, category, payment, payout, safety review, legal obligation, or risk review. Verification confirms only what the specific check covers and is not an endorsement or guarantee.
5.5 Suspension pending verification. Textority may delay, limit, or suspend access to a feature, transaction, or payout while required verification is incomplete or under review, subject to applicable law.
6. USERNAMES, HANDLES, CHANNELS, AND TEXTORITY URLS
6.1 Limited license. A username, handle, Channel address, or personalized Textority URL is a limited, revocable, non-exclusive, non-transferable permission to use an identifier within the Textority ecosystem. It is not property and does not give you ownership of any domain, URL, namespace, trademark, or permanent right to the identifier.
6.2 Reservations and activation. A reserved or requested identifier is subject to eligibility, activation, these Terms, and any reservation terms presented when the reservation is made. Reservation does not guarantee permanent availability or ownership.
6.3 Naming rules. You may not use an identifier that infringes rights, impersonates or misleadingly suggests affiliation with another person or organization, facilitates fraud or abuse, is illegal, is reserved by Textority for platform integrity, or otherwise violates these Terms.
6.4 Rejection, suspension, reclamation, and reassignment. Textority may reject, reserve, suspend, remove, reclaim, or reassign an identifier where reasonably necessary for legal compliance, infringement or trademark disputes, impersonation, fraud, abuse, security, misleading identity, platform integrity, account termination, unpaid fees after appropriate notice, changes to domain or namespace architecture, or inactivity under an inactivity rule that Textority has disclosed for the applicable identifier. Textority will not exercise these rights solely to confiscate a lawfully used identifier without a legitimate legal or operational reason.
6.5 No trafficking. You may not sell, auction, rent, license, or transfer a Textority identifier or register identifiers primarily to block another person from using them or to profit from resale, except through a transfer process Textority expressly permits.
6.6 No trademark grant. Use of a username does not grant trademark rights or determine ownership of a mark under applicable law.
7. TEXTORITY, CREATORS, AND CREATOR OFFERINGS
7.1 Platform role. Textority provides the technology through which Users may communicate, publish content, operate Channels, use supported AI or automation features, and make or obtain Creator Offerings. Except where Textority expressly identifies itself as the substantive provider of a particular offering, Textority does not create, perform, or professionally provide a Creator Offering supplied by a Creator.
7.2 Creator responsibility. A Creator is responsible for its Creator Content and Creator Offerings, including their accuracy, legality, description, claims, licensing, quality, delivery, performance, support, accessibility commitments the Creator makes, professional conduct, and compliance with law. If a Creator must hold a license, registration, permit, insurance, or other authorization, the Creator is responsible for maintaining it.
7.3 No endorsement. A listing, profile, verification check, badge, search result, recommendation feature, or availability through the Services does not by itself mean that Textority endorses, certifies, supervises, guarantees, or recommends a Creator or Creator Offering.
7.4 Limited verification. If Textority verifies an identity, credential, license, or other fact, the verification is limited to the specific check performed at the time. It is not a guarantee of competence, quality, continuing status, fitness, or legal compliance in every jurisdiction.
7.5 User-to-user relationships. Users may form relationships with each other through the Services. Textority is not a party to a professional, fiduciary, employment, agency, partnership, joint venture, or other substantive relationship between Users merely because the Services facilitated contact, content, scheduling, or payment functionality.
8. CREATOR OFFERINGS, CHECKOUT, AND BUYER TERMS
8.1 Permitted formats. At launch, Creator Offerings supported through Textority are limited to Digital Content, access, memberships, subscriptions, courses, bookings, and Creator Services that Textority permits. Physical goods and shipping transactions are not supported unless Textority later expressly enables them under updated terms.
8.2 Prohibited and restricted categories. Creator Offerings must comply with the Prohibited Products and Services Policy and any category-specific rules presented by Textority. Textority may decline to support a category even if that category is lawful in a particular jurisdiction when payment-provider, safety, operational, or risk requirements do not support it.
8.3 Required offering information. Creators must provide accurate and complete material information reasonably required to describe a Creator Offering, including what is included, price where applicable, delivery or performance terms, access duration where applicable, material limitations, recurring terms, cancellation terms, and Creator Policies that apply.
8.4 Transaction role disclosure. Before a paid Creator Offering transaction is completed, the applicable Transaction Terms should identify the parties and roles material to that transaction, including the Creator supplying the offering and, where applicable, the contracting seller, merchant of record, payment recipient, or payment provider. These Terms do not assign a single merchant-of-record or contracting-seller status to every Creator Offering transaction. The fact that Textority provides checkout, payment technology, transaction records, or a statement descriptor does not by itself determine a statutory, network, tax, or contractual classification.
8.5 Creator Policies. Creator Policies become part of a purchase only to the extent they are presented or incorporated before purchase. A Creator may not retroactively reduce rights, shorten purchased access, remove promised components, or change material purchase terms after the transaction. Creator Policies may not waive mandatory consumer rights or contradict higher-priority Textority terms.
8.6 Version presented. The material transaction information and terms presented at checkout govern the transaction, subject to applicable law and higher-priority terms. Textority may retain records reasonably necessary to document what was presented and accepted.
8.7 Buyer responsibility. Before purchasing, a buyer should review the offering description, Creator identity, price and currency, recurring terms, refund and cancellation terms, delivery and access terms, and other material Transaction Terms.
8.8 Professional relationships. A professional relationship may arise directly between an appropriately licensed Creator and an End User if applicable law and the Creator's profession recognize such a relationship. Textority is not a party to that professional relationship unless expressly stated.
9. PAYMENTS, PAYMENT PROVIDERS, PAYOUTS, FEES, AND TAXES
9.1 Payment providers. Textority may use third-party payment providers to support payment methods, payment processing, fraud screening, identity or business verification, refunds, disputes, and payouts. A payment provider's terms may apply directly to a User where those terms are separately presented or accepted.
9.2 Transaction structure. Payment flows may differ by country, payment method, Creator, transaction type, and provider configuration. The applicable Payment Terms and Transaction Terms govern whether Textority receives, administers, facilitates, or processes a payment and how funds move among the parties. Textority does not represent in these Terms that it is a bank, escrow provider, money transmitter, payment facilitator, merchant of record, or contracting seller for every transaction.
9.3 Authorization. By providing or confirming a payment method, you represent that you are authorized to use it and authorize the charge that is clearly disclosed to you, including applicable taxes and recurring charges that you separately authorize. No unlimited payment authorization is created.
9.4 Fees. Textority may charge plan fees, platform fees, transaction-related fees, or other charges only as disclosed before they apply. Creator-specific fees and deductions are governed by the Creator Terms, Payment Terms, Creator Payout Terms, applicable pricing information, and other terms presented to the Creator.
9.5 Payouts. Creator payout eligibility may depend on identity and business verification, supported country and currency, provider approval, tax documentation, settlement status, reserves, holds, refunds, reversals, disputes, chargebacks, minimum thresholds, and other conditions described in the Creator Payout Terms. A displayed balance is not necessarily immediately payable.
9.6 Refunds and payment disputes. Refund, reversal, chargeback, and payment-dispute handling is governed by the applicable Transaction Terms, Payment Terms, Refund and Cancellation Policy, Chargeback and Payment Dispute Policy, payment-provider rules, card or payment-network rules, and applicable law.
9.7 Taxes. Each User is responsible for taxes imposed directly on that User or its business. Textority or a payment provider may calculate, collect, report, remit, or withhold taxes when required by law or by the applicable transaction structure. Nothing in these Terms is tax advice.
9.8 No financial relationship. Except to the extent expressly required by applicable law for a specific payment arrangement, the Services do not create a deposit account, stored-value account, trust, escrow, fiduciary relationship, or banking relationship between Textority and a User.
10. SUBSCRIPTIONS, TRIALS, AUTOMATIC RENEWAL, AND CANCELLATION
10.1 Recurring terms. Before you authorize a recurring charge, the applicable enrollment flow must disclose the material recurring terms, including the recurring amount or method for determining it, billing frequency, renewal timing or method for determining it, material trial or promotional terms, and how to cancel.
10.2 Express authorization. Textority will not treat silence, inactivity, or a preselected choice as authorization for a recurring charge where affirmative consent is required. You authorize recurring charges only through the acceptance or payment flow presented for the subscription.
10.3 Renewal. A subscription renews automatically only where automatic renewal is disclosed and authorized, and it continues until cancelled or otherwise ended according to the applicable terms.
10.4 Trials and promotions. A free or discounted trial converts to a paid subscription only where that conversion, timing, and resulting charge are clearly disclosed before enrollment and authorized by the payer.
10.5 Cancellation. A User must have a reasonably accessible method to stop future recurring charges, subject to the applicable subscription terms and mandatory law. Cancellation stops future charges according to its effective date and does not automatically create a refund for a prior charge.
10.6 Changes and notices. Textority will provide any renewal reminder, price-change notice, reauthorization, or other subscription notice required by applicable law or expressly promised in the applicable Subscription and Auto-Renewal Terms.
10.7 Additional subscription terms. Detailed mechanics for Textority plans and recurring Creator Offerings are governed by the applicable Subscription and Auto-Renewal Terms and Transaction Terms.
11. DELIVERY, ACCESS, REFUNDS, CANCELLATIONS, AND DISPUTES
11.1 Delivery and access. Delivery method, timing, access period, expiration, and material technical requirements for Digital Content must be disclosed where material to the purchase. Creator Services must be performed according to the material scheduling and performance terms disclosed for the offering.
11.2 Creator responsibility. Creators are responsible for supplying, performing, and supporting their Creator Offerings. Textority may provide technical delivery, access, transaction, or support tooling, but that does not transfer a Creator's supply obligations to Textority except where Textority expressly assumes a specific obligation.
11.3 Refund and cancellation rules. Refund eligibility and cancellation rights depend on the applicable Refund and Cancellation Policy, Creator Policies, Transaction Terms, mandatory consumer law, and any provider or payment-network rule that applies. A cancellation is not automatically a refund.
11.4 Non-delivery or material misdescription. A buyer may report non-delivery, inaccessible content, material misdescription, duplicate charges, unauthorized charges, or other transaction problems through the support or dispute routes Textority makes available. Textority may take action that it is required or authorized to take under applicable law, provider rules, Transaction Terms, or applicable Textority policies.
11.5 Payment disputes. A User's use of a Textority support or refund process does not waive any external payment right that cannot lawfully be waived. Chargebacks and other payment disputes are governed by the applicable payment method, financial institution, provider, network rules, and the Chargeback and Payment Dispute Policy.
11.6 Mandatory rights. Nothing in these Terms or Creator Policies waives a non-waivable consumer right, statutory warranty, reversal right, or other mandatory remedy.
12. CREATOR RESPONSIBILITIES
12.1 Creator compliance. A Creator must comply with applicable law, these Terms, the Creator Terms, and applicable Additional Terms in operating a Channel and making Creator Offerings available.
12.2 Content and offering rights. A Creator must own or have all rights, permissions, licenses, and consents needed to upload, display, communicate, advertise, sell, sublicense, perform, and deliver Creator Content and Creator Offerings through the Services.
12.3 Truthful claims. Creator listings, advertising, testimonials, credentials, professional claims, earnings claims, health claims, financial claims, and other material representations must be truthful, non-misleading, and adequately substantiated where law requires substantiation.
12.4 Fulfillment and support. The Creator must honor material commitments made for a Creator Offering, provide reasonable buyer support, and cooperate with Textority in addressing delivery, refund, safety, legal, fraud, and payment-dispute issues relating to the Creator's Offering.
12.5 Records. Creators must maintain records reasonably necessary to support their legal obligations and material transaction representations, including records of licenses or professional authorizations where relevant. Textority may request reasonable evidence in connection with compliance, a complaint, payment dispute, or legal obligation.
12.6 Privacy and communications. A Creator must comply with applicable privacy, data-protection, marketing, messaging, and communications laws in connection with information the Creator receives or uses through the Services. Access to User information does not authorize unrelated use, resale, or disclosure.
12.7 Circumvention. A Creator may conduct lawful business outside Textority. However, a Creator may not use the Services to route a transaction or payment off-platform primarily to evade a fee or payment restriction that was clearly disclosed as applicable to that transaction or feature.
13. PROFESSIONAL, REGULATED, AND HIGHER-RISK SERVICES
13.1 Textority is not the professional. Textority is not a law firm, health-care provider, mental-health provider, financial institution, investment adviser, broker-dealer, insurer, accounting firm, emergency service, or other licensed professional merely because a Creator uses the Services to communicate or offer permitted services.
13.2 Category restrictions. Textority may prohibit or restrict professional, regulated, or higher-risk categories based on applicable law, licensing requirements, safety, payment-provider requirements, insurance, operational readiness, or risk. The Prohibited Products and Services Policy controls category classifications within its subject matter.
13.3 Creator qualifications. A Creator offering a permitted professional service is solely responsible for determining and maintaining the licenses, registrations, supervision, disclosures, client agreements, professional standards, conflicts procedures, recordkeeping, insurance, and jurisdictional authority required for that service.
13.4 No emergency use. The Services and Textority AI are not emergency services. A User should contact an appropriate emergency service or qualified professional when immediate safety, medical, legal, or financial intervention is required.
13.5 No reliance on platform status. Verification or availability on Textority is not a substitute for a User's own evaluation of a Creator's qualifications, suitability, or advice.
14. TEXTORITY AI AND AUTOMATION
14.1 Availability. Textority may offer AI-assisted and automated features. Availability, models, capabilities, limits, and integrations may change, and a feature is not available unless Textority actually enables it for the applicable User or Channel.
14.2 Limitations. AI and automated output may be inaccurate, incomplete, outdated, biased, offensive, or otherwise unsuitable. You are responsible for reviewing output before relying on, publishing, sending, or acting on it.
14.3 No professional advice. Textority AI does not provide legal, medical, mental-health, financial, tax, accounting, or other professional advice on behalf of Textority. A Creator may not use AI or automation to circumvent a category restriction or professional obligation.
14.4 Creator configurations. A Creator that configures prompts, knowledge sources, automations, actions, or response rules is responsible for those configurations and for ensuring that their use complies with law and these Terms. Textority remains responsible for its own obligations and does not transfer them to Creators.
14.5 Disclosure. Where the Services identify an interaction or output as AI-assisted or automated, Users must not intentionally remove or falsify that disclosure in a manner that would mislead another person or violate applicable law.
14.6 Sensitive actions. Textority may restrict AI or automated actions involving payments, account ownership, identity, safety, professional services, access control, or other sensitive functions. A User must not bypass those restrictions.
14.7 Data practices. Personal information and User Content processed in connection with Textority AI are handled as described in the applicable Privacy Policy, AI notices, and Additional Terms. These Terms do not make any representation that User Content is used or not used for model training unless an applicable Textority notice or agreement expressly states that commitment.
15. MESSAGING, AUTOMATION, AND COMMUNICATIONS
15.1 Compliance. Users who send or cause messages, emails, automated communications, or marketing communications through the Services are responsible for obtaining any consent required by law, honoring opt-outs, using accurate sender information, and complying with applicable anti-spam, telemarketing, privacy, and consumer-protection rules.
15.2 Prohibited messaging practices. You may not use the Services to send unlawful spam, deceptive or fraudulent communications, malicious content, communications to unlawfully obtained or scraped contact lists, or messages that conceal or falsify the sender's identity in violation of law.
15.3 Third-party communication services. If a communication is transmitted through a third-party provider or network, that provider's rules and technical limits may also apply.
15.4 No guaranteed delivery. Textority does not guarantee delivery, receipt, timing, placement, or response for a communication because delivery may depend on third-party networks, recipient settings, filtering, and other factors outside Textority's control.
16. ACCEPTABLE USE AND PROHIBITED ACTIVITY
You may not use the Services to do, facilitate, request, fund, promote, or materially assist any of the following:
violate applicable law, sanctions, court orders, or legally binding restrictions;
exploit, sexually abuse, groom, traffic, or endanger a minor, or create, possess, solicit, distribute, or facilitate child sexual abuse material;
create, distribute, threaten to distribute, solicit, or facilitate non-consensual intimate imagery, including unlawful digital forgeries or deepfakes;
engage in fraud, scams, phishing, identity theft, deceptive impersonation, transaction laundering, or payment abuse;
threaten, stalk, harass, extort, dox, or unlawfully discriminate against another person;
infringe, misappropriate, counterfeit, or violate intellectual-property, publicity, privacy, confidentiality, or other rights;
upload malware, malicious code, or content designed to compromise devices, accounts, networks, or data;
access an account, system, or data without authorization, evade security or rate limits, interfere with the Services, or probe or test vulnerabilities without written authorization;
scrape, harvest, or extract data in violation of law, access controls, robots instructions, or these Terms;
reverse engineer or attempt to derive source code except to the limited extent a restriction is prohibited by applicable law;
conceal prohibited activity through misleading listings, links, payment descriptions, or delivery methods;
use the Services for a product, service, transaction, or category prohibited by the Prohibited Products and Services Policy; or
assist another person in violating these Terms.
Textority may maintain more detailed Acceptable Use, Community, Safety, and Prohibited Products and Services rules. Where those rules apply to a specific subject, they supplement this Section.
17. USER CONTENT, CREATOR CONTENT, AND LICENSES
17.1 Your ownership. As between you and Textority, you retain ownership of your User Content, subject to the rights of third parties and the licenses you grant under these Terms. Textority does not take ownership of Creator Content merely because it is uploaded, hosted, transmitted, processed, or delivered through the Services.
17.2 Operating license to Textority. You grant Textority a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, display, format, adapt for technical purposes, and otherwise use User Content only as reasonably necessary to provide, secure, maintain, support, improve, and enforce the Services; fulfill transactions and purchased access; comply with your instructions; prevent fraud or abuse; comply with law; and exercise rights or perform obligations under these Terms. Textority may sublicense these rights to service providers only to the extent reasonably necessary for those purposes.
17.3 Creator Offering delivery. If you are a Creator, you also authorize Textority to make Creator Content available to End Users to the extent necessary to deliver or provide access to the applicable Creator Offering and to honor purchased access, subject to the applicable license and Transaction Terms.
17.4 Public Content. Content that you intentionally make public may be visible to the public and may be indexed, linked, shared, or cached according to the nature of the Services and applicable settings. Do not make content public if you do not have the rights or authority to do so.
17.5 Feedback. If you voluntarily provide product feedback or suggestions, Textority may use them without restriction or compensation, but this does not give Textority ownership of unrelated User Content or your underlying intellectual property.
17.6 Duration. The licenses in this Section continue only as long as reasonably necessary for the purposes stated, except that rights may continue for purchased access, backups, fraud prevention, legal compliance, dispute records, safety preservation, and other lawful retention obligations.
18. TEXTORITY INTELLECTUAL PROPERTY
18.1 Textority property. The Services, Textority software, user interfaces, designs, branding, logos, and other materials provided by Textority are owned by or licensed to Textority and are protected by applicable intellectual-property laws.
18.2 Limited service license. Subject to these Terms, Textority grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for their intended purpose. This license does not permit resale, sublicensing, copying of software, or creation of derivative services except as Textority expressly permits or applicable law requires.
18.3 Marks and domains. These Terms do not grant you ownership of or a license to use Textority names, logos, domains, or marks except as necessary to truthfully identify your use of the Services or as separately authorized in writing.
19. PRIVACY AND SECURITY
19.1 Privacy notices. Textority's Privacy Policy and applicable privacy notices describe the personal information Textority collects and processes, the purposes for processing, disclosures, retention practices, available rights, and contact methods. Where law requires a separate consent or authorization, acceptance of these Terms alone does not substitute for that separate consent.
19.2 User responsibilities. A Creator or business User that independently determines how to use personal information obtained through the Services is responsible for its own privacy and data-protection obligations, including notices, consents, legal bases, security, data-subject rights, and restrictions on use or sharing, to the extent applicable.
19.3 Security. Textority uses safeguards that it considers reasonable and appropriate for the Services and information at issue, but no online service can guarantee absolute security, confidentiality, availability, or freedom from unauthorized access. You must use available account-security features responsibly and promptly report suspected unauthorized access.
19.4 No unsupported security promises. These Terms do not represent that communications are end-to-end encrypted, that Textority can never access User Content, that deletion is instantaneous or irreversible, or that the Services are perfectly secure or continuously available.
19.5 Legal requests and emergencies. Textority may preserve, access, use, or disclose information where permitted or required by applicable law, including in response to valid legal process, preservation requests, or an emergency involving a good-faith belief of imminent danger, subject to applicable legal standards.
20. REPORTING, MODERATION, SAFETY, AND ENFORCEMENT
20.1 Reports. Users and other affected persons may submit reports through the reporting or support routes Textority makes available. Textority may request information reasonably necessary to investigate or act on a report.
20.2 Enforcement. Textority may remove or restrict content, disable features, block transactions, restrict communications, suspend or terminate accounts or Channels, preserve evidence, or take other proportionate action when Textority reasonably believes it is necessary to enforce these Terms, protect Users or the Services, comply with law, respond to provider requirements, or address fraud, abuse, security, or safety risk.
20.3 No general monitoring promise. Textority is not required by these Terms to monitor every communication or item of User Content and does not represent that it continuously reviews private communications. Textority may use human review, automated systems, reports, metadata, or other lawful methods to identify and address violations.
20.4 Child sexual exploitation. Child sexual abuse material and sexual exploitation of minors are prohibited. When applicable law requires a report to the National Center for Missing & Exploited Children's CyberTipline or another authority, Textority will make the required report and preserve covered material for the period required by law. Nothing in this Section authorizes a User to possess, download, redistribute, or investigate illegal material.
20.5 Non-consensual intimate imagery. Non-consensual intimate imagery, including covered digital forgeries, is prohibited. Where Textority is a covered platform under the TAKE IT DOWN Act or another applicable law, Textority will maintain the legally required notice-and-removal process and will act on a valid request within the time required by that law, including removal of known identical copies where required.
20.6 Cooperation with authorities. Textority may respond to valid law-enforcement, court, regulatory, emergency, and preservation requests as permitted or required by law. Textority may challenge, narrow, or reject requests that it reasonably believes are invalid or overbroad where law permits.
20.7 Appeals. If Textority offers an appeal or review process for a particular enforcement action, that process does not limit any non-waivable legal right. Textority may decline repetitive, abusive, fraudulent, or procedurally ineligible appeals.
21. COPYRIGHT, TRADEMARKS, IMPERSONATION, AND OTHER RIGHTS
21.1 Copyright compliance. You may not upload, sell, deliver, or otherwise use content through the Services unless you have the necessary rights. Textority may remove or restrict allegedly infringing material and may terminate repeat infringers in appropriate circumstances.
21.2 DMCA. Textority may maintain a DMCA Policy and designated-agent information in its Legal Center. Copyright notices and counter-notices must satisfy applicable legal requirements. Nothing in these Terms expands or limits rights or obligations established by 17 U.S.C. § 512.
21.3 Trademark and counterfeit complaints. Textority may investigate reports of trademark infringement, counterfeiting, passing off, misleading affiliation, or misuse of protected branding and may request information sufficient to evaluate the report.
21.4 Impersonation and publicity rights. You may not impersonate another person or entity in a deceptive or unlawful manner or use another person's name, image, likeness, voice, or other protected indicia without required rights or authorization.
21.5 No ownership adjudication. Textority's moderation or identifier decision does not finally adjudicate ownership of intellectual property or other rights between private parties. Those rights may need to be resolved by the parties, a court, an arbitrator, or another competent authority.
22. THIRD-PARTY SERVICES AND LINKS
22.1 Third-party services. The Services may integrate with or link to third-party services. Third-party terms and privacy practices govern those services, and Textority is not responsible for a third party's independent products, content, security, availability, or decisions.
22.2 No endorsement. A link, integration, payment method, model provider, or technical connection does not imply endorsement or a partnership unless Textority expressly states otherwise.
22.3 Third-party changes. A third party may change or discontinue its service, which may affect a Textority feature. Textority does not guarantee continued availability of a third-party integration.
23. BETA, PREVIEW, AND EXPERIMENTAL FEATURES
Textority may offer beta, preview, early-access, or experimental features. Unless separate terms state otherwise, those features may be incomplete, may change or be withdrawn, may have additional limits, and are provided without a commitment that they will become generally available. Do not rely on a beta feature for a critical function unless Textority expressly agrees otherwise in writing.
24. AVAILABILITY, SUPPORT, AND CHANGES TO THE SERVICES
24.1 Availability. Textority does not guarantee uninterrupted or error-free availability. Maintenance, outages, security events, provider failures, legal restrictions, or other events may temporarily limit the Services.
24.2 Changes. Textority may add, change, limit, or discontinue features. Textority will not use this Section to avoid a specific obligation for a completed transaction or purchased access that applicable law or binding Transaction Terms require Textority to honor.
24.3 Support. Support channels, scope, and response times are those Textority actually makes available. No service-level commitment exists unless Textority agrees to one in a signed agreement or applicable Additional Terms.
25. SUSPENSION AND TERMINATION
25.1 By you. You may stop using the Services and may close your account through the method Textority makes available, subject to outstanding transactions, subscriptions, disputes, payouts, legal obligations, and retention requirements.
25.2 By Textority for cause. Textority may suspend, restrict, or terminate access where reasonably necessary because of a material breach of these Terms, unlawful conduct, fraud, abuse, safety risk, security risk, sanctions, nonpayment, provider requirements, repeated infringement, false verification information, or another material risk to Users or the Services.
25.3 By Textority without cause. Textority may discontinue a free Service or end an ongoing account relationship for legitimate business reasons on reasonable notice where practicable. Paid plans and purchased Creator Offerings remain subject to their applicable cancellation, refund, access, and mandatory-law requirements.
25.4 Effect of termination. Termination ends your right to use the affected Services, but does not erase accrued payment obligations, transaction records, dispute rights, indemnification obligations, intellectual-property rights, lawful retention obligations, or provisions that by their nature should survive.
25.5 Purchased access and pending matters. Termination does not automatically cancel or resolve a pending refund, chargeback, payout, legal hold, or other transaction matter. Treatment of purchased content or services is governed by the applicable Transaction Terms, Digital Content Delivery and Access Policy, Refund and Cancellation Policy, and mandatory law.
26. DISCLAIMERS
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, INCLUDING TEXTORITY AI, ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TEXTORITY AND ITS LICENSORS AND SERVICE PROVIDERS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TEXTORITY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, TIMELY, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS; THAT DATA WILL NOT BE LOST OR ALTERED; THAT AI OUTPUT WILL BE ACCURATE OR SUITABLE; OR THAT THE SERVICES WILL PRODUCE ANY PARTICULAR BUSINESS, FINANCIAL, AUDIENCE, CONVERSION, OR OTHER RESULT.
EXCEPT FOR OBLIGATIONS TEXTORITY EXPRESSLY ASSUMES UNDER THESE TERMS, APPLICABLE TRANSACTION TERMS, OR LAW, TEXTORITY MAKES NO WARRANTY REGARDING A CREATOR, END USER, CREATOR OFFERING, PROFESSIONAL SERVICE, USER CONTENT, OR THIRD-PARTY SERVICE AND DISCLAIMS RESPONSIBILITY FOR USER OR THIRD-PARTY CONDUCT, STATEMENTS, CONTENT, AND OUTCOMES.
Some jurisdictions do not allow exclusion of certain warranties. In those jurisdictions, these exclusions apply only to the extent permitted by law.
27. LIMITATION OF LIABILITY
27.1 Excluded damages.TO THE MAXIMUM EXTENT PERMITTED BY LAW, TEXTORITY AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, AUDIENCE, DATA, OR REPUTATION, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF THOSE DAMAGES AND EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
27.2 Creator Offering claims. For a claim arising primarily from Creator Content, a Creator Service, a Creator's professional conduct, or the quality, performance, or outcome of a Creator Offering, the aggregate liability of Textority and the parties listed in Section 27.1 will not exceed the greater of (a) the amount the claimant paid through the Services for the Creator Offering giving rise to the claim or (b) US$100, except to the extent a greater amount is required by non-waivable law or an express Textority obligation.
27.3 Other Textority claims. For other claims arising from Textority's own Services or conduct, the aggregate liability of Textority and the parties listed in Section 27.1 will not exceed the greater of (a) the amount the claimant paid directly to Textority for Textority Services during the 12 months immediately preceding the event giving rise to the claim or (b) US$1,000, except to the extent a greater amount is required by non-waivable law or an express Textority obligation.
27.4 Payment and property obligations. The limitations in this Section do not reduce an amount that Textority is independently required to refund, reverse, return, remit, or pay under applicable law, binding Transaction Terms, or a final legal determination. Those amounts are not treated as consequential damages solely because they arise from a transaction.
27.5 Non-waivable liability. Nothing in these Terms limits liability that cannot lawfully be limited, including non-waivable liability for fraud, willful misconduct, certain gross negligence, death or personal injury caused by negligence, or mandatory consumer rights, to the extent applicable law so provides.
27.6 Basis of bargain. These limitations apply to the maximum extent permitted by law regardless of the theory of liability and are an essential basis of the parties' agreement.
28. INDEMNIFICATION
28.1 Creators and business Users. If you are a Creator or business User, you will defend, indemnify, and hold harmless Textority and its affiliates, directors, officers, employees, and agents from third-party claims, demands, proceedings, liabilities, losses, damages, and reasonable attorneys' fees arising out of or relating to your User Content; Creator Content; Creator Offerings; Creator Policies; professional services; unlawful conduct; infringement or misappropriation; false or misleading claims; privacy or messaging violations; taxes for which you are responsible; your configuration or misuse of Textority AI; or your material breach of these Terms or applicable Additional Terms.
Your indemnification obligation does not apply to the extent a claim is caused by Textority's own breach of these Terms, violation of law, gross negligence, willful misconduct, or another act or omission for which Textority is legally responsible and that cannot properly be shifted to you.
28.2 Team members. An authorized team member does not assume the Creator entity's commercial indemnification obligation solely by acting within assigned permissions. A team member remains responsible for that individual's own fraud, intentional misconduct, unlawful activity, infringement, unauthorized access, or knowing misuse of the Services.
28.3 End Users. An End User who is not acting as a Creator or business User will indemnify Textority only for third-party claims caused by that End User's fraud, intentional unlawful conduct, infringement or misappropriation, unauthorized disclosure of another person's information, or material misuse of the Services in violation of Section 16, to the extent permitted by applicable law.
28.4 Teen Users and guardians. These Terms do not impose a general duty to defend or indemnify Textority on a Teen User. A guardian's indemnification obligation, if any, applies only to the guardian's own conduct and only to the extent permitted by law.
28.5 Procedure. Textority will provide reasonable notice of an indemnified claim and reasonable cooperation. The indemnifying party may control the defense with counsel reasonably acceptable to Textority, but may not settle a claim in a way that imposes liability, admissions, or non-monetary obligations on Textority without Textority's written consent. Textority may participate with its own counsel at its own expense.
29. DISPUTE RESOLUTION, ARBITRATION, AND CLASS ACTION WAIVER
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.
29.1 Informal resolution first. Before starting arbitration or a court proceeding, the complaining party must send a written Notice of Dispute describing the claim, relevant facts, requested relief, and information sufficient to identify the account or transaction. Notices to Textority must be sent to hello@textority.com with the subject "Notice of Dispute" or by mail to Textority Inc., 10101 SW 27th Ter, Miami, FL 33165, United States, Attn: Legal. The parties will attempt in good faith to resolve the dispute for 60 days. This process is not required before an eligible small-claims action, emergency or temporary injunctive relief, a step reasonably necessary to preserve a claim before a limitations period expires, a claim or proceeding that applicable law does not permit the parties to subject to this process, or a report to a government agency.
29.2 Agreement to arbitrate. If a dispute is not resolved informally, you and Textority agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or the parties' relationship will be resolved by final and binding individual arbitration, except as expressly provided in this Section or where applicable law gives a party an unwaivable right to proceed elsewhere. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.
29.3 Formation and statutory carve-outs. A court, not an arbitrator, decides whether an arbitration agreement was formed, whether a person accepted it or had authority to accept it, and whether the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act or another law makes a predispute arbitration agreement or joint-action waiver unenforceable for a particular case. After a valid arbitration agreement is established, the arbitrator decides other questions of interpretation, scope, and arbitrability to the extent permitted by law.
29.4 Administrator and rules. Arbitration will be administered by the American Arbitration Association ("AAA") before a single arbitrator under the AAA rules applicable to the dispute. Consumer disputes will use the AAA Consumer Arbitration Rules where those rules apply. Business disputes will use the AAA Commercial Arbitration Rules where applicable. If the AAA determines that multiple filings qualify for administration under its Mass Arbitration Supplementary Rules, those rules and the applicable fee schedule control the administration of those filings. If the AAA is unavailable and the parties cannot agree on a substitute, a court of competent jurisdiction may appoint an arbitration administrator or arbitrator as permitted by law.
29.5 Hearing location and fees. Consumer hearings may be conducted remotely or, if an in-person hearing is required, in the county where the consumer resides unless the parties agree otherwise. Business hearings may be conducted remotely or in Miami-Dade County, Florida, unless the parties agree otherwise. Filing, administration, and arbitrator fees are allocated under the applicable AAA rules and law. Textority will pay any business-paid portion required by applicable consumer arbitration rules.
29.6 Individual proceedings; class and jury waiver.TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND TEXTORITY WAIVE THE RIGHT TO A JURY TRIAL AND AGREE THAT CLAIMS SUBJECT TO ARBITRATION MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. This waiver does not prevent application of the AAA Mass Arbitration Supplementary Rules to coordinated individual demands. If a court determines that this waiver is unenforceable for a particular claim or request for relief, that claim or request will proceed in court to the extent required, while arbitrable claims will proceed in arbitration where permitted.
29.7 Teen Users. A parent or legal guardian who accepts these Terms in connection with a Teen User agrees to this Section on the guardian's own behalf and, to the fullest extent permitted by applicable law, on behalf of the Teen User. Nothing in this Section waives a right that applicable law does not permit a guardian to waive for a minor.
29.8 Right to opt out. You may opt out of the arbitration agreement in this Section within 30 days after you first accept these Terms by sending an email to hello@textority.com with the subject "Arbitration Opt-Out." Include your name, the email associated with your account, and a clear statement that you opt out of arbitration. Opting out does not affect any other provision of these Terms. If Textority later presents a materially revised arbitration agreement for affirmative acceptance, any new opt-out right will be described with that revision.
29.9 Exceptions. Either party may bring an eligible individual claim in small claims court. Either party may seek temporary, preliminary, or emergency equitable relief in a court of competent jurisdiction when reasonably necessary to preserve the status quo, prevent imminent harm, preserve evidence, protect intellectual property, prevent unauthorized access, or protect the effectiveness of arbitration. Seeking limited emergency relief does not waive arbitration of claims that remain arbitrable. Nothing prevents a person from reporting conduct to or seeking relief from a government agency.
29.10 Public injunctive relief and non-waivable rights. If applicable law requires a request for public injunctive relief or another non-waivable remedy to be decided by a court, that request will be decided in court and, where permitted, any arbitrable individual claims will be stayed pending arbitration.
29.11 Commercial claim period. To the extent permitted by law, a Creator or business entity must bring a claim against Textority within one year after the claim accrues. This contractual period does not apply to an End User acting primarily for personal, family, or household purposes and does not shorten any period that applicable law does not permit the parties to shorten.
29.12 Governing law and court venue. These Terms and disputes not governed by another mandatory law are governed by the laws of the State of Florida, without regard to conflict-of-laws principles, except that the Federal Arbitration Act governs arbitration. Any court proceeding that is permitted under these Terms and is not required by applicable law to be brought elsewhere must be brought in the state or federal courts located in Miami-Dade County, Florida, and the parties consent to personal jurisdiction there. Mandatory consumer protections and non-waivable forum rights remain preserved.
29.13 Severability. If part of this Section is held unenforceable, the court will enforce the remainder to the maximum extent permitted by law. If the class or representative-action waiver is held unenforceable for a claim that cannot lawfully proceed on an individual basis, that claim will proceed in court rather than class arbitration unless the parties expressly agree otherwise after the dispute arises.
30. ADDITIONAL TERMS, CHANGES, AND ORDER OF PRECEDENCE
30.1 Additional Terms. Additional Terms apply only to the roles, features, transactions, or jurisdictions they address and only when they are made available and identified as applicable, separately accepted, or incorporated into a binding transaction or agreement. A document published later does not retroactively change a completed transaction unless applicable law permits and the governing terms provide for that change.
30.2 Examples. Additional Terms may include Creator Terms, Payment Terms, Creator Payout Terms, the Prohibited Products and Services Policy, the Refund and Cancellation Policy, Subscription and Auto-Renewal Terms, the Chargeback and Payment Dispute Policy, the Digital Content Delivery and Access Policy, marketplace or seller disclosures, privacy terms, AI terms, messaging terms, regional terms, and enterprise agreements.
30.3 Changes to these Terms. Textority may update these Terms prospectively. For a material change, Textority will provide reasonable notice through the Services, by email, or by another appropriate method before the change applies to an existing User where applicable law or the nature of the change requires advance notice. Textority will request affirmative reacceptance where required by law or where Textority determines that a change should not apply without renewed agreement. Non-material clarifications or changes required to address law, security, abuse, or technical operation may take effect when posted to the extent permitted by law.
30.4 No retroactive reduction of completed transaction rights. A change to these Terms does not retroactively reduce rights attached to a completed purchase, paid access period, or other transaction where the governing Transaction Terms or applicable law prohibit that reduction.
30.5 Order of precedence. If governing documents conflict, the following order applies to the conflict: (1) a written agreement signed by an authorized representative of Textority; (2) an applicable data-processing agreement for the processing it specifically governs; (3) applicable Regional Terms to the extent required by mandatory local law; (4) applicable Additional Terms for their specific subject matter; (5) these Terms; and (6) other Textority documentation. Mandatory law always controls where it cannot be varied by agreement.
31. GENERAL
31.1 Entire agreement. These Terms, applicable Additional Terms, Transaction Terms, and any written agreement signed by Textority form the agreement between you and Textority for the Services and subject matter they govern.
31.2 Assignment. You may not assign or transfer these Terms or an account without Textority's prior written consent, except where applicable law gives you a non-waivable right to do so. Textority may assign these Terms in connection with a merger, acquisition, reorganization, financing, sale of assets, or transfer to an affiliate or successor, subject to applicable law.
31.3 Independent parties. The parties are independent contractors. Except where a transaction-specific agreement expressly states otherwise, these Terms do not create a partnership, joint venture, franchise, employment, fiduciary, or agency relationship.
31.4 No third-party beneficiaries. Except for parties expressly protected by the indemnification, disclaimer, or liability provisions, these Terms do not create third-party beneficiary rights.
31.5 Electronic records and signatures. You agree that Textority may use electronic records and signatures for transactions and agreements to the extent permitted by law. Where a law requires a consumer to provide specific consent before a legally required written disclosure may be delivered electronically, Textority will obtain the consent required by that law. Nothing in this Section requires a person to accept electronic records where applicable law gives that person a non-waivable right to refuse.
31.6 Notices. Textority may send contractual notices to the email address associated with your account or through the Services. Formal legal notices to Textority must be sent to hello@textority.com and, where physical delivery is required, to Textority Inc., 10101 SW 27th Ter, Miami, FL 33165, United States, Attn: Legal.
31.7 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disaster, war, terrorism, civil unrest, labor disputes, government action, epidemic, major internet or utility failure, cyberattack, or failure of a critical third-party provider. This provision does not excuse payment obligations already accrued or obligations that applicable law does not permit to be excused.
31.8 Severability and waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary or severed, and the remainder will continue in effect. Failure to enforce a provision is not a waiver of the right to enforce it later.
31.9 Language. These Terms are drafted in English. A translation may be provided for convenience or legal compliance. If a translated version is required by applicable law or is expressly designated by Textority as controlling for a jurisdiction, that designation applies. Otherwise, the English version controls to the extent permitted by law.
31.10 Headings. Headings are for convenience and do not limit the meaning of a provision. "Including" means "including without limitation."
32. GEOGRAPHIC SCOPE AND LOCAL LAW
32.1 United States company. Textority Inc. is a United States company incorporated in Delaware. The Services may be offered from the United States to Users in supported locations.
32.2 Supported countries and features. Availability may differ by country, User role, payment method, feature, Creator category, and provider support. A paid feature, Creator selling, payment method, or payout method is available only where Textority has actually enabled it and where applicable legal, tax, payment, sanctions, privacy, and operational requirements can be supported.
32.3 United States and Colombia. Textority may make selected Services available to Users in the United States and Colombia. Availability in either country does not mean every feature, Creator category, payment method, or payout method is enabled. Transaction-specific and regional disclosures may apply.
32.4 Local mandatory law. Nothing in these Terms limits a mandatory consumer, privacy, data-protection, e-commerce, payment, electronic-contracting, or other statutory right that applies to a User or transaction. A User's responsibility to comply with law does not transfer to that User an obligation that applicable law independently places on Textority.
32.5 Colombia. Users and transactions subject to Colombian law may receive additional Spanish-language, consumer, privacy, payment, seller-identity, cancellation, reversal, or e-commerce disclosures where required. Applicable Colombian mandatory rights remain preserved regardless of a conflicting contractual term.
32.6 California notice. Under California Civil Code § 1789.3, California consumers may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
32.7 New Jersey residents. If you are a New Jersey resident, Sections 26 through 28 apply only to the extent permitted by applicable New Jersey law, including the New Jersey Truth-in-Consumer Contract, Warranty and Notice Act.
33. CONTACT
Textority Inc.
10101 SW 27th Ter
Miami, FL 33165
United States
Email: hello@textority.com
Website: textority.com
Last Updated: September 30, 2026
These Creator Terms apply to textority.com, text.me, text.to, lets.talk, the Textority web platform, and related websites and online services made available by Textority Inc. through which a Creator operates a Channel, communicates with an audience, makes Creator Content available, offers a Creator Offering, uses Creator commerce features, or uses Creator-facing artificial intelligence or automation features.
IMPORTANT NOTICES FOR CREATORS
These are Additional Terms. These Creator Terms supplement the Textority Terms of Service and do not replace them. The Terms of Service continue to apply to you. Capitalized terms not defined here have the meanings given in the Terms of Service.
You are responsible for your Creator business. You are responsible for your Creator Content and Creator Offerings, including their legality, accuracy, claims, licensing, quality, delivery, performance, support, professional conduct, privacy practices, communications, and compliance with applicable law.
Payment and seller roles are transaction-specific. Textority may provide or administer checkout, payment, refund, dispute, payout, or other commerce functionality, but these Creator Terms do not designate Textority as merchant of record or contracting seller for every Creator Offering transaction. The applicable Transaction Terms, Payment Terms, checkout, order confirmation, receipt, and payment-provider configuration determine the material commercial roles for a paid transaction.
Creator selling is conditional. Selling, payment acceptance, and payouts are available only where Textority and the applicable payment providers support the Creator, country, currency, category, transaction type, and payment configuration. Verification or prior availability does not guarantee continued eligibility.
Creator roles are adult-only. A Creator, Channel owner, seller, payout recipient, or person holding an administrative, payment, payout, export, moderation, or AI-configuration role must be at least 18 years old, or the age of majority where that person resides if higher.
Dispute resolution is governed by the Terms of Service. Section 29 of the Terms of Service contains the agreement to arbitrate, class action waiver, jury trial waiver, opt-out procedure, governing law, and related dispute terms. These Creator Terms do not create a separate dispute-resolution system.
1. AGREEMENT, SCOPE, AND ACCEPTANCE
1.1 Parties. These Creator Terms are a binding agreement between you and Textority Inc., a Delaware corporation ("Textority," "we," "us," or "our").
1.2 Creator. "Creator" means the individual or legal entity identified as responsible for a Channel or Creator Offering. Where a legal entity operates a Channel, that entity is the Creator for Creator-level commercial obligations.
1.3 Creator Team Member. "Creator Team Member" means an individual invited or authorized by a Creator to access or administer a Channel within assigned permissions. A Creator Team Member does not become the Creator, Channel owner, seller, supplier, or payout recipient solely because that person accepts a team invitation or administrative role.
1.4 Who these Creator Terms cover. These Creator Terms apply to a person or entity that creates, owns, controls, or operates a Channel; activates Creator features; offers free or paid Creator Offerings; enables selling; requests or receives payouts; configures Creator-facing Textority AI or automation; manages a Creator community; or acts as an authorized Creator Team Member.
1.5 Acceptance. You accept these Creator Terms when you take an affirmative action that Textority presents as acceptance, including activating Creator status, completing Creator onboarding, enabling selling or payouts, accepting an administrative role that requires these Creator Terms, or clicking or tapping an acceptance control. Passive browsing alone is not acceptance.
1.6 Entity acceptance. If an individual accepts these Creator Terms for a company or other entity, the individual represents that the individual has authority to bind that entity. The entity is responsible for its Creator-level commercial obligations. The individual remains responsible for that individual's own credentials, security, permissions, fraud, intentional misconduct, unlawful conduct, infringement, unauthorized access, and other obligations expressly applicable to the individual's conduct. The individual does not become personally responsible for the entity's ordinary commercial obligations solely because the individual accepted for the entity.
1.7 Records. Textority may retain records reasonably necessary to evidence acceptance, authority, assigned role, verification, and permissions, including the version accepted, associated account, acceptance action, and date and time.
1.8 If you do not agree. If you do not agree to these Creator Terms, do not operate a Channel or use Creator features that require acceptance of them.
2. RELATIONSHIP TO THE TERMS OF SERVICE AND OTHER TERMS
2.1 Additional Terms. These Creator Terms are Additional Terms under Section 30 of the Terms of Service and apply to their specific Creator-related subject matter.
2.2 Terms of Service continue to apply. The Terms of Service continue to apply in full. These Creator Terms supplement the Terms of Service rather than restating every rule that applies to Creators.
2.3 Defined terms. Capitalized terms not separately defined here have the meanings given in the Terms of Service, including Channel, Creator Content, Creator Offering, Creator Policies, Creator Services, Digital Content, End User, Teen User, Textority AI, Transaction Terms, User, and User Content.
2.4 Other Additional Terms. Depending on the feature or transaction, additional documents may apply, including the Prohibited Products and Services Policy, Payment Terms, Creator Payout Terms, Refund and Cancellation Policy, Subscription and Auto-Renewal Terms, Chargeback and Payment Dispute Policy, Digital Content Delivery and Access Policy, marketplace or seller disclosures, privacy terms, AI terms, messaging terms, Regional Terms, and provider terms separately presented to you.
2.5 Order of precedence. Section 30.5 of the Terms of Service governs conflicts among applicable documents. These Creator Terms control over the Terms of Service only for their specific Creator-related subject matter. Mandatory law controls where it cannot be varied by agreement.
2.6 No retroactive application of later terms. A later-published Additional Term does not retroactively change a completed transaction unless applicable law permits and the governing terms provide for that change.
2.7 Disputes. Section 29 of the Terms of Service governs disputes between you and Textority. These Creator Terms do not create a separate arbitration agreement, forum, class waiver, jury waiver, limitations period, or governing-law rule.
3. CREATOR ELIGIBILITY, VERIFICATION, AND ONBOARDING
3.1 Adult-only Creator roles. You must be at least 18 years old, or the age of majority where you reside if higher, to own or control a Channel, sell a Creator Offering, receive payouts, or hold an administrative, payment, payout, export, moderation, or AI-configuration role.
3.2 Capacity and authority. You must have legal capacity to enter into these Creator Terms and, if acting for an entity, authority to bind that entity.
3.3 Supported countries and categories. Creator selling, payment methods, currencies, and payouts are limited to countries, categories, and configurations Textority and its payment providers actually support. Availability may differ by Creator, country, currency, transaction type, payment method, provider, and risk status.
3.4 Accurate information. You must provide accurate, current, and complete information reasonably requested for your account, Channel, business, beneficial ownership, control persons, tax status, payment or payout account, professional status, Creator Offerings, and verification, and must keep that information current.
3.5 Verification. Textority or a payment provider may require identity, business, beneficial-ownership, control-person, bank-account, tax, sanctions, professional-license, category, fraud, or other verification reasonably related to the Services you request. Selling, payment acceptance, features, or payouts may be limited while verification is incomplete or under review.
3.6 Provider terms. A payment provider may require you to enter into separate terms directly with that provider. You must comply with provider terms that are validly presented and applicable to you. Provider acceptance is not guaranteed and may be limited, suspended, or withdrawn under the provider's rules.
3.7 Verification is limited. A verification check is limited to the specific information reviewed at the time. Verification is not Textority endorsement or certification and does not guarantee competence, legal compliance, continued licensure, financial condition, or suitability for any End User.
3.8 Sanctions and legal eligibility. You may not use Creator features if doing so would violate applicable sanctions, export controls, court orders, or other legally binding restrictions.
4. CHANNELS, USERNAMES, OWNERSHIP, AND CONTROL
4.1 Responsible Creator. Each Channel must identify the individual or legal entity responsible for it. That party is the Creator for Creator-level obligations under these Creator Terms.
4.2 Usernames and Textority URLs. Usernames, handles, Channel addresses, and personalized Textority URLs are governed by Section 6 of the Terms of Service. They are limited, revocable, non-exclusive, non-transferable permissions to use identifiers within the Textority ecosystem and are not property.
4.3 No trafficking or misleading control. You may not sell, auction, rent, license, or transfer a Textority identifier except through a process Textority expressly permits, or register identifiers primarily to block another person or profit from resale. You may not misrepresent who owns, operates, controls, or is responsible for a Channel.
4.4 Account security. You are responsible for safeguarding Creator account credentials, assigning appropriate permissions, using available security features responsibly, and promptly reporting suspected unauthorized access.
4.5 Transfers and ownership changes. A Channel or entity account may be transferred only as Textority permits and subject to verification of the transferee, acceptance of applicable terms, payment and payout requirements, legal restrictions, and treatment of existing buyer obligations.
4.6 Existing obligations continue. A transfer, closure, rebranding, suspension, or termination does not by itself eliminate obligations relating to existing buyers, purchased access, refunds, disputes, chargebacks, taxes, records, or other accrued matters.
5. CREATOR TEAM MEMBERS AND PERMISSIONS
5.1 Least privilege. A Creator must assign Creator Team Members only the permissions reasonably needed for their roles and must separately consider permissions involving conversations, moderation, AI configuration, data export, payments, payouts, and account ownership.
5.2 Creator responsibility. The Creator is responsible for provisioning and revoking access and for authorized Creator Team Member conduct within assigned roles or through credentials, permissions, integrations, or systems the Creator provided, authorized, or unreasonably failed to revoke.
5.3 Team Member responsibility. A Creator Team Member is personally responsible for that individual's own fraud, intentional misconduct, unlawful conduct, infringement, credential misuse, unauthorized access, misuse of data, and knowing misuse of the Services.
5.4 No automatic commercial liability. A Creator Team Member does not become personally responsible for the Creator's plan fees, transaction fees, refunds, chargebacks, negative balances, taxes, payouts, fulfillment obligations, Creator Policies, professional obligations, or indemnification solely because of assigned access or acceptance of these Creator Terms.
5.5 Access changes. The Creator must promptly remove or reduce permissions when a Creator Team Member no longer needs them or when continued access creates a material security, privacy, legal, or business risk.
6. CREATOR OFFERINGS AND CATEGORY ELIGIBILITY
6.1 Supported launch formats. Subject to Textority's actual enabled features, Creator Offerings may include Digital Content, access, memberships, subscriptions, courses, bookings, and Creator Services that Textority permits.
6.2 Physical goods. Physical goods and shipping transactions are not supported at launch unless Textority later expressly enables them under updated terms and applicable product, payment, tax, consumer, and operational requirements.
6.3 Prohibited and restricted categories. You must comply with the Prohibited Products and Services Policy and any category-specific rules that apply to you. A category may be prohibited or restricted even if it is lawful in a particular jurisdiction.
6.4 Lawful and supportable offerings. You may not offer, advertise, fund, sell, book, deliver, or facilitate through the Services any offering that is unlawful, infringing, deceptive, unsafe, or unsupported by Textority or an applicable payment provider.
6.5 Category approval. Where a category requires prior approval, you may not offer or process it until the required approval has been granted. Approval may be conditioned, limited, suspended, or withdrawn based on law, licensing, provider requirements, safety, fraud, chargebacks, consumer risk, or operational readiness.
6.6 No circumvention by labeling. You may not disguise a prohibited or restricted activity as coaching, education, consulting, membership, digital content, community access, a donation, or another permitted category.
6.7 Future features. A reference to a possible category or feature does not mean it is currently available. A feature is available only if Textority actually enables it for the applicable Creator and jurisdiction.
7. CREATOR STATUS, SELLER ROLES, AND TRANSACTION ARCHITECTURE
7.1 Creator as substantive provider. Unless Textority expressly identifies itself as the substantive provider of a particular offering, the Creator creates or supplies the Creator Content and supplies, performs, delivers, supports, and stands behind the Creator Offering.
7.2 Transaction-specific seller and payment roles. For a paid Creator Offering, the applicable Transaction Terms, checkout, order confirmation, receipt, Payment Terms, and provider configuration determine material transaction roles, which may include the contracting seller, merchant of record, payment recipient, payment provider, and supplier. These Creator Terms do not assign one merchant-of-record or contracting-seller model to every transaction.
7.3 When the Creator is identified as seller. If applicable Transaction Terms identify the Creator as the contracting seller, merchant, provider, or another legally responsible seller role, the Creator is responsible for the obligations attached to that role under the applicable transaction structure and law, except to the extent Textority expressly assumes a specific obligation.
7.4 When Textority is identified as seller or merchant of record. If applicable Transaction Terms identify Textority as contracting seller or merchant of record for a transaction, the Creator remains responsible for its own Creator Content, description, claims, intellectual-property rights, fulfillment, delivery, performance, support, professional conduct, and other Creator obligations allocated by these Creator Terms and the applicable transaction documents.
7.5 External classifications. Contractual labels do not override a statutory, tax, payment-network, acquiring-bank, or provider classification whose elements are actually met. You must provide information reasonably necessary for Textority to apply applicable transaction and regulatory requirements.
7.6 Payment-provider labels do not control by themselves. A technical account label, charge type, statement descriptor, provider dashboard field, or funds-flow step does not by itself determine the contractual or statutory role of Textority or the Creator.
7.7 Professional relationships. Where applicable law recognizes a professional relationship directly between a licensed Creator and an End User, that professional relationship is between the Creator and End User unless expressly stated otherwise. Textority is not a party to it merely because the Services facilitate communication, scheduling, content, or payment functionality.
7.8 No endorsement or employment. Textority does not employ, supervise, certify, or endorse a Creator merely because the Creator uses the Services, passes a verification check, or receives a badge or search placement.
8. LISTINGS, MARKETING, AND BUYER DISCLOSURES
8.1 Accurate material information. You must provide accurate, complete, current, and non-misleading information reasonably required to describe a Creator Offering and your role, including your identity or trading name, contact or support method, what is included, material exclusions, price where applicable, currency, delivery or performance method, delivery timing, access duration, material limitations, recurring terms, cancellation terms, refund terms, license terms, eligibility requirements, and professional credentials where material.
8.2 Transaction disclosures. You must provide the information Textority reasonably requires to make transaction-specific disclosures. You may not contradict a checkout, order confirmation, receipt, seller disclosure, or other Transaction Term that accurately describes the applicable transaction architecture.
8.3 Truthful advertising. Creator listings, advertisements, earnings claims, health claims, financial claims, professional claims, comparative claims, testimonials, endorsements, before-and-after claims, scarcity claims, and other material representations must be truthful, non-misleading, and adequately substantiated where law requires substantiation.
8.4 Reviews and testimonials. You may not create, buy, sell, procure, disseminate, or knowingly use fake or false reviews or testimonials; condition an incentive on a particular positive or negative sentiment; use an insider or materially connected review without a required clear disclosure; falsely present a controlled review source as independent; unlawfully suppress negative reviews; misrepresent that displayed reviews represent all or most submitted reviews where sentiment-based suppression occurred; or buy or sell fake indicators of social influence.
8.5 Honest review requests. Nothing in Section 8.4 prohibits requesting an honest review, offering a lawful incentive that is not conditioned on sentiment and is properly disclosed, or removing spam, fraud, harassment, unlawful content, personal information, or irrelevant material under neutral rules.
8.6 No manipulative sales practices. You may not use false urgency, fabricated scarcity, hidden recurring terms, deceptive countdowns, misleading defaults, coercive or exploitative sales tactics, or other practices that materially impair an End User's ability to make an informed choice.
8.7 No false affiliation. You may not state or imply that Textority, a payment provider, a regulator, or another third party endorses, certifies, sponsors, guarantees, or partners with you unless that statement is accurate and authorized.
8.8 Colombia transactions. Where Colombian consumer law applies to you as a producer, provider, supplier, or seller, you must provide the identity, contact, offering, pricing, delivery or performance, complaint, withdrawal or reversal, and other information that applicable law requires, and maintain evidence required for the electronic transaction. You may rely on Textority to perform a specific disclosure or transaction function only where Textority expressly undertakes that function for the applicable transaction.
9. CREATOR POLICIES
9.1 Required Creator Policies. Where applicable to a Creator Offering, you must provide and keep current Creator Policies addressing delivery or performance, access duration, license terms, buyer support, refunds, cancellations or rescheduling, and recurring terms.
9.2 Presentation and incorporation. Creator Policies become binding for a transaction only to the extent they are properly presented, incorporated, or accepted before the purchase or enrollment under the applicable Transaction Terms and law.
9.3 Mandatory rights. A Creator Policy may not waive, restrict, or disclaim a non-waivable consumer right, payment right, statutory warranty, or other mandatory protection.
9.4 Consistency. A Creator Policy may not contradict higher-priority Textority terms, misstate the transaction parties or roles, promise a capability Textority does not support, or shift to Textority an obligation Textority has not expressly assumed.
9.5 More generous terms. You may offer terms more favorable to an End User than Textority's minimum framework where lawful. If those terms are presented as part of the transaction, you must honor them.
9.6 No retroactive reduction. You may change Creator Policies prospectively but may not retroactively reduce rights, shorten purchased access, remove promised components, or alter material terms for a completed purchase where the governing terms or law prohibit that change.
9.7 Platform defaults and templates. Textority may provide templates, minimum requirements, or default disclosures. Use of a Textority template does not transfer responsibility for your Creator Policy or underlying Creator Offering to Textority.
10. FULFILLMENT, DELIVERY, ACCESS, AND CONTINUITY
10.1 Fulfillment. You must supply, perform, and support each Creator Offering according to the material terms presented for that offering.
10.2 Digital Content. You must provide Digital Content according to the disclosed delivery method, timing, components, access duration, and material technical requirements. The Digital Content Delivery and Access Policy governs detailed delivery and access mechanics where applicable.
10.3 Creator Services. You must perform Creator Services according to the material scope, timing, scheduling, rescheduling, participation, and performance terms presented for the service.
10.4 Purchased access. You may not intentionally strand existing buyers by closing a Channel, deleting content, transferring a Channel, or terminating your account to avoid a purchased access or fulfillment obligation.
10.5 Legal and safety override. Textority is not required to host, deliver, restore, or preserve content that is unlawful, infringing, prohibited, subject to a valid removal request or legal order, or reasonably restricted for safety, security, or legal compliance. Where continued access cannot lawfully or safely be provided, the applicable remedy is determined by the governing Transaction Terms, Textority policies, payment rules, and law.
10.6 Accessibility and compatibility claims. If you make a specific accessibility, device, browser, file-format, captioning, language, or compatibility commitment for a Creator Offering, you are responsible for the accuracy and fulfillment of that commitment unless Textority expressly assumes it.
11. PAYMENTS, FEES, BALANCES, AND PAYOUTS
11.1 Payment Terms govern. Payment authorization, transaction accounting, payment methods, fees, taxes, refunds, reversals, disputes, and related payment mechanics are governed by the applicable Payment Terms and Transaction Terms.
11.2 Provider configuration may vary. Payment flows may differ by country, payment method, Creator, transaction type, and provider configuration. You must complete any provider onboarding and comply with applicable provider requirements.
11.3 Fees. Textority may charge plan fees, platform fees, transaction fees, payout fees, or other charges only as disclosed before they apply. Current pricing and fee information may be stated in the Services, on a Pricing Page, in an order flow, or in applicable Additional Terms.
11.4 Deductions and adjustments. Amounts otherwise payable to a Creator may be adjusted only as authorized by applicable terms or law, including for disclosed fees, taxes or withholding, refunds, reversals, chargebacks, payment disputes, currency conversion, payout costs, reserves, holds, negative balances, fraud, provider adjustments, or other properly disclosed obligations.
11.5 Payout eligibility. A displayed Creator balance is not necessarily immediately payable. Payout eligibility may depend on settlement, verification, supported country and currency, provider approval, tax documentation, minimum thresholds, reserves, holds, disputes, refunds, chargebacks, legal restrictions, and other conditions stated in the Creator Payout Terms.
11.6 No guaranteed payout schedule. Unless a binding term expressly states a payout schedule for your account, Textority does not guarantee a particular payout day or bank settlement time. A payment provider or financial institution may delay, reject, return, or restrict a payout.
11.7 Reserves and holds. Where permitted by the applicable terms and law, Textority or a payment provider may apply a reasonable reserve or hold to address settlement, refund, chargeback, fraud, compliance, verification, provider, or legal risk. The Creator Payout Terms govern the applicable mechanics.
11.8 Negative balances and recovery. If refunds, reversals, disputes, chargebacks, taxes, fees, or other valid adjustments exceed amounts otherwise payable to you, you may owe a negative balance to the party entitled to recover it under the applicable payment architecture and terms.
11.9 No bank or stored-value relationship. A balance shown in the Services does not by itself create a deposit account, stored-value account, trust, escrow, custody, fiduciary, or banking relationship.
12. REFUNDS, CANCELLATIONS, REVERSALS, AND PAYMENT DISPUTES
12.1 Applicable rules. Refund and cancellation rights depend on the Refund and Cancellation Policy, applicable Creator Policies, Transaction Terms, payment-provider or network rules, and mandatory law.
12.2 Creator cooperation. You must respond reasonably and promptly to delivery, performance, refund, cancellation, fraud, and payment-dispute inquiries relating to your Creator Offerings and provide evidence reasonably requested to evaluate or respond to the matter.
12.3 Financial responsibility. You are financially responsible for refunds, reversals, chargebacks, dispute fees, and related transaction losses to the extent the applicable Payment Terms, Creator Payout Terms, Transaction Terms, or law allocate those amounts to you. These Creator Terms do not impose a payment liability that conflicts with the actual transaction architecture.
12.4 Textority action. Textority may issue or administer a refund, cancellation, reversal, or dispute response where Textority is required or authorized to do so by applicable law, provider or network rules, Transaction Terms, Creator Policies, or applicable Textority policies.
12.5 No obstruction. You may not interfere with an End User's non-waivable right to contact a payment provider, card issuer, regulator, court, or other legally available complaint or dispute mechanism.
12.6 Evidence. You must not fabricate, alter, or misrepresent delivery records, communications, transaction records, or other evidence submitted in connection with a refund, chargeback, dispute, complaint, investigation, or legal process.
13. SUBSCRIPTIONS, MEMBERSHIPS, AND TRIALS
13.1 Recurring terms. Before a recurring Creator Offering is enrolled, you must provide accurate material information reasonably required for the enrollment flow, including the recurring amount or method for determining it, billing frequency, renewal timing, trial or promotional terms, cancellation terms, and material access conditions.
13.2 No hidden renewal. You may not describe a recurring Creator Offering in a way that obscures automatic renewal, the recurring price, the billing frequency, the end of a trial or promotion, or how to stop future charges.
13.3 Changes. A change to the price, billing frequency, access, or other material recurring term must be handled prospectively under the applicable Subscription and Auto-Renewal Terms, Transaction Terms, and law. You may not use a policy edit to retroactively authorize a charge.
13.4 Cancellation. You must cooperate with the cancellation process Textority makes available and may not impose a cancellation obstacle that Textority could not lawfully impose for the applicable transaction.
13.5 Trial conversion. A free or reduced-price trial may convert to a paid subscription only where the conversion, timing, and resulting charge are properly disclosed and authorized.
14. TAXES AND REQUIRED BUSINESS DOCUMENTATION
14.1 Your taxes. You are responsible for taxes imposed directly on you or your Creator business, including income, payroll, business, professional, and similar taxes, unless applicable law expressly places responsibility elsewhere.
14.2 Transaction taxes. Sales, use, value-added, consumption, withholding, digital-services, or similar transaction taxes are handled according to the applicable transaction structure and law. Textority or a payment provider may calculate, collect, report, remit, or withhold amounts where required or where the applicable terms provide for that service.
14.3 Tax information. You must provide accurate tax documentation reasonably required for reporting, withholding, payment processing, or payout eligibility and promptly update it when materially changed.
14.4 Invoices and commercial documents. Where law requires you to issue an invoice, receipt, tax document, consumer disclosure, or other commercial record in your role for the applicable transaction, you are responsible for doing so unless Textority expressly undertakes that obligation.
14.5 No tax advice. Textority does not provide tax advice. You are responsible for obtaining professional advice appropriate to your circumstances.
15. CREATOR CONTENT, OWNERSHIP, AND LICENSES
15.1 Your ownership. As between you and Textority, you retain ownership of Creator Content, subject to third-party rights and the licenses you grant under the Terms of Service and these Creator Terms.
15.2 Required rights. You must own or have all rights, permissions, licenses, releases, and consents necessary to upload, host, reproduce, display, transmit, advertise, sell, sublicense, perform, and deliver Creator Content and Creator Offerings through the Services.
15.3 Operating license. Section 17 of the Terms of Service governs the limited license you grant Textority to host, store, reproduce, process, transmit, display, format, adapt for technical purposes, and otherwise use Creator Content as reasonably necessary for the stated service, transaction, safety, legal, and operational purposes.
15.4 Delivery and End User access. You authorize Textority to make Creator Content available to End Users to the extent necessary to deliver or provide access to the applicable Creator Offering and to honor purchased access, subject to applicable license terms and Transaction Terms.
15.5 End User license terms. If you want a Creator Offering to carry specific End User license restrictions, you must clearly provide those restrictions for presentation before purchase or access where required. A license may not contradict mandatory law or a higher-priority Textority term.
15.6 Names, likenesses, music, and third-party material. You are responsible for obtaining rights needed for names, images, likenesses, voices, music, trademarks, copyrighted works, confidential material, personal information, and other third-party material included in Creator Content.
15.7 Public content. Content you intentionally make public may be visible, linked, indexed, shared, or cached according to the nature of the Services and applicable settings.
16. TEXTORITY AI AND AUTOMATION
16.1 Creator responsibility for configuration. If you configure Textority AI, prompts, knowledge sources, automations, response rules, permissions, or actions for a Channel, you are responsible for those configurations and for ensuring that your use complies with law, the Terms of Service, these Creator Terms, and applicable professional obligations.
16.2 Review output. AI and automated output may be inaccurate, incomplete, outdated, biased, offensive, or unsuitable. You are responsible for appropriate review before relying on, publishing, sending, or acting on output in connection with your Creator business.
16.3 No false human identity. You may not configure AI or automation to impersonate a specific real person, falsely claim to be human, falsely claim to hold a professional credential, or intentionally defeat an AI or automation disclosure the Services present where doing so would mislead a User or violate law.
16.4 Authority and sensitive actions. You may not use AI or automation to bypass Textority restrictions involving payments, account ownership, identity, safety, professional services, access control, Teen Users, or other sensitive functions. An AI or automated statement does not create authority for a transaction or professional action that the Services do not support.
16.5 Professional use. If you are a regulated professional, you are responsible for determining whether and how AI may be used consistently with your licensing, confidentiality, supervision, competence, recordkeeping, disclosure, and professional-conduct duties.
16.6 Data practices. Personal information and Creator Content processed through Textority AI are handled under the applicable Privacy Policy, AI notices, and Additional Terms. These Creator Terms do not state that content is or is not used for model training unless an applicable Textority notice or agreement expressly makes that commitment.
16.7 No emergency reliance. Textority AI and Creator-configured automation are not emergency services and must not be represented as a substitute for emergency response, crisis intervention, or regulated professional care that Textority does not support.
17. PRIVACY, AUDIENCE DATA, AND SECURITY
17.1 Independent Creator obligations. To the extent you determine the purposes or means for using personal information obtained through the Services, you are responsible for your own applicable privacy and data-protection duties, including notices, consents or other lawful bases, purpose limitation, data minimization, security, retention, deletion, data-subject rights, and restrictions on sharing.
17.2 Textority role. Textority's privacy role depends on the processing activity, applicable law, and any applicable Data Processing Addendum. These Creator Terms do not classify Textority as processor, service provider, controller, or business for every processing activity.
17.3 Use limitation. Access to End User information through Textority authorizes use only for lawful purposes connected to the Channel, Creator Offering, audience relationship, or another purpose properly disclosed and permitted. You may not sell, disclose, enrich, or use End User information for unrelated purposes without the rights and legal basis required to do so.
17.4 Sensitive information. You may not solicit or process sensitive personal information through the Services unless the feature, category, and use are supported and you have all permissions and safeguards required by law.
17.5 Security. You must use reasonable safeguards appropriate to the information you control, protect exported data and credentials, limit team access, and promptly act on suspected unauthorized access. You may not represent that Textority communications are end-to-end encrypted or make another security claim about Textority that Textority has not verified and authorized.
17.6 Colombia personal data. Where Colombian data-protection law applies to your processing, you must determine and comply with the duties applicable to you as a Responsable del Tratamiento, Encargado del Tratamiento, or other applicable role, including authorization, notice, purpose limitation, security, confidentiality, and data-subject rights where required. An applicable Data Processing Addendum may further allocate processing duties.
18. MESSAGING, AUTOMATION, AND COMMUNICATIONS
18.1 Consent and compliance. If you send or cause messages, emails, automated communications, or marketing communications through the Services, you are responsible for obtaining any consent required by law, honoring opt-outs, using accurate sender information, and complying with applicable anti-spam, telemarketing, privacy, advertising, and consumer-protection rules.
18.2 No scraped or unlawfully obtained lists. You may not use the Services to contact persons through unlawfully obtained, purchased, scraped, or harvested contact information where the communication is not legally permitted.
18.3 Accurate sender identity. You may not falsify or conceal sender identity, routing information, or the commercial nature of a communication where disclosure is required.
18.4 Opt-outs. You must honor valid opt-out, unsubscribe, revocation, or do-not-contact requests as required by applicable law and the communication channel used.
18.5 Provider rules. Third-party communication providers and networks may impose additional rules, volume limits, consent standards, filtering, or content restrictions. You must comply with applicable provider rules presented to you.
18.6 No delivery guarantee. Textority does not guarantee delivery, receipt, timing, placement, or response for communications transmitted through third-party networks.
19. PROFESSIONAL, REGULATED, AND HIGHER-RISK SERVICES
19.1 Textority is not the professional. Textority is not a law firm, medical provider, mental-health provider, financial institution, investment adviser, broker, insurer, accounting firm, emergency service, or other licensed professional merely because a Creator uses the Services.
19.2 Category restrictions. Professional, regulated, and higher-risk services are subject to Section 13 of the Terms of Service and the Prohibited Products and Services Policy. A category may require prior approval or may be prohibited at launch.
19.3 Creator qualifications. If a professional service is permitted, you are solely responsible for determining and maintaining every license, registration, supervision arrangement, jurisdictional authorization, engagement term, conflict process, disclosure, record, insurance policy, and professional standard required for your service.
19.4 Confidentiality and privilege. Textority does not determine whether a communication is legally privileged or subject to professional confidentiality. You are responsible for determining whether the Services, settings, team access, integrations, AI features, retention practices, and communication methods are appropriate for your professional duties.
19.5 No client funds or regulated financial custody. You may not use the Services to hold client trust funds, escrow funds, investment assets, deposits, or other fiduciary or custodial funds unless Textority expressly enables a legally approved product for that purpose.
19.6 No emergency service. You must not represent Textority or Textority AI as an emergency, crisis, medical, legal, or financial response service.
20. TEEN-ELIGIBLE CHANNELS AND MINORS
20.1 Adult-only Creator roles. Teen Users may not own or control a Channel, sell Creator Offerings, receive payouts, or hold administrative, payment, payout, export, moderation, or AI-configuration roles.
20.2 No targeting children under 13. You must not knowingly direct an interactive Channel or Creator Offering to children under 13, encourage a child under 13 to create an account, instruct a User to falsify age, circumvent age or guardian controls, or knowingly continue an interactive relationship after learning that the User is under 13.
20.3 Teen-Eligible Channels. If Textority permits a Channel or Creator Offering to be available to Teen Users, you must comply with the guardian framework and any age, category, content, communication, AI, purchase, and safety restrictions Textority applies.
20.4 Prohibited conduct involving minors. You must not groom, sexually exploit, traffic, solicit sexual content from, request intimate imagery from, or engage in predatory conduct toward a minor; solicit secret communications intended to evade lawful guardian safeguards; request unnecessary sensitive information; use manipulative or emotionally exploitative sales techniques; or retaliate against a person who raises a safety concern.
20.5 Age uncertainty. If you know or reasonably suspect that an account is being used by a child under 13 in violation of the Terms of Service, stop the interactive engagement and report the matter through the reporting route Textority makes available. Do not investigate illegal content yourself or request additional illegal material.
20.6 Purchases by Teen Users. Purchases connected to a Teen User are subject to the guardian authorization framework in Section 4 of the Terms of Service and applicable Transaction Terms.
21. COMMUNITIES, GROUPS, AND PARTICIPANT CONTENT
21.1 Creator moderation. If you operate a group, community, cohort, or other multi-participant space, you are responsible for reasonable rules and moderation within the controls Textority makes available and for acting on reports or escalating matters that require Textority action.
21.2 Participant content. Participant content remains User Content under the Terms of Service. You do not acquire ownership of it merely because it appears in your Channel or community.
21.3 Access terms. If community or group access is sold or included in a Creator Offering, you must accurately disclose and honor the applicable access duration and material participation terms, subject to legal and safety removals.
21.4 No retaliation. You may not retaliate against a User for making a good-faith report, exercising a consumer right, or reporting suspected unlawful or unsafe conduct.
22. INTELLECTUAL PROPERTY, REPORTING, AND SAFETY
22.1 Respect third-party rights. You must not infringe or misappropriate copyright, trademark, patent, trade-secret, publicity, privacy, or other third-party rights.
22.2 Copyright and DMCA. Section 21 of the Terms of Service and any applicable DMCA Policy govern copyright notices, counter-notices, repeat infringement, and related procedures. You must cooperate with lawful removal or restoration requirements and may not submit a knowingly false infringement notice or counter-notice.
22.3 Trademarks and impersonation. You may not use a Channel, username, Creator Content, AI identity, listing, or communication to impersonate or misleadingly suggest affiliation with another person, brand, institution, professional, or authority.
22.4 Child sexual exploitation. Child sexual abuse material and sexual exploitation of minors are prohibited. If Textority obtains the knowledge that triggers a reporting or preservation duty under applicable law, Textority will make the required report and preserve covered material as required by law. You must not possess, download, redistribute, or investigate illegal material in an attempt to report it.
22.5 Non-consensual intimate imagery. Non-consensual intimate imagery, including covered digital forgeries, is prohibited. You must comply with removal or preservation actions Textority takes under the TAKE IT DOWN Act or other applicable law and must not re-upload or facilitate known prohibited copies.
22.6 Reports and cooperation. You must use the reporting routes Textority makes available for conduct or content requiring Textority intervention and must reasonably cooperate with safety, infringement, fraud, and legal investigations relating to your Channel.
23. RECORDS, COOPERATION, AND COMPLIANCE REVIEWS
23.1 Creator records. You must maintain records reasonably necessary to support your legal duties and material transaction representations, including records of required consents, licenses, professional authorizations, material disclosures, delivery or performance, refund and cancellation terms, and communications relevant to disputes, for the period applicable law requires.
23.2 Cooperation. You must respond reasonably and promptly to Textority requests relating to buyer complaints, payment disputes, fraud, safety, intellectual property, privacy, professional licensing, tax, sanctions, provider requirements, or legal obligations.
23.3 Compliance reviews. Textority may review a Channel, listing, Creator Policy, category, AI configuration, messaging practice, verification record, or transaction information where reasonably related to compliance, safety, fraud, payments, taxes, privacy, professional licensing, provider requirements, or a legal obligation.
23.4 Proportionality. Information requests and compliance reviews should be proportionate to the matter under review and limited to information reasonably necessary for the stated purpose. Textority may restrict features while material verification or compliance issues remain unresolved.
23.5 Accurate evidence. You must not fabricate, alter, conceal, or materially misrepresent records or evidence provided to Textority, a payment provider, an End User, a regulator, or another authorized party.
24. OFF-PLATFORM BUSINESS AND ANTI-CIRCUMVENTION
24.1 Lawful outside business. These Creator Terms do not require exclusivity, do not give Textority ownership of your audience, and do not prohibit you from conducting lawful business outside Textority.
24.2 No fee or restriction evasion. You may not deliberately move a specific transaction outside the Services primarily to evade a Textority fee or payment restriction where that transaction was originated, solicited, or materially arranged through Textority and the applicable fee or restriction was clearly disclosed as applying to that transaction or feature.
24.3 No interference with ordinary relationships. Section 24.2 does not prohibit a User from independently finding you elsewhere, does not prevent you from operating another business channel, and does not create a non-compete or general non-solicitation obligation.
24.4 Provider restrictions. You may not route a payment or funds movement through another method in order to evade sanctions, anti-money-laundering, fraud, provider, network, prohibited-category, or legal restrictions.
25. ENFORCEMENT, SUSPENSION, AND TERMINATION
25.1 Terms of Service controls. Section 25 of the Terms of Service governs suspension and termination. Textority may also restrict Creator-specific features where reasonably necessary to address a Creator verification, payment, payout, category, safety, professional, fraud, or provider issue.
25.2 Feature-level restrictions. Textority may restrict selling, payouts, AI, messaging, communities, data exports, or administrative capabilities without terminating the entire account where a narrower restriction is appropriate.
25.3 Existing buyer matters. Suspension or termination does not automatically eliminate obligations relating to existing buyers, purchased access, pending services, refunds, cancellations, payment disputes, chargebacks, taxes, or records.
25.4 Final balances and payouts. Final Creator balances and payouts remain subject to the applicable Creator Payout Terms, reserves, holds, refunds, reversals, disputes, chargebacks, taxes, provider actions, legal restrictions, and unclaimed-property law.
25.5 Serious safety or legal violations. Textority may take immediate action where reasonably necessary to address child sexual exploitation, non-consensual intimate imagery, credible threats, fraud, sanctions, unlawful conduct, serious infringement, account compromise, or another material safety or legal risk.
26. CREATOR REPRESENTATIONS AND WARRANTIES
The Creator represents and warrants that:
(a) the Creator has authority to enter into these Creator Terms and operate the Channel;
(b) information the Creator provides to Textority, payment providers, buyers, and regulators in connection with the Services is accurate in all material respects and will be kept reasonably current;
(c) the Creator owns or has the rights, licenses, releases, permissions, and consents necessary for Creator Content and Creator Offerings and for the licenses granted to Textority;
(d) Creator Content, Creator Offerings, listings, Creator Policies, marketing, communications, and Creator conduct will comply with applicable law and will not infringe or misappropriate third-party rights;
(e) objective claims will be adequately substantiated where law requires substantiation, and material endorsements or relationships will be disclosed where required;
(f) the Creator will maintain required professional, business, category, tax, and other licenses, registrations, approvals, and authorizations;
(g) the Creator will obtain required privacy, messaging, marketing, and audience consents and will honor applicable opt-outs and data rights;
(h) the Creator will not offer a prohibited or unapproved category or use the Services to evade a legal, payment, provider, network, or safety restriction; and
(i) the Creator will comply with the Terms of Service, these Creator Terms, applicable Additional Terms, and applicable law.
A Creator Team Member does not personally make the Creator entity's representations and warranties solely by accepting a team role, except to the extent a representation concerns that individual's own conduct, authority, or information personally supplied by that individual.
27. INDEMNIFICATION
27.1 Terms of Service governs. Section 28 of the Terms of Service governs indemnification and is incorporated here by reference.
27.2 Creator matters. As applied to a Creator, the indemnification obligation may include third-party claims arising from Creator Content; Creator Offerings; Creator Policies; professional services; infringement or misappropriation; false or misleading marketing; privacy or messaging violations; taxes for which the Creator is responsible; Creator-configured AI or automation; unlawful conduct; or a material breach of these Creator Terms, subject to the limitations and Textority-conduct carve-out in Section 28 of the Terms of Service.
27.3 Ordinary payment obligations. A refund, reversal, chargeback, dispute fee, negative balance, tax withholding, or other direct payment adjustment is governed by the applicable payment terms and is not converted into a third-party indemnification claim merely by this Section.
27.4 Team Members. A Creator Team Member does not assume the Creator entity's commercial indemnification obligation solely through assigned access. Section 28.2 of the Terms of Service governs individual Team Member responsibility.
28. DISCLAIMERS, LIMITATION OF LIABILITY, AND RESULTS
28.1 Governing provisions. Sections 26 and 27 of the Terms of Service govern disclaimers and limitation of liability and are incorporated here by reference.
28.2 No business-results guarantee. Textority does not guarantee Creator revenue, audience growth, conversion, reach, retention, ranking, engagement, customer acquisition, search placement, payout timing, or business results.
28.3 Payment obligations. Nothing in these Creator Terms converts an amount Textority is independently required to refund, reverse, return, remit, or pay under applicable law or binding terms into excluded consequential damages.
28.4 Mandatory rights. Liability that applicable law does not permit the parties to disclaim or limit remains preserved.
29. DISPUTE RESOLUTION
29.1 Terms of Service governs. Section 29 of the Terms of Service governs disputes between you and Textority, including informal resolution, arbitration, the class action and jury trial waivers, the arbitration opt-out procedure, small claims, emergency judicial relief, public injunctive relief, the commercial claim period where applicable, governing law, and court venue.
29.2 No separate system. These Creator Terms do not create a separate or conflicting arbitration agreement or dispute process. If these Creator Terms conflict with Section 29 of the Terms of Service on dispute resolution, Section 29 of the Terms of Service controls.
29.3 Mandatory rights. Nothing in these Creator Terms waives a remedy, forum, or procedural right that applicable law does not permit you to waive.
30. CHANGES AND VERSIONING
30.1 Prospective changes. Textority may update these Creator Terms prospectively under Section 30 of the Terms of Service.
30.2 Material changes. For a material change, Textority will provide reasonable notice before the change applies to an existing Creator where applicable law or the nature of the change requires advance notice. Textority will request affirmative reacceptance where required by law or where Textority determines renewed agreement is appropriate.
30.3 Completed transactions. A change to these Creator Terms does not retroactively reduce rights or alter obligations attached to a completed purchase or paid access period where the governing Transaction Terms or applicable law prohibit that change.
30.4 Version records. Textority may maintain prior versions and records of the version accepted by an account.
31. GENERAL
31.1 Entire agreement for Creator matters. These Creator Terms, the Terms of Service, applicable Additional Terms, Transaction Terms, and any written agreement signed by Textority form the agreement governing the Creator's use of Creator features and the subject matter they address.
31.2 Independent parties. The Creator and Textority are independent contractors. Except where a transaction-specific agreement expressly states otherwise, these Creator Terms do not create a partnership, joint venture, franchise, employment, fiduciary, or agency relationship.
31.3 Assignment. Assignment is governed by Section 31.2 of the Terms of Service. A Channel or Creator account may not be transferred contrary to Section 4.5 of these Creator Terms.
31.4 Electronic records and notices. Sections 31.5 and 31.6 of the Terms of Service govern electronic records, signatures, and contractual notices.
31.5 Force majeure, severability, and waiver. Sections 31.7 and 31.8 of the Terms of Service apply.
31.6 Language. These Creator Terms are drafted in English. A translation may be provided for convenience or legal compliance. If applicable law requires a translated version to control or Textority expressly designates one as controlling for a jurisdiction, that designation applies. Otherwise, the English version controls to the extent permitted by law.
31.7 Headings. Headings are for convenience and do not limit the meaning of a provision. "Including" means "including without limitation."
32. GEOGRAPHIC SCOPE AND LOCAL LAW
32.1 Initial launch focus. Textority's initial launch focus includes the United States and Colombia. Creator selling, payment methods, currencies, categories, and payouts are available only where Textority has actually enabled them.
32.2 Local law. You must comply with the law applicable to your Creator business, Channel, Creator Offerings, marketing, audience, professional activities, transactions, and data processing. Mandatory local law remains effective even if these Creator Terms do not restate it.
32.3 Colombia. If you offer Creator Offerings to consumers in Colombia, Colombian consumer-protection, e-commerce, personal-data, tax, professional, and payment requirements may apply depending on your role and transaction. Textority may provide Regional Terms or transaction-specific disclosures where necessary, but you remain responsible for obligations legally assigned to you.
32.4 Other jurisdictions. A User's technical ability to view a Channel from another country does not mean Creator selling or payouts are enabled there and does not constitute a representation by Textority that a Creator Offering is lawful or properly licensed in that jurisdiction.
33. CONTACT
Textority Inc. 10101 SW 27th Ter Miami, FL 33165 United States
General and legal: hello@textority.com Legal Center: textority.com/legal Report a problem: textority.com/legal/report
This Acceptable Use Policy applies to textority.com, text.me, text.to, lets.talk, the Textority web platform, and related websites and online services made available by Textority Inc. (collectively, the "Services").
This Policy supplements the Textority Terms of Service, including Section 16, and applies to every User, Creator, Channel, team member, End User, visitor, account, integration, automation, and use of the Services. Capitalized terms not defined here have the meanings given in the Terms of Service.
1. PURPOSE, SCOPE, AND RELATIONSHIP TO OTHER TERMS
1.1 Purpose. Textority is designed for lawful communication, content, creator and professional activity, commerce, automation, and related online services. This Policy identifies uses of the Services that are prohibited or restricted to protect Users, third parties, Textority, service providers, and the integrity of the Services.
1.2 Additional Terms. This Policy is an Additional Term under the Terms of Service and governs its specific acceptable-use subject matter. The Terms of Service continue to apply in full.
1.3 Related policies. The Prohibited Products and Services Policy governs whether a product, service, transaction, fundraising activity, professional category, or other commercial offering may be promoted, sold, booked, funded, or delivered through Textority. Community and Content Rules may impose additional standards on public or community-facing content and conduct. Messaging, AI, privacy, intellectual-property, payment, and regional terms may also apply to their specific subject matter.
1.4 Mandatory law. Nothing in this Policy authorizes conduct that applicable law prohibits or restricts. A use may violate this Policy even if the conduct is not independently illegal.
1.5 Examples. Examples in this Policy illustrate prohibited or restricted conduct and are not exhaustive. Textority may address materially similar conduct that creates substantially the same legal, safety, security, fraud, abuse, or platform-integrity risk, subject to the Terms of Service and applicable law.
1.6 No enablement by mention. Mentioning a feature, activity, category, country, integration, or technical method in this Policy does not mean that Textority currently supports or enables it.
2. CORE ACCEPTABLE-USE RULE
2.1 General rule. You may not use the Services to do, facilitate, request, fund, promote, coordinate, conceal, or materially assist conduct that violates this Policy, the Terms of Service, applicable Additional Terms, or applicable law.
2.2 Direct and indirect conduct. A User may not evade this Policy by using links, redirects, coded language, external files, payment descriptions, third-party accounts, automations, artificial intelligence, intermediaries, or off-platform steps when the material purpose is to facilitate prohibited conduct through or in connection with the Services.
2.3 Assistance and attempts. Attempts, solicitation, coordination, instructions, tooling, financing, or knowing material assistance may violate this Policy even if the prohibited objective is not completed.
2.4 Legitimate context. Educational, documentary, journalistic, historical, scientific, prevention, reporting, or safety-related discussion of harmful activity is not prohibited solely because it references that activity. Context does not protect content or conduct that itself materially facilitates abuse, exploitation, fraud, violence, unlawful access, or another prohibited use.
3. ILLEGAL ACTIVITY, SANCTIONS, AND EVASION
3.1 Illegal conduct. You may not use the Services to violate, evade, or materially assist the violation of applicable criminal, civil, regulatory, sanctions, export-control, court-order, or other legally binding restrictions.
3.2 Criminal enterprises. You may not use the Services to organize, promote, recruit for, finance, conceal, or materially assist trafficking, extortion, kidnapping, money laundering, organized fraud, violent criminal activity, terrorism, or other unlawful enterprises.
3.3 Sanctions and prohibited parties. You may not use the Services to transact with, provide prohibited services to, route value for, or conceal the involvement of a person, entity, territory, or activity where doing so would cause Textority or a service provider to violate applicable sanctions or trade restrictions.
3.4 Evasion. You may not create or use accounts, Channels, identities, domains, payment methods, devices, proxies, integrations, or other means primarily to evade a legal restriction, Textority enforcement action, provider restriction, verification requirement, payment restriction, or safety control.
4. CHILD SAFETY AND SEXUAL EXPLOITATION
4.1 Zero tolerance for child sexual exploitation. You may not create, upload, possess, solicit, distribute, sell, link to, request, promote, facilitate, or materially assist child sexual abuse material or the sexual exploitation of a minor.
4.2 Grooming and enticement. You may not use the Services to groom, entice, coerce, manipulate, recruit, traffic, blackmail, sextort, or arrange sexual contact with a minor, or to encourage a minor to create or share sexual material.
4.3 Sexualization of minors. Sexual content involving minors, including sexualized imagery, sexual roleplay, exploitative synthetic media, or content that meaningfully facilitates sexual abuse of minors, is prohibited regardless of whether money changes hands.
4.4 Age-control circumvention. You may not instruct a minor to falsify age, evade guardian requirements, use another person's account, or bypass Textority age or safety controls.
4.5 Reporting illegal material. If you encounter suspected child sexual exploitation material, use an appropriate reporting route. Do not download, copy, redistribute, retain, or investigate illegal material beyond what is lawful and reasonably necessary to report it.
4.6 Textority legal duties. Where applicable law imposes reporting, preservation, or cooperation duties on Textority after Textority obtains the legally relevant knowledge, Textority will perform those duties. This Policy does not represent that Textority continuously monitors every communication or item of User Content.
5. NON-CONSENSUAL INTIMATE CONTENT AND SEXUAL ABUSE
5.1 Non-consensual intimate imagery. You may not create, upload, distribute, threaten to distribute, solicit, sell, link to, or facilitate intimate images or recordings shared without the depicted person's consent where prohibited by this Policy or applicable law.
5.2 Digital forgeries. Prohibited conduct includes covered sexual deepfakes, synthetic intimate imagery, face-swaps, or other digitally altered intimate material depicting an identifiable person without lawful consent.
5.3 Sextortion and coercion. You may not use actual, threatened, altered, or fabricated intimate material to extort, coerce, harass, silence, obtain money, obtain additional sexual material, or control another person.
5.4 Specialized removal process. Textority may maintain a specialized process for legally covered intimate-content removal requests. Users must not re-upload, mirror, redirect to, or facilitate known copies that Textority has lawfully removed or restricted.
6. THREATS, HARASSMENT, DOXXING, AND ABUSE
6.1 Threats and violence. You may not use the Services to make credible threats of violence, coordinate targeted violence, solicit violence-for-hire, or materially facilitate imminent physical harm.
6.2 Harassment and stalking. You may not use the Services to stalk, repeatedly harass, intimidate, terrorize, or target a person in a manner that creates a material safety risk or violates applicable law.
6.3 Extortion and coercion. You may not use threats, private information, account access, intimate material, financial leverage, or other coercive means to obtain money, property, services, sexual material, access, silence, or another benefit unlawfully.
6.4 Doxxing and private information. You may not publish, solicit, trade, or weaponize another person's non-public personal information for harassment, intimidation, identity theft, fraud, or physical harm.
6.5 Unlawful discrimination. You may not use the Services to engage in unlawful discrimination or to facilitate conduct prohibited by applicable civil-rights or anti-discrimination law.
6.6 Good-faith criticism. This Policy does not prohibit lawful criticism, disagreement, consumer complaints, reporting, satire, commentary, or other protected expression merely because it is negative or unwelcome. Context, targeting, repetition, threats, private-information abuse, and safety risk may affect enforcement.
7. FRAUD, DECEPTION, IMPERSONATION, AND PAYMENT ABUSE
7.1 Fraud and scams. You may not use the Services for scams, phishing, advance-fee schemes, romance scams, employment scams, fraudulent fundraising, false investment schemes, account takeovers, identity theft, or other deceptive conduct intended to obtain money, credentials, property, data, or services unlawfully or dishonestly.
7.2 Impersonation. You may not impersonate or misleadingly suggest affiliation with another person, Creator, brand, professional, institution, government authority, payment provider, Textority, or other entity in a manner likely to deceive or cause harm.
7.3 False credentials. You may not fabricate or materially misrepresent licenses, professional qualifications, identity documents, business status, affiliations, certifications, approvals, verification status, or account authority.
7.4 Payment abuse. You may not engage in transaction laundering, stolen-payment use, card testing, refund abuse, chargeback fraud, payment manipulation, payout fraud, false transaction descriptions, or attempts to disguise the true nature of a transaction.
7.5 Report and support abuse. You may not knowingly submit materially false reports, forged evidence, fabricated legal demands, abusive support requests, or deceptive complaints for the purpose of manipulating Textority into harming another User. This restriction does not penalize a good-faith report that is ultimately unsubstantiated or mistaken.
8. PRIVACY, CONFIDENTIALITY, AND DATA ABUSE
8.1 Unauthorized personal-data use. You may not obtain, access, compile, sell, disclose, misuse, or process personal information through the Services in violation of applicable law, another person's rights, or applicable Textority terms.
8.2 Credentials and secrets. You may not solicit, collect, expose, sell, or misuse passwords, authentication codes, API secrets, payment credentials, private keys, recovery codes, or other security credentials without lawful authorization.
8.3 Confidential information. You may not knowingly disclose or exploit another person's confidential, privileged, trade-secret, or legally protected information without authorization or another lawful basis.
8.4 Contact information. You may not use purchased, scraped, harvested, stolen, or unlawfully obtained contact information to send communications that are not legally permitted or that violate applicable messaging terms.
8.5 Privacy-right interference. You may not obstruct, retaliate against, falsify, or manipulate another person's lawful privacy request, consent preference, opt-out, unsubscribe, deletion request, or other legally protected data choice.
9. SECURITY, MALWARE, AND UNAUTHORIZED ACCESS
9.1 Unauthorized access. You may not access or attempt to access an account, system, network, device, API, data set, message, file, or administrative function without authorization or beyond the scope of authorization granted to you.
9.2 Malware and harmful code. You may not upload, distribute, execute, link to, or facilitate malware, ransomware, spyware, credential-stealing software, destructive code, botnets, exploit kits, or other code primarily designed to compromise or damage devices, systems, networks, accounts, or data.
9.3 Service interference. You may not conduct denial-of-service activity, traffic flooding, resource exhaustion, abusive automation, mass account creation, or other conduct intended to degrade, overload, disable, or interfere with the Services or another person's use of them.
9.4 Security-control evasion. You may not bypass rate limits, authentication, access controls, verification, abuse controls, bot protections, payment controls, safety restrictions, or technical measures designed to protect the Services or Users.
9.5 Vulnerability testing. You may not scan, probe, exploit, or test Textority systems for vulnerabilities without written authorization or a Textority vulnerability-disclosure or security-research program that expressly permits the activity and defines its scope. Nothing in this Policy restricts security research to the extent a contractual restriction is prohibited by applicable law.
9.6 Credential stuffing and automated attacks. Credential stuffing, password spraying, brute-force login attempts, automated account takeover, and similar attacks are prohibited.
10. SCRAPING, AUTOMATION, AND RESOURCE ABUSE
10.1 Unauthorized scraping. You may not scrape, crawl, harvest, copy, index, or extract data from the Services in violation of law, access controls, robots instructions, technical restrictions, or the Terms of Service.
10.2 Circumventing technical limits. You may not use multiple accounts, rotating identifiers, proxies, automation, or other techniques to evade published or technically enforced usage limits, rate limits, access restrictions, or anti-abuse measures.
10.3 Abusive bots. You may not operate bots, agents, scripts, crawlers, or automations that materially interfere with the Services, create deceptive activity, impersonate Users, generate spam, manipulate metrics, or access data without authorization.
10.4 Legitimate integrations. Use of an API, integration, export, automation, or other technical interface that Textority expressly authorizes remains subject to its applicable limits, permissions, and developer or integration terms.
11. SPAM, MESSAGING, AND COMMUNICATION ABUSE
11.1 Unsolicited communications. You may not use the Services to send spam, unlawful commercial messages, bulk harassment, or messages sent without consent where applicable law or the communication channel requires consent.
11.2 Harvested lists. You may not use unlawfully obtained, purchased, scraped, or harvested lists to contact recipients in violation of law or applicable Textority rules.
11.3 Sender deception. You may not falsify or conceal sender identity, routing information, subject matter, or the commercial nature of a communication where disclosure is required or where the concealment is materially deceptive.
11.4 Opt-outs. You may not intentionally defeat or ignore valid unsubscribe, opt-out, revocation, block, suppression, or do-not-contact requests where they must be honored.
11.5 Automated communications. Automation and AI do not excuse compliance with applicable consent, identification, frequency, content, or opt-out requirements. Additional Messaging and Automation Terms may apply when Textority publishes them.
12. INTELLECTUAL PROPERTY AND OTHER RIGHTS
12.1 Required rights. You may not upload, publish, sell, transmit, deliver, or otherwise use content through the Services unless you have the rights, permissions, licenses, consents, or lawful basis required for that use.
12.2 Infringement. You may not knowingly infringe or misappropriate copyright, trademark, patent, trade-secret, publicity, privacy, database, or other protected rights.
12.3 Counterfeit activity. You may not use the Services to promote, authenticate falsely, sell, distribute, or facilitate counterfeit goods, forged documents, fake credentials, or other unauthorized items where prohibited by law or Textority policy.
12.4 Lawful exceptions preserved. Nothing in this Policy prohibits lawful fair use, criticism, commentary, parody, quotation, nominative use, interoperability, or another use protected or permitted by applicable law.
12.5 Specialized IP processes. Copyright, trademark, counterfeit, and impersonation complaints may be subject to specialized Textority reporting processes. Knowingly false infringement notices or counter-notices may themselves violate this Policy or applicable law.
13. TEXTORITY AI AND AUTOMATION
13.1 No prohibited-use bypass. You may not use Textority AI, prompts, uploaded knowledge, automations, agents, generated content, or other automated features to create, facilitate, conceal, scale, or materially assist conduct prohibited by this Policy.
13.2 Deceptive identity and synthetic content. You may not use AI or automation to impersonate another person deceptively, create fraudulent credentials or evidence, generate prohibited intimate imagery, facilitate scams, or create synthetic material that violates another person's rights.
13.3 Security misuse. You may not use AI features to automate credential theft, malware deployment, unauthorized access, evasion of safeguards, abusive scraping, or attacks on Textority or third-party systems.
13.4 Human responsibility. A Creator or User that configures, publishes, sends, or relies on AI-assisted output remains responsible for ensuring that the use complies with this Policy and applicable law. Textority AI may produce inaccurate or unsuitable output and must not be treated as a substitute for legally required human judgment or professional responsibility.
13.5 Future AI terms. Textority may publish Textority AI Additional Terms, transparency notices, or feature-specific rules that supplement this Policy for AI use.
14. PLATFORM INTEGRITY, IDENTIFIERS, AND ENFORCEMENT EVASION
14.1 Account integrity. You may not create fake accounts, use false verification information, share credentials to defeat permissions, or obtain accounts primarily to facilitate abuse, fraud, ban evasion, or prohibited activity.
14.2 Usernames and Channels. You may not use a username, handle, Channel, personalized URL, listing, or profile to impersonate, infringe, deceive, extort, squat primarily for resale, or evade a Textority restriction.
14.3 Enforcement evasion. If Textority suspends, restricts, removes, or terminates an account, Channel, feature, transaction, or content for a material policy violation, you may not knowingly use another account or person to continue the same prohibited conduct or defeat the enforcement action.
14.4 Manipulation. You may not fabricate engagement, reviews, followers, transactions, referrals, support cases, verification signals, or other platform metrics or signals in a deceptive manner.
14.5 No retaliation. You may not retaliate against a person for making a good-faith report, exercising a privacy or consumer right, reporting suspected unlawful conduct, or cooperating with a legitimate investigation.
15. PROHIBITED PRODUCTS, SERVICES, AND COMMERCIAL ACTIVITY
15.1 Separate commerce policy. The Textority Prohibited Products and Services Policy governs whether a Creator Offering, commercial category, service, fundraising activity, transaction, or other commerce-related activity is Prohibited, Restricted, or Conditionally Permitted.
15.2 No circumvention by relabeling. You may not disguise a prohibited or restricted commercial activity as coaching, consulting, education, digital content, a membership, donation, community, booking, or another category to avoid Textority or payment-provider restrictions.
15.3 External links and delivery. You may not use Textority merely as a discovery, payment, messaging, or routing layer for a transaction that the Prohibited Products and Services Policy forbids Textority to facilitate.
15.4 Provider restrictions. A payment, communications, hosting, infrastructure, or other provider may impose restrictions that Textority must enforce even when an activity is otherwise lawful.
16. MINORS, AGE CONTROLS, AND GUARDIAN REQUIREMENTS
16.1 Adult-only roles. You may not permit a person who is not legally eligible under the Terms of Service to own or control a Channel, sell Creator Offerings, receive payouts, or hold an adult-only administrative role.
16.2 Children under 13. You may not knowingly direct an interactive Channel or Creator Offering to children under 13, encourage a child under 13 to create an account, or knowingly continue an account-based interactive relationship after learning that the User is under 13, except through a Textority process expressly designed and legally approved for that population.
16.3 Teen Users. Where Textority permits Teen Users, you must comply with applicable guardian, age, category, communication, purchase, content, AI, and safety restrictions.
16.4 No exploitation of guardian controls. You may not falsify guardianship, obtain sham consent, pressure a minor to conceal activity from a guardian, or use another person's identity to satisfy an age or guardian requirement.
17. SAFETY, SELF-HARM, AND DANGEROUS CONDUCT
17.1 Material facilitation of harm. You may not use the Services to encourage, coordinate, instruct, or materially facilitate suicide, self-harm, dangerous starvation or purging, violent challenges, or imminent physical harm where the conduct is prohibited by the Prohibited Products and Services Policy, Community and Content Rules, or applicable law.
17.2 Emergency misrepresentation. You may not represent Textority, Textority AI, or a Creator Channel as an emergency-response system, crisis-monitoring service, or guaranteed safety service unless Textority has expressly enabled and legally approved that functionality.
17.3 Prevention and support content. Good-faith prevention resources, recovery discussion, public-health information, news, education, and non-clinical support are not prohibited solely because they discuss self-harm or other dangerous subjects. Separate category or professional-service restrictions may still apply.
18. OFF-PLATFORM CONDUCT CONNECTED TO TEXTORITY
18.1 Limited connection. Textority does not claim authority over a User's unrelated lawful off-platform activity merely because the person uses Textority.
18.2 Connected conduct. Textority may consider off-platform conduct when it is materially connected to use of the Services, including fraud involving a Textority transaction, threats against a Textority User arising from a Channel interaction, evasion of Textority enforcement, unlawful delivery of a Textority Creator Offering, misuse of Textority data, or conduct that creates a concrete safety or legal risk to the Services or Users.
18.3 Proportionate response. Any enforcement based materially on off-platform conduct should be reasonably related to the identified Textority risk and applied subject to the Terms of Service and applicable law.
19. REPORTING, INVESTIGATION, AND COOPERATION
19.1 Reporting routes. A User or other affected person may report suspected prohibited, illegal, unsafe, infringing, fraudulent, or abusive conduct through textority.com/legal/report or another reporting or support route Textority makes available.
19.2 Specialized reports. Copyright notices, non-consensual intimate imagery requests, child-safety matters, privacy complaints, and other legally specialized reports may be handled through the process identified in the Legal Center or applicable Textority policy.
19.3 Information requests. Textority may request information reasonably necessary to evaluate a report, authenticate a reporter where appropriate, understand the context, preserve evidence, or comply with law. Textority will not require a reporter to possess, download, or redistribute illegal material merely to substantiate a report.
19.4 Cooperation. Users must not obstruct a lawful Textority safety, fraud, security, infringement, or compliance review relating to their account or Channel and must not destroy, falsify, or manipulate evidence after receiving a lawful preservation or cooperation request.
19.5 Confidentiality of enforcement information. Textority may limit disclosure of investigative methods, reports, evidence, reporter identities, security information, or legal-request details where disclosure would violate law, compromise safety or security, reveal another person's information, or undermine enforcement.
20. ENFORCEMENT
20.1 Available actions. Subject to the Terms of Service and applicable law, Textority may warn a User; remove, restrict, label, or disable content; block links or communications; limit features; require verification; block or reverse unsupported transactions where permitted; restrict payouts where permitted; suspend or terminate an account or Channel; preserve evidence; or take another proportionate action reasonably necessary to address a violation.
20.2 Factors. Textority may consider severity, immediacy of harm, intent, context, repetition, prior enforcement, evasion, impact on Users, legal requirements, provider requirements, payment risk, and whether a less restrictive measure would reasonably address the risk.
20.3 Urgent action. Textority may act without advance notice where reasonably necessary to address imminent harm, child safety, fraud, security compromise, sanctions, legal requirements, evidence preservation, provider mandates, or other urgent risk.
20.4 Existing obligations. Enforcement does not automatically eliminate obligations relating to completed purchases, purchased access, refunds, chargebacks, payouts, taxes, legal holds, or mandatory consumer rights.
20.5 Repeat or severe violations. Repeated violations, severe abuse, child exploitation, material fraud, security attacks, enforcement evasion, or other high-risk conduct may result in account or Channel termination and restriction of future use as permitted by law.
20.6 No general monitoring promise. Textority does not represent that it continuously reviews all User Content or private communications. Textority may use reports, human review, automated systems, metadata, provider signals, or other lawful methods to identify and address violations.
21. APPEALS AND GOOD-FAITH REPORTING
21.1 Appeals. Where Textority makes an appeal or review process available for a particular enforcement action, the User may submit an appeal through the route identified in the enforcement notice or Legal Center. An appeal does not automatically restore content, access, transactions, payments, payouts, or an account.
21.2 Limits. Textority may limit repetitive, abusive, fraudulent, procedurally ineligible, or previously resolved appeals, and may decline restoration where law, sanctions, provider requirements, child safety, security, or urgent risk prevents it.
21.3 No punishment for good-faith reports. A User does not violate this Policy merely because a good-faith report is not substantiated. Knowingly fabricated reports or deliberate abuse of reporting mechanisms may violate Section 7.5.
21.4 Mandatory rights. An internal appeal process does not replace or limit any non-waivable legal right to report conduct to law enforcement, a regulator, a court, a payment provider, or another competent authority.
22. CHANGES AND ORDER OF PRECEDENCE
22.1 Prospective changes. Textority may update this Policy prospectively in accordance with Section 30 of the Terms of Service.
22.2 Material changes. Textority will provide reasonable notice of a material change where applicable law or the nature of the change requires advance notice and will request affirmative reacceptance where required.
22.3 Order of precedence. The order-of-precedence rules in Section 30.5 of the Terms of Service apply. For acceptable-use matters, this Policy supplements Section 16 of the Terms of Service. The Prohibited Products and Services Policy controls its specific commerce-category classifications, and mandatory law controls where it cannot be varied by agreement.
22.4 No retroactive punishment. A later policy change does not by itself convert previously permitted conduct into a past violation. Textority may, however, require future conduct or continued use of the Services to comply with the updated Policy, subject to applicable law and required notice.
23. CONTACT
Questions about this Policy or reports of suspected violations may be submitted to:
Textority Inc. 10101 SW 27th Ter Miami, FL 33165 United States General and legal: hello@textority.com Legal Center: textority.com/legal Report a problem: textority.com/legal/report
This Community and Content Rules policy applies to textority.com, text.me, text.to, lets.talk, the Textority web platform, and related websites and online services made available by Textority Inc. (collectively, the "Services").
These Rules supplement the Textority Terms of Service and Acceptable Use Policy and apply to Users, Creators, Channels, Creator Team Members, End Users, visitors, and Community Content. Capitalized terms not defined here have the meanings given in the Terms of Service.
1. PURPOSE, SCOPE, AND RELATIONSHIP TO OTHER TERMS
1.1 Purpose. These Community and Content Rules establish standards for content and behavior in Textority spaces where Users publish, share, display, distribute, or communicate material to other people. They are intended to support lawful expression, user safety, privacy, platform integrity, and reasonable moderation without turning Textority into a general arbiter of lawful opinion or public controversy.
1.2 Additional Term. These Rules are an Additional Term under the Textority Terms of Service and supplement the Terms of Service, including Sections 16, 17, 20, and 21. The Terms of Service continue to apply in full.
1.3 Related policies. The Acceptable Use Policy governs prohibited uses of Textority infrastructure, accounts, communications, automation, data, and systems. The Prohibited Products and Services Policy governs products, services, transactions, fundraising, professional categories, and other commercial activity. These Rules govern community-facing content, user-to-user conduct, and moderation standards within their specific subject matter.
1.4 Covered content. For purposes of these Rules, "Community Content" means User Content intentionally shared with or made available to other Users or the public through profiles, Channels, communities, group spaces, posts, comments, listings, media, files, shared conversations, or similar Textority features.
1.5 Mandatory law. Nothing in these Rules authorizes content or conduct prohibited by applicable law. Textority may restrict content or conduct under these Rules even when the material is not independently unlawful.
1.6 Examples are not exhaustive. Examples identify common applications of these Rules and do not limit Textority's ability to address materially similar content or conduct that creates substantially the same safety, abuse, fraud, privacy, legal, or platform-integrity risk.
1.7 No enablement by mention. Mentioning a feature, content type, moderation action, age control, report type, or community function does not mean Textority currently supports or enables it.
2. COMMUNITY PRINCIPLES AND CONTEXT
2.1 Safety and expression. Textority supports lawful communication, creativity, education, business activity, criticism, commentary, and discussion. Users must exercise those freedoms without exploiting, threatening, defrauding, unlawfully targeting, or materially endangering other people.
2.2 Context matters. Textority may consider the purpose, audience, presentation, surrounding text, age of affected Users, newsworthiness, educational value, artistic context, likelihood of harm, and other relevant circumstances when applying these Rules.
2.3 Intent is not always controlling. Harmful content may violate these Rules even when the User states that no harm was intended, particularly where the content involves minors, credible threats, intimate material, doxxing, fraud, impersonation, or severe privacy or safety risk.
2.4 Legitimate discussion. Lawful educational, documentary, journalistic, historical, scientific, prevention, recovery, artistic, or public-policy discussion is not prohibited solely because it addresses a sensitive, controversial, regulated, or harmful subject. Context does not protect content that itself materially facilitates exploitation, violence, fraud, abuse, or another prohibited activity.
2.5 No retaliation. Users may not retaliate against a person for making a good-faith safety, privacy, consumer, fraud, intellectual-property, or legal report, or for participating in a legitimate review or investigation.
3. WHERE THESE RULES APPLY
3.1 Public and shared spaces. These Rules apply to Community Content, including content displayed on public or shared Channel surfaces, community spaces, group areas, profiles, listings, media, files, comments, and similar features.
3.2 Private communications. These Rules do not represent that Textority continuously monitors private communications. Safety, legal, fraud, security, and abuse rules may apply to private communications when they are reported, become relevant to a valid investigation, are identified through a lawful safety or security process, or otherwise come to Textority's attention in a manner permitted by law.
3.3 External material connected to Textority. A link, embedded item, redirect, external file, QR code, or off-platform destination may be treated as part of the relevant Textority content when it is used to distribute, promote, conceal, or facilitate material that these Rules or another Textority policy prohibit.
3.4 Creator rules. A Creator may adopt additional reasonable community rules for a Channel or community. Creator rules may be more restrictive than these Rules but may not authorize conduct that Textority prohibits, waive mandatory user rights, or contradict higher-priority Textority terms.
4. CHILD SAFETY AND MINORS
4.1 Zero tolerance. Child sexual abuse material, sexual exploitation of minors, grooming, sexual solicitation of a minor, sextortion involving a minor, child trafficking, and other conduct that sexually exploits or endangers a minor are prohibited in every case.
4.2 Sexualization of minors. Users may not create, share, request, link to, simulate, or promote sexualized images, videos, audio, text, roleplay, synthetic media, or other sexual content involving a real or represented minor where prohibited by law or these Rules.
4.3 Grooming and predatory conduct. Users may not build trust with a minor for the purpose of sexual exploitation, request sexual material from a minor, encourage secrecy from a parent or guardian for exploitative purposes, arrange unlawful sexual contact, or use gifts, money, threats, attention, or status to facilitate sexual conduct with a minor.
4.4 Age-control evasion. Users may not instruct or assist a minor to falsify age, evade guardian requirements, use another person's account, or bypass Textority age or safety controls.
4.5 Non-sexual youth content. Lawful family, educational, artistic, sports, school, news, or other non-sexual content involving minors is not prohibited solely because a minor appears in it. Users must still respect privacy, consent, safety, intellectual-property, and applicable child-protection requirements.
4.6 Reporting. If you encounter suspected child sexual exploitation material, use an appropriate reporting route. Do not download, copy, redistribute, retain, or independently investigate illegal material beyond what is lawful and reasonably necessary to report it.
4.7 Textority legal duties. Where applicable law imposes reporting, preservation, or cooperation duties on Textority after Textority obtains the legally relevant knowledge, Textority will perform those duties.
5. ADULT SEXUAL CONTENT, NUDITY, AND SEXUAL SERVICES
5.1 Launch rule for shared content. At launch, pornography, explicit sexual acts, explicit sexualized nudity, sexual fetish content primarily designed for sexual gratification, and explicit sexual roleplay are not permitted in public profiles, Channels, communities, listings, comments, group spaces, or other Community Content surfaces.
5.2 Commerce restrictions. Adult sexual products, services, paid sexual chat, explicit paid media, sexual performances, escort activity, and related commerce are separately governed by the Prohibited Products and Services Policy, which may impose broader restrictions.
5.3 Non-explicit legitimate contexts. Lawful non-explicit sexual-health education, relationship education, medical information, breastfeeding, pregnancy, artistic works, journalism, documentary material, survivor-support content, and academic discussion are not prohibited solely because they concern sexuality, anatomy, or sexual health, provided the content does not sexualize minors or materially facilitate prohibited conduct.
5.4 Teen Users. Sexually explicit content may not be made available to Teen Users through the Services. Textority may apply additional age, visibility, or feature restrictions where reasonably necessary for safety or legal compliance.
5.5 Lawful private adult communications. Section 5.1 governs shared or community-facing content and does not by itself prohibit ordinary lawful private communications between consenting adults that are not posted or distributed as Community Content. The Acceptable Use Policy, Prohibited Products and Services Policy, Terms of Service, and applicable law continue to apply.
6. NON-CONSENSUAL INTIMATE CONTENT AND SEXUAL ABUSE
6.1 Non-consensual intimate imagery. Users may not create, upload, distribute, threaten to distribute, request, sell, link to, or facilitate intimate images or recordings of an identifiable person without the person's legally sufficient consent where prohibited by law or these Rules.
6.2 Digital forgeries. Prohibited material includes sexual deepfakes, synthetic intimate imagery, face-swaps, nudification, or other digitally created or altered intimate content depicting an identifiable person without lawful consent.
6.3 Sextortion and coercion. Users may not use actual, threatened, fabricated, or altered intimate content to obtain money, sexual material, services, access, silence, control, or another benefit through coercion or extortion.
6.4 Sexual violence. Content that sexualizes, glorifies, promotes, or materially facilitates rape, sexual assault, trafficking, coercive sexual activity, or other non-consensual sexual conduct is prohibited. Good-faith survivor accounts, journalism, education, prevention, and non-sexualized fictional or documentary treatment may be permitted when otherwise lawful and compliant with these Rules.
6.5 Removal requests. A person depicted in potentially covered intimate content may use the specialized removal process identified in the Textority Legal Center or another reporting route Textority makes available. Textority will handle legally covered requests in accordance with applicable law.
7. HARASSMENT, BULLYING, STALKING, THREATS, AND COERCION
7.1 Credible threats. Users may not make credible threats of unlawful violence, coordinate targeted violence, solicit violence-for-hire, or encourage imminent physical harm.
7.2 Targeted harassment. Users may not repeatedly target a person with severe abuse, intimidation, degrading conduct, unwanted contact, or coordinated harassment in a manner that creates a material safety risk or violates applicable law.
7.3 Stalking. Users may not use Textority to track, monitor, contact, or coordinate conduct against another person in a manner that constitutes unlawful stalking or creates a serious safety risk.
7.4 Coercion and extortion. Users may not use threats, private information, intimate material, account access, professional leverage, financial leverage, or other coercive means to unlawfully obtain money, property, services, sexual material, access, silence, or compliance.
7.5 Good-faith criticism. Lawful criticism, disagreement, consumer complaints, negative reviews, satire, parody, commentary, reporting, and criticism of public figures or institutions are not prohibited solely because they are harsh, negative, embarrassing, or unwelcome. Threats, targeted abuse, doxxing, unlawful discrimination, and other prohibited conduct remain subject to these Rules.
8. HATEFUL AND DEHUMANIZING CONDUCT
8.1 Protected Characteristics. For purposes of these Rules, Protected Characteristics include race, color, ethnicity, national origin, caste, religion or belief, sex, sexual orientation, gender identity or expression, disability, serious medical condition, age, immigration status, and other comparable characteristics protected by applicable law or expressly identified in Textority safety rules.
8.2 Hateful attacks. Users may not call for violence against, dehumanize, advocate severe unlawful discrimination against, or direct serious degrading attacks at a person or group because of a Protected Characteristic.
8.3 Slurs and stereotypes. Targeted use of severe slurs, dehumanizing stereotypes, or content that portrays a protected group as inherently subhuman or deserving of violence may violate these Rules. Context, quotation, reclamation, counterspeech, news reporting, and educational use may affect enforcement.
8.4 Ideas and institutions. These Rules do not prohibit criticism or discussion of religions, ideologies, political movements, governments, institutions, laws, public policies, historical events, or beliefs merely because the discussion is offensive or controversial. Attacks on people based on Protected Characteristics remain prohibited.
9. PRIVACY, DOXXING, AND PERSONAL INFORMATION
9.1 Non-public personal information. Users may not publish, solicit, trade, or weaponize another person's non-public personal information for harassment, intimidation, identity theft, fraud, stalking, extortion, or physical harm.
9.2 High-risk information. Textority may remove or restrict content that exposes credentials, authentication codes, financial-account information, government identification data, precise private residential information, private medical information, or similar data where publication creates a material privacy, security, or safety risk and is not justified by lawful public-interest context.
9.3 Private communications and media. Users may not publish another person's private messages, recordings, images, or files in violation of applicable law, confidentiality duties, privacy rights, or these Rules.
9.4 Public-interest context. Lawful journalism, legal reporting, public records, whistleblowing, consumer warnings, and discussion of information already lawfully public are not prohibited merely because the information is unfavorable. Textority may still restrict unnecessary exposure of sensitive details when reasonably necessary to reduce a concrete safety or privacy risk.
10. IMPERSONATION, DECEPTIVE IDENTITY, AND SYNTHETIC MEDIA
10.1 Impersonation. Users may not impersonate or misleadingly suggest affiliation with another person, Creator, brand, professional, institution, government body, emergency service, payment provider, or Textority in a manner likely to deceive or cause harm.
10.2 Parody and fan content. Clearly presented parody, satire, commentary, tribute, or fan content is not prohibited solely because it references or depicts another person or organization, provided it does not materially mislead Users about identity, sponsorship, authority, or affiliation.
10.3 Synthetic media. AI-generated, altered, cloned, or synthetic media is subject to the same rules as other content. Users may not use synthetic media to commit fraud, fabricate professional credentials, create prohibited intimate imagery, impersonate another person deceptively, or materially misrepresent a person's words or actions in a manner tied to a concrete legal, financial, safety, or privacy harm.
10.4 Disclosure. Textority may require a disclosure that content is synthetic, AI-generated, sponsored, affiliated, or otherwise materially altered where applicable law, a Textority feature, or the circumstances require disclosure to prevent deception. These Rules do not impose a universal labeling requirement on every use of AI assistance.
11. FRAUD, SCAMS, DECEPTIVE CLAIMS, AND MANIPULATIVE CONTENT
11.1 Fraudulent content. Users may not publish or distribute content designed to facilitate phishing, identity theft, advance-fee schemes, romance scams, fraudulent fundraising, fake investment schemes, account takeovers, payment fraud, or other schemes intended to obtain money, credentials, property, data, or services through deception.
11.2 False credentials and authority. Users may not fabricate or materially misrepresent professional licenses, identity documents, business status, affiliations, endorsements, regulatory approvals, verification status, academic credentials, or authority to act for another person or entity.
11.3 Reviews and social proof. Users may not create, buy, sell, coordinate, or knowingly disseminate fake or materially deceptive reviews, testimonials, endorsements, followers, engagement, or other social proof in violation of applicable law, the Creator Terms, or these Rules.
11.4 Commercial claims. Creator listings and promotional content must comply with the Creator Terms, including requirements concerning truthful, non-misleading, and substantiated claims where substantiation is legally required.
11.5 No general truth-policing commitment. Textority does not undertake to resolve every factual dispute, prediction, opinion, scientific disagreement, political claim, religious claim, or public controversy. Textority may act when false, fabricated, or manipulated content is materially connected to fraud, impersonation, fake credentials, prohibited intimate imagery, unlawful conduct, or a concrete safety or consumer harm covered by these Rules or another Textority policy.
12. VIOLENCE, GRAPHIC CONTENT, AND ANIMAL ABUSE
12.1 Promotion of violence. Content that credibly encourages, coordinates, celebrates for the purpose of encouraging, or materially facilitates unlawful targeted violence may be removed or restricted.
12.2 Graphic real-world harm. Users may not post graphic depictions of real death, severe injury, torture, dismemberment, or comparable gore primarily to shock, harass, terrorize, celebrate suffering, or target a victim or the victim's family.
12.3 Animal cruelty. Content that depicts, promotes, coordinates, or celebrates intentional unlawful cruelty to animals may be removed or restricted. Legitimate veterinary, agricultural, scientific, educational, documentary, news, or animal-welfare content may be permitted when otherwise lawful.
12.4 Documentary and news context. Lawful news reporting, historical documentation, human-rights evidence, public-interest reporting, education, and other legitimate contextual uses of disturbing material are not automatically prohibited. Textority may restrict visibility or require additional context when reasonably necessary for safety or age appropriateness.
13. SELF-HARM, EATING-DISORDER ABUSE, AND DANGEROUS CHALLENGES
13.1 Encouragement and instructions. Users may not encourage suicide, self-harm, dangerous starvation, purging, or other serious self-injury, or provide actionable instructions intended to help another person carry out such harm.
13.2 Coercion. Threats of self-harm used to manipulate, extort, control, or coerce another person may violate these Rules and the Acceptable Use Policy.
13.3 Dangerous challenges. Users may not organize or promote challenges, dares, games, or stunts that create a substantial and foreseeable risk of serious physical injury, especially when directed to minors.
13.4 Recovery and prevention. Good-faith recovery discussion, survivor experiences, prevention resources, public-health information, non-clinical support, journalism, research, and education are not prohibited solely because they discuss self-harm, eating disorders, addiction, or other dangerous conduct.
13.5 Emergency limitations. Textority and Textority AI are not emergency or crisis-response services. A person in immediate danger should contact appropriate emergency services or qualified local resources.
14. INTELLECTUAL PROPERTY AND UNAUTHORIZED CONTENT
14.1 Required rights. Users may not post, distribute, sell, or otherwise use content through the Services unless they have the rights, permissions, licenses, or legal basis necessary for that use.
14.2 Infringing and counterfeit material. Copyright infringement, trademark infringement, counterfeit content, unauthorized commercial use of another person's likeness, and theft or disclosure of trade secrets may violate these Rules and other Textority terms.
14.3 Lawful uses preserved. Fair use, criticism, commentary, parody, quotation, nominative use, public-domain use, licensed use, interoperability, and other uses protected or permitted by applicable law are not prohibited merely because a rights holder objects.
14.4 Specialized complaints. Textority may require copyright, trademark, counterfeit, or similar rights complaints to use the specialized process identified in the Legal Center or applicable Textority policy.
15. SPAM, DISRUPTION, AND COMMUNITY MANIPULATION
15.1 Disruptive posting. Users may not flood, spam, repeatedly repost, mass-mention, or otherwise disrupt a Channel or community in a manner that materially interferes with ordinary use or violates applicable messaging rules.
15.2 Coordinated manipulation. Users may not coordinate fake engagement, deceptive brigading, fraudulent voting, fabricated community activity, or similar manipulation intended to create a false appearance of popularity, consensus, demand, or endorsement.
15.3 Malicious links and files. Users may not post links, files, attachments, or QR codes designed to distribute malware, steal credentials, deceive Users about their destination, or facilitate another prohibited activity.
15.4 Creator moderation. A Creator may remove repetitive, off-topic, disruptive, abusive, or otherwise rule-violating content from the Creator's own community under reasonable community rules, subject to applicable law and higher-priority Textority terms.
16. AI-GENERATED, AUTOMATED, AND ASSISTED CONTENT
16.1 Same rules apply. Content created, transformed, summarized, translated, recommended, scheduled, or distributed with artificial intelligence or automation is subject to the same Community and Content Rules as human-created content.
16.2 User responsibility. A User that configures or publishes AI-assisted content remains responsible for the content and for reviewing outputs as appropriate before relying on, sending, or publishing them.
16.3 Prohibited uses. AI or automation may not be used to scale harassment, generate prohibited intimate content, sexualize minors, create fraudulent credentials, impersonate others deceptively, produce unlawful malware, evade moderation, or automate another violation of these Rules.
16.4 AI limitations. AI output can be inaccurate, incomplete, biased, inappropriate, or misleading. Textority does not represent that AI-generated content is verified or suitable for professional, emergency, legal, medical, financial, or other regulated reliance.
17. CIVIC, POLITICAL, RELIGIOUS, AND PUBLIC-INTEREST EXPRESSION
17.1 Lawful political expression. Textority does not restrict lawful political expression solely because of political viewpoint, party affiliation, ideology, candidate support, opposition, or policy position.
17.2 General rules still apply. Political or civic content remains subject to generally applicable rules concerning threats, harassment, hateful conduct, fraud, impersonation, privacy, intellectual property, child safety, prohibited fundraising, and other unlawful or prohibited conduct.
17.3 Religion and belief. Users may discuss, practice, advocate, criticize, or reject religions and belief systems, subject to the rules against targeted hateful attacks and other prohibited conduct toward people.
17.4 Public figures and institutions. Robust criticism, commentary, satire, parody, and reporting concerning public figures, companies, governments, institutions, and public controversies are not prohibited merely because they are unfavorable, disputed, or offensive.
17.5 Political fundraising. Political fundraising, campaign contributions, and related commerce remain governed by the Prohibited Products and Services Policy. A commerce restriction does not by itself prohibit lawful political discussion or advocacy.
18. EDUCATIONAL, DOCUMENTARY, ARTISTIC, SCIENTIFIC, AND NEWSWORTHY CONTEXT
18.1 Contextual allowance. Material that would be inappropriate or prohibited when used to encourage harm may be permissible when presented for legitimate education, prevention, documentary, artistic, historical, scientific, legal, news, counterspeech, or human-rights purposes.
18.2 Context must be genuine. A label such as "educational," "satire," "art," or "news" does not excuse content whose actual purpose or effect is to exploit a minor, threaten a person, facilitate fraud, distribute prohibited intimate content, materially enable unlawful violence, or evade another Textority rule.
18.3 Minimum necessary exposure. Where sensitive material is used for a legitimate purpose, Users should avoid unnecessary exposure of graphic details, personal information, intimate imagery, or identifying information when the purpose can reasonably be achieved without it.
18.4 Textority discretion. Textority may consider whether a less harmful presentation, removal of unnecessary details, or other proportionate restriction can preserve legitimate expression while addressing the identified risk.
19. CREATORS, COMMUNITY OPERATORS, AND MODERATORS
19.1 Creator responsibility. A Creator that operates a Channel or community is responsible for the Creator's own content, Creator Content, Creator Team Members, and community rules to the extent provided by the Creator Terms.
19.2 Additional community rules. Creators may establish additional standards for participation, topics, civility, posting frequency, access, or membership. Those standards must be consistent with Textority terms and applicable law.
19.3 Moderator conduct. Creator Team Members and moderators may not use moderation permissions to harass Users, access information outside their authorized role, retaliate against good-faith reports, manipulate commerce disputes, or facilitate prohibited conduct.
19.4 Textority authority. A Creator's decision to allow content does not prevent Textority from enforcing its own Rules. A Creator's decision to remove content does not necessarily mean Textority determined that the content violated these Rules.
19.5 No supervision promise. Textority does not represent that it supervises every Creator, moderator, Channel, community, or moderation decision.
20. REGULATED, HIGH-RISK, AND COMMERCIAL SUBJECTS
20.1 Commerce classifications. Whether a product, service, fundraiser, regulated service, adult service, financial activity, health-related offering, weapon-related activity, drug-related activity, gambling activity, or other commercial category may be promoted or sold is governed by the Prohibited Products and Services Policy.
20.2 Discussion is different from facilitation. Lawful discussion, criticism, news, policy debate, harm-prevention information, and general education about regulated or prohibited subjects are not automatically prohibited. Users may not use educational framing to facilitate an illegal or prohibited transaction or service.
20.3 Professional content. Professional, medical, mental-health, legal, financial, tax, and other regulated content remains subject to the Terms of Service, Creator Terms, Prohibited Products and Services Policy, applicable professional obligations, and any feature-specific restrictions.
20.4 No emergency or regulated-service implication. Users may not falsely represent Textority or Textority AI as a licensed professional, emergency response service, crisis-monitoring system, government authority, or regulated institution.
21. REPORTING AND SPECIALIZED PROCESSES
21.1 General reports. A User or other affected person may report suspected prohibited, illegal, unsafe, infringing, fraudulent, or abusive Community Content through textority.com/legal/report or another reporting or support route Textority makes available.
21.2 Child-safety reports. Reports involving suspected child sexual exploitation should identify the relevant account, Channel, or location without unnecessarily downloading, copying, or redistributing illegal material.
21.3 Intimate-content removal. A person seeking removal of non-consensual intimate imagery may use the specialized process identified in the Legal Center or another available reporting route. Textority will handle legally covered removal requests within the time required by applicable law.
21.4 Intellectual-property reports. Copyright, trademark, counterfeit, and similar rights complaints may require information or statutory statements specific to the applicable process.
21.5 Emergencies. Textority is not an emergency service. A person facing immediate danger should contact appropriate emergency services or law enforcement. A report to Textority does not guarantee immediate intervention.
21.6 Report information. Textority may request information reasonably necessary to locate the material, understand the context, authenticate a request where appropriate, prevent fraud, preserve evidence, or comply with law.
22. MODERATION, REVIEW, AND ENFORCEMENT
22.1 Available actions. Subject to the Terms of Service and applicable law, Textority may remove or restrict content, disable links, limit visibility, restrict a feature, require verification, warn a User, restrict communications, suspend or terminate an account or Channel, preserve evidence, or take another proportionate action reasonably necessary to address a violation.
22.2 Review factors. Textority may consider severity, context, audience, whether minors are involved, intent, actual or foreseeable harm, repetition, prior enforcement, evasion, newsworthiness, legitimate educational or documentary purpose, legal requirements, provider requirements, and whether a narrower measure can reasonably address the risk.
22.3 Urgent action. Textority may act without advance notice when reasonably necessary because of child safety, imminent harm, credible threats, non-consensual intimate imagery, severe fraud, account compromise, security risk, sanctions, legal process, evidence-preservation duties, or another urgent legal or safety risk.
22.4 No entitlement to distribution. A User's ownership of User Content does not create a right to have Textority host, recommend, distribute, index, monetize, or continue displaying content that violates these Rules or another applicable term.
22.5 Existing transactions and rights. Content moderation or account enforcement does not automatically eliminate rights or obligations relating to completed transactions, purchased access, refunds, chargebacks, payouts, legal holds, or non-waivable consumer rights.
22.6 Repeat or severe violations. Repeated violations, severe abuse, child exploitation, material fraud, coordinated harassment, security attacks, enforcement evasion, or other high-risk conduct may result in account or Channel termination and restrictions on future use as permitted by law.
23. APPEALS, RESTORATION, AND GOOD-FAITH REPORTING
23.1 Appeals. Where Textority makes an appeal or review process available for a particular moderation action, the affected User may submit an appeal through the route identified in the notice or Legal Center.
23.2 No automatic restoration. An appeal does not automatically restore content, access, community privileges, transactions, payments, payouts, or an account.
23.3 Limits. Textority may limit repetitive, abusive, fraudulent, procedurally ineligible, or previously resolved appeals and may decline restoration where law, child safety, security, sanctions, provider requirements, or urgent risk prevents it.
23.4 Good-faith reports. A person does not violate these Rules merely because a good-faith report is not substantiated. Knowingly fabricated reports, forged evidence, or deliberate abuse of reporting systems may violate the Acceptable Use Policy.
23.5 Mandatory rights. Textority's internal review process does not replace or limit a non-waivable right to report conduct to law enforcement, a regulator, a court, a payment provider, or another competent authority.
24. MODERATION BOUNDARIES AND NO GENERAL MONITORING PROMISE
24.1 No continuous review promise. Textority does not represent that it continuously reviews every item of Community Content or every private communication, and these Rules do not create a contractual duty to monitor all User activity.
24.2 Review methods. Textority may use User reports, human review, automated systems, metadata, provider signals, account information, or other lawful methods to identify or evaluate potential violations.
24.3 Moderation is not certification. Content remaining available on Textority is not a Textority endorsement, verification, certification, or guarantee of accuracy, legality, safety, professional quality, or suitability.
24.4 Reporter and investigation privacy. Textority may limit disclosure of reporter identities, investigative methods, evidence, security information, moderation signals, or legal-request details when disclosure would violate law, compromise safety or security, reveal another person's information, or undermine enforcement.
24.5 Human and automated limitations. Moderation decisions can be imperfect. Where Textority offers review or appeal, those mechanisms may be used to provide additional context, subject to the limits in Section 23.
25. CHANGES, ORDER OF PRECEDENCE, AND CONTACT
25.1 Prospective changes. Textority may update these Rules prospectively in accordance with Section 30 of the Terms of Service.
25.2 Material changes. Textority will provide reasonable notice of a material change where applicable law or the nature of the change requires advance notice and will request affirmative reacceptance where required.
25.3 No retroactive punishment. A later change does not by itself convert previously permitted content into a past violation. Textority may require future content and continued use of the Services to comply with updated Rules, subject to applicable law and required notice.
25.4 Order of precedence. The order-of-precedence rules in Section 30.5 of the Terms of Service apply. For community and content matters, these Rules supplement the Terms of Service and Acceptable Use Policy. The Prohibited Products and Services Policy controls its specific commerce-category classifications, and mandatory law controls where it cannot be varied by agreement.
25.5 Contact. Questions about these Rules or reports of suspected violations may be submitted to Textority through the contact information below.
Textority Inc.
10101 SW 27th Ter
Miami, FL 33165
United States
General and legal: hello@textority.com
Legal Center: textority.com/legal
Report a problem: textority.com/legal/report
Copyright 2026 Textority Inc. All rights reserved.
Last Updated: September 30, 2026
This Age Eligibility Policy applies to textority.com, text.me, text.to, lets.talk, the Textority web platform, and related websites and online services made available by Textority Inc. (collectively, the "Services").
This Policy supplements the Textority Terms of Service and explains Textority's current age, guardian-authorization, adult-role, age-assurance, and minor-safety rules. Capitalized terms not defined here have the meanings given in the Terms of Service.
1. PURPOSE, SCOPE, AND RELATIONSHIP TO OTHER TERMS
1.1 Purpose. Textority serves adult Creators, professionals, businesses, and End Users, and may permit certain End Users who are at least 13 and under 18 to use eligible portions of the Services with parent or legal guardian authorization and supervision. This Policy explains who may use which roles and features and how Textority may respond when age or guardian status is uncertain.
1.2 Additional Term. This Policy is an Additional Term under the Terms of Service and governs its specific age-eligibility subject matter. The Terms of Service continue to apply in full.
1.3 Related policies. The Creator Terms, Privacy Policy, Colombia Privacy Notice and Authorization, Acceptable Use Policy, Community and Content Rules, Prohibited Products and Services Policy, Payment Terms, Subscription and Auto-Renewal Terms, and other applicable Textority terms may impose additional restrictions relating to minors, content, communications, purchases, privacy, safety, or specific features.
1.4 No universal legal classification. This Policy does not state that Textority is a child-directed service, a social media platform, or another specially regulated category in every jurisdiction. A jurisdiction-specific rule applies only when its legal definitions, thresholds, and other requirements are actually met.
1.5 Higher local requirements. The minimum age or guardian requirements for a particular User, feature, or jurisdiction may be higher or more restrictive than the baseline rules in this Policy when applicable law requires it. Textority may restrict access accordingly.
2. BASELINE AGE RULES
2.1 Minimum age for End Users. An End User must be at least 13 years old to create or hold a Textority account or use interactive Services intended for account holders, unless Textority expressly establishes a different legally compliant process for a particular Service or jurisdiction.
2.2 Children under 13. A child under 13 may not create an account or use interactive Services intended for account holders. A parent or guardian may not override this rule merely by giving permission unless Textority expressly launches and identifies a legally compliant service for users under 13.
2.3 Teen User. A Teen User is an End User who is at least 13 years old and under 18 years old. Teen Users may use only features, Channels, Creator Offerings, communications, purchases, and other Services that Textority permits for Teen Users and only under the guardian framework in this Policy and the Terms of Service.
2.4 Adults. A User who is at least 18 years old may still be subject to a higher age-of-majority or capacity rule under applicable law for a particular role, contract, transaction, or jurisdiction.
2.5 Publicly viewable material. This Policy does not represent that every publicly accessible Textority webpage is technologically inaccessible to children under 13. The account and interactive-use restrictions in this Policy remain in effect regardless of whether a public webpage can be viewed without an account.
3. ADULT-ONLY ROLES AND FUNCTIONS
3.1 Adult-only roles. You must be at least 18 years old, or the age of majority where you reside if higher, to own or control a Channel, sell a Creator Offering, receive payouts, or hold an administrative, payment, payout, export, moderation, or AI-configuration role for a Channel.
3.2 Entity accounts. An entity may use Textority only through individuals who satisfy the age, capacity, authority, and role requirements applicable to their assigned functions. An entity may not use an underage individual to perform an adult-only role.
3.3 No circumvention. A minor may not use an adult's identity, payment account, Creator account, team seat, or credentials to obtain an adult-only role. An adult may not nominally hold a role for the purpose of allowing a minor to exercise adult-only control in substance.
3.4 Verification. Textority may require reasonable evidence of age, identity, legal capacity, business authority, or role eligibility before or after enabling an adult-only function.
4. GUARDIAN AUTHORIZATION FOR TEEN USERS
4.1 Required authorization. A Teen User may use the Services only with the authorization and supervision of a parent or legal guardian, subject to applicable law and any more specific Textority requirements for the relevant feature or transaction.
4.2 Guardian review. The parent or legal guardian should review the Terms of Service, this Policy, the Privacy Policy, applicable safety rules, and any transaction or feature terms presented for the Teen User before authorizing use.
4.3 Guardian acceptance. Where Textority presents a guardian acceptance or authorization flow, the guardian must provide truthful information and complete the action required by the flow. Passive awareness, silence, or a Teen User's representation that a guardian approved may be insufficient where Textority requires direct guardian action.
4.4 Supervision. The guardian is expected to provide the supervision required by the Terms and this Policy. This does not create an absolute guarantee that the guardian can prevent every act by the Teen User or every interaction with third parties.
4.5 Guardian authority. A person may provide guardian authorization only if legally authorized to act for the Teen User. Textority may request evidence of guardianship or authority where reasonably necessary.
4.6 Withdrawal. A guardian may withdraw authorization through a method Textority makes available. Withdrawal may require Textority to restrict or close the Teen User account or disable affected features, subject to retention, transaction, safety, legal, and other obligations that survive account closure.
5. PURCHASES, SUBSCRIPTIONS, AND PAID ACCESS FOR TEEN USERS
5.1 Guardian authorization for purchases. A purchase, paid enrollment, or recurring subscription connected to a Teen User requires the parent or legal guardian authorization required by the Terms of Service, applicable Transaction Terms, and applicable law.
5.2 Payer. The checkout and Transaction Terms identify the payer and the person financially responsible for the charge. A Teen User may not independently assume an adult-only seller, payout, payment-administration, or merchant role.
5.3 Recurring charges. Guardian authorization for a recurring enrollment applies only to the charges, frequency, price, renewal mechanics, cancellation terms, and other material terms properly disclosed for the authorized enrollment. Material changes remain subject to the Subscription and Auto-Renewal Terms and applicable law.
5.4 Restricted purchases. Textority may prohibit or limit Teen Users from purchasing or accessing particular Creator Offerings, categories, subscriptions, services, or features based on safety, content, legal, payment-provider, professional, or product requirements.
5.5 No circumvention. A Teen User may not use false age information, another person's payment method without authorization, or another account to bypass a purchase or age restriction.
6. TEEN-ELIGIBLE CHANNELS, CONTENT, AND FEATURES
6.1 Textority controls eligibility. A Channel, Creator Offering, communication mode, AI feature, community, or other feature is available to Teen Users only if Textority permits Teen User access. A Creator cannot make a feature teen-eligible merely by labeling it as appropriate for minors.
6.2 Category restrictions. Textority may designate particular content, Creator Offerings, communications, professional categories, or features as adult-only or otherwise unavailable to Teen Users even if the material is lawful for adults.
6.3 Safety restrictions. Textority may apply additional restrictions to Teen Users concerning direct communications, public visibility, discovery, recommendations, purchases, AI features, file sharing, community participation, contact information, or other functionality where reasonably related to safety, privacy, legal compliance, or product design.
6.4 Creator responsibilities. A Creator whose Channel or Creator Offering is available to Teen Users must comply with the Terms of Service, Creator Terms, Community and Content Rules, Acceptable Use Policy, applicable privacy and communications requirements, and any age-specific restrictions Textority presents.
6.5 No targeting children under 13. A Creator must not knowingly direct an interactive Channel or Creator Offering to children under 13, encourage a child under 13 to create an account, instruct a person to falsify age, or knowingly continue an account-based interactive relationship after learning that the User is under 13.
7. PROHIBITED CONDUCT INVOLVING MINORS
7.1 Exploitation prohibited. Child sexual abuse material, grooming, sexual exploitation, sexual solicitation of minors, sextortion, trafficking, predatory conduct, and other exploitation of minors are prohibited under the Terms of Service, Acceptable Use Policy, Community and Content Rules, and applicable law.
7.2 Guardian-evasion conduct. A User may not pressure a minor to conceal activity from a parent or legal guardian, solicit secret communications for the purpose of evading lawful guardian safeguards, falsify guardian approval, or interfere with an age or safety review.
7.3 Manipulative practices. A User may not use coercive, deceptive, or materially exploitative tactics to pressure a Teen User into a purchase, disclosure of sensitive information, sexual interaction, off-platform contact, or another action that creates a material safety or legal risk.
7.4 Unnecessary sensitive information. A Creator or other User must not request unnecessary sensitive personal information from a Teen User, particularly where the information is unrelated to the permitted purpose of the interaction.
7.5 Reporting. Users should report suspected exploitation, grooming, age circumvention, or other serious safety concerns through the reporting route Textority makes available. Do not possess, download, redistribute, or investigate illegal material merely to make a report.
8. AGE INFORMATION AND AGE ASSURANCE
8.1 Age information. Textority may request age information, date of birth, an age band, confirmation that a User is above or below a threshold, or other information reasonably necessary to determine eligibility.
8.2 Additional assurance. Where reasonably necessary for a feature, jurisdiction, safety review, or legal requirement, Textority may use additional age-assurance or verification methods, including methods provided by qualified service providers. The method may vary based on the level of assurance reasonably needed and available technology.
8.3 Data minimization. Textority should seek to collect and retain no more information than reasonably necessary for the relevant age-assurance purpose, legal obligation, fraud prevention, audit requirement, or dispute. Age-assurance information is subject to the Privacy Policy and Data Retention and Deletion Policy.
8.4 No guarantee. An age-assurance result is evidence for the purpose for which the check was performed. It is not a guarantee of a person's identity, maturity, suitability, honesty, safety, or conduct.
8.5 Service providers. Textority may use service providers to assist with age or identity assurance where appropriate. Use of a provider does not authorize unrelated use of the information by Textority and remains subject to applicable privacy obligations and provider arrangements.
8.6 Neutrality and accuracy. When Textority uses an age-screening or age-assurance method, it may design the process to discourage false age entry and to provide reasonably accurate results without collecting unnecessary information, consistent with applicable law and product capabilities.
9. FALSE AGE INFORMATION AND AGE-CONTROL EVASION
9.1 Accurate information required. A User must provide truthful age, date-of-birth, guardian, and eligibility information when Textority requests it.
9.2 Evasion prohibited. A User may not alter, fabricate, borrow, or misuse identity information; create replacement accounts; use another person's credentials; manipulate a device or account; or use another method primarily to bypass an age restriction, age-assurance process, guardian requirement, or age-based enforcement action.
9.3 Guardian misconduct. A guardian or adult may not knowingly provide false authorization, falsely claim guardianship, or knowingly assist a minor in evading an age restriction.
9.4 Consequences. Textority may restrict features, suspend access, require additional verification, terminate an account, or take another proportionate action where Textority reasonably believes age or guardian information is false, incomplete, inconsistent, or being used to evade applicable rules, subject to applicable law.
10. WHEN TEXTORITY LEARNS A USER MAY BE UNDER 13
10.1 Immediate restriction. If Textority obtains actual knowledge or other legally sufficient information that an account is held by a child under 13 in violation of this Policy, Textority may restrict the account and interactive functionality while the matter is reviewed.
10.2 Account action. If Textority determines that the User is under 13 and no legally approved Textority process permits that use, Textority may terminate or disable the account and associated interactive access.
10.3 Personal information. Textority will handle personal information associated with a known child under 13 as required by applicable law, including applicable deletion, parental-notice, access, security, and retention obligations. Textority will not retain such information merely to preserve an ineligible account.
10.4 Limited preservation. Textority may retain information where legally required or reasonably necessary for child safety, fraud prevention, security, a legal hold, a valid government request, evidence of compliance, or another lawful purpose, subject to the Data Retention and Deletion Policy and applicable law.
10.5 No self-investigation of illegal content. A User, Creator, or guardian must not request, download, preserve, redistribute, or investigate illegal sexual material involving a minor in an attempt to determine age or substantiate a report.
11. UNITED STATES CHILDREN'S PRIVACY
11.1 COPPA baseline. Textority's current account eligibility rule does not permit children under 13 to create accounts or use interactive Services intended for account holders. The Services are not offered under this Policy as a child-directed account service for children under 13.
11.2 Covered circumstances. If the Children's Online Privacy Protection Act and its implementing rule apply to a particular Textority service or data flow, Textority will provide the notices, parental controls, verifiable parental consent, access, deletion, security, retention, and other protections required by then-current law.
11.3 Actual knowledge. Textority may obtain legally relevant knowledge of a User's age through information submitted by the User, a guardian, an age-assurance process, a report, or another source recognized by applicable law. This Policy does not require Textority to infer a specific age from unrelated characteristics where the law does not impose that duty.
11.4 Parental consent does not override eligibility. A COPPA parental-consent mechanism, where legally applicable, concerns processing of a child's information. It does not by itself create a right for a child under 13 to use an account or feature that Textority has not made eligible for that age group.
12. COLOMBIA AND PERSONAL DATA OF MINORS
12.1 Enhanced protection. Personal data relating to children and adolescents in Colombia is subject to enhanced protection under applicable Colombian law. Textority will process such data only where the processing is legally permitted and consistent with the best interests and fundamental rights of the minor.
12.2 Guardian authorization and the minor's participation. Where Colombian law requires authorization by the minor's legal representative, Textority will apply the applicable authorization framework and respect the minor's right to be heard, taking account of maturity, autonomy, and capacity to understand the matter as required by law.
12.3 Relationship to Textority rules. Compliance with Colombian data-protection requirements does not independently make an under-13 User eligible for a Textority account. The account eligibility rules in Sections 2 and 10 continue to apply unless Textority expressly establishes a legally compliant alternative service.
12.4 Colombia privacy documents. The Textority Privacy Policy and Colombia Privacy Notice and Authorization provide additional information about personal-data processing and applicable rights.
13. JURISDICTION-SPECIFIC AGE AND PARENTAL-CONSENT LAWS
13.1 Evolving requirements. Some jurisdictions impose age-assurance, parental-consent, parental-access, deletion, default-setting, or other requirements on online services that meet specific statutory definitions. These requirements may change and may be subject to litigation, regulatory interpretation, thresholds, exemptions, or feature-specific rules.
13.2 Applicability assessment. Textority will apply a jurisdiction-specific requirement when the requirement legally applies to Textority and the relevant Service, User, or feature. Publication of this Policy does not concede that Textority falls within every statutory definition used by every jurisdiction.
13.3 Higher minimum age. If applicable law prohibits a person of a particular age from holding an account or requires a higher minimum age that Textority cannot operationally support, Textority may block account creation, restrict access, or close the affected account as required by law.
13.4 Additional guardian process. If applicable law requires a form of guardian consent, notice, authentication, access, or supervision beyond Textority's baseline guardian framework, Textority may require the additional process before allowing continued access.
14. AGE-RESTRICTED CONTENT, PRODUCTS, AND SERVICES
14.1 Separate from account eligibility. Being eligible to hold a Textority account does not make a Teen User eligible for every Channel, Creator Offering, communication, community, or feature.
14.2 Adult-only access. Textority may restrict to adults any content, product, service, professional category, communication mode, or feature where adult-only access is required or reasonably appropriate because of law, safety, provider requirements, product design, or the nature of the offering.
14.3 Creator labeling is not controlling. A Creator's statement that material is suitable for minors does not override Textority's age restrictions, Community and Content Rules, Prohibited Products and Services Policy, or applicable law.
14.4 App or store ratings. An app-store, device, content, or third-party age rating does not by itself change Textority's account, guardian, Creator, purchase, or feature eligibility rules.
15. PRIVACY, RECORDS, AND GUARDIAN REQUESTS
15.1 Privacy notices. The Privacy Policy and applicable regional notices describe how Textority processes age, guardian, verification, account, and related personal information.
15.2 Records. Textority may maintain records reasonably necessary to evidence age or guardian authorization, acceptance of terms, eligibility decisions, safety actions, purchases, disputes, and legal compliance, subject to the Data Retention and Deletion Policy and applicable law.
15.3 Guardian requests. A verified parent or legal guardian may submit an age, safety, privacy, or account-related request concerning a minor where the guardian has legal authority to do so and applicable law permits or requires the request. Textority may require reasonable verification before disclosing or changing account information.
15.4 Privacy rights. Requests to access, correct, delete, or otherwise exercise privacy rights should follow the Privacy Center / Your Privacy Choices and applicable regional procedures.
15.5 Safety limitations. Textority may limit disclosure to a guardian where disclosure would violate applicable law, expose another person's information, compromise a safety investigation, or create a material risk to a minor or another person. Mandatory guardian rights remain preserved where applicable.
16. ACCOUNT RESTRICTION, REVIEW, AND APPEAL
16.1 Age-related restriction. Textority may temporarily restrict an account or feature while reviewing credible information that the User does not satisfy an applicable age, guardian, role, or jurisdictional requirement.
16.2 Reasonable evidence. Textority may request information reasonably necessary to resolve the eligibility question. Textority should avoid requesting information unrelated or disproportionate to the issue being reviewed.
16.3 Review route. Where Textority makes an age-eligibility review or appeal route available, the affected User or authorized guardian may provide information supporting eligibility. An appeal does not automatically restore access while the review is pending.
16.4 False documents. Submitting falsified identity, age, guardian, or authorization evidence may result in enforcement under the Terms of Service and Acceptable Use Policy.
16.5 Mandatory rights. Textority's internal review process does not limit a non-waivable right under applicable law.
17. CREATOR AND BUSINESS OBLIGATIONS
17.1 No under-13 targeting. Creators must comply with Section 4.5 of the Terms of Service and Section 20 of the Creator Terms concerning children under 13 and Teen Users.
17.2 Age-aware design. A Creator that knows its Channel or Creator Offering is available to Teen Users must not intentionally design the experience to defeat Textority age controls, guardian requirements, safety restrictions, or legally required protections.
17.3 Independent obligations. A Creator may have independent age, privacy, professional, advertising, consumer, or safety obligations based on the Creator's audience, jurisdiction, services, communications, and use of personal information. Textority does not assume those independent obligations merely because the Creator uses the Services.
17.4 Cooperation. A Creator must reasonably cooperate with Textority when Textority restricts a Channel, communication, Creator Offering, transaction, or feature to address a credible age, guardian, child-safety, or legal concern.
18. CHANGES AND ORDER OF PRECEDENCE
18.1 Prospective changes. Textority may update this Policy prospectively in accordance with Section 30 of the Terms of Service, including to respond to changes in law, age-assurance technology, safety requirements, provider rules, or product design.
18.2 Material changes. Textority will provide reasonable notice of a material change where applicable law or the nature of the change requires advance notice and will request affirmative reacceptance or renewed guardian authorization where required.
18.3 Order of precedence. Section 30.5 of the Terms of Service governs conflicts among applicable documents. Mandatory law controls where it cannot be varied by agreement.
18.4 No retroactive eligibility guarantee. A User who was previously eligible for a feature does not acquire a permanent right to continued eligibility if applicable law, safety requirements, or product rules later require a prospective restriction, subject to applicable notice and non-waivable rights.
19. CONTACT
Questions about age eligibility, guardian authorization, or an age-related account review may be submitted to Textority Inc., 10101 SW 27th Ter, Miami, FL 33165, United States.
General and legal: hello@textority.com Legal Center: textority.com/legal Report a safety concern: textority.com/legal/report
These Payment Terms apply to payment, billing, fee, refund, reversal, dispute, balance, and related commerce functionality made available through textority.com, text.me, text.to, lets.talk, the Textority web platform, and related online services operated by Textority Inc.
1. PURPOSE AND SCOPE
1.1 What these Payment Terms govern. These Payment Terms govern payment-related use of the Services, including purchases of Textority plans, paid Creator Offerings, payment authorization, supported Payment Methods, recurring charges, fees, transaction accounting, taxes, refunds, reversals, Payment Disputes, payment errors, Creator balances, and payment-related restrictions.
1.2 Who these Payment Terms apply to. These Payment Terms apply to a User who purchases a Textority plan, purchases a paid Creator Offering, provides or authorizes a Payment Method, enables Creator selling, incurs or receives a payment-related adjustment, administers payment functionality within authorized permissions, or otherwise participates in a transaction governed by these Payment Terms.
1.3 What these Payment Terms do not comprehensively govern. Detailed payout mechanics are governed by the Creator Payout Terms. Detailed refund eligibility and cancellation treatment are governed by the Refund and Cancellation Policy. Detailed subscription and automatic-renewal mechanics are governed by the Subscription and Auto-Renewal Terms. Detailed chargeback and Payment Dispute procedures are governed by the Chargeback and Payment Dispute Policy. Detailed Digital Content delivery and access rules are governed by the Digital Content Delivery and Access Policy. Category eligibility is governed by the Prohibited Products and Services Policy.
1.4 No unsupported payment role. These Payment Terms do not designate Textority as merchant of record, payment facilitator, money transmitter, contracting seller, agent, reseller, marketplace facilitator, settlement merchant, or another regulated or commercial role for every Creator Offering transaction. The applicable transaction structure, provider configuration, Transaction Terms, and law determine the roles that apply to a particular transaction.
1.5 No advice. These Payment Terms describe contractual payment rules. They are not legal, tax, accounting, banking, or financial advice.
2. RELATIONSHIP TO OTHER TEXTORITY TERMS
2.1 Additional Terms. These Payment Terms are Additional Terms under the Textority Terms of Service (the "Terms of Service"). The Terms of Service continue to apply.
2.2 Creator Terms. The Textority Creator Terms apply to Creators and to Creator Team Members to the extent stated in those terms.
2.3 Subject-matter boundaries. These Payment Terms control for their specific payment, billing, fee, transaction-accounting, and payment-adjustment subject matter. Another applicable Additional Term controls for its more specific subject matter.
2.4 Order of precedence. The order of precedence stated in the Terms of Service applies. Transaction Terms govern transaction-specific facts and terms to the extent they do not conflict with higher-priority terms or mandatory law.
2.5 Mandatory law. Nothing in these Payment Terms waives, restricts, or overrides a non-waivable right or obligation under applicable law.
2.6 Unpublished or inapplicable terms. A referenced Additional Term applies only when it has been made available and identified as applicable in accordance with the Terms of Service. A later-published term does not retroactively change a completed transaction unless applicable law or a binding term permits that change.
3. ACCEPTANCE AND ROLE-SPECIFIC APPLICATION
3.1 Acceptance. You accept these Payment Terms when you take an affirmative action that Textority presents as acceptance, including purchasing a Textority plan, completing a paid checkout, enabling Creator selling or payment functionality, completing payment onboarding, enrolling in a recurring charge, or clicking or tapping an acceptance control presented with these Payment Terms.
3.2 Passive browsing. Passive browsing alone does not authorize a payment, recurring charge, Creator selling obligation, or debit.
3.3 Exercising a right is not new acceptance. Requesting support, reporting an unauthorized charge, seeking a refund, cancelling a subscription, submitting a Payment Dispute, disputing a fee or balance adjustment, or exercising a consumer or payment right does not by itself constitute new acceptance of these Payment Terms and does not waive any right.
3.4 Entity accounts. If an individual accepts these Payment Terms for an entity, the entity is the contracting party for its commercial obligations and the individual represents that the individual has authority to bind it. Authorized acceptance alone does not make that individual personally liable for the entity's ordinary payment obligations.
3.5 Creator Team Members. A Creator Team Member may act only within assigned payment permissions. Assigned access does not by itself make the Creator Team Member the Creator, seller, payment recipient, payout recipient, or person financially responsible for the Creator's fees, refunds, chargebacks, negative balances, taxes, or payout obligations. Personal responsibility may arise from the team member's own fraud, unauthorized activity, credential misuse, unlawful conduct, or other obligations expressly imposed on that individual.
4. DEFINITIONS
Capitalized terms not defined in these Payment Terms have the meanings given in the Terms of Service or other controlling Textority terms.
"Creator Balance" means an accounting amount displayed or recorded for a Creator in connection with transactions. A Creator Balance is subject to settlement, adjustments, reserves, holds, refunds, reversals, Payment Disputes, taxes, withholding, fees, negative balances, and payout eligibility. It is not necessarily an amount immediately payable.
"Creator Proceeds" means the amount attributable to a Creator under the applicable transaction structure after the fees, taxes, withholding, refunds, reversals, disputes, provider charges, and other adjustments properly allocated to the Creator under the applicable terms and law. The term does not determine merchant-of-record status, ownership of funds before settlement, or a regulated payment classification.
"Payment Dispute" means a formal challenge to a transaction through a card issuer, bank, payment provider, payment network, or other Payment Method process, including a chargeback or comparable dispute process.
"Payment Method" means a card, bank-based method, digital wallet, alternative payment method, or other payment instrument or method that is actually enabled and displayed for a transaction.
"Payment Processing Costs" means third-party fees or costs associated with processing, settlement, payment methods, refunds, disputes, currency conversion, or similar payment activity, to the extent those costs are allocated to a User under the applicable terms.
"Payment Provider" means a third party that provides payment processing, acquiring, payment-method access, verification, fraud screening, tokenization, settlement, dispute, refund, payout, or related financial technology or services.
"Pricing Information" means the pricing, fee, or charge information displayed by Textority in the Services, on a pricing page, in an order or enrollment flow, in a Creator account, or in another disclosure identified as applicable before the charge or fee applies.
"Textority Fee" means a plan fee, platform fee, transaction fee, feature fee, payment-related fee, payout-related fee, or other amount charged by Textority and disclosed before it applies.
"Transaction Taxes" means sales, use, value-added, consumption, digital-services, or similar transaction-based taxes, duties, or governmental charges imposed in connection with a purchase. Transaction Taxes do not include income taxes or other taxes imposed directly on a User or the User's business.
5. TRANSACTION ARCHITECTURE AND COMMERCIAL ROLES
5.1 Textority plans. Textority is the seller of Textority plans and other products or services that Textority expressly identifies as its own.
5.2 Creator Offerings. A Creator is the substantive provider of its Creator Offering unless Textority expressly identifies itself as the substantive provider. The Creator remains responsible for the Creator Content, description, claims, legality, fulfillment, delivery, performance, support, professional conduct, and other Creator obligations allocated by the Terms of Service and Creator Terms.
5.3 Transaction-specific roles. For a paid Creator Offering, the applicable checkout, Transaction Terms, order confirmation, receipt, provider configuration, and applicable law determine material commercial and payment roles, including who is the contracting seller, merchant of record, settlement merchant, payment recipient, supplier, or other legally relevant participant.
5.4 No role inferred from technology alone. The fact that Textority provides a checkout interface, API integration, payment link, transaction record, customer support route, statement descriptor, balance display, refund workflow, or payout workflow does not by itself determine a contractual, tax, network, or regulatory classification.
5.5 External classifications. A contractual label does not override a statutory, tax, payment-network, acquiring-bank, or Payment Provider classification whose elements are actually met.
5.6 Provider configuration can change responsibility. Payment-provider configurations may allocate processing fees, negative balances, refunds, chargebacks, settlement, onboarding, verification, and other responsibilities differently. These Payment Terms apply according to the configuration actually enabled for the transaction.
5.7 Transaction disclosure. Where a role is material to the buyer or Creator, Textority will use reasonable transaction disclosures to identify the applicable role or direct the User to the governing Transaction Terms. No disclosure is intended to misstate a role imposed by mandatory law.
6. PAYMENT PROVIDERS AND PROVIDER TERMS
6.1 Use of Payment Providers. Textority may use one or more Payment Providers for payment acceptance, tokenization, fraud screening, authentication, identity or business verification, refunds, disputes, settlement, payouts, sanctions screening, tax support, or related functionality.
6.2 Provider terms. A Payment Provider's terms may apply directly to a User where those terms are separately presented, incorporated through an authorized onboarding flow, or otherwise validly accepted. A User must comply with provider terms that lawfully apply to that User.
6.3 Connected or merchant accounts. Where a payment configuration requires a Creator or another party to establish or connect a payment-provider account, that party must complete the required onboarding and provide accurate information. Textority may facilitate onboarding but does not guarantee approval or continued access.
6.4 Provider decisions. A Payment Provider, issuer, acquiring institution, or payment network may decline, delay, authenticate, review, reserve, hold, reverse, limit, or terminate payment activity under its own rules. Textority does not control those independent decisions.
6.5 No provider approval representation. The availability of a Payment Provider, account, Payment Method, technical integration, or prior successful transaction does not mean that the provider has approved every Creator, category, country, currency, transaction type, or payment structure.
6.6 Provider terms do not eliminate Textority obligations. A provider requirement does not excuse Textority from an obligation that applicable law or a binding Textority term independently imposes on Textority.
7. SUPPORTED COUNTRIES, CURRENCIES, AND PAYMENT METHODS
7.1 Availability. Payment functionality is available only in countries, currencies, transaction types, and provider configurations that Textority has actually enabled.
7.2 Checkout controls. Supported Payment Methods are displayed in the applicable checkout or payment flow. A Payment Method available for one transaction may not be available for another.
7.3 Provider and issuer approval. Displaying a Payment Method does not guarantee that a provider, issuer, bank, or network will approve a charge.
7.4 Prohibited payment products. A Payment Method or transaction may not be used to facilitate activity prohibited by the Prohibited Products and Services Policy. Cryptocurrencies, transferable stored value, gift-card or prepaid-value products, and other payment products classified as prohibited at launch are not enabled merely because a technical provider can process them.
7.5 Changes. Textority may add, remove, or restrict Payment Methods or currencies prospectively based on provider availability, law, fraud risk, sanctions, operational readiness, or other legitimate payment considerations.
8. PAYMENT AUTHORIZATION
8.1 Authority to use a Payment Method. By providing or confirming a Payment Method, you represent that you are authorized to use it and that the billing information you provide is accurate.
8.2 Scope of authorization. You authorize the charge or charges clearly disclosed before authorization, including applicable Transaction Taxes and recurring charges that you separately authorize. An authorization is limited to the disclosed amount or method for determining the amount, the disclosed payment schedule where recurring, and other charges properly disclosed before authorization.
8.3 No unlimited authorization. These Payment Terms do not create an unlimited authorization to charge a Payment Method, debit a bank account, or recover any amount Textority claims may be owed.
8.4 Authentication and verification. A provider or issuer may require additional authentication, verification, fraud screening, or authorization steps. A transaction is not complete merely because a payment attempt was submitted.
8.5 Prohibited payment use. You may not use a stolen or unauthorized Payment Method, engage in transaction laundering, manufacture a false transaction, split a prohibited transaction to evade controls, abuse a chargeback process, or use payment functionality to facilitate unlawful or prohibited activity.
9. STORED OR TOKENIZED PAYMENT METHODS
9.1 Provider storage or tokenization. A Payment Provider may tokenize or store a Payment Method where authorized so that it can be used for permitted future or recurring charges.
9.2 No representation about full credentials. These Payment Terms do not represent which party stores full payment credentials, which technical tokenization method is used, or that Textority itself stores full card or bank credentials.
9.3 Managing a saved Payment Method. Where the Services provide the capability, a User may add, update, or remove a saved Payment Method. Removing a saved Payment Method does not by itself cancel an obligation already incurred and does not necessarily cancel a subscription.
9.4 Recurring charges. A stored Payment Method may be used for recurring charges only within the scope of a valid recurring authorization and applicable law.
10. CHECKOUT AND PRE-CHARGE DISCLOSURES
10.1 Material transaction information. Before a User authorizes a charge, the applicable flow will present or make reasonably available the material information relevant to that charge, as applicable, including the offering or plan, price, currency, Transaction Taxes, recurring terms, trial or promotional terms, cancellation information, refund terms, delivery or access terms, and applicable Transaction Terms.
10.2 Creator Offering roles. For a paid Creator Offering, the checkout or Transaction Terms should identify the Creator supplying the offering and any seller, merchant, or payment role that is material to the transaction and required to be disclosed.
10.3 Creator information. A Creator must provide accurate information reasonably required for checkout, tax, payment, receipt, consumer, and transaction disclosures. Textority may rely on that information unless Textority knows or reasonably should know it is inaccurate.
10.4 Version presented. The material terms presented or incorporated before authorization govern the transaction, subject to higher-priority terms and mandatory law. A completed transaction may not be retroactively repriced or materially altered merely by editing a listing, Creator Policy, or Pricing Information.
10.5 No hidden charges. A Textority Fee or other charge imposed by Textority must be disclosed before it applies. A Creator may not impose an undisclosed charge through the Services.
11. ORDER CONFIRMATIONS, RECEIPTS, DESCRIPTORS, AND RECORDS
11.1 Confirmation. Textority, the applicable seller, or a Payment Provider may issue or administer an order confirmation, receipt, invoice, or transaction record as required by the transaction structure, applicable terms, and law.
11.2 Content. A transaction record may include the transaction date, amount, currency, Transaction Taxes, offering or plan, Creator identity where applicable, recurring information where applicable, Payment Method description, transaction identifier, refund or adjustment information, and support information.
11.3 Statement descriptors. The statement descriptor visible to a payer may vary based on the Payment Provider, charge configuration, merchant or settlement account, issuer, Payment Method, and jurisdiction. It may identify Textority, a Creator, another permitted merchant identifier, or a combination permitted by the provider configuration. These Payment Terms do not promise a particular descriptor for every transaction.
11.4 Recognition. Users should review the applicable confirmation and account records so they can recognize charges. A Creator must not misrepresent which party or descriptor will appear on a statement.
11.5 Evidence. Textority may retain transaction records reasonably necessary to document disclosures, authorization, acceptance, payment status, refunds, disputes, and other transaction events, subject to applicable privacy and retention requirements.
12. TEXTORITY PLANS AND TEXTORITY CHARGES
12.1 Pricing. Current prices for Textority plans and other Textority charges are disclosed before purchase or before a charge becomes applicable. A plan name or feature description does not itself establish a price.
12.2 Billing frequency. A plan may be offered on a one-time, monthly, annual, or other disclosed billing basis. The applicable order or enrollment flow controls the billing frequency and amount.
12.3 Taxes. Transaction Taxes applicable to a Textority plan may be added to or included in the displayed price as disclosed and required by law.
12.4 Plan changes. Upgrades, downgrades, credits, proration, effective dates, and renewal treatment apply only as described in the applicable plan flow, Subscription and Auto-Renewal Terms, or other binding terms. These Payment Terms do not create an unstated proration formula, credit entitlement, grace period, or retry schedule.
12.5 Plan refunds. Refund rights for Textority plan charges are governed by the Refund and Cancellation Policy, applicable enrollment terms, and mandatory law. Cancellation is not automatically a refund of a prior authorized charge.
13. RECURRING CHARGES, TRIALS, AND CANCELLATION
13.1 Pre-enrollment disclosure. Before a User authorizes an automatically renewing plan or recurring Creator Offering, the applicable enrollment flow must disclose the material recurring terms, including the recurring amount or method for determining it, billing frequency, renewal timing or method for determining it, material trial or promotional terms, and how to cancel.
13.2 Express authorization. A recurring charge requires affirmative authorization. Silence, inactivity, or a hidden or misleading choice is not treated as authorization where affirmative consent is required.
13.3 Trials and promotions. A free or discounted trial converts to a paid charge only where the conversion, timing, recurring amount, and other material terms are disclosed before enrollment and validly authorized.
13.4 Cancellation. A User must have the cancellation method required by the applicable Subscription and Auto-Renewal Terms and mandatory law. Cancellation stops future recurring charges according to its effective date and does not automatically reverse a properly authorized prior charge.
13.5 Changes. A material recurring-price or recurring-term change is handled prospectively and is subject to any notice, renewed consent, or cancellation right required by applicable law or binding terms.
13.6 Detailed subscription mechanics. Renewal reminders, trial-conversion notices, cancellation effective dates, reauthorization, and other detailed recurring-charge rules are governed by the Subscription and Auto-Renewal Terms and applicable law.
14. CREATOR OFFERING PAYMENTS
14.1 Paid Creator Offerings. A paid Creator Offering may be processed only where Textority has enabled the applicable Creator, country, currency, category, Payment Method, and provider configuration.
14.2 Transaction roles. Section 5 governs transaction roles. These Payment Terms do not convert a Creator into or out of a seller role that the applicable Transaction Terms or law assigns to the Creator, and do not convert Textority into a merchant of record or contracting seller merely because Textority provides commerce technology.
14.3 Creator responsibility. The Creator remains responsible for the Creator Offering obligations allocated to the Creator under the Creator Terms, including accurate descriptions, lawful claims, fulfillment, delivery, performance, support, and cooperation with payment-related inquiries.
14.4 Transaction status. A payment attempt may be pending, require action, fail, be declined, succeed, be refunded, be reversed, or become disputed. Access or delivery should not be treated as finally paid merely because a transaction was initiated when the applicable Payment Method can later fail or reverse.
14.5 No unsupported funds routing. A Creator may not use Textority to collect or route payment for unrelated third-party sellers, operate an unauthorized payment-aggregation service, transmit money between unrelated persons, create stored value, or otherwise use the Services for a payment activity prohibited by the Prohibited Products and Services Policy.
15. TEXTORITY FEES AND PRICING INFORMATION
15.1 Disclosed fees only. Textority may charge a Textority Fee only as disclosed before that fee applies.
15.2 Fee types. Depending on the Services used, Textority Fees may include plan fees, platform fees, transaction-related fees, feature fees, payment-related fees, payout-related fees, or another fee clearly identified in Pricing Information or applicable terms.
15.3 Fee basis. A fee may be fixed, percentage-based, usage-based, tiered, or calculated by another method disclosed before it applies. These Payment Terms do not establish a universal percentage or fixed fee.
15.4 Prospective changes. Textority may change future pricing or fees prospectively subject to the Terms of Service, applicable subscription terms, notice requirements, and law. A pricing-page change alone does not retroactively reprice a completed transaction.
15.5 Creator representations. A Creator may not promise that the Creator will receive a particular percentage or guaranteed net amount unless that statement is accurate for the applicable transaction after all applicable fees, taxes, processing costs, refunds, disputes, and other adjustments.
16. PAYMENT PROCESSING COSTS AND THIRD-PARTY CHARGES
16.1 Provider charges. A Payment Provider or related financial participant may impose processing, payment-method, cross-border, currency-conversion, refund, dispute, payout, or other charges under its rules.
16.2 Allocation. Who bears a Payment Processing Cost depends on the provider configuration and the applicable Transaction Terms, Creator Terms, Pricing Information, and provider terms. These Payment Terms do not assign every provider cost to Textority or to the Creator.
16.3 Disclosure. A payment-related amount charged by Textority to a User must be disclosed before it applies. Provider charges imposed directly by a provider are governed by the provider's applicable terms and disclosures.
16.4 Refunds. A third-party processing cost may or may not be returned when a transaction is refunded. The applicable provider rules and transaction allocation determine the result.
16.5 External bank or issuer charges. A bank, issuer, wallet provider, or other financial institution may impose charges that Textority does not control, including foreign-transaction, overdraft, financing, or account fees.
17. CREATOR PROCEEDS AND TRANSACTION ACCOUNTING
17.1 Transaction accounting. For a Creator Offering transaction, the Services may record the transaction amount and applicable fees, taxes, withholding, refunds, reversals, disputes, provider adjustments, and other amounts necessary to calculate the Creator Proceeds under the applicable transaction structure.
17.2 Permitted adjustments. A Creator's transaction accounting may be adjusted for amounts properly allocated to the Creator under applicable terms or law, including disclosed Textority Fees, Payment Processing Costs, Transaction Taxes or withholding where applicable, refunds, reversals, Payment Disputes, dispute fees, currency conversion, payout costs, negative balances, provider corrections, or other properly disclosed obligations.
17.3 No double counting. The same fee, tax, withholding, refund, reversal, dispute, or adjustment may not be charged or deducted twice for the same purpose.
17.4 Reserves and holds. A reserve or hold is a temporary availability restriction and is not itself a fee or forfeiture. An amount subject to a reserve or hold may later be released or applied to a valid obligation as permitted by the applicable terms.
17.5 Displayed balances. A Creator Balance is an accounting record and is not necessarily settled, available, withdrawable, or payable. Detailed payout availability is governed by the Creator Payout Terms.
17.6 Corrections. Textority may correct documented accounting or system errors in accordance with Section 24 and applicable law.
18. PAYOUTS AND CREATOR BALANCES
18.1 Creator Payout Terms. Payout eligibility, payout methods, payout schedules, minimum thresholds, settlement, reserves, holds, failed payouts, returned payouts, negative balances, and final-payout procedures are governed principally by the Creator Payout Terms.
18.2 No payout schedule created here. These Payment Terms do not promise a particular payout day, bank-settlement period, minimum threshold, reserve percentage, or holding period.
18.3 Verification. Payouts may require identity, business, beneficial-ownership, bank-account, tax, sanctions, or other verification required by Textority, a Payment Provider, or applicable law.
18.4 Provider and bank delays. A payout may be delayed, rejected, returned, or restricted by a Payment Provider or financial institution. Initiation of a payout is not the same as receipt by the recipient's bank or account.
19. TAXES, WITHHOLDING, AND TAX INFORMATION
19.1 Transaction Taxes. Transaction Taxes are handled according to the transaction structure and applicable law. Textority, a Creator, a Payment Provider, or another legally responsible party may be required to calculate, collect, report, or remit Transaction Taxes.
19.2 No universal tax role. These Payment Terms do not classify Textority as a marketplace facilitator, statutory seller, tax collector, withholding agent, or similar tax role for every transaction. A classification applies when its legal requirements are met.
19.3 Creator business taxes. A Creator is responsible for income, payroll, business, professional, and other taxes imposed directly on the Creator or Creator business unless applicable law provides otherwise.
19.4 Tax information. A User must provide accurate tax information and documentation reasonably required for payment processing, reporting, withholding, invoicing, or payout eligibility and must update material changes.
19.5 Withholding. Textority or a Payment Provider may withhold an amount from funds otherwise payable to a Creator where legally required or properly authorized by the applicable transaction structure. Withholding will be accounted for separately from buyer-facing Transaction Taxes where reasonably practicable.
19.6 Tax invoices and documents. The party legally responsible for an invoice, tax receipt, information return, or similar document remains responsible unless another party expressly undertakes that function under the applicable terms.
19.7 No tax advice. Textority does not provide tax advice and does not represent that a particular tax registration, nexus, marketplace-facilitator, invoicing, withholding, or reporting conclusion applies merely because a transaction uses the Services.
20. CURRENCIES AND CONVERSION
20.1 Transaction currency. The currency applicable to a charge is displayed before authorization.
20.2 Conversion. A Payment Provider, card network, issuer, bank, or other financial institution may perform currency conversion and may apply its own exchange rate or fee.
20.3 No rate guarantee. Textority does not guarantee an exchange rate, settlement rate, conversion timing, or amount received after a third party performs conversion.
20.4 Creator settlement or payout currency. A Creator's transaction currency, balance currency, settlement currency, and payout currency may differ where supported. The Creator Payout Terms and applicable provider disclosures govern payout-currency mechanics.
21. FAILED, DECLINED, PENDING, AND REVERSED PAYMENTS
21.1 Possible outcomes. A payment may fail, be declined, remain pending, require authentication, be reversed, or otherwise not settle because of issuer decisions, insufficient funds, expired credentials, fraud screening, verification, sanctions, unsupported geography, category restrictions, technical failure, provider rules, or other payment conditions.
21.2 Retry. Textority or a Payment Provider may retry a failed charge where authorized and lawful. No retry schedule, number of retries, or grace period is promised by these Payment Terms.
21.3 Alternative Payment Method. A User may be asked to provide or select another supported Payment Method when a payment fails or is declined.
21.4 Access and service consequences. A failed or reversed payment may delay or suspend access, delivery, selling, or other paid functionality according to the applicable terms. A failed payment does not by itself create a completed purchase.
22. REFUNDS, CANCELLATIONS, AND REVERSALS
22.1 Applicable rules. Refund and cancellation rights depend on the Refund and Cancellation Policy, Transaction Terms, applicable Creator Policies, provider or network rules, and mandatory law.
22.2 Administration. Textority may issue, facilitate, administer, route, or record a refund or cancellation where Textority is authorized or required to do so by the applicable payment structure, law, Transaction Terms, provider rules, or Textority policies. Another transaction participant may administer a refund where the applicable structure assigns that function to that participant.
22.3 Creator responsibility. A Creator is responsible for refund or reversal amounts to the extent the applicable Creator Terms, Transaction Terms, provider terms, or law allocate those amounts to the Creator.
22.4 Textority responsibility. Textority remains responsible for refund or payment obligations legally or contractually allocated to Textority and does not transfer those obligations to a Creator merely by contract language.
22.5 Fee treatment. The treatment of Textority Fees and Payment Processing Costs when a refund occurs depends on the applicable fee terms and provider rules. A refund does not create an automatic promise that every fee or third-party cost will be returned.
22.6 Cancellation is distinct. Cancellation stops future charges according to the applicable effective date. Cancellation is not automatically a refund, chargeback, or reversal of an earlier authorized charge.
22.7 Buyer access. A buyer may contact Textority through the available support or legal routes and is not required to contact a Creator first before exercising a non-waivable consumer, fraud, payment, issuer, or regulatory right.
23. PAYMENT DISPUTES AND CHARGEBACKS
23.1 External process. A Payment Dispute may be opened and decided under the rules of an issuer, bank, Payment Provider, payment network, or other Payment Method participant. Textority does not control an independent issuer or network decision.
23.2 Textority administration. Where the applicable payment configuration permits or requires Textority to administer a Payment Dispute, Textority may receive notices, classify the matter, request and preserve evidence, submit evidence, accept or contest the dispute, record outcomes, and apply the resulting accounting treatment.
23.3 Creator cooperation. A Creator must provide accurate evidence reasonably requested in connection with a Payment Dispute involving the Creator Offering, including transaction, delivery, access, performance, communication, or policy records. A Creator must not fabricate, alter, conceal, or misrepresent dispute evidence.
23.4 Financial allocation. Disputed amounts, chargebacks, dispute fees, reversals, and related costs are allocated according to the actual transaction structure, applicable provider configuration, Creator Terms, Transaction Terms, and law. These Payment Terms do not impose a universal allocation inconsistent with the payment configuration.
23.5 No guaranteed contest or outcome. Textority does not guarantee that a Payment Dispute will be contested, that evidence will be accepted, or that any party will prevail.
23.6 External rights preserved. Using a Textority support or refund process does not waive an External Payment Right available through a card issuer, bank, Payment Provider, payment network, or applicable law.
24. UNAUTHORIZED CHARGES, FRAUD, AND PAYMENT ERRORS
24.1 Reporting. A User may report an unauthorized charge, duplicate charge, incorrect amount, suspected account takeover, Payment Method misuse, failed refund, incorrect fee, or other payment problem through the support or reporting routes Textority makes available.
24.2 Immediate security action. Textority may restrict an account, Payment Method, transaction, selling feature, or payout when reasonably necessary to investigate suspected fraud, account compromise, unauthorized activity, or payment abuse.
24.3 Contacting a financial institution. A User should contact the applicable card issuer, bank, wallet provider, or other financial institution where appropriate. Textority's internal process does not replace a statutory or contractual error-resolution or unauthorized-transaction process administered by that institution.
24.4 Error correction. Textority may correct a documented Textority billing, fee, transaction-record, refund, or balance error, including by applying an appropriate credit, debit, or accounting adjustment, subject to applicable law and any required authorization.
24.5 Textority-caused costs. Textority will not knowingly shift to a Creator a payment cost caused solely by Textority's own error where the applicable terms or law make Textority responsible for that cost.
24.6 Erroneous credits. Where permitted by law, Textority may recover an obvious duplicate credit, erroneous refund, or other amount credited in error. Recovery must use a legally and contractually permitted method.
24.7 No shortened statutory period. A request that Users report payment problems promptly does not shorten a longer statutory, issuer, provider, or network deadline that applies to the User.
25. NEGATIVE BALANCES, OFFSETS, AND RECOVERY
25.1 Negative balances. A Creator or other User may incur a negative balance where properly allocated refunds, reversals, Payment Disputes, provider charges, fees, taxes, withholding, corrections, or other valid payment obligations exceed amounts otherwise payable to that User.
25.2 Offsets. Where permitted by the applicable terms and law, an amount validly owed may be offset against amounts otherwise payable to the same User.
25.3 Separate debit authorization. A bank account, card, payout account, or other Payment Method may be debited to recover a negative balance only where the debit is separately authorized as required, permitted by applicable law, and supported by the applicable Payment Provider.
25.4 No blanket debit authority. These Payment Terms do not create a blanket authorization to debit any account or Payment Method for every alleged obligation.
25.5 Collection. A valid unpaid amount may be pursued through lawful collection methods consistent with the applicable terms and law. Textority may recover reasonable collection costs only where legally and contractually recoverable.
26. RESERVES, HOLDS, AND DELAYED AVAILABILITY
26.1 Permitted controls. Textority or a Payment Provider may impose a reasonable reserve, hold, delayed-availability period, or other payment-risk control where authorized by applicable terms and reasonably related to settlement, fraud, refunds, Payment Disputes, verification, provider requirements, sanctions, legal obligations, or comparable payment risk.
26.2 Not a fee. A reserve or hold is not itself a fee, penalty, forfeiture, or final deduction merely because it restricts availability.
26.3 Application and release. A reserved or held amount may be released when the applicable condition ends or may be applied to a valid obligation as permitted by the Creator Payout Terms, provider terms, and law.
26.4 Detailed payout controls. Reserve sizing, duration, release mechanics, payout effects, and similar operational details are governed principally by the Creator Payout Terms and applicable provider terms.
27. TEEN USERS AND GUARDIAN PAYMENTS
27.1 Guardian authorization. A purchase or recurring enrollment connected to a Teen User requires the parent or legal guardian authorization required by the Terms of Service and applicable law.
27.2 Payer and financial responsibility. The applicable checkout and Transaction Terms identify the payer and party financially responsible for the charge. A Teen User may not independently assume an adult-only Creator, selling, payout, or payment-administration role.
27.3 Recurring charges. A guardian authorization for a recurring enrollment covers only recurring charges properly disclosed within the authorized enrollment and remains subject to cancellation, material-change, reauthorization, and other requirements under applicable law and the Subscription and Auto-Renewal Terms.
27.4 Verification. Textority may require reasonable evidence of age, identity, guardianship, or authorization and may restrict a transaction or account while that evidence is reviewed.
28. PROFESSIONAL AND RESTRICTED CREATOR OFFERINGS
28.1 Payment does not legalize an offering. Successful payment processing does not mean a Creator Offering is lawful, licensed, approved, or permitted under the Prohibited Products and Services Policy.
28.2 Professional relationships. A payment for a permitted professional Creator Service does not make Textority a party to a professional relationship between the Creator and End User merely because Textority provides or administers payment functionality.
28.3 Restricted categories. A Restricted Creator Offering may require prior Textority approval, Payment Provider approval, enhanced verification, payment controls, reserves, jurisdiction limits, or other conditions before payment functionality is enabled.
28.4 Unsupported fundraising and financial activity. Donations, fundraising, tipping, money transmission, stored value, payment facilitation, third-party seller aggregation, and other financial activities may be prohibited or restricted as stated in the Prohibited Products and Services Policy. These Payment Terms do not enable them.
29. COLOMBIA PAYMENT AND CONSUMER RIGHTS
29.1 Availability. Payment functionality in Colombia is available only through payment configurations, Payment Methods, currencies, and providers that Textority has actually enabled.
29.2 Provider model matters. A Colombian Payment Provider may offer different merchant, gateway, aggregation, collection, settlement, or payout models. The applicable provider agreement and Transaction Terms determine which party is onboarded as the merchant or other provider-defined participant and how funds are processed.
29.3 Colombian consumer law. Where Colombian consumer law applies, mandatory e-commerce, payment-reversal, recurring-payment, refund, information, and complaint rights remain available to the consumer. These Payment Terms do not restrict statutory reversal or cancellation rights or shorten a statutory deadline.
29.4 Reversal cooperation. Textority may request information reasonably necessary to identify a transaction, route a statutory payment-reversal request, preserve evidence, or coordinate with the applicable provider or payment participant. A User is not required to waive a mandatory right as a condition of submitting a request.
29.5 Creator obligations. A Creator must provide accurate seller, offering, contact, pricing, delivery, cancellation, refund, tax, and other information required for a Colombian transaction to the extent Colombian law assigns that obligation to the Creator.
29.6 Transaction-specific responsibilities. Textority will perform a Colombian payment, receipt, tax, consumer, or reversal function only to the extent Textority is legally responsible for that function or expressly undertakes it in the applicable Transaction Terms or provider configuration.
30. UNITED STATES PAYMENT AND RECURRING-CHARGE RIGHTS
30.1 Recurring charges. For an online negative-option or automatically renewing transaction subject to applicable U.S. law, the material recurring terms must be disclosed before billing information is obtained or the charge is authorized as required by law, express informed consent must be obtained where required, and a legally sufficient method to stop future recurring charges must be provided.
30.2 Issuer and financial-institution rights. A consumer may have separate billing-error, unauthorized-transaction, card, bank-account, or electronic-fund-transfer rights against the applicable issuer or financial institution. Textority is not the consumer's card issuer or account-holding financial institution merely because Textority participates in the transaction.
30.3 No substitution for financial-institution duties. These Payment Terms do not assume or replace a statutory error-resolution, provisional-credit, billing-error, or unauthorized-transfer duty that applicable law assigns to a card issuer, creditor, bank, or other financial institution.
30.4 Internal processes are additional. Textority may provide support, refund, fraud, or error-review processes in addition to any external payment right. Using an internal process does not waive an external right.
31. PAYMENT-RELATED USER OBLIGATIONS
A User must:
(a) provide accurate payment, billing, tax, identity, business, and verification information when required;
(b) use only Payment Methods the User is authorized to use;
(c) protect account credentials and promptly report suspected unauthorized access;
(d) comply with the Prohibited Products and Services Policy and applicable Payment Provider requirements;
(e) not engage in fraud, transaction laundering, chargeback abuse, sanctions evasion, or false payment descriptions;
(f) not disguise prohibited activity as a permitted Creator Offering;
(g) not use the Services as an unauthorized payment facilitator, money transmitter, escrow service, stored-value product, or third-party seller aggregator; and
(h) cooperate reasonably with payment, verification, refund, dispute, tax, and compliance reviews that are within the scope permitted by the applicable terms and law.
32. DECLINING, RESTRICTING, OR SUSPENDING PAYMENT ACTIVITY
32.1 Available actions. Textority may decline a payment, disable or restrict checkout, require verification, restrict a Payment Method, delay transaction availability, suspend Creator selling, delay payouts, impose an authorized reserve or hold, issue or facilitate a refund or reversal, or suspend payment-related access where reasonably necessary and permitted by the applicable terms.
32.2 Grounds. Grounds may include fraud, account compromise, sanctions, prohibited activity, verification failure, provider or network requirements, high Payment Dispute risk, illegal activity, material misdescription, safety risk, technical failure, or a legal requirement.
32.3 Proportionality. Where circumstances permit, Textority may consider severity, recurrence, intent, harm, payment risk, legal obligations, provider requirements, cooperation, and ability to remedy when selecting an action.
32.4 Urgent action. Advance notice is not guaranteed where immediate action is reasonably necessary for fraud prevention, sanctions, account security, legal compliance, provider requirements, child safety, or another material risk.
32.5 No transfer of liability. Restricting a Creator Team Member's payment access does not by itself make that individual responsible for the Creator's commercial obligations.
33. NO BANK, ESCROW, CUSTODY, OR STORED-VALUE ACCOUNT
33.1 No deposit account. A balance displayed in the Services is not a bank deposit account and does not by itself earn interest or create deposit insurance.
33.2 No escrow or trust promise. Unless Textority expressly offers a separately approved product under separate terms, the Services are not offered as escrow, custody, client trust, fiduciary funds, or stored-value services.
33.3 No money-transmission representation. These Payment Terms do not state that Textority is or is not a money transmitter, payment facilitator, agent of payee, or other regulated payment entity under any particular law. Any such classification depends on the actual payment architecture and applicable law.
33.4 Prohibited Creator use. A Creator may not use the Services to perform a payment activity prohibited by the Prohibited Products and Services Policy, including collecting or settling funds for unrelated third-party sellers without an expressly approved program.
34. PAYMENT DATA, PRIVACY, AND SECURITY
34.1 Privacy. Payment-related personal information is handled in accordance with the applicable Privacy Policy, privacy notices, provider terms, and law.
34.2 Provider processing. Payment Providers may independently collect, use, verify, retain, and disclose payment-related information under their own terms and privacy notices.
34.3 Security accuracy. Textority does not represent in these Payment Terms that it stores full payment credentials, maintains a particular payment-industry certification, uses a specific authentication protocol, or provides a particular encryption architecture unless that statement is separately verified and expressly made applicable.
34.4 Fraud and compliance data. Textority may use and share transaction, risk, verification, fraud, dispute, and related payment information with Payment Providers and other authorized parties where reasonably necessary for payment processing, fraud prevention, compliance, disputes, or legal obligations, subject to applicable privacy law.
35. CHANGES AND VERSIONING
35.1 Changes. Textority may update these Payment Terms prospectively in accordance with the Terms of Service.
35.2 Material changes. Material changes receive the notice or affirmative acceptance required by the Terms of Service or applicable law.
35.3 Completed transactions. A change to these Payment Terms does not retroactively reprice or materially alter a completed transaction except where applicable law or a binding transaction term permits the change.
35.4 Provider or legal changes. Textority may make a change effective on a shorter timeline where reasonably necessary to comply with law, sanctions, Payment Provider requirements, payment-network rules, fraud prevention, or security obligations, subject to any mandatory notice requirement.
36. DISPUTE RESOLUTION
36.1 Operational payment disputes. Payment Provider, issuer, bank, and payment-network procedures govern Payment Disputes within their scope.
36.2 Legal disputes. Section 29 of the Terms of Service governs legal disputes between a User and Textority, including the arbitration agreement, class action waiver, jury trial waiver, arbitration opt-out, and applicable exceptions.
36.3 External payment rights. Nothing in the Textority dispute-resolution provisions eliminates a non-waivable right to use an issuer, financial-institution, payment-network, regulatory, or statutory payment process.
37. CONTACT
Textority Inc.
10101 SW 27th Ter
Miami, FL 33165
United States
General and legal: hello@textority.com
Legal Center: textority.com/legal
Report a payment problem: textority.com/legal/report
These Creator Payout Terms apply to payout, Creator Balance, settlement, reserve, hold, negative-balance, withholding, and related payout functionality made available through textority.com, text.me, text.to, lets.talk, the Textority web platform, and related online services operated by Textority Inc.
1. PURPOSE AND SCOPE
1.1 What these Creator Payout Terms govern. These Creator Payout Terms govern when and how an eligible Creator Balance may be paid, transferred, settled, or otherwise made available to a Creator, including payout eligibility, verification, payout destinations, payout methods, payout timing, settlement, thresholds, fees, currency conversion, failed or returned payouts, reserves, holds, negative balances, withholding, final payouts, and payout-related corrections.
1.2 Who these Terms apply to. These Creator Payout Terms apply to a Creator that enables paid Creator Offerings, has or may have a Creator Balance, provides payout information, becomes eligible for a Payout, receives or attempts to receive a Payout, or becomes subject to a payout-related adjustment, Reserve, Hold, negative balance, withholding, restriction, or final-balance process. They also apply to authorized Creator Team Members only within their assigned payout permissions.
1.3 What these Terms do not govern. Buyer checkout, buyer payment authorization, transaction pricing, seller roles, refunds, Payment Disputes, and transaction accounting are governed principally by the Terms of Service, Creator Terms, Payment Terms, Transaction Terms, and any more specific applicable Additional Terms. These Creator Payout Terms do not create a separate purchase transaction.
1.4 Architecture-neutral approach. Payout flows may differ by country, Creator, transaction type, Payment Provider, account configuration, and payment architecture. A Payout may be initiated, facilitated, executed, or settled by Textority, a Payment Provider, the Creator, or a combination of them depending on the applicable configuration. These Terms do not represent that Textority receives, holds, owns, or transmits Creator funds in every payment configuration.
1.5 No advice. These Terms describe contractual payout rules. They are not legal, tax, accounting, banking, investment, or financial advice.
2. RELATIONSHIP TO OTHER TEXTORITY TERMS
2.1 Additional Terms. These Creator Payout Terms are Additional Terms under the Textority Terms of Service (the "Terms of Service"). The Terms of Service continue to apply.
2.2 Creator Terms and Payment Terms. The Textority Creator Terms govern Creator-specific responsibilities. The Textority Payment Terms govern payment authorization, transaction accounting, fees, taxes, refunds, reversals, Payment Disputes, Creator Proceeds, Creator Balances, and related payment mechanics.
2.3 Subject-matter boundaries. These Creator Payout Terms control for their specific payout, payout-availability, payout-destination, Reserve, Hold, negative-balance, and final-payout subject matter. Another applicable Additional Term controls for its more specific subject matter.
2.4 Order of precedence. The order of precedence stated in the Terms of Service applies. Transaction Terms and provider terms govern transaction-specific or provider-specific facts to the extent they do not conflict with higher-priority Textority terms or mandatory law.
2.5 Mandatory law. Nothing in these Terms waives, restricts, or overrides a non-waivable right or obligation under applicable law.
2.6 Provider terms. A Payment Provider may require a Creator to accept separate provider terms. Those terms govern the provider's services within their scope and may impose verification, account, balance, reserve, payout, or recovery requirements independently of Textority.
3. ACCEPTANCE AND ROLE-SPECIFIC APPLICATION
3.1 Acceptance. You accept these Creator Payout Terms when you take an affirmative action that Textority presents as acceptance, including enabling payout functionality, completing payout onboarding, providing or confirming a Payout Account, accepting payout permissions, or clicking or tapping an acceptance control presented with these Terms.
3.2 Passive receipt is not new acceptance. Receiving a Payout does not by itself constitute acceptance of a new version of these Terms.
3.3 Exercising a right is not new acceptance. Requesting support, reporting a payout error, challenging a Reserve, Hold, withholding, balance adjustment, or failed Payout, or exercising a legal or contractual right does not by itself constitute new acceptance and does not waive any right.
3.4 Entity Creators. If an individual accepts these Terms for an entity, the entity is the Creator for its commercial payout rights and obligations, and the individual represents that the individual has authority to bind it. Authorized acceptance alone does not make the individual personally entitled to the entity's Creator Balance or personally liable for the entity's ordinary payout obligations.
3.5 Creator Team Members. A Creator Team Member may act only within assigned payout permissions. Assigned access does not by itself make that person the Creator, payout recipient, owner of a Creator Balance, or person financially responsible for the Creator's negative balances, refunds, Payment Disputes, fees, withholding, or payout obligations. Personal responsibility may arise from the team member's own fraud, unauthorized activity, credential misuse, unlawful conduct, or another obligation expressly imposed on that individual.
4. DEFINITIONS
Capitalized terms not defined in these Creator Payout Terms have the meanings given in the Terms of Service, Creator Terms, Payment Terms, or other controlling Textority terms.
"Available Payout Amount" means the portion of a Creator Balance that is currently eligible for Payout after applicable settlement, verification, provider, Reserve, Hold, threshold, refund, reversal, Payment Dispute, tax, withholding, negative-balance, legal, and other payout conditions have been applied. An Available Payout Amount may change before a Payout is completed if a valid adjustment occurs.
"Hold" means a temporary restriction on the availability or payout of some or all of a Creator Balance based on a specific payment, verification, compliance, fraud, legal, provider, security, or comparable risk or requirement.
"Payout" means a transfer, disbursement, withdrawal, settlement, or comparable movement of an Available Payout Amount to a supported Payout Account through an enabled payout flow. Initiating or approving a Payout does not mean that the recipient's financial institution has received or credited the funds.
"Payout Account" means a bank account, debit card, payment account, or other payout destination that is actually supported for a Creator and accepted by the applicable Payment Provider.
"Payout Method" means the supported method or rail used to send a Payout to a Payout Account.
"Reserve" means an amount of a Creator Balance whose availability is temporarily restricted to address reasonably anticipated payment obligations or risks, including refunds, reversals, Payment Disputes, chargebacks, fraud, settlement, provider requirements, or comparable exposure. A Reserve is not itself a fee or forfeiture.
"Returned Payout" means a Payout that was initiated but was rejected, reversed, returned, or otherwise not completed by a Payment Provider, bank, payout network, or other financial institution.
5. PAYOUT ARCHITECTURE AND PAYMENT PROVIDERS
5.1 Provider-dependent flows. Payout architecture may differ materially depending on whether transactions are processed on a Textority account, a Creator-connected account, another provider configuration, or another approved payment structure.
5.2 Provider control. A Payment Provider or financial institution may independently determine onboarding eligibility, settlement timing, Payout Method availability, Payout Account requirements, payout schedules, payout eligibility, reserves, negative-balance treatment, verification, or account restrictions under its own rules.
5.3 Provider relationship. Where a Creator is required to maintain a provider account or connected account, the Creator must comply with the applicable provider agreement. Textority does not guarantee provider approval, continued provider eligibility, or availability of a specific provider feature.
5.4 No provider approval claim. The availability of a Payment Provider in the Services does not mean that the provider has approved every Creator, category, country, transaction type, cross-border corridor, or Textority payment configuration.
5.5 No universal custody or settlement conclusion. These Terms do not state that Creator Proceeds are legally held by Textority, held for the Creator, held in trust, or owned by either party before payout. The applicable payment architecture, provider terms, and law determine those questions.
6. CREATOR PAYOUT ELIGIBILITY
6.1 Adult-only payout role. A payout recipient and any individual with payout-administration authority must be at least 18 years old, or the age of majority where that person resides if higher.
6.2 Creator status. The recipient must be the Creator or another recipient expressly approved under the applicable payout configuration. A Creator Team Member does not become a payout recipient merely because that person has administrative access.
6.3 Continuing eligibility. Payout eligibility may depend on accurate account information, completed verification, supported country and currency, supported Payout Method, provider approval, tax documentation, compliance with Textority terms, settlement status, absence of applicable legal restrictions, and satisfaction of other conditions disclosed before they apply.
6.4 No guaranteed country or method. Technical access to Textority from a country does not mean that Creator payouts are enabled there. A Payout Method shown for one Creator or transaction may not be available for another.
6.5 Restricted activity. Payouts may be unavailable or restricted for activity prohibited or not approved under the Prohibited Products and Services Policy, provider rules, sanctions law, or applicable law.
7. VERIFICATION AND RE-VERIFICATION
7.1 Verification. Before a Payout is enabled, and at other times reasonably necessary, Textority or a Payment Provider may require identity, business, beneficial-ownership, control-person, Payout Account, tax, sanctions, professional, category, or other verification related to payout eligibility or legal compliance.
7.2 Information and documents. Verification may require government identification, business records, ownership or control information, tax identification information, proof of Payout Account ownership or authorization, professional credentials where relevant, and other information reasonably requested by Textority or the Payment Provider.
7.3 Re-verification. Re-verification may be required after a change in legal name, entity form, ownership, control, country, address, tax status, Payout Account, business category, risk profile, provider requirements, or applicable law.
7.4 Pending verification. A Creator Balance or Payout may be subject to a Hold or delayed availability while required verification is incomplete or under review. A verification Hold is not itself a fee, penalty, or forfeiture.
7.5 Verification is limited. Completing verification does not guarantee a Payout, a particular schedule, a particular Payout Method, continued provider access, or future eligibility.
8. SUPPORTED COUNTRIES, CURRENCIES, AND PAYOUT METHODS
8.1 Current configuration controls. Supported payout countries, Payout Methods, Payout Accounts, and payout currencies are those actually enabled for the Creator through the Services or applicable Payment Provider at the relevant time.
8.2 United States and Colombia. Textority's initial launch focus includes the United States and Colombia, but this statement does not itself enable a payout corridor, currency, Payment Provider configuration, or Payout Method in either country.
8.3 Colombia. A Colombia payout flow may depend on the Wompi product and configuration actually contracted and activated, applicable banking or payout rails, tax documentation, and any exchange-control or other legal requirements. These Terms do not represent that Wompi payment acceptance automatically enables creator payouts or third-party disbursements.
8.4 Cross-border payouts. Cross-border Payouts may be unavailable or subject to additional verification, tax, provider, foreign-exchange, sanctions, or banking requirements. Textority does not guarantee any particular cross-border corridor.
8.5 Changes. Textority or a Payment Provider may add, remove, or restrict a country, currency, Payout Method, or provider configuration prospectively, subject to applicable law and any binding notice requirement.
9. PAYOUT ACCOUNTS AND RECIPIENT INFORMATION
9.1 Supported destination. A Creator must provide a valid Payout Account that is supported by the applicable Payment Provider and permitted under the applicable payout architecture.
9.2 Recipient identity. Textority or a Payment Provider may require the Payout Account to be held in the Creator's legal name or in the name of an approved recipient associated with the Creator, and may require evidence of ownership, authority, or beneficial entitlement.
9.3 Third-party accounts. Textority does not represent that unrelated third-party Payout Accounts, nominee accounts, split payouts, multiple-beneficiary arrangements, revenue-sharing instructions, factoring arrangements, or assignments of payout rights are supported. Any such arrangement requires express support and any verification, provider approval, tax review, and legal review that applies.
9.4 Accurate information. The Creator is responsible for providing accurate payout instructions and for promptly updating information that changes. Textority is not responsible for a delay or failure caused by inaccurate Creator-provided payout information except to the extent applicable law provides otherwise.
9.5 Bank and provider requirements. A bank or Payment Provider may reject a Payout because of name mismatch, account restrictions, unsupported currency, closed account, compliance review, local banking rules, or other provider requirements.
10. CHANGES TO PAYOUT INSTRUCTIONS AND SECURITY
10.1 Changes may require verification. Adding or changing a Payout Account, payout recipient, bank details, country, ownership information, or other sensitive payout information may require re-verification.
10.2 Protective Hold. Textority or a Payment Provider may temporarily restrict Payouts after a material payout-information change where reasonably necessary to reduce account-takeover, fraud, misdirection, or compliance risk.
10.3 No fixed security-hold period. These Terms do not state a universal number of days for a payout-change Hold. Any Hold must be reasonably related to the risk or provider requirement that supports it.
10.4 Account security. Creators must protect credentials, payout permissions, devices, and authentication methods and must promptly report suspected unauthorized access or an unauthorized payout-information change through the reporting route in Section 29.
10.5 Authorized team actions. A Creator is responsible for payout changes made by authorized Creator Team Members within their assigned permissions or through access the Creator provided or failed to revoke when reasonably required, subject to the Creator Terms.
11. CREATOR PROCEEDS AND CREATOR BALANCES
11.1 Payment Terms control accounting. Creator Proceeds and Creator Balance are calculated and recorded under the Payment Terms and applicable Transaction Terms.
11.2 Creator Balance is not automatically available. A displayed Creator Balance may include pending, unsettled, reserved, held, disputed, withheld, or otherwise unavailable amounts. A displayed balance is not necessarily immediately payable.
11.3 Adjustments. A Creator Balance may be adjusted only as authorized by applicable terms or law, including for disclosed fees, Payment Processing Costs, taxes, withholding, refunds, reversals, Payment Disputes, chargebacks, provider corrections, currency conversion, payout costs, negative balances, or other valid adjustments.
11.4 No double deductions. The same fee, tax, refund, dispute amount, or adjustment may not be deducted twice for the same purpose.
11.5 No interest promise. A Creator Balance does not earn interest merely because it remains displayed, pending, reserved, held, or unpaid, except to the extent applicable law expressly requires otherwise.
12. AVAILABLE PAYOUT AMOUNT
12.1 Eligibility for Payout. An amount becomes part of the Available Payout Amount only when the conditions applicable to that amount have been satisfied.
12.2 Relevant conditions. Availability may depend on payment settlement, expiration of provider settlement delays, delivery or performance risk where applicable, verification, tax documentation, Reserve or Hold status, refund and Payment Dispute exposure, minimum threshold, sanctions review, provider restrictions, and other conditions disclosed under these Terms or provider terms.
12.3 Pending transactions. A successful buyer authorization or charge does not necessarily mean the related Creator Proceeds are immediately settled or available for Payout.
12.4 Later valid adjustments. A Payout that has not yet completed may be reduced, delayed, or cancelled if a valid refund, reversal, Payment Dispute, provider adjustment, sanctions restriction, tax withholding, or other authorized adjustment occurs before completion.
12.5 No forfeiture from delay alone. Delayed availability, a Reserve, or a Hold does not by itself cause the affected amount to become Textority revenue or otherwise be forfeited.
13. PAYOUT SCHEDULES, INITIATION, AND RECEIPT
13.1 No universal payout day. These Terms do not promise a Friday payout, weekly payout, monthly payout, daily payout, instant payout, on-demand withdrawal, or any other universal payout schedule.
13.2 Applicable schedule. A payout schedule, if any, is the schedule displayed for the Creator or stated in applicable Transaction Terms, Pricing Information, provider settings, or another binding disclosure. A Payment Provider may control or limit the schedule in some configurations.
13.3 Automatic and manual Payouts. Payouts may be automatic, Creator-initiated, Textority-initiated, provider-initiated, or unavailable for manual initiation depending on the actual payout configuration. The existence of one option for one Creator does not promise it for another.
13.4 Initiation is not receipt. Payout initiation does not guarantee same-day, next-day, or any other bank-receipt time. A Payment Provider, payout network, bank, or other financial institution may impose additional processing time.
13.5 Holidays and interruptions. Weekends, banking holidays, provider outages, banking interruptions, compliance reviews, or other events outside Textority's reasonable control may delay completion.
13.6 Status information. Where the Services or Payment Provider displays a payout status or estimated arrival time, that information may change based on provider or bank processing and is not a guaranteed receipt time unless expressly stated otherwise.
14. MINIMUM THRESHOLDS, PAYOUT FEES, AND THIRD-PARTY CHARGES
14.1 Minimum threshold. A minimum payout threshold may apply only if disclosed before it applies through the Creator account, Pricing Information, provider terms, or another applicable disclosure.
14.2 Below-threshold amounts. An amount below an applicable threshold remains part of the Creator Balance, subject to other valid adjustments, and is not forfeited merely because the threshold has not yet been reached.
14.3 Payout fees. A Textority payout-related fee may be charged only if disclosed before it applies. A Payment Provider, bank, intermediary bank, payout network, or other third party may separately impose charges under its own terms.
14.4 No universal amount. These Terms do not state a universal threshold, payout fee, wire fee, currency-conversion markup, or other payout amount.
14.5 Final-balance treatment. A final Creator Balance that is below an ordinary threshold is handled under Section 23 and is not automatically forfeited because of the threshold.
15. PAYOUT CURRENCIES AND CURRENCY CONVERSION
15.1 Supported currencies. A Payout may be available only in currencies supported by the applicable Payment Provider, Payout Method, Payout Account, and country configuration.
15.2 Conversion. Where currency conversion is required, the applicable exchange rate, conversion spread, fee, or provider methodology may be determined by the Payment Provider, financial institution, card or payout network, or another party identified in the applicable terms.
15.3 Disclosure. A Textority-imposed currency conversion charge will be disclosed before it applies. Textority does not control a third party's exchange rate or fee unless Textority expressly states otherwise.
15.4 No exchange-rate guarantee. Textority does not guarantee a particular exchange rate, converted amount, or timing of conversion.
16. PAYOUT RECORDS AND ACCOUNT INFORMATION
16.1 Records. Textority may maintain records of Creator Balances, payout eligibility, Payouts, fees, deductions, Reserves, Holds, negative balances, corrections, and related payout activity where Textority administers or receives that information.
16.2 Provider records. A Payment Provider may maintain separate or controlling provider records for activity processed through that provider.
16.3 Creator review. Creators should review payout and balance information made available through the Services or Payment Provider and promptly report a suspected error.
16.4 Records are not bank statements. A Creator Balance, payout history, or platform ledger is an accounting record for the Services and is not a bank statement, deposit statement, or custodial-account statement.
16.5 Evidence. Textority may use payout records, provider records, transaction records, verification records, and communications to investigate an error, dispute, fraud concern, or account issue.
17. FAILED, REJECTED, RETURNED, OR REVERSED PAYOUTS
17.1 Possible failure. A Payout may fail, be rejected, be returned, or be reversed because of incorrect account details, name mismatch, closed or restricted accounts, unsupported currency or country, provider rules, bank rules, sanctions, fraud controls, technical errors, or other reasons.
17.2 Returned amounts. Where a Returned Payout is credited back to a balance controlled or administered through the applicable payout configuration, the amount may be restored to the Creator Balance after any valid third-party fees, conversion effects, or other adjustments that the applicable terms permit.
17.3 Correction required. Textority or the Payment Provider may require updated payout information or additional verification before another Payout is attempted.
17.4 No universal retry schedule. These Terms do not promise automatic retries, a particular number of retries, or a fixed retry period.
17.5 Duplicate or erroneous Payouts. A duplicate or erroneous Payout does not create an entitlement to retain funds not validly owed. Recovery is subject to Section 19, provider rights, and applicable law.
18. RESERVES, HOLDS, AND DELAYED AVAILABILITY
18.1 When they may be used. Textority or a Payment Provider may impose a reasonable Reserve, Hold, delayed-availability period, or comparable payment-risk control where authorized by applicable terms and reasonably related to refunds, reversals, Payment Disputes, chargebacks, settlement, fraud, delivery or performance risk, verification, provider requirements, sanctions, legal obligations, account security, or comparable payout risk.
18.2 Scope. A Reserve or Hold may apply to a specific transaction, amount, Payout, category of transactions, or Creator Balance only to the extent reasonably supported by the applicable risk, provider requirement, or legal obligation.
18.3 Form. If supported by the payment architecture, a Reserve may be structured as a fixed amount, percentage, rolling amount, delayed-availability rule, or another disclosed risk-control method. These Terms do not state a reserve percentage or duration.
18.4 Notice. Where reasonably practicable, Textority will provide information about a Textority-imposed Reserve or Hold and the general basis for it. Advance notice is not guaranteed where immediate action is reasonably necessary for fraud prevention, sanctions, account security, provider requirements, legal compliance, or another material risk.
18.5 Review and release. A Textority-imposed Reserve or Hold may be reviewed as circumstances change and should be released when the basis for the restriction no longer reasonably requires it, subject to outstanding valid obligations and provider or legal restrictions.
18.6 Application. An amount subject to a Reserve or Hold may be applied to a valid refund, reversal, Payment Dispute, chargeback, fee, tax, withholding, negative balance, provider adjustment, or other properly allocated obligation where permitted by applicable terms and law.
18.7 Provider reserves. A Payment Provider may impose its own reserve or balance restrictions independently under provider terms. Textority may have limited or no ability to change a provider-imposed restriction.
19. NEGATIVE BALANCES, OFFSETS, AND RECOVERY
19.1 Negative balance. A negative Creator Balance may arise where refunds, reversals, Payment Disputes, chargebacks, provider charges, fees, taxes, withholding, corrections, or other properly allocated obligations exceed amounts otherwise credited or payable to the Creator.
19.2 Responsible party depends on architecture. Responsibility for a negative balance may be owed to Textority, a Payment Provider, or another party depending on the transaction and provider configuration. These Terms do not assign every negative balance to Textority.
19.3 Offsets. Where permitted by applicable terms and law, a valid amount owed by a Creator may be offset against current or future amounts otherwise payable to that Creator by the party entitled to the offset.
19.4 Separate debit authorization. A Payout Account, bank account, card, or other payment method may be debited to recover a negative balance only where the debit is separately authorized as required, supported by the applicable Payment Provider, and permitted by law.
19.5 No blanket debit authority. These Creator Payout Terms do not create a blanket authorization to debit any account or payment method for every alleged obligation.
19.6 Collection. A valid unpaid amount may be pursued through lawful collection methods consistent with applicable terms and law. Collection costs may be recovered only where legally and contractually recoverable.
19.7 Provider rights. A Payment Provider may have independent rights to debit, reserve, offset, recover, or require funding under provider terms accepted by the Creator or applicable to the payment configuration.
20. TAX INFORMATION, REPORTING, AND WITHHOLDING
20.1 Creator responsibility. A Creator is responsible for income, payroll, business, professional, and other taxes imposed directly on the Creator or Creator business unless applicable law provides otherwise.
20.2 Tax documentation. Textority or a Payment Provider may require tax identification information and forms reasonably necessary for reporting, withholding, provider onboarding, or payout eligibility, including a U.S. Form W-9, an applicable Form W-8 series form, or a local equivalent where applicable.
20.3 Information reporting. Textority or a Payment Provider may issue or file tax information returns, statements, or similar reports where the applicable law and payment architecture make that party responsible. These Terms do not designate Textority as the tax-reporting party for every Creator or payment flow.
20.4 Withholding. Textority or a Payment Provider may withhold from amounts otherwise payable where required by applicable tax law or properly authorized by the applicable payment structure. Withholding is separate from buyer-facing Transaction Taxes.
20.5 Backup withholding. Where U.S. backup withholding law applies to a reportable payment, the legally responsible payer may be required to withhold because of missing, incorrect, or otherwise deficient taxpayer information or another statutory trigger.
20.6 Colombia. Colombian tax withholding, reporting, invoicing, foreign-exchange, and related obligations depend on the parties, residence, source and characterization of income, payout route, provider configuration, and other facts. These Terms do not state a universal Colombian withholding rate or tax treatment.
20.7 No tax advice. A tax form, withholding amount, or provider classification does not constitute tax advice to the Creator.
21. SANCTIONS, LEGAL PROCESS, COMPLIANCE, AND INVESTIGATIONS
21.1 Sanctions. A Payout may be blocked, rejected, delayed, restricted, or prohibited where required by applicable sanctions law or by a Payment Provider acting under sanctions obligations or provider rules.
21.2 Legal process. Textority or a Payment Provider may restrict or preserve funds, records, or payout activity as required by a court order, government demand, garnishment, levy, seizure order, preservation request, insolvency process, or other legally binding process.
21.3 Compliance review. Payouts may be restricted while Textority or a Payment Provider reasonably investigates suspected fraud, account compromise, prohibited activity, identity mismatch, sanctions concerns, money-laundering risk, payment abuse, or another material compliance issue.
21.4 Cooperation. The Creator must provide information reasonably requested to resolve a payout-related compliance review, subject to applicable law.
21.5 No promise to disclose restricted information. Textority may be legally or contractually restricted from disclosing certain sanctions, law-enforcement, fraud, security, or provider information.
22. OWNERSHIP, CONTROL, ENTITY, AND RECIPIENT CHANGES
22.1 Material changes. A change in Creator ownership, control, legal form, legal name, country, tax status, beneficial owners, payout recipient, or Payout Account may require re-verification and may temporarily affect payout eligibility.
22.2 No automatic transfer of payout rights. Payout rights do not automatically transfer with a sale, assignment, team-member change, or account handoff. A permitted transfer of a Channel or Creator account remains subject to the Terms of Service, Creator Terms, provider requirements, verification, and applicable law.
22.3 Existing obligations remain. A change in ownership, entity, or payout recipient does not automatically eliminate outstanding refunds, Payment Disputes, negative balances, Reserves, Holds, taxes, withholding, buyer obligations, or other valid liabilities.
22.4 New payout destination. A new Payout Account or new provider onboarding may be required after a permitted ownership, entity, or recipient change.
23. SUSPENSION, TERMINATION, AND FINAL CREATOR BALANCES
23.1 Payout restriction. Textority may restrict or suspend payout functionality where reasonably necessary and permitted by the Terms of Service, Creator Terms, Payment Terms, these Terms, provider requirements, or law.
23.2 Grounds. Grounds may include incomplete verification, prohibited activity, fraud, account compromise, sanctions, legal process, material breach, provider restriction, high refund or Payment Dispute exposure, negative balances, tax documentation issues, or another material payment or compliance risk.
23.3 Scope. Where appropriate, Textority may limit action to a specific Payout, Payout Method, or payout feature instead of suspending the entire Creator account.
23.4 No automatic forfeiture. Suspension or termination does not by itself cause Creator Proceeds validly attributable to the Creator to be forfeited.
23.5 No acceleration. Termination does not make pending, unsettled, reserved, held, disputed, restricted, or otherwise unavailable amounts immediately payable.
23.6 Final-balance conditions. A final Payout remains subject to verification, valid fees and adjustments, refunds, reversals, Payment Disputes, chargebacks, Reserves, Holds, taxes, withholding, negative balances, provider restrictions, sanctions, legal process, and unclaimed-property law.
23.7 No universal final-payout period. These Terms do not promise a specific number of days for a final Payout.
23.8 Below-threshold final balance. An ordinary minimum payout threshold does not by itself forfeit a final positive Creator Balance. Textority will handle a final balance according to available payout methods, applicable provider requirements, these Terms, and unclaimed-property law.
24. DEATH, INCAPACITY, DISSOLUTION, INSOLVENCY, AND SUCCESSION
24.1 Individual Creator. If an individual Creator dies or becomes legally incapacitated, Textority may require documentation reasonably necessary to identify an authorized estate representative, guardian, conservator, or other legally authorized person before changing payout instructions or releasing an eligible balance.
24.2 Entity Creator. If an entity Creator is dissolved, liquidated, reorganized, becomes insolvent, or enters bankruptcy, receivership, or a comparable process, Textority may require corporate, court, insolvency, banking, and tax documentation necessary to determine the legally authorized recipient and any applicable restrictions.
24.3 Temporary Hold. A Hold may be applied while authority, entitlement, competing claims, sanctions, tax, or provider requirements are being resolved. That Hold is not itself a forfeiture.
24.4 Competing claims. Textority may delay payment where reasonably necessary to resolve competing claims and may require a court order or other legally sufficient evidence before releasing funds.
24.5 No automatic entitlement. A Creator Team Member, employee, contractor, family member, shareholder, officer, or individual who accepted these Terms for an entity does not automatically acquire a right to the Creator Balance solely because of that relationship.
25. UNCLAIMED CREATOR BALANCES
25.1 Applicable law controls. Unclaimed Creator Balances are subject to applicable unclaimed-property, abandoned-property, escheat, and similar laws.
25.2 Holder depends on architecture. Depending on the payout and provider configuration, Textority, a Payment Provider, or another party may be the legally responsible holder for unclaimed-property purposes. These Terms do not designate Textority as the holder in every configuration.
25.3 Contact and due diligence. Where Textority is the legally responsible holder, Textority may use the Creator's contact information to provide notices or conduct due diligence required by applicable law before reporting or remitting unclaimed property.
25.4 Reporting and remittance. Where required by applicable law, a legally responsible holder may report and remit unclaimed property to the appropriate government authority.
25.5 After remittance. If an amount has been lawfully remitted to a government authority, recovery of that amount may need to be requested from that authority rather than Textority.
25.6 No forfeiture to Textority. An amount does not become Textority revenue merely because the Creator has not claimed or successfully received it.
26. PAYOUT ERRORS, CORRECTIONS, AND INQUIRIES
26.1 Types of issues. Payout issues may include a missing, duplicate, failed, returned, reversed, misdirected, or incorrect Payout; an incorrect fee, withholding, conversion, Reserve, Hold, release, negative balance, or balance adjustment; or a provider correction.
26.2 Reporting. A Creator should report a suspected payout issue promptly using the route in Section 29 and provide information reasonably necessary to investigate it. Prompt reporting does not waive a longer statutory period or non-waivable right.
26.3 Corrections. Textority may correct a documented system, accounting, or payout error within the scope Textority controls. A Payment Provider may separately correct provider-side errors under provider procedures.
26.4 Recovery of overpayment. Correcting an erroneous overpayment or duplicate Payout may include a balance adjustment, offset, transfer reversal, or other recovery method authorized by applicable terms, provider rules, and law.
26.5 No provider-outcome guarantee. Textority cannot guarantee that a bank or Payment Provider will reverse, trace, recover, or reissue a Payout where that process is controlled by the third party.
27. NO BANK, ESCROW, CUSTODY, STORED-VALUE, OR INVESTMENT ACCOUNT
27.1 No deposit account. A Creator Balance displayed in the Services is not a bank deposit account and does not by itself create deposit insurance, a bank-account relationship, or a right to interest.
27.2 No escrow or custody promise. Unless Textority expressly offers a separately approved product under separate terms, the Services are not offered as escrow, custody, client trust, fiduciary-funds, or stored-value services.
27.3 Regulatory classifications depend on facts. These Terms do not state that Textority is or is not a money transmitter, payment facilitator, agent of payee, financial institution, custodian, escrow provider, or other regulated payment entity under any particular law. Any such classification depends on the actual payment and payout architecture and applicable law.
27.4 No investment feature. A Creator Balance is not an investment product and Textority does not offer a return, yield, or investment service on a Creator Balance.
28. CHANGES AND DISPUTE RESOLUTION
28.1 Changes. Textority may update these Creator Payout Terms prospectively in accordance with the Terms of Service.
28.2 Material changes. Material changes receive the notice or affirmative acceptance required by the Terms of Service or applicable law.
28.3 No retroactive forfeiture. A change to these Terms does not retroactively forfeit a Creator Balance or create a new fee for a completed Payout except where applicable law or a binding term permits the change.
28.4 Provider or legal changes. Textority may make a change effective on a shorter timeline where reasonably necessary to comply with law, sanctions, Payment Provider requirements, payment-network rules, fraud prevention, or security obligations, subject to any mandatory notice requirement.
28.5 Legal disputes. Section 29 of the Terms of Service governs legal disputes between a Creator and Textority, including the arbitration agreement, class action waiver, jury trial waiver, arbitration opt-out, and applicable exceptions.
28.6 Provider disputes. A dispute about a Payment Provider's independent service, provider account, or provider-imposed restriction may also be subject to the provider's agreement and procedures.
29. CONTACT
Textority Inc.
10101 SW 27th Ter
Miami, FL 33165
United States
General and legal: hello@textority.com
Legal Center: textority.com/legal
Report a payout problem: textority.com/legal/report
These Subscription and Auto-Renewal Terms apply to subscriptions, memberships, automatically renewing Textority paid plans, recurring Creator Offerings, trials that may convert to paid recurring charges, and other recurring-charge arrangements made available through textority.com, text.me, text.to, lets.talk, the Textority web platform, and related online services operated by Textority Inc.
1. PURPOSE AND SCOPE
1.1 What these Terms govern. These Subscription and Auto-Renewal Terms (the "Subscription Terms") govern the enrollment, recurring authorization, renewal, trial conversion, billing-frequency disclosures, renewal notices, price and material-term changes, cancellation, failed recurring payments, subscription status, and related records for Textority Paid Plans and Recurring Creator Offerings.
1.2 What these Terms do not comprehensively govern. Payment authorization, payment methods, transaction accounting, taxes, fees, and payment errors are governed by the Payment Terms. Refund eligibility and refund treatment are governed by the Refund and Cancellation Policy. Creator payout mechanics are governed by the Creator Payout Terms. Payment Disputes and chargebacks are governed by the Chargeback and Payment Dispute Policy when applicable. Delivery and access are governed by the applicable Transaction Terms, Creator Policies, and Digital Content Delivery and Access Policy when applicable.
1.3 Transaction-specific terms. A Subscription may also be governed by Transaction Terms and, for a Recurring Creator Offering, properly incorporated Creator Policies. Those transaction-specific terms may establish the price, Billing Frequency, Renewal Date, access period, Trial or Promotional Period, cancellation consequences, and other details of the particular Subscription, subject to higher-priority Textority terms and mandatory law.
1.4 No advice. These Subscription Terms describe contractual subscription and recurring-charge rules. They are not legal, tax, accounting, banking, or financial advice.
2. RELATIONSHIP TO OTHER TEXTORITY TERMS
2.1 Additional Terms. These Subscription Terms are Additional Terms under the Textority Terms of Service (the "Terms of Service"). The Terms of Service continue to apply.
2.2 Creator Terms. The Creator Terms govern Creator-specific obligations, including accurate recurring-offer information, Creator Policies, fulfillment, buyer support, and compliance with laws applicable to a Recurring Creator Offering.
2.3 Payment Terms. The Payment Terms govern payment authorization, Payment Methods, payment providers, transaction structure, recurring-charge processing, payment errors, refunds, reversals, and Payment Disputes within their subject matter.
2.4 Refund and Cancellation Policy. The Refund and Cancellation Policy governs whether a Cancellation, failed performance, Non-Delivery, Material Misdescription, unauthorized charge, or other event creates a Refund or other transaction remedy.
2.5 Order of precedence. The order of precedence in Section 30.5 of the Terms of Service applies. These Subscription Terms control only for their specific subscription and automatic-renewal subject matter. Mandatory law controls where it cannot be varied by agreement.
2.6 No retroactive application. A later version of these Subscription Terms does not retroactively authorize a recurring charge, revive a cancelled Subscription, or reduce rights attached to a completed transaction where the governing terms or applicable law prohibit that result.
3. PARTIES, ROLES, AND APPLICATION
3.1 Textority. Textority Inc. operates the Services and may provide, administer, facilitate, route, support, or record subscription, billing, notice, and cancellation functionality where the applicable transaction structure permits or requires it.
3.2 Transaction-specific commercial roles. The identity of the contracting seller, merchant of record, payment recipient, Payment Provider, and supplier for a paid Recurring Creator Offering depends on the applicable Transaction Terms, checkout, order confirmation, receipt, Payment Terms, provider configuration, and law. These Subscription Terms do not designate Textority as merchant of record or contracting seller for every Creator Offering transaction.
3.3 Creator. A Creator that offers a Recurring Creator Offering remains responsible for the Creator Offering, Creator Content, description, recurring information supplied to Textority, delivery or performance, access, support, and Creator Policies, together with any seller or supplier obligations assigned to the Creator by the applicable transaction structure or law.
3.4 Creator Team Members. A Creator Team Member may administer subscription information only within assigned permissions. Assigned access does not by itself make that person the Creator, seller, payment recipient, payout recipient, or person financially responsible for the Creator's commercial obligations.
3.5 Entity accounts. If a Subscription is purchased or operated by an entity, the entity is the contracting party for obligations assigned to it. An authorized representative does not become personally liable for the entity's ordinary commercial obligations solely because the representative accepted or administered the Subscription.
3.6 Payment Providers. A Payment Provider may process recurring charges, store or tokenize a Payment Method, send provider notices, retry eligible payments, or support cancellation-related payment actions according to the applicable configuration. A Payment Provider does not become the seller merely because it processes a recurring charge.
4. ACCEPTANCE AND EXERCISING RIGHTS
4.1 Acceptance. These Subscription Terms apply when they are made available and identified as applicable to a Subscription and are accepted or incorporated into the applicable enrollment or Transaction Terms.
4.2 Affirmative action. Where acceptance is required, Textority relies on an affirmative action presented as acceptance. Passive browsing alone does not create Recurring Authorization.
4.3 Exercising a right is not new acceptance. Cancelling a Subscription, declining a Retention Offer, requesting a Refund, reporting an unauthorized charge, disputing a recurring charge, complaining to a regulator, or exercising a consumer, payment, or legal right does not by itself constitute new acceptance of these Subscription Terms and does not waive a right.
4.4 Existing terms remain applicable. Properly accepted terms for an existing Subscription remain applicable according to their terms, subject to mandatory law and any valid prospective change.
5. DEFINITIONS
Capitalized terms not defined in these Subscription Terms have the meanings given in the Terms of Service, Creator Terms, Payment Terms, Creator Payout Terms, and Refund and Cancellation Policy, including Creator, Creator Offering, Creator Policies, End User, Payment Method, Payment Provider, Teen User, Transaction Terms, and User.
"Subscription" means an arrangement under which access, a service, a plan, a membership, or another offering continues or renews and a charge may recur until cancelled or otherwise ended.
"Textority Paid Plan" means a paid subscription plan for Textority's own Services, as described in the applicable plan and Transaction Terms.
"Recurring Creator Offering" means a Creator Offering, including a membership, subscription, recurring service, or recurring access arrangement, for which charges recur or the offering automatically renews.
"Automatic Renewal" means renewal of a Subscription for another term unless the Subscription is cancelled or otherwise ended.
"Continuous Service" means a Subscription that continues until cancelled or otherwise ended rather than renewing for a fixed recurring term.
"Billing Frequency" means the interval at which recurring charges are scheduled, such as monthly or annually, as disclosed for the Subscription.
"Renewal Date" means the date on which the next recurring charge is scheduled or the date determined under the objective method disclosed for the Subscription.
"Recurring Authorization" means the authorization given for the disclosed recurring charges and recurring terms of a Subscription.
"Trial" means a period during which a Subscription is offered free of charge or at a reduced charge before the ordinary recurring price may begin.
"Promotional Period" means a limited period during which a stated discounted or promotional recurring price applies.
"Cancellation" means stopping future recurring charges or future Automatic Renewal according to the applicable effective date. Cancellation is not automatically a Refund.
"Retention Offer" means a discount, alternative plan, benefit, pause option, or other offer presented after a User begins or requests Cancellation.
6. SUBSCRIPTION ARCHITECTURE
6.1 Each recurring charge follows the applicable transaction structure. A renewal or recurring charge does not create a different seller, merchant-of-record, supplier, or payment architecture merely because the charge recurs. The roles that apply to the initial enrollment continue for the recurring transaction unless validly changed and disclosed under the governing terms and law.
6.2 Textority Paid Plans. Textority is the provider of its own Textority Paid Plans. Pricing, included features, Billing Frequency, renewal, Trial terms, plan changes, and cancellation treatment are those disclosed in the applicable plan flow and Transaction Terms.
6.3 Recurring Creator Offerings. For a Recurring Creator Offering, the Creator remains responsible for the Creator Offering and Creator-specific obligations. Commercial seller and payment roles remain transaction-specific as described in Section 3.2.
6.4 No second transaction created by Creator Policies. Properly incorporated Creator Policies may establish product-specific recurring, access, cancellation, or support terms, but they do not create a separate duplicate purchase transaction for the same charge where the applicable transaction structure provides otherwise.
6.5 No financial account created. A Subscription does not create a bank, escrow, custody, stored-value, deposit, or investment account.
7. TEXTORITY PAID PLANS AND RECURRING CREATOR OFFERINGS
7.1 Separate product categories. A Textority Paid Plan and a Recurring Creator Offering are separate product categories. A rule stated for one does not automatically apply to the other.
7.2 Textority plan terms. Textority may offer monthly, annual, or other plan structures only when the applicable plan flow actually offers them. These Subscription Terms do not establish a particular plan price, Billing Frequency, Trial duration, discount, minimum term, or included feature.
7.3 Creator recurring terms. A Creator may offer a Recurring Creator Offering only through recurring options Textority has enabled and only after providing accurate information required for the enrollment flow.
7.4 No unsupported recurring model. A Creator may not promise a recurring billing model, pause feature, proration method, Trial, Billing Frequency, currency, or cancellation method that the Services do not support.
8. PRE-ENROLLMENT DISCLOSURES
8.1 Material recurring terms. Before a User authorizes a recurring charge, the applicable enrollment flow must clearly present or make reasonably available the material recurring terms required for that Subscription and by applicable law.
8.2 Information normally disclosed. As applicable, the enrollment flow will identify or provide a method to determine:
(a) the product, plan, membership, or Creator Offering;
(b) that charges recur or the Subscription renews automatically;
(c) the recurring amount or method for determining the amount;
(d) the Billing Frequency;
(e) the Renewal Date or objective method for determining it;
(f) the Initial Term and Renewal Term, if any;
(g) material Trial or Promotional Period terms;
(h) the price that applies after a Trial or Promotional Period, where applicable;
(i) how to cancel or where cancellation instructions can be found;
(j) material access or service consequences of Cancellation;
(k) the applicable Refund and cancellation terms;
(l) applicable Creator Policies for a Recurring Creator Offering; and
(m) other information required by applicable law or Transaction Terms.
8.3 Proximity and clarity. Where applicable law requires recurring terms to appear in visual or temporal proximity to the request for consent, the enrollment flow will present them in that manner.
8.4 No hidden renewal. A recurring charge may not be presented in a manner that materially obscures Automatic Renewal, price, Billing Frequency, Trial conversion, or the method to stop future recurring charges.
9. AFFIRMATIVE CONSENT AND RECURRING AUTHORIZATION
9.1 Express authorization. A recurring charge requires affirmative authorization where required by law or the governing terms. Silence, inactivity, or a preselected choice is not treated as Recurring Authorization where affirmative consent is required.
9.2 Scope of authorization. Recurring Authorization is limited to the recurring price or method for determining it, Billing Frequency, and other material recurring terms disclosed when authorization is obtained, as those terms may later be validly changed under these Subscription Terms and applicable law.
9.3 No unlimited authorization. Recurring Authorization does not permit undisclosed charges, materially different billing frequencies, retroactive charges, or charges after a valid Cancellation except for an amount already validly incurred or otherwise authorized.
9.4 Separate purchases. A one-time purchase does not by itself authorize a Subscription, and a Subscription does not by itself authorize unrelated one-time charges.
10. ACKNOWLEDGMENT, RECEIPTS, AND ENROLLMENT RECORDS
10.1 Retainable acknowledgment. Where required by applicable law, Textority or the applicable transaction participant will provide a retainable acknowledgment or confirmation containing the recurring terms, cancellation information, or other required information.
10.2 Transaction records. Textority may maintain a record of the recurring terms presented, acceptance action, date and time, account identifier, Transaction Terms version, Billing Frequency, Renewal Date or determination method, Trial or Promotional Period terms, applicable Creator Policies, and Recurring Authorization where Textority receives or administers those records.
10.3 Provider records. Payment Providers may maintain separate authorization, tokenization, recurring-payment, notice, retry, and cancellation records under their own systems and terms.
10.4 No universal retention period. These Subscription Terms do not promise a single numerical retention period. Records are retained according to applicable law, legitimate transaction, fraud, dispute, tax, and compliance needs, and applicable Textority privacy and retention terms.
11. PRICE, BILLING FREQUENCY, AND RENEWAL TIMING
11.1 Price. The recurring amount or method for determining it is the amount disclosed for the Subscription, subject to a valid prospective change under Section 16.
11.2 Billing Frequency. The Subscription is charged only at the Billing Frequency disclosed and validly authorized, subject to payment-system timing and a valid prospective change.
11.3 Renewal timing. The Renewal Date, or an objective method for determining it, must be disclosed before authorization where required by applicable law or the governing Transaction Terms.
11.4 Taxes and payment charges. Applicable taxes and separately disclosed payment-related charges are governed by the Payment Terms and may change as permitted by law without changing the underlying Subscription price where they are legally distinct from that price.
11.5 No implied plan schedule. These Subscription Terms do not promise that a monthly charge occurs on a particular calendar day, that an annual Subscription renews on a particular date, or that any particular timezone or billing cutoff applies unless disclosed for the Subscription.
12. AUTOMATIC RENEWAL AND RECURRING CHARGES
12.1 Automatic Renewal only when disclosed and authorized. A Subscription renews automatically only when Automatic Renewal is disclosed and the recurring terms are validly authorized.
12.2 Continuation until ended. Subject to applicable law, a Subscription continues until it is cancelled, expires, is terminated, fails for nonpayment, is discontinued, or otherwise ends under its governing terms.
12.3 Recurring charge submission. A recurring charge may be submitted to the authorized Payment Method according to the valid Recurring Authorization and applicable Payment Terms.
12.4 No charge after effective Cancellation. Textority will not knowingly submit or direct a new recurring charge after a Cancellation has become effective, except for an amount already validly incurred before the effective time or another charge independently authorized by the User.
13. TRIALS AND PROMOTIONAL PERIODS
13.1 No universal Trial. These Subscription Terms do not promise that any Textority Paid Plan or Creator Offering includes a free or discounted Trial.
13.2 Trial disclosure. Where a Trial or Promotional Period may convert to a paid recurring charge, the enrollment flow must disclose the material Trial or Promotional Period terms, including duration or end date, the charge that follows or a method for determining it, Billing Frequency, and how to cancel before the paid charge begins.
13.3 Conversion requires valid authorization. A Trial converts to a paid Subscription only where the conversion and resulting recurring charges were validly disclosed and authorized.
13.4 Trial notices. Textority or the applicable transaction participant will provide a Trial-conversion reminder when required by applicable law or expressly promised in the Transaction Terms.
13.5 Trial abuse. Repeated enrollment or other conduct designed primarily to obtain successive promotional periods without paying may be restricted where permitted by law. A good-faith Cancellation or exercise of a statutory Trial right is not abuse.
14. CREATOR OBLIGATIONS FOR RECURRING CREATOR OFFERINGS
14.1 Accurate recurring information. A Creator must provide accurate, complete, and current recurring-offer information required for checkout or enrollment, including price, Billing Frequency, Trial or promotional terms, access conditions, Cancellation terms, and any material limitation.
14.2 Creator Policies. A Creator must keep applicable Creator Policies current and must not use them to waive mandatory consumer rights, obstruct lawful Cancellation, impose an undisclosed renewal condition, or retroactively reduce an existing subscriber's rights.
14.3 No off-platform recurring charge evasion. A Creator may not use Textority enrollment, messaging, or checkout to disguise an unapproved recurring charge, route a prohibited recurring payment outside the disclosed flow, or avoid Textority or Payment Provider requirements.
14.4 Creator changes. A Creator that wants to change a recurring price, Billing Frequency, included access, or other material recurring term must use a method Textority supports and must comply with Section 16 and applicable law.
15. RENEWAL REMINDERS, TRIAL NOTICES, AND PERIODIC DISCLOSURES
15.1 Notices required by law. Textority or the applicable transaction participant will provide a renewal reminder, Trial-conversion notice, annual reminder, or other periodic recurring-charge notice when applicable law requires that notice for the Subscription and assigns the obligation to that participant.
15.2 Transaction-specific commitments. A notice expressly promised in applicable Transaction Terms will be provided according to those terms, subject to applicable law and events outside the responsible party's reasonable control.
15.3 Content. A required or promised notice may include the Subscription identity, recurring amount or range, Billing Frequency, upcoming Renewal Date or cancellation deadline, material changes, and how to cancel, as applicable.
15.4 Delivery method. Notices may be delivered through email, account notification, text message where authorized, or another lawful method appropriate to the Subscription. Where applicable law requires use of a particular channel or the channel used for enrollment, that requirement controls.
15.5 No universal reminder schedule. These Subscription Terms do not create one reminder schedule for every User or every jurisdiction. The timing and content of a required notice depend on applicable law and the Subscription.
16. PRICE AND MATERIAL TERM CHANGES
16.1 Prospective changes only. A recurring price, Billing Frequency, Renewal Term, or other material recurring term may be changed only prospectively and only through a method permitted by the governing terms and applicable law.
16.2 Notice. Textority or the applicable Creator will provide the advance notice required by applicable law or binding Transaction Terms before a material recurring-term change takes effect.
16.3 Price increases. A recurring price increase must be clearly disclosed before the increased charge is submitted where applicable law or the governing terms require advance disclosure.
16.4 Renewed consent. If applicable law requires affirmative consent to a price increase or other material recurring-term change, the increased or changed recurring charge will not be treated as authorized until the required consent is obtained or another legally permitted mechanism applies.
16.5 Cancellation rights. A material change notice will include cancellation information where applicable law requires it.
16.6 No retroactive repricing. A price change does not retroactively increase an amount validly charged for an earlier paid period.
17. RENEWED AUTHORIZATION AND RECONSENT
17.1 When reauthorization may be required. Renewed authorization may be required by applicable law, Transaction Terms, or Payment Provider rules following a material price change, Billing Frequency change, Trial conversion, change in payer, change in Payment Method, expired authorization, or another material recurring-charge event.
17.2 No silent reauthorization. Textority will not treat continued account access, failure to cancel, or silence as renewed authorization where affirmative reconsent is legally required.
17.3 Declining reauthorization. If required reauthorization is not provided, Textority or the applicable transaction participant may allow the Subscription to expire, cancel future recurring charges, restrict paid access at the end of the paid period, or take another action permitted by the governing terms and law.
18. RIGHT TO CANCEL AND STOP FUTURE CHARGES
18.1 Cancellation right. A User may cancel a Subscription and stop future recurring charges through the cancellation method applicable to that Subscription, subject to amounts already validly incurred and mandatory law.
18.2 No mandatory reason. A User is not required to provide a substantive reason for Cancellation unless a specific legal or administrative process lawfully requires information reasonably necessary to identify the Subscription or authenticate the request.
18.3 No waiver. Cancelling does not waive a Refund right, Payment Dispute right, warranty right, statutory withdrawal right, or another non-waivable remedy.
18.4 No minimum-term penalty unless validly agreed and lawful. A Cancellation does not create an early-termination charge unless a validly disclosed minimum-term obligation or another lawful contractual basis expressly permits that charge.
19. ONLINE AND EQUIVALENT CANCELLATION METHODS
19.1 Online enrollment. Where a consumer Subscription is enrolled through a Textority-controlled online flow, Textority will provide an online method to cancel or stop future recurring charges when required by applicable law and will maintain at least one reasonably accessible online cancellation route for that Subscription.
19.2 Equivalent or same-medium cancellation. Where applicable law requires cancellation through the same enrollment medium, through every enrollment medium, or through a mechanism at least as easy as enrollment, Textority and the applicable Creator must comply with that requirement within the functionality they control.
19.3 No unnecessary live-agent requirement. Textority will not require interaction with a live or virtual representative to complete Cancellation where applicable law prohibits that requirement.
19.4 Creator limitations. A Creator may not require a User to leave the Textority cancellation flow, contact the Creator privately, attend a call, or satisfy an additional obstacle as a condition to stopping recurring charges where Textority or applicable law provides a direct cancellation method.
20. AUTHENTICATION, RETENTION OFFERS, AND NO OBSTRUCTION
20.1 Reasonable authentication. Textority may use reasonable authentication or account-security steps to confirm that a Cancellation request relates to the correct account or Subscription. Authentication may not be used as a pretext to obstruct or unreasonably delay Cancellation.
20.2 Retention Offers. Textority or a Creator may present a Retention Offer where permitted by law, but declining the offer must not prevent the User from completing Cancellation.
20.3 No obstruction. Textority and Creators may not intentionally hide the cancellation route, misrepresent the consequences of Cancellation, impose unreasonable conditions, or create unnecessary steps designed primarily to deter or delay a valid Cancellation.
20.4 No retaliation. A good-faith Cancellation, refusal of a Retention Offer, consumer complaint, or exercise of a legal right is not grounds for retaliation.
21. CANCELLATION EFFECTIVE DATE AND CONFIRMATION
21.1 Effective date. Cancellation stops future recurring charges according to the effective date stated in the applicable flow or Transaction Terms, subject to mandatory law and amounts already validly incurred.
21.2 Prompt processing. Where applicable law requires immediate or prompt processing of Cancellation, the responsible party will process the Cancellation accordingly.
21.3 Confirmation. Where required by applicable law or the applicable Textority flow, a Cancellation confirmation or account status will identify that future recurring charges have been stopped and may state when paid access ends.
21.4 Access period. Unless applicable law, a Refund, or Transaction Terms provide otherwise, Cancellation ordinarily stops the next renewal while allowing already-paid access to continue through the end of the current paid period.
21.5 No revival without authorization. A cancelled Subscription is not reactivated for future recurring charges without a new authorization or other lawful basis.
22. CANCELLATION VERSUS REFUND
22.1 Different actions. Cancellation stops future recurring charges or future renewal. A Refund returns all or part of a prior charge. One does not automatically require the other.
22.2 Prior authorized charges. Cancellation does not automatically refund a charge that was validly authorized and incurred before Cancellation became effective.
22.3 Refund rights. Refund eligibility is determined by the Refund and Cancellation Policy, applicable Creator Policies, Transaction Terms, provider or network rules, and mandatory law.
22.4 Post-cancellation charges. A recurring charge submitted after Cancellation became effective, and that was not already validly incurred or independently authorized, may be reviewed as an unauthorized or erroneous charge under the Payment Terms and Refund and Cancellation Policy.
23. PLAN CHANGES, UPGRADES, DOWNGRADES, AND SUBSCRIPTION MODIFICATIONS
23.1 No universal proration rule. These Subscription Terms do not create a universal rule for upgrade charges, downgrade timing, credits, proration, or plan migration.
23.2 Disclosed treatment controls. An upgrade, downgrade, tier change, billing-frequency change, pause, or other modification is handled according to the applicable plan flow, Transaction Terms, Creator Policies, and law.
23.3 Material changes. A modification that changes future recurring price, Billing Frequency, or another material recurring term remains subject to Sections 16 and 17.
23.4 No retroactive reduction. A Creator may not use a tier or policy change to retroactively remove already-purchased access or materially reduce rights attached to an already-paid period except where the governing terms and law permit that result.
24. FAILED RECURRING PAYMENTS, RETRIES, AND DUNNING
24.1 Failed charge. If a recurring charge is declined or fails, Textority or a Payment Provider may retry the charge only within the scope of a valid Recurring Authorization, applicable provider rules, and law.
24.2 No universal retry schedule. These Subscription Terms do not promise or authorize a fixed number of retries, retry interval, grace period, or dunning sequence.
24.3 Account or access consequences. A failed recurring payment may result in temporary grace access, restricted features, suspension of paid access, downgrade, expiration, or Cancellation only as disclosed by the applicable plan or offering terms and permitted by law.
24.4 Cancellation remains available. A failed payment or past-due status does not eliminate a User's right to stop future recurring charges.
24.5 Amounts already owed. Cancellation or payment failure does not eliminate a charge or other amount already validly incurred before the Subscription ended.
25. ACCESS AND SERVICE AFTER CANCELLATION OR NONPAYMENT
25.1 Current paid period. Unless the applicable terms or law provide otherwise, a User who cancels after paying for a period may continue to receive the purchased access through the end of that paid period.
25.2 Immediate loss of access. Access may end earlier where a Refund is issued for the relevant period, the Transaction Terms clearly provide for immediate termination, fraud or account compromise requires protective action, content must be removed for legal or safety reasons, or applicable law permits or requires earlier termination.
25.3 Nonpayment. If a recurring payment fails and is not successfully resolved, paid access may end or be restricted according to the applicable terms and provider status.
25.4 Purchased Digital Content. Treatment of purchased or previously delivered Digital Content after Cancellation is governed by the applicable license, Transaction Terms, Refund and Cancellation Policy, and Digital Content Delivery and Access Policy when applicable.
26. CREATOR DISCONTINUATION OR INABILITY TO CONTINUE
26.1 Ending a Recurring Creator Offering. A Creator may discontinue future enrollment or future renewal of a Recurring Creator Offering only prospectively and subject to existing subscriber rights, applicable Transaction Terms, Creator Policies, and law.
26.2 Existing subscribers. A Creator must not continue recurring charges for an offering that the Creator cannot or will not materially provide, except where a lawful and properly disclosed transition or substitute performance applies.
26.3 Buyer remedies. If a Creator discontinues, materially reduces, or cannot perform a Recurring Creator Offering, the subscriber's remedies are determined under the Refund and Cancellation Policy, applicable Transaction Terms, Creator Policies, and mandatory law.
26.4 Textority enforcement. Textority may stop future recurring charges, suspend enrollment, restrict the Creator Offering, or take another action permitted by the Terms of Service, Creator Terms, Payment Terms, provider requirements, or law.
27. UNAUTHORIZED, REVOKED, OR DISPUTED RECURRING CHARGES
27.1 Separate categories. Cancellation, revocation of payment authorization, an unauthorized charge, a duplicate charge, a billing error, a Refund request, and a Payment Dispute are separate processes and may have different legal effects.
27.2 Unauthorized charges. A User may report a recurring charge as unauthorized without first cancelling the Subscription, subject to reasonable verification and applicable Payment Method procedures.
27.3 Revocation. A legally effective revocation of recurring payment authorization stops future charges to the extent required by applicable law or Payment Method rules. Revocation does not necessarily eliminate a separate payment obligation already validly incurred.
27.4 External rights. Nothing in these Subscription Terms limits a non-waivable right available through a card issuer, bank, Payment Provider, payment network, regulator, or applicable statute.
27.5 No contact-first condition. Textority may encourage direct resolution, but a User is not required to contact Textority or a Creator before using an external payment right where applicable law or the governing Payment Method rules do not permit that condition.
28. TEEN USERS AND GUARDIAN AUTHORIZATION
28.1 Guardian framework. Purchases and recurring enrollments connected to a Teen User are subject to the guardian-authorization framework in Section 4 of the Terms of Service.
28.2 Recurring authorization. A guardian's authorization covers only the recurring charges and recurring terms properly disclosed for the authorized enrollment.
28.3 Material changes. A material price or recurring-term change may require renewed guardian authorization where applicable law, Transaction Terms, or the applicable Textority flow requires it.
28.4 Cancellation. A guardian may exercise the cancellation rights made available for the Subscription, subject to applicable law and the governing terms.
29. UNITED STATES CONSUMER SUBSCRIPTIONS
29.1 ROSCA. For an online negative-option transaction subject to the Restore Online Shoppers' Confidence Act, the material terms must be clearly and conspicuously disclosed before billing information is obtained, express informed consent must be obtained before charging, and a simple mechanism must be provided to stop recurring charges.
29.2 State automatic-renewal laws. State law may impose additional requirements concerning disclosure placement, acknowledgments, affirmative consent, annual reminders, pre-renewal notices, Trial notices, price changes, cancellation methods, same-medium cancellation, immediate online cancellation, Retention Offers, and records. Those requirements apply when the relevant state law governs the Subscription.
29.3 Online cancellation. Where state law requires a consumer who enrolled online to cancel online or through a mechanism at least as easy as enrollment, the applicable Textority-controlled subscription flow will provide that method.
29.4 Notices. Where state law requires an annual reminder, a pre-renewal notice for a long-term Subscription, a Trial-conversion reminder, or a price-change notice, the responsible transaction participant will provide the notice within the legally required period and through the legally required or permitted method.
29.5 No waiver. A state or federal consumer right that cannot lawfully be waived controls over a conflicting term in these Subscription Terms, Creator Policies, or Transaction Terms.
30. COLOMBIA CONSUMER SUBSCRIPTIONS AND AUTOMATIC RENEWAL
30.1 Applicability. This Section applies where Colombian consumer law governs the Subscription.
30.2 Express acceptance and information. Automatic-renewal, duration, minimum-term, termination, and recurring-charge conditions must be disclosed and accepted in the manner required by Colombian law. Where a separate document or express acceptance is legally required for an automatic-renewal or minimum-permanence clause, that requirement controls.
30.3 Termination of automatic renewal. A contractual automatic-renewal clause may not prevent a Colombian consumer from terminating the contract when Colombian law gives the consumer that right, and may not impose an unlawful early-termination penalty.
30.4 Minimum permanence. A minimum-permanence clause is used only where permitted by Colombian law and subject to the conditions that law imposes, including any required substantial consumer advantage, alternative without minimum permanence, duration limit, express agreement, and proportional treatment on early termination.
30.5 Automatic extension after a minimum term. Where a Colombian contract automatically continues after an applicable minimum-permanence period, the consumer retains the termination rights provided by Article 41 of the Colombian Consumer Statute and other applicable law.
30.6 Abusive clauses. A Creator Policy, Textority term, or Transaction Term does not apply to the extent it constitutes an ineffective or abusive clause under mandatory Colombian consumer law, including an unlawful restriction on a consumer's ability to terminate an automatically renewed contract.
30.7 E-commerce acceptance. For a covered Colombian e-commerce transaction, acceptance must be express, unequivocal, and capable of verification as required by law, and required contract terms must be made available in the manner required by applicable e-commerce rules.
31. BUSINESS PURCHASERS AND NON-CONSUMER ACCOUNTS
31.1 Consumer-law application is fact-specific. Some automatic-renewal statutes apply only to consumers, while others may also cover certain small businesses or other purchasers. Applicability depends on the jurisdiction, purchaser, transaction, and statutory definition.
31.2 Contractual rules remain. The contractual disclosure, authorization, cancellation, and record requirements in these Subscription Terms apply according to their terms even where a particular consumer-only statute does not apply, unless a valid business agreement provides otherwise.
31.3 Enterprise terms. A signed enterprise or negotiated business agreement may establish different renewal, notice, billing, or cancellation terms to the extent applicable law permits.
32. SUBSCRIPTION RECORDS AND AUDIT TRAIL
32.1 Records. Textority may maintain records relating to a Subscription where Textority receives or administers those records, including enrollment terms, Transaction Terms, Creator Policies, acceptance, Recurring Authorization, notices, price changes, renewed consent, recurring charges, cancellation requests, cancellation confirmation, and subscription status.
32.2 Accuracy. Textority may correct an identified record error and may rely on provider, system, transaction, or communication records reasonably relevant to the issue.
32.3 Creator cooperation. A Creator must maintain and provide records reasonably necessary to support recurring terms, delivery, access, notices, cancellation, and other Creator obligations where required by the Creator Terms or applicable law.
32.4 Privacy and retention. Subscription records are processed and retained subject to applicable privacy law, legal obligations, fraud prevention, dispute needs, and applicable Textority privacy and retention terms.
33. ABUSE, FRAUD, AND GOOD-FAITH RIGHTS
33.1 Prohibited abuse. A User may not knowingly fabricate a Cancellation, falsify evidence, use a stolen Payment Method, seek duplicate recovery, or engage in systematic Trial or promotional abuse designed primarily to evade payment.
33.2 Protective action. Textority may investigate suspected abuse and take action permitted by the Terms of Service, Payment Terms, provider rules, and applicable law.
33.3 Good-faith rights protected. A good-faith Cancellation, refusal of a Retention Offer, Refund request, payment complaint, unauthorized-charge report, Payment Dispute, chargeback, regulatory complaint, or exercise of a statutory right does not by itself constitute abuse.
34. CHANGES AND VERSIONING
34.1 Changes to these Subscription Terms. Textority may update these Subscription Terms prospectively in accordance with the Terms of Service.
34.2 Material changes. A material change receives the notice or affirmative acceptance required by the Terms of Service, applicable Transaction Terms, or applicable law.
34.3 Existing Subscriptions. A change to these Subscription Terms does not by itself reauthorize a cancelled Subscription, retroactively change an already-incurred recurring charge, or eliminate a non-waivable right.
34.4 Legal or provider changes. Textority may make a change effective on a shorter timeline where reasonably necessary to comply with law, court order, regulator requirements, Payment Provider or network requirements, fraud prevention, or security, subject to any mandatory notice or consent requirement.
35. DISPUTE RESOLUTION
35.1 Legal disputes. Section 29 of the Terms of Service governs legal disputes between a User and Textority, including the arbitration agreement, class action waiver, jury trial waiver, arbitration opt-out, governing law, and applicable exceptions.
35.2 External payment processes. Nothing in these Subscription Terms eliminates a non-waivable right to use an issuer, bank, Payment Provider, payment-network, regulatory, or statutory process.
35.3 Creator disputes. A disagreement between a Creator and subscriber concerning fulfillment, access, Creator Policies, or a Creator Offering does not alter the dispute terms that govern claims against Textority and does not eliminate any mandatory right.
36. CONTACT
Textority Inc.
10101 SW 27th Ter
Miami, FL 33165
United States
General and legal: hello@textority.com
Legal Center: textority.com/legal
Report a subscription or payment problem: textority.com/legal/report
This Refund and Cancellation Policy applies to refund, cancellation, reversal, and related transaction-remedy functionality made available through textority.com, text.me, text.to, lets.talk, the Textority web platform, and related online services operated by Textority Inc.
1. PURPOSE AND SCOPE
1.1 What this Policy governs. This Policy governs refund and cancellation treatment for paid Creator Offerings and Textority paid plans, including refund requests, cancellation requests, full and partial refunds, non-delivery, material misdescription, unauthorized or duplicate charges, Creator unavailability, scheduled services, Digital Content, recurring Creator Offerings, refund method, refund timing, and the interaction between refunds, Creator Balances, and Payment Disputes.
1.2 Who this Policy applies to. This Policy applies to Users who purchase paid Creator Offerings or Textority paid plans, Creators whose Creator Offerings are subject to refund or cancellation activity, authorized Creator Team Members acting within assigned permissions, and guardians or other payers where the Terms of Service permit a purchase connected to a Teen User.
1.3 What this Policy does not comprehensively govern. Detailed payment authorization and transaction accounting are governed by the Payment Terms. Detailed Creator payout mechanics are governed by the Creator Payout Terms. Detailed automatic-renewal mechanics are governed by the Subscription and Auto-Renewal Terms. Detailed chargeback and Payment Dispute procedures are governed by the Chargeback and Payment Dispute Policy. Detailed Digital Content delivery and access rules are governed by the Digital Content Delivery and Access Policy.
1.4 Transaction-specific treatment. The party that is legally or contractually responsible for issuing, funding, facilitating, administering, or recording a Refund may vary by transaction structure, Payment Provider configuration, Transaction Terms, and applicable law. This Policy does not designate Textority as merchant of record or contracting seller for every Creator Offering transaction.
1.5 No advice. This Policy describes contractual refund and cancellation rules. It is not legal, tax, accounting, banking, or financial advice.
2. RELATIONSHIP TO OTHER TEXTORITY TERMS
2.1 Additional Terms. This Policy is Additional Terms under the Textority Terms of Service (the “Terms of Service”). The Terms of Service continue to apply.
2.2 Creator Terms and Payment Terms. The Creator Terms govern Creator-specific responsibilities. The Payment Terms govern payment authorization, transaction structure, payment methods, fees, taxes, balances, refunds, reversals, Payment Disputes, and related payment mechanics.
2.3 Creator Payout Terms. The Creator Payout Terms govern how a Refund, reversal, Payment Dispute, negative balance, Reserve, Hold, or other adjustment may affect a Creator Balance or Payout.
2.4 Transaction Terms and Creator Policies. Transaction Terms and properly incorporated Creator Policies govern transaction-specific refund, cancellation, rescheduling, delivery, access, and service terms to the extent they do not conflict with higher-priority Textority terms or mandatory law.
2.5 Mandatory law. Nothing in this Policy overrides, limits, or waives a non-waivable right or remedy available under applicable law.
2.6 Order of precedence. The order of precedence stated in the Terms of Service applies.
3. PARTIES, ROLES, AND APPLICATION
3.1 Textority. Textority Inc. operates the Services and may provide, administer, facilitate, route, support, or record refund and cancellation functionality where the applicable transaction structure permits or requires it.
3.2 Creator. A Creator supplies, performs, delivers, and supports its Creator Offering and is responsible for the accuracy of the offering description, material delivery or performance commitments, Creator Policies, and other Creator obligations stated in the Terms of Service and Creator Terms.
3.3 Transaction-specific seller and payment roles. The applicable checkout, Transaction Terms, order confirmation, receipt, Payment Provider configuration, and law determine who is the contracting seller, merchant of record, payment recipient, or other legally relevant participant for a paid Creator Offering.
3.4 Creator Team Members. A Creator Team Member may handle refund or cancellation activity only within assigned permissions. Assigned access does not by itself make the team member the Creator, seller, payment recipient, payout recipient, or person financially responsible for the Creator’s refund obligations.
3.5 Entity accounts. Where a buyer or Creator is an entity, the entity is the contracting party unless the applicable Transaction Terms state otherwise. An authorized representative does not become personally responsible for the entity’s commercial obligations solely because the representative acts for the entity.
3.6 Guardians and Teen Users. Refunds and cancellations relating to a purchase connected to a Teen User are handled consistently with the guardian and payer framework in the Terms of Service and applicable Transaction Terms. A Teen User does not become the financially responsible purchaser merely by accessing a purchased Creator Offering.
4. ACCEPTANCE AND EXERCISING RIGHTS
4.1 Acceptance. This Policy applies where it is made available and identified as applicable to the relevant account, purchase, enrollment, or transaction in accordance with the Terms of Service.
4.2 Exercising a right is not new acceptance. Requesting a Refund, requesting a Cancellation, contacting support, reporting fraud or an unauthorized charge, submitting a Payment Dispute, initiating a chargeback, making a consumer complaint, or exercising a statutory or contractual right does not by itself constitute new acceptance of this Policy and does not waive any right.
4.3 Existing terms remain applicable. Terms properly accepted for the relevant account, purchase, or enrollment continue to apply according to their terms, subject to mandatory law.
5. DEFINITIONS
Capitalized terms not defined here have the meanings given in the Terms of Service, Creator Terms, Payment Terms, and Creator Payout Terms.
“Cancellation” means stopping a future charge, renewal, access period, or scheduled performance according to the applicable terms. Cancellation is not automatically a Refund.
“Creator Refund and Cancellation Terms” means the refund, cancellation, rescheduling, no-show, and related terms included in applicable Creator Policies and presented for a Creator Offering.
“Full Refund” means a Refund of the entire amount properly refundable for the applicable transaction.
“Material Misdescription” means a difference between what was materially represented before purchase and what was actually supplied or performed that would reasonably matter to the purchasing decision.
“Non-Delivery” means that a promised Creator Offering, or a material component of it, was not delivered, made accessible, or performed as required by the applicable Transaction Terms.
“Partial Refund” means a Refund of less than the entire amount charged for a transaction.
“Pro-Rata Refund” means a Partial Refund calculated by reference to an undelivered, unused, unperformed, or unexpired portion where the applicable terms or law establish that method.
“Refund” means a return of all or part of an amount charged for a transaction through the applicable payment flow.
“Refund Destination” means the Payment Method, financial account, or other legally and operationally permitted destination to which a Refund is sent.
“Refund Method” means the payment or provider mechanism used to process a Refund.
“Scheduled Creator Service” means a Creator Service intended to be performed at a scheduled date or time, including a consultation, session, class, workshop, or booking.
6. REFUND AND CANCELLATION ARCHITECTURE
6.1 No universal refund administrator. Depending on the actual transaction structure, a Refund may be issued, initiated, funded, facilitated, administered, or recorded by Textority, a Creator, a Payment Provider, another transaction participant, or a combination of them.
6.2 Textority-controlled processes. Where Textority controls or is authorized to direct the relevant refund or cancellation process, Textority may take the action required or permitted by this Policy, the Transaction Terms, Creator Policies, Payment Terms, provider or network rules, or applicable law.
6.3 Other responsible parties. Where another transaction participant is responsible for issuing or processing a Refund, Textority may route the request, provide relevant records, enforce applicable platform obligations, or otherwise assist within the scope Textority controls.
6.4 No second transaction. A Refund or Cancellation does not by itself create a new purchase transaction or change the commercial roles applicable to the original transaction.
6.5 Mandatory responsibilities remain with the responsible party. A contractual allocation does not transfer an obligation that applicable law independently places on Textority or another transaction participant.
7. CREATOR POLICIES, PLATFORM RULES, AND MANDATORY LAW
7.1 Creator Policies. A Creator may establish lawful Creator Refund and Cancellation Terms for a Creator Offering where those terms are properly presented before purchase or enrollment.
7.2 More generous terms. A Creator may offer terms more generous than Textority’s baseline rules. Where those more generous terms are properly incorporated into the transaction, they apply according to their terms.
7.3 Limits on Creator Policies. A Creator Policy may not waive a mandatory consumer right, contradict a higher-priority Textority term, retroactively reduce a buyer’s rights, or create a refund or cancellation restriction that applicable law prohibits.
7.4 No categorical finality against mandatory rights. A statement such as “all sales are final” or “non-refundable” may apply only to the extent lawful and properly disclosed. It does not eliminate a right arising from mandatory law, a higher-priority Textority term, a valid provider or network rule, Non-Delivery, or another binding remedy.
7.5 No universal change-of-mind guarantee. Except where applicable law, Transaction Terms, Creator Policies, or Textority expressly provide otherwise, this Policy does not create a universal satisfaction guarantee or change-of-mind Refund right.
7.6 No retroactive reduction. Refund, cancellation, rescheduling, delivery, access, and service terms applicable to a completed purchase may not be retroactively reduced where the governing terms or law prohibit that change.
8. PRE-PURCHASE DISCLOSURE AND VERSION LOCKING
8.1 Material terms. Before a purchase or recurring enrollment is completed, the applicable flow should present or make reasonably available the material refund and cancellation terms relevant to that transaction, together with the other material Transaction Terms.
8.2 Creator Offering information. Where applicable, material information includes the Creator identity, offering description, price, currency, recurring terms, delivery or performance method, access duration, cancellation or rescheduling rules, refund terms, and material limitations.
8.3 Version presented. Subject to higher-priority terms and mandatory law, the material refund and cancellation terms presented for the transaction govern that transaction.
8.4 Records. Textority may retain transaction records, version identifiers, timestamps, acceptance records, and other evidence reasonably necessary to document what was presented or accepted, subject to applicable privacy and retention requirements.
8.5 No unsupported capability. This Policy does not represent that a particular checkout, refund, cancellation, or account feature exists unless Textority actually makes it available.
9. HOW TO REQUEST A REFUND OR CANCELLATION
9.1 Available routes. A User may submit a Refund or Cancellation request through the account, transaction history, receipt, support route, Creator support route, Payment Provider process, or other method made available for the applicable transaction.
9.2 Information that may be requested. A request may require reasonable information such as the transaction identifier, purchase date, offering or plan, amount, reason for the request, relevant communications, and evidence of Non-Delivery, Material Misdescription, duplicate billing, cancellation, or another claimed basis.
9.3 No unnecessary information. Textority will not require information that is unrelated or disproportionate to evaluating the request or complying with law, provider rules, fraud prevention, or recordkeeping obligations.
9.4 Prompt reporting encouraged. Users should report payment and delivery problems promptly because provider, network, Creator Policy, and statutory periods may apply. Prompt reporting does not shorten a longer non-waivable period provided by law.
10. CONTACTING THE CREATOR FIRST
10.1 Not a universal precondition. A User is not required to contact the Creator first before using a Textority support route, exercising an External Payment Right, or invoking a statutory right unless the applicable legal process itself requires notice to the provider or another party.
10.2 Creator contact may help. For delivery, performance, rescheduling, or product-specific questions, contacting the Creator may permit faster resolution where the Creator is the party able to cure the issue.
10.3 No interference with legal rights. Textority and Creators may not require an informal support process to be completed first where doing so would unlawfully delay, burden, or waive a mandatory consumer, payment, or statutory remedy.
11. REVIEW, ESCALATION, AND AUTHORITY
11.1 Review. A Refund request may be reviewed against the applicable Transaction Terms, Creator Policies, payment records, delivery or access evidence, performance records, communications, provider rules, and applicable law.
11.2 Textority action where authorized. Where Textority controls or is authorized to direct the relevant process, Textority may approve, deny, partially approve, facilitate, require, or escalate a Refund or Cancellation consistent with the governing terms and law.
11.3 Mandatory outcomes. Where applicable law, binding Transaction Terms, a properly incorporated Creator Policy, or a controlling provider or network rule requires a Refund or Cancellation, the responsible party must comply with that requirement.
11.4 Discretionary outcomes. Where no source creates a mandatory entitlement, Textority may exercise reasonable discretion within the scope Textority controls to address fraud, platform integrity, Non-Delivery, Material Misdescription, Creator unavailability, prohibited activity, safety risk, or comparable circumstances. Exercising discretion in one case does not create an entitlement in another.
11.5 No guaranteed result where third parties control. Textority cannot guarantee that a bank, issuer, Payment Provider, Creator, payment network, or other independent party will approve, process, or complete a Refund where that decision is controlled by the third party.
12. INFORMATION, EVIDENCE, AND COOPERATION
12.1 Buyer information. A buyer may be required to provide truthful information reasonably necessary to evaluate a request.
12.2 Creator cooperation. A Creator must cooperate reasonably with refund, cancellation, delivery, performance, fraud, and Payment Dispute inquiries and must provide accurate evidence reasonably requested under the Creator Terms.
12.3 Relevant evidence. Evidence may include transaction records, Creator Policies, delivery logs, access records, booking records, communications, service records, cancellation confirmations, refund records, provider records, and other information relevant to the request.
12.4 No fabricated evidence. No User may fabricate, alter, conceal, or knowingly misrepresent material evidence in connection with a Refund, Cancellation, Payment Dispute, complaint, or investigation.
13. GENERAL REFUND AND CANCELLATION GROUNDS
13.1 Sources of entitlement. A Refund or Cancellation may be required by applicable law, Transaction Terms, Creator Policies, Textority terms, provider or network rules, or another binding source applicable to the transaction.
13.2 Common grounds. Depending on the governing terms and facts, grounds that may require or support relief include Non-Delivery, Material Misdescription, duplicate billing, unauthorized charges, Creator cancellation, Creator inability to perform, unlawful or prohibited activity, an applicable statutory withdrawal right, or another material failure to provide what was promised.
13.3 Dissatisfaction alone. Dissatisfaction, a change in preference, or non-use does not automatically create a Refund unless a governing term or law provides that right.
13.4 Product-specific analysis. The appropriate outcome may differ for Digital Content, a Scheduled Creator Service, a membership, a subscription, a course, a booking, or another Creator Offering.
14. NON-DELIVERY
14.1 Reporting. A buyer may report that a Creator Offering or a material component was not delivered, made accessible, or performed as required by the applicable Transaction Terms.
14.2 Evidence. Review may consider delivery records, access records, service records, Creator communications, technical incidents, and whether an alternative lawful delivery method was offered and accepted.
14.3 Cure. Where lawful and reasonable, a prompt cure, restoration of access, replacement delivery, rescheduling, or completion may resolve the issue without a Refund if the buyer’s governing rights are preserved.
14.4 Refund where required. If Non-Delivery creates a Refund right under applicable law or binding terms, the responsible party must provide the required remedy.
15. MATERIAL MISDESCRIPTION OR MATERIAL DIFFERENCE
15.1 Material comparison. A Refund request based on Material Misdescription is evaluated by comparing the material pre-purchase representation with the offering actually supplied or performed.
15.2 Minor differences. A minor stylistic difference, subjective dissatisfaction, or immaterial variation does not by itself constitute Material Misdescription.
15.3 Material omissions. A material omission can support a claim where applicable law or the governing terms treat the omission as misleading or as a failure to provide what was promised.
15.4 Creator responsibility. A Creator is responsible for accurate and non-misleading offering descriptions under the Creator Terms.
16. UNAUTHORIZED, FRAUDULENT, DUPLICATE, OR ERRONEOUS CHARGES
16.1 Reporting. A User may report an unauthorized, fraudulent, duplicate, or incorrect charge through the routes made available by Textority or the applicable Payment Provider and may also use any External Payment Right available through the User’s financial institution.
16.2 Internal review does not replace external rights. A Textority review does not replace a statutory or contractual unauthorized-transaction or billing-error process administered by a card issuer, bank, wallet provider, or other financial institution.
16.3 Duplicate or incorrect Textority-controlled charges. Where Textority confirms a duplicate or incorrect charge within the scope Textority controls, Textority may correct the error through an appropriate Refund, reversal, credit, or other lawful adjustment.
16.4 Fraud controls. Textority may request verification or supporting information reasonably necessary to distinguish a genuine unauthorized transaction from account misuse, friendly fraud, or another abusive claim.
17. CREATOR UNAVAILABILITY, BREACH, PROHIBITED ACTIVITY, AND SAFETY REMOVAL
17.1 Creator unavailable or unresponsive. A Creator’s material unavailability or failure to respond may support further review where it prevents delivery, performance, support, or a legally required remedy.
17.2 Creator breach. A Creator’s violation of the Terms of Service, Creator Terms, Transaction Terms, or Creator Policies may support a Refund, Cancellation, restriction, or other remedy where the breach materially affects the buyer’s transaction or where applicable law requires relief.
17.3 Prohibited activity. If a Creator Offering violates the Prohibited Products and Services Policy or applicable law, Textority may restrict or remove the offering and may take refund or transaction action within the scope Textority controls where authorized or required.
17.4 Removal does not create a universal refund rule. Removal, suspension, or termination does not automatically require the same Refund outcome in every case. Mandatory law and existing buyer rights remain controlling.
18. DIGITAL CONTENT AND ACCESS
18.1 Digital Content is not automatically final sale. This Policy does not impose a universal rule that Digital Content becomes non-refundable merely because it was delivered, opened, downloaded, streamed, viewed, or accessed.
18.2 Use may be relevant. Access, download, streaming, consumption, completion, and access duration may be relevant to a Creator Policy, a fraud review, calculation of a Partial Refund, or a statutory exception where applicable law makes those facts relevant.
18.3 Delivery problems. Inaccessible, corrupt, materially incomplete, or otherwise unusable Digital Content may be evaluated under the Digital Content Delivery and Access Policy and the applicable Transaction Terms.
18.4 Immediate performance or access. Where a legal right of withdrawal can be limited or excluded because performance began or access was provided with the consumer’s agreement, that limitation applies only if the requirements of the applicable law are actually satisfied.
18.5 Purchased access. A Refund may result in termination of the refunded access or license to the extent permitted by applicable law and the applicable Transaction Terms.
19. SCHEDULED CREATOR SERVICES AND BOOKINGS
19.1 Creator cancellation. If a Creator cancels or cannot perform a Scheduled Creator Service, the Creator should offer the remedy required by applicable law and the governing terms, which may include rescheduling, substitute performance where appropriate, or a Refund of the unperformed portion.
19.2 Buyer cancellation. A buyer’s right to cancel or reschedule a Scheduled Creator Service depends on the applicable Creator Refund and Cancellation Terms, Transaction Terms, and mandatory law.
19.3 No universal cancellation window. This Policy does not establish a universal 24-hour, 48-hour, or other cancellation cutoff.
19.4 No-show rules. A no-show fee, forfeiture, or reduced Refund applies only if lawful, properly disclosed before purchase, and supported by the applicable transaction terms.
19.5 Partial performance. Where a Creator Service has been partly performed, the appropriate remedy may be a Partial Refund or another lawful remedy rather than a Full Refund, depending on the governing terms and law.
20. RESCHEDULING AND ALTERNATIVE PERFORMANCE
20.1 Rescheduling. A buyer and Creator may agree to reschedule a Creator Service where the Services support it and the agreement does not waive a mandatory right unlawfully.
20.2 Alternative performance. A materially equivalent alternative may be offered where appropriate, but the buyer is not required to accept a substitute when applicable law or binding terms instead entitle the buyer to a Refund or Cancellation.
20.3 Records. A rescheduling or substitute-performance agreement may be recorded to document the revised performance terms.
21. MEMBERSHIPS, SUBSCRIPTIONS, AND RECURRING CREATOR OFFERINGS
21.1 Cancellation stops future charges. Cancellation of an automatically renewing Creator Offering stops future recurring charges according to the applicable effective date. Cancellation is not automatically a Refund of an earlier authorized charge.
21.2 Access after cancellation. Unless applicable law, Transaction Terms, or Creator Policies provide otherwise, cancellation may permit access through the end of the already-paid period.
21.3 Unauthorized post-cancellation charges. A charge submitted after a Cancellation became effective may be reviewed as an incorrect or unauthorized charge and remains subject to applicable law and External Payment Rights.
21.4 Recurring terms. Detailed enrollment, renewal, trial conversion, reminder, price-change, reauthorization, and cancellation mechanics are governed by the Subscription and Auto-Renewal Terms and applicable Transaction Terms.
21.5 No cancellation obstacle. A Creator may not impose a cancellation obstacle that Textority itself could not lawfully impose for the applicable transaction.
22. TEXTORITY PAID PLANS AND TRIALS
22.1 Plan cancellation. A User may cancel a Textority paid plan through the cancellation method Textority makes available for that plan. Cancellation stops future renewal according to its effective date.
22.2 Prior plan charges. Cancellation does not automatically create a Refund for a prior authorized Textority plan charge.
22.3 Plan Refunds. A Textority plan charge is refundable where applicable law, the applicable enrollment terms, a binding Textority commitment, or Textority’s exercise of discretion provides a Refund. This Policy does not create a universal plan Refund window.
22.4 Trials. A free or discounted trial converts to a paid plan only where the conversion, timing, resulting charge, and cancellation method were disclosed and properly authorized before enrollment.
22.5 No fixed trial period stated. This Policy does not promise a fourteen-day trial or any other universal trial duration.
23. FULL, PARTIAL, AND PRO-RATA REFUNDS
23.1 Full Refund. A Full Refund may apply where the entire charge is required to be returned under applicable law or governing terms, or where the responsible party lawfully approves a Full Refund.
23.2 Partial Refund. A Partial Refund may apply where only part of the transaction is affected and a partial remedy is lawful and consistent with the governing terms.
23.3 Pro-Rata Refund. A Pro-Rata Refund applies only where the applicable law or terms establish a lawful proration method. This Policy does not create a universal proration formula.
23.4 No forced partial remedy. A Partial Refund or substitute remedy may not be used to reduce a Full Refund that applicable law or binding terms require.
24. REFUND AMOUNT, TAXES, DISCOUNTS, PROMOTIONS, AND CREDITS
24.1 Amount. The Refund amount is determined from the amount lawfully refundable for the transaction after considering the governing terms, mandatory law, prior Refunds, and other valid transaction adjustments.
24.2 Taxes. Transaction Taxes are refunded, adjusted, credited, reported, or retained according to applicable tax law and the actual transaction structure.
24.3 Discounts and promotions. A Refund is generally based on the amount actually paid for the refunded portion rather than an undiscounted reference price, unless applicable law requires otherwise.
24.4 Promotional credits. A promotional credit or non-cash benefit is handled according to the terms under which it was issued and applicable law. A mandatory monetary Refund may not be replaced with platform credit where the law requires money to be returned.
24.5 No double recovery. A User may not receive the same amount twice through a Refund, chargeback, reversal, credit, or other remedy.
25. TEXTORITY FEES, PAYMENT PROCESSING COSTS, AND THIRD-PARTY CHARGES
25.1 Textority Fees. Treatment of a Textority fee when a Refund occurs depends on the applicable fee terms, Transaction Terms, and law. This Policy does not create a universal promise that every Textority fee will be returned or retained.
25.2 Payment Processing Costs. A Payment Provider, bank, payment network, or other third party may retain or impose processing, refund, dispute, conversion, or other costs under its own rules. Those costs may be allocated according to the applicable payment terms.
25.3 Mandatory consumer amount controls. A fee rule or third-party cost may not reduce the amount that applicable consumer law requires to be returned to the buyer.
25.4 No undisclosed refund fee. Textority will not impose a refund-processing fee on a buyer unless the fee is lawful and was properly disclosed or otherwise permitted by the governing terms and law.
26. CREATOR FINANCIAL RESPONSIBILITY AND CREATOR BALANCES
26.1 Allocation. A Creator is financially responsible for a Refund, reversal, chargeback, dispute fee, or related transaction loss only to the extent the Payment Terms, Creator Terms, Creator Payout Terms, Transaction Terms, provider configuration, or law allocate that amount to the Creator.
26.2 Creator Balance adjustments. A properly allocated Refund may reduce a Creator Balance, Available Payout Amount, or future Creator Proceeds and may contribute to a negative balance as provided in the Payment Terms and Creator Payout Terms.
26.3 Refund after Payout. A Refund that becomes due after related Creator Proceeds have been paid out does not eliminate the underlying properly allocated obligation. Recovery may occur through a balance adjustment, offset, Reserve, Hold, provider debit, repayment request, or another method authorized by the applicable terms and law.
26.4 No double deduction. The same Refund or related adjustment may not be deducted twice for the same purpose.
26.5 Ordinary payment obligation. A properly allocated Refund, reversal, Payment Dispute, chargeback, or negative balance is a direct payment or accounting obligation under the applicable payment terms and is not converted into an indemnification claim merely because it affects the Creator.
27. REFUND METHOD, DESTINATION, AND TIMING
27.1 Original Payment Method. Where supported and legally appropriate, a Refund is ordinarily returned through the Payment Method or payment channel used for the original transaction.
27.2 Alternative destination. If the original Payment Method is unavailable, expired, closed, technically unable to receive the Refund, or otherwise unsuitable, an alternative destination may be used only where permitted by the applicable Payment Provider, Transaction Terms, fraud controls, and law.
27.3 Guardian purchases. A monetary Refund for a purchase connected to a Teen User is directed consistently with the payer and guardian structure rather than to the Teen User in a manner inconsistent with the original payment arrangement.
27.4 Initiation is not receipt. Refund approval and Refund initiation do not guarantee the date on which a bank, issuer, wallet, Payment Provider, or other financial institution will post the funds.
27.5 No universal processing period. Except where applicable law or binding terms require a specific period, this Policy does not promise same-day, next-day, or another universal Refund receipt time.
28. PENDING, FAILED, REJECTED, RETURNED, OR REVERSED REFUNDS
28.1 Provider processing. A Refund may remain pending, fail, be rejected, be returned, or require additional steps because of provider rules, closed or invalid accounts, unsupported payment methods, technical errors, compliance review, or other payment-system conditions.
28.2 Follow-up. Textority may request updated information or coordinate with the applicable Payment Provider where Textority controls or supports the relevant process.
28.3 No provider guarantee. Textority cannot guarantee that a third-party institution will successfully receive, trace, reissue, or post a Refund when that function is controlled by the third party.
28.4 Accounting corrections. An obvious erroneous or duplicate Refund may be corrected or recovered through a method authorized by the Payment Terms, provider rules, and applicable law.
29. PAYMENT DISPUTES AND CHARGEBACKS
29.1 Separate processes. A Refund and a Payment Dispute or chargeback are different processes. A Refund is a transaction remedy processed through the applicable refund flow; a Payment Dispute is handled under the rules of an issuer, bank, Payment Provider, payment network, or other Payment Method participant.
29.2 External rights preserved. Using a Textority Refund or support process does not waive an External Payment Right that cannot lawfully be waived.
29.3 No contact-first requirement. Textority may encourage a User to seek direct resolution before opening a chargeback, but doing so is not a condition to exercising a right available under applicable law, provider rules, network rules, or the User’s agreement with a financial institution.
29.4 Coordination. If a Refund and Payment Dispute concern the same amount, the parties may coordinate accounting and evidence to prevent double recovery.
29.5 Detailed procedures. Detailed Payment Dispute, representment, evidence, and chargeback procedures are governed by the Chargeback and Payment Dispute Policy when applicable.
30. COLOMBIA - RIGHT OF WITHDRAWAL (RETRACTO)
30.1 Applicability. Where Colombian consumer law applies to a distance or non-traditional sale and the statutory conditions for the right of withdrawal are satisfied, the consumer may exercise the statutory derecho de retracto notwithstanding a conflicting Creator Policy or other contractual term.
30.2 Five-business-day period. Under Article 47 of Colombia’s Consumer Statute, the maximum period to exercise the right of withdrawal is generally five (5) business days from delivery of a good or, for a service, from conclusion of the service contract, subject to the statutory conditions and exceptions.
30.3 Statutory exceptions. The right of withdrawal does not apply where a statutory exception applies. Those exceptions include, among others, a service whose performance has begun with the consumer’s agreement and the other exceptions established by Article 47 and applicable law.
30.4 Refund amount. Where the statutory right of withdrawal applies, the consumer is entitled to return of the sums required by Colombian law without contractual deductions or retentions that the statute prohibits.
30.5 Refund deadline. Where Article 47 applies, the required return of money may not exceed thirty (30) calendar days from the consumer’s exercise of the right, subject to the statute and any legally applicable rule that provides a shorter period for a particular case.
30.6 Digital Content and services. This Policy does not assume that all Digital Content or online services are automatically included in or excluded from the right of withdrawal. Applicability depends on the statutory characterization, whether performance has begun with the consumer’s agreement, and any other applicable exception.
31. COLOMBIA - PAYMENT REVERSAL AND E-COMMERCE REMEDIES
31.1 Statutory payment reversal. Where Article 51 of Colombia’s Consumer Statute and its implementing rules apply to an electronic-commerce transaction paid with an electronic payment instrument, a consumer may have a statutory payment-reversal right for circumstances including fraud, an unauthorized transaction, non-receipt, material nonconformity, or defect.
31.2 Statutory procedure. The Colombian payment-reversal process may require the consumer to present a complaint to the provider and notify the issuer of the payment instrument within five (5) business days of the event specified by law. The procedure, required information, participating entities, and exceptions are governed by Article 51, Decree 587 of 2016, and other applicable rules.
31.3 Processing period. Where the statutory reversal procedure applies and its requirements are satisfied, the participants in the payment process are subject to the processing period established by applicable law, including the fifteen (15) business-day period provided by Decree 587 of 2016 for making the reversal effective.
31.4 Periodic electronic payments. Colombian law may provide separate rights to revoke or reverse certain periodic electronic payments. Those rights apply independently of any narrower Creator Policy or Textority term.
31.5 E-commerce non-delivery or unavailability. Where Article 50 of Colombia’s Consumer Statute applies and a covered product or service is not delivered within the agreed period or the applicable statutory limit, or is unavailable, the consumer may have a statutory right to terminate and obtain return of sums paid within the period required by law.
31.6 Provider roles. Textority will perform a Colombian Refund, reversal, complaint, or payment function only to the extent Textority is legally responsible for that function or the applicable Transaction Terms and provider configuration assign that function to Textority.
32. UNITED STATES - RECURRING CHARGES AND REFUND RIGHTS
32.1 Recurring charges. For an online negative-option or automatically renewing transaction subject to the Restore Online Shoppers’ Confidence Act or other applicable U.S. law, material recurring terms must be disclosed as required by law, express informed consent must be obtained before charging where required, and a simple mechanism must be available to stop recurring charges.
32.2 Cancellation and prior charges. Stopping future recurring charges does not by itself require a Refund of a prior properly authorized charge unless applicable law, Transaction Terms, Creator Policies, or Textority terms provide otherwise.
32.3 State and local rights. State or local law may provide additional cancellation, renewal, refund, warranty, or consumer-protection rights. Those mandatory rights are preserved.
32.4 No universal U.S. cooling-off right created. This Policy does not create a universal U.S. change-of-mind or cooling-off Refund right for every Digital Content, subscription, or Creator Service purchase.
32.5 External payment rights. Rights available through a card issuer, bank, payment network, or other financial institution remain separate from Textority’s internal Refund and Cancellation process.
33. RECORDS AND AUDIT TRAIL
33.1 Records. Textority may maintain records relating to a Refund or Cancellation where Textority receives or administers those records, including the original transaction, Transaction Terms, Creator Policy version, request, evidence, decision, amount, provider status, cancellation effective date, balance effect, and communications.
33.2 Creator records. Creators must maintain records reasonably necessary to support their legal obligations and material transaction representations as required by the Creator Terms and applicable law.
33.3 Provider records. Payment Providers, issuers, banks, and networks may maintain separate records that control or supplement the transaction evidence within their systems.
33.4 Privacy and retention. Refund and Cancellation records are processed and retained subject to applicable privacy law, legal obligations, fraud prevention, dispute needs, and the applicable Textority privacy terms.
34. ABUSE, FRAUDULENT REQUESTS, AND GOOD-FAITH RIGHTS
34.1 Prohibited abuse. A User may not knowingly submit a false Refund request, fabricate Non-Delivery, manipulate evidence, seek double recovery, use a stolen Payment Method, or engage in systematic Refund or chargeback abuse.
34.2 Reasonable protective action. Textority may investigate suspected abuse and take action permitted by the Terms of Service, Payment Terms, provider rules, and applicable law.
34.3 Good-faith requests are protected. A good-faith Refund request, Cancellation, Payment Dispute, consumer complaint, report, or exercise of a statutory right does not by itself constitute abuse and is not grounds for retaliation.
34.4 No forfeiture of mandatory rights. A fraud-prevention or abuse rule may not be used to eliminate a non-waivable consumer or payment right.
35. CHANGES AND DISPUTE RESOLUTION
35.1 Changes. Textority may update this Policy prospectively in accordance with the Terms of Service.
35.2 Completed transactions. A later change does not retroactively reduce a Refund or Cancellation right that was binding for a completed transaction, subject to applicable law and higher-priority terms.
35.3 Legal or provider changes. Textority may update this Policy on a shorter timeline where reasonably necessary to comply with law, court order, regulator requirements, Payment Provider or network requirements, fraud prevention, security, or platform safety, subject to any mandatory notice requirement.
35.4 Dispute resolution. Section 29 of the Terms of Service governs legal disputes between a User and Textority, including the arbitration agreement, class action waiver, jury trial waiver, arbitration opt-out, governing law, and applicable exceptions.
35.5 External rights. Nothing in Section 35.4 eliminates a non-waivable statutory, regulatory, issuer, bank, payment-network, or Payment Provider process available to a User.
36. CONTACT
Textority Inc. 10101 SW 27th Ter Miami, FL 33165 United States
General and legal: hello@textority.com Legal Center: textority.com/legal Report a transaction or payment problem: textority.com/legal/report
This Chargeback and Payment Dispute Policy applies to payment disputes, chargebacks, unauthorized-charge reports, payment inquiries, evidence requests, dispute-related accounting, and related payment processes involving textority.com, text.me, text.to, lets.talk, the Textority web platform, and related online services operated by Textority Inc.
1. PURPOSE AND SCOPE
1.1 What this Policy governs. This Policy governs how Textority handles Payment Disputes relating to Textority paid plans and paid Creator Offerings, including reporting, review, evidence, Creator cooperation, dispute responses, funds movement, dispute-related fees, refunds during an open dispute, dispute outcomes, negative balances, and related records.
1.2 Who this Policy applies to. This Policy applies to Users whose transactions are disputed, Creators whose Creator Offerings are involved in a Payment Dispute, authorized Creator Team Members acting within assigned permissions, and guardians or other payers where the Terms of Service permit a purchase connected to a Teen User.
1.3 What this Policy does not comprehensively govern. Payment authorization and transaction accounting are governed by the Payment Terms. Refund eligibility and cancellation treatment are governed by the Refund and Cancellation Policy. Creator payout consequences are governed by the Creator Payout Terms. Recurring-charge authorization and cancellation are governed by the Subscription and Auto-Renewal Terms. Delivery and access are governed by applicable Transaction Terms, Creator Policies, and the Digital Content Delivery and Access Policy when applicable.
1.4 External processes. A Payment Dispute is ordinarily administered by a bank, card issuer, Payment Provider, payment network, wallet provider, or other payment participant under that participant's rules. Textority does not control every external deadline, classification, evidence standard, or outcome.
1.5 No advice. This Policy describes contractual and operational payment-dispute rules. It is not legal, banking, tax, accounting, credit, or financial advice.
2. RELATIONSHIP TO OTHER TEXTORITY TERMS
2.1 Additional Terms. This Policy is Additional Terms under the Textority Terms of Service (the "Terms of Service"). The Terms of Service continue to apply.
2.2 Payment Terms. The Payment Terms govern payment authorization, transaction architecture, Payment Providers, fees, refunds, reversals, Payment Disputes, negative balances, reserves, Holds, and payment records within their subject matter.
2.3 Creator Terms and Creator Payout Terms. The Creator Terms govern Creator obligations concerning offerings, fulfillment, records, cooperation, and prohibited conduct. The Creator Payout Terms govern dispute-related effects on Creator Balances, Available Payout Amounts, Payouts, Reserves, Holds, and negative balances.
2.4 Refund and Subscription Terms. The Refund and Cancellation Policy governs refund eligibility and treatment. The Subscription and Auto-Renewal Terms govern recurring authorization, renewal, cancellation, and post-cancellation recurring charges.
2.5 Transaction Terms and Creator Policies. Transaction Terms and properly incorporated Creator Policies may establish transaction-specific delivery, access, service, refund, and support terms, subject to higher-priority Textority terms and mandatory law.
2.6 Mandatory law and order of precedence. Nothing in this Policy overrides or waives a non-waivable right. The order of precedence stated in the Terms of Service applies.
3. PARTIES, ROLES, AND APPLICATION
3.1 Textority. Textority Inc. operates the Services and may receive, route, investigate, support, contest, accept, record, or otherwise administer a Payment Dispute to the extent the applicable transaction structure, Payment Provider configuration, and external process permit.
3.2 Creator. A Creator supplies, performs, delivers, and supports the Creator Offering and is responsible for Creator-specific obligations under the Terms of Service, Creator Terms, applicable Transaction Terms, and Creator Policies.
3.3 Transaction-specific commercial roles. The applicable checkout, Transaction Terms, order confirmation, receipt, Payment Terms, Payment Provider configuration, and law determine who is the contracting seller, merchant of record, payment recipient, settlement merchant, or other legally relevant participant for a Creator Offering transaction. This Policy does not designate Textority as merchant of record or contracting seller for every Creator Offering transaction.
3.4 Creator Team Members. A Creator Team Member may handle dispute-related activity only within assigned permissions. Assigned access does not by itself make the team member the Creator, seller, payment recipient, payout recipient, or person financially responsible for a disputed amount.
3.5 Guardians and Teen Users. A Payment Dispute relating to a purchase connected to a Teen User is handled consistently with the guardian and payer framework in the Terms of Service and applicable Transaction Terms. A Teen User does not become financially responsible merely by accessing a purchased offering.
3.6 Payment Providers and financial institutions. Payment Providers, issuers, acquiring banks, payment networks, wallet providers, and other financial institutions act under their own rules and agreements. Textority is not a User's card issuer, bank, creditor, or deposit-account institution merely because Textority participates in a transaction.
4. ACCEPTANCE AND EXERCISING PAYMENT RIGHTS
4.1 Acceptance. This Policy applies where it is made available and identified as applicable to the relevant account, purchase, enrollment, or transaction in accordance with the Terms of Service.
4.2 Exercising a right is not new acceptance. Reporting a payment issue, requesting a Refund, cancelling a Subscription, reporting an unauthorized charge, contacting a financial institution, initiating a chargeback, submitting a Payment Dispute, complaining to a regulator, or exercising a statutory or contractual right does not by itself constitute new acceptance of this Policy and does not waive a right.
4.3 Existing terms remain applicable. Terms properly accepted for the relevant transaction continue to apply according to their terms, subject to mandatory law.
5. DEFINITIONS
Capitalized terms not defined here have the meanings given in the Terms of Service, Creator Terms, Payment Terms, Creator Payout Terms, Refund and Cancellation Policy, and Subscription and Auto-Renewal Terms.
"Payment Dispute" means a formal process through which a transaction is questioned, challenged, reversed, or reviewed through a card issuer, bank, Payment Provider, payment network, wallet, or other Payment Method participant. Depending on the Payment Method, it may be called a dispute, chargeback, claim, inquiry, retrieval request, payment reversal, or another term.
"Chargeback" means a Payment Dispute process under which a payment may be reversed or charged back under applicable provider, issuer, acquiring-bank, or payment-network rules. Not every Payment Dispute is technically a card-network chargeback.
"Disputed Amount" means the transaction amount, or portion of it, that is the subject of a Payment Dispute.
"Dispute Fee" means a fee or cost imposed by a Payment Provider, acquiring bank, payment network, or other third party in connection with a Payment Dispute.
"Dispute Evidence" means records reasonably relevant to a Payment Dispute, including transaction, authorization, delivery, access, service-performance, cancellation, refund, and communication records.
"Representment" means a response contesting a Payment Dispute by submitting evidence or information through an applicable external dispute process. Representment is not available for every Payment Method or dispute.
6. PAYMENT-DISPUTE ARCHITECTURE
6.1 External initiation. A Payment Dispute is ordinarily initiated by a payer or account holder through the applicable issuer, bank, Payment Provider, payment network, wallet, or other Payment Method process.
6.2 Textority's authority varies. Depending on the transaction structure, Textority may have authority to respond directly, may act through a Payment Provider, may request information from a Creator, or may have no ability to control the external process.
6.3 No change in transaction roles. Opening, contesting, accepting, losing, or winning a Payment Dispute does not by itself change who was the contracting seller, supplier, payment recipient, merchant of record, or other participant in the original transaction.
6.4 No guaranteed result. Textority does not guarantee that a Payment Dispute will be prevented, withdrawn, won, lost, accepted, rejected, or resolved within a particular period.
6.5 Provider and network rules remain external. Provider, issuer, acquirer, network, and Payment Method rules govern their own dispute procedures and may change independently of this Policy.
7. REPORTING A PAYMENT ISSUE TO TEXTORITY
7.1 Reporting routes. A User may report a payment issue through the support or account routes Textority makes available, including hello@textority.com where appropriate.
7.2 Helpful information. Textority may request information reasonably necessary to identify and review the transaction, such as the transaction identifier, account email, date, amount, Creator Offering, Payment Method type, and description of the problem.
7.3 Sensitive credentials. A User should not send a full payment-card number, card verification value, bank password, online-banking credential, or account password to Textority when reporting a payment issue.
7.4 No promised response period. This Policy does not promise a universal support-response, investigation, evidence-review, or decision period.
7.5 Correction of Textority-controlled errors. Where Textority confirms an error within the scope Textority controls, Textority may correct the error through an appropriate Refund, reversal, credit, accounting adjustment, or other lawful action.
8. EXTERNAL PAYMENT RIGHTS AND FINANCIAL-INSTITUTION PROCESSES
8.1 Separate external rights. A User may have rights directly against or through a card issuer, bank, wallet provider, creditor, Payment Provider, or other financial institution under applicable law, account agreements, or Payment Method rules.
8.2 Textority does not replace issuer or bank procedures. Textority's internal process does not replace a financial institution's error-resolution or unauthorized-transaction process and does not make Textority the institution legally responsible for that process.
8.3 No waiver by contacting Textority. Contacting Textority, a Creator, or support does not by itself waive, delay, or eliminate an External Payment Right.
8.4 No legal adjudication by network outcome. A Payment Dispute outcome under provider or network rules does not necessarily decide every contractual, consumer, statutory, or other legal claim between the parties.
9. REFUNDS, CANCELLATIONS, REVERSALS, AND PAYMENT DISPUTES ARE DISTINCT
9.1 Refund. A Refund is a return of all or part of a transaction amount through the applicable refund process and is governed by the Refund and Cancellation Policy and Payment Terms.
9.2 Cancellation. A Cancellation stops future recurring charges or future performance according to its applicable effective date. Cancellation is not automatically a Refund or Payment Dispute.
9.3 Reversal. A reversal may be a provider, banking, network, statutory, or other payment movement that undoes all or part of a payment. A reversal is not necessarily a voluntary Refund.
9.4 Payment Dispute. A Payment Dispute is an external payment process and is not created merely because a User asks Textority or a Creator for a Refund.
9.5 Processes may overlap. More than one process may concern the same transaction, but accounting and remedies must be coordinated to prevent duplicate recovery.
10. NO TEXTORITY CONTACT-FIRST REQUIREMENT
10.1 No Textority-imposed exhaustion requirement. This Policy does not require a User to contact Textority or a Creator, request a Refund, or exhaust an internal remedy before exercising an External Payment Right.
10.2 Direct resolution may still help. Textority may encourage direct contact where a transaction issue can be resolved more quickly or with less cost, but direct contact is voluntary unless an applicable external process lawfully imposes its own requirement.
10.3 No retaliation. A User is not penalized merely for using a good-faith External Payment Right without first contacting Textority or the Creator.
11. DISPUTE CREATION, CLASSIFICATION, AND EXTERNAL REASON CODES
11.1 External classification. An issuer, Payment Provider, acquiring bank, payment network, wallet, or other participant may classify a Payment Dispute under its own categories, reason codes, rules, and evidence standards.
11.2 Internal classification. Textority may use internal categories such as unauthorized transaction, unrecognized transaction, duplicate charge, incorrect amount, refund not received, cancelled recurring charge, non-delivery, non-performance, or material misdescription to route a case and identify relevant records.
11.3 Internal classification is not binding externally. Textority's internal category does not bind or replace an external participant's classification and does not determine the outcome.
11.4 No frozen network codes. This Policy does not reproduce or adopt any current payment-network reason-code list as a permanent Textority rule.
12. UNAUTHORIZED, FRAUDULENT, OR UNRECOGNIZED TRANSACTIONS
12.1 Reporting. A User may report that a charge was unauthorized, fraudulent, or not recognized and may separately use any applicable External Payment Right.
12.2 Not an ordinary cancellation. An unauthorized-charge report is not merely a Subscription Cancellation, and a User is not required to cancel a Subscription as a condition to reporting a charge as unauthorized.
12.3 Reasonable review. Textority may review transaction, account, device, authentication, checkout, receipt, communication, delivery, and access information reasonably relevant to the report to the extent available and lawfully usable.
12.4 No automatic accusation. A disputed charge is not automatically treated as fraud, and a User who makes a good-faith report is not treated as dishonest merely because the claim does not succeed.
12.5 Textority-controlled error. A loss caused solely by a confirmed Textority-controlled billing or processing error is not allocated to a Creator merely because the transaction involved a Creator Offering.
13. DUPLICATE, INCORRECT-AMOUNT, CURRENCY, OR PROCESSING ERRORS
13.1 Duplicate charges. A duplicate charge may be corrected through a Refund, reversal, void, credit, or other appropriate adjustment when confirmed and when Textority or the applicable transaction participant has authority to correct it.
13.2 Incorrect amount or currency. A dispute about an amount or currency is reviewed against the checkout disclosures, authorization, Transaction Terms, receipt, Payment Provider records, taxes, fees, discounts, and currency-conversion information applicable to the transaction.
13.3 Pending versus duplicated charges. A pending authorization, temporary hold, or unsuccessful attempt is not necessarily a second completed charge. Provider and financial-institution records may be needed to distinguish them.
14. REFUND OR CREDIT NOT RECEIVED
14.1 Proof of refund. Where a User states that a promised Refund or credit was not received, relevant evidence may include the Refund record, provider reference, amount, destination, status, initiation date, failure or return status, and any replacement Refund.
14.2 Provider timing. A Refund may take additional time to appear after initiation because of Payment Provider, bank, card-network, or Payment Method processing. A displayed estimate is not a guarantee unless applicable law requires otherwise.
14.3 Failed or returned Refunds. A failed, rejected, returned, or reversed Refund is handled under the Refund and Cancellation Policy and Payment Terms.
15. CANCELLED, REVOKED, OR POST-CANCELLATION RECURRING CHARGES
15.1 Separate questions. Whether a Subscription was cancelled, whether payment authorization was revoked, whether a recurring charge was still validly due, and whether a charge was unauthorized are separate questions that may require different evidence.
15.2 Relevant evidence. Relevant evidence may include the recurring terms, affirmative consent, authorization record, notice history, cancellation request, Cancellation Effective Date, confirmation, account status, and charge timestamp.
15.3 Post-cancellation charge. A recurring charge submitted after Cancellation became effective, and that was not already validly incurred or independently authorized, may be treated as an erroneous or unauthorized charge under the Payment Terms, Refund and Cancellation Policy, applicable external procedures, and law.
15.4 Revocation rights. A User retains any non-waivable right under applicable law to stop or revoke covered recurring electronic payments through an appropriate financial institution or other responsible payment participant.
16. NON-DELIVERY OR NON-PERFORMANCE
16.1 Digital Content. Evidence concerning Digital Content may include the promised delivery method, access grant, delivery timestamp, access period, download or streaming availability, material technical failures, and support communications.
16.2 Creator Services. Evidence concerning a Creator Service may include scheduling records, attendance, communications, completion records, rescheduling, cancellation, and the scope of the promised service.
16.3 Creator responsibility. A Creator must not represent that an offering was delivered or performed when the Creator knows that it was not.
16.4 External standards may differ. A Payment Provider or network may apply its own non-delivery or non-performance standards, which may differ from Textority's contractual terminology.
17. MATERIAL MISDESCRIPTION OR SERVICE-QUALITY DISPUTES
17.1 Material description evidence. Textority may review the offering description presented before purchase, Creator Policies, checkout terms, receipts, communications, and evidence of what was actually delivered or performed.
17.2 Quality disputes. Not every dissatisfaction or subjective quality concern creates a Refund or successful Payment Dispute. The applicable Transaction Terms, Creator Policies, mandatory law, and external payment rules determine the relevant standard.
17.3 No misrepresentation. A Creator may not fabricate, alter, or selectively present records in a way that materially misrepresents the offering or performance.
18. TEXTORITY REVIEW, TRIAGE, AND AUTHORITY
18.1 Operational review. Textority may review a Payment Dispute to identify the transaction, relevant parties, applicable terms, available evidence, provider deadline, potential accounting effect, and whether Textority has authority to respond.
18.2 No guaranteed representment. Textority is not required to contest every Payment Dispute and does not guarantee Representment merely because evidence exists.
18.3 Factors. Where Textority has discretion, factors may include the available evidence, expected external standard, amount, cost, fraud or compliance risk, Creator cooperation, provider requirements, prior Refund or credit activity, and mandatory law.
18.4 Good-faith correction. Textority may accept, not contest, settle, refund, or otherwise resolve a matter where doing so is appropriate and lawful.
19. CREATOR NOTICE, COOPERATION, AND EVIDENCE
19.1 Notice where appropriate. Where a Payment Dispute concerns a Creator Offering and Creator participation is reasonably necessary, Textority may notify the Creator or an authorized Creator Team Member.
19.2 Cooperation. A Creator must provide accurate, complete, and timely information reasonably requested to respond to the dispute, including records within the Creator's possession or control.
19.3 Deadline communicated by Textority. Because external dispute deadlines can be short, the Creator must respond by the deadline stated in Textority's request. Failure to respond may prevent Textority from contesting the Payment Dispute.
19.4 No guaranteed submission. Supplying evidence does not guarantee that Textority will submit all of it, that the provider will accept it, or that the Payment Dispute will be resolved in the Creator's favor.
19.5 Creator recordkeeping. Creators are responsible for maintaining records reasonably necessary to substantiate offering descriptions, consent, delivery, access, performance, rescheduling, cancellations, Refunds, and communications as required by the Creator Terms and applicable law.
20. EVIDENCE PRINCIPLES
20.1 Relevance and accuracy. Evidence must be relevant, accurate, authentic, and not misleading.
20.2 Proportionality. Textority may request only information reasonably related to the issue and may omit irrelevant or excessive information from an external submission.
20.3 No fabricated evidence. Fabricating, altering, backdating, concealing, or knowingly mischaracterizing evidence is prohibited.
20.4 Privacy. Evidence handling must account for privacy, confidentiality, professional duties, and data-minimization requirements. A Creator may not submit unrelated sensitive information merely to strengthen a dispute response.
20.5 No privileged disclosure requirement. This Policy does not require a Creator to waive legal privilege or another legally protected confidentiality right. The Creator remains responsible for providing non-privileged evidence sufficient to support the Creator's position where available.
21. TRANSACTION, CHECKOUT, AUTHORIZATION, AND CONSENT EVIDENCE
21.1 Relevant records. Depending on the dispute, relevant records may include checkout disclosures, price, currency, Transaction Terms, Creator Policies, acceptance timestamp, recurring authorization, account identifier, order confirmation, receipt, Payment Method record, device or technical information lawfully retained, and applicable term versions.
21.2 Recurring charges. For a recurring charge, evidence may include initial enrollment terms, affirmative consent, recurring authorization, renewal notices where required, material-term changes, renewed consent where required, and cancellation history.
21.3 Transaction descriptors. Receipt and statement-descriptor information may be used to address an unrecognized-charge claim where relevant.
22. DIGITAL CONTENT AND ACCESS EVIDENCE
22.1 Access evidence. For Digital Content, relevant records may include the date access was granted, access instructions, authentication activity, viewing or download records lawfully retained, access duration, expiration, suspension, and technical support history.
22.2 Limits. An access event does not automatically prove that all promised content was delivered, that the content matched its description, or that no Refund right exists.
22.3 Privacy-sensitive records. Access evidence is limited to what is reasonably necessary for the dispute and is handled subject to applicable privacy law and Textority privacy terms.
23. CREATOR SERVICE AND PERFORMANCE EVIDENCE
23.1 Scheduled services. Relevant evidence may include appointment confirmation, date and time, attendance, call or meeting logs, rescheduling, cancellation, no-show records, and service communications.
23.2 Professional services. Where the Creator Offering involves professional or regulated services, evidence must not falsely imply that Textority delivered the professional service or had a professional-client relationship that did not exist.
23.3 Confidential professional information. A Creator must consider professional confidentiality, privilege, sector-specific privacy rules, and other legal restrictions before providing service evidence.
24. REFUND, CANCELLATION, AND COMMUNICATION EVIDENCE
24.1 Refund records. Relevant Refund evidence may include the request, decision, amount, method, destination, provider reference, status, and communications.
24.2 Cancellation records. Relevant Cancellation evidence may include the request timestamp, method, effective date, confirmation, account status, and any valid charge already incurred before Cancellation became effective.
24.3 Communications. Relevant communications may include support messages, Creator-buyer communications, rescheduling communications, delivery notices, and acknowledgments, subject to applicable privacy and confidentiality limits.
25. CONTESTING, ACCEPTING, AND RESPONDING TO A PAYMENT DISPUTE
25.1 Contesting. Where Textority or the applicable transaction participant has authority to contest a Payment Dispute, a response may be submitted using reasonably relevant evidence within the available external process.
25.2 Accepting or not contesting. Textority may accept or decline to contest a Payment Dispute where it reasonably determines that contesting is unavailable, unsupported, uneconomic, inconsistent with the applicable terms, prohibited by provider rules, or inappropriate under law or the facts.
25.3 External deadlines. The applicable provider, issuer, acquirer, network, or Payment Method sets its own response deadlines. Textority may impose an earlier internal deadline on a Creator when reasonably necessary to prepare and submit a timely response.
25.4 No permanent deadline stated. This Policy does not establish a universal number of days for contesting a Payment Dispute because deadlines vary by provider, Payment Method, region, reason, and dispute stage.
25.5 Escalation stages. Some payment systems may offer inquiry, pre-dispute, representment, pre-arbitration, arbitration, appeal, or similar stages. Availability, terminology, cost, evidence, and authority are determined by the applicable external process.
25.6 Network arbitration is not Textority legal arbitration. Any payment-network arbitration or similar payment-industry process is separate from the legal dispute-resolution provisions in the Terms of Service.
26. INQUIRIES, EARLY WARNINGS, AND PRE-DISPUTE PROCESSES
26.1 Preliminary processes. Some Payment Providers or networks may send an inquiry, early fraud warning, retrieval request, pre-dispute notice, or similar communication before or instead of a formal Chargeback.
26.2 Action. Textority may investigate, request evidence, issue or facilitate a Refund where appropriate, or take other lawful action designed to resolve the issue before escalation.
26.3 No guaranteed prevention. Responding to an inquiry, warning, or pre-dispute process does not guarantee that a later Payment Dispute will be prevented.
27. FUNDS MOVEMENT, DISPUTE FEES, AND THIRD-PARTY COSTS
27.1 External debits or holds. A Payment Provider, acquiring bank, network, or other payment participant may debit, withhold, reserve, or otherwise adjust amounts when a Payment Dispute is opened or progresses under its rules.
27.2 Transaction-specific accounting. Which account or balance bears the Disputed Amount, a Dispute Fee, or another dispute-related cost depends on the transaction structure, provider configuration, Payment Terms, Creator Terms, Creator Payout Terms, Transaction Terms, and law.
27.3 No universal fee. This Policy does not establish a universal Chargeback or Dispute Fee. Any amount passed through or allocated to a Creator must be authorized by the governing terms, disclosed where required, and permitted by law.
27.4 Provider fees may not be refundable. An external dispute fee may remain payable even if the dispute is later withdrawn or won, depending on the provider's rules. Textority does not promise recovery of a third-party fee it does not control.
28. CREATOR FINANCIAL RESPONSIBILITY
28.1 Allocation. A Creator is financially responsible for a Disputed Amount, Refund, reversal, Dispute Fee, or related loss only to the extent the Payment Terms, Creator Terms, Creator Payout Terms, Transaction Terms, provider configuration, or law allocate that amount to the Creator.
28.2 Creator-caused issues. Financial responsibility may be allocated to the Creator where the loss arises from the Creator's non-delivery, material misdescription, failure to perform, prohibited activity, fraudulent conduct, inaccurate evidence, breach of Creator Policies, or another Creator obligation, to the extent permitted by the governing terms and law.
28.3 Textority-controlled errors. A loss caused solely by a confirmed Textority-controlled error is not shifted to the Creator merely because the transaction involved a Creator Offering.
28.4 Provider configuration matters. Provider rules may impose loss liability on a connected account, platform, merchant, or other participant depending on the configuration. This Policy does not override those external allocations.
29. REFUNDS DURING AN OPEN DISPUTE AND DOUBLE RECOVERY
29.1 Coordination. A Refund and an open Payment Dispute concerning the same amount must be coordinated to reduce the risk of duplicate recovery or inconsistent accounting.
29.2 Provider limitations. A Payment Provider may restrict or change the available refund process while a Payment Dispute is open. The available action depends on the Payment Method and provider rules.
29.3 No duplicate recovery. A User is not entitled to knowingly retain the same amount twice through a Refund, chargeback, reversal, provisional credit, statutory reversal, or other remedy.
29.4 Correction of duplication. If duplicate recovery occurs, the parties may make a lawful correction or accounting adjustment to restore the proper net amount, without imposing an unauthorized fee or eliminating a non-waivable right.
29.5 Good-faith overlap. The existence of overlapping processes does not by itself mean that a User acted improperly. Abuse requires conduct such as knowing misrepresentation, fabricated evidence, or intentional duplicate recovery.
30. DISPUTE OUTCOMES AND POST-OUTCOME ADJUSTMENTS
30.1 External outcome. The external participant administering the Payment Dispute determines the external outcome under its own rules.
30.2 Won, withdrawn, or reversed dispute. If funds are reinstated or an external dispute is withdrawn or resolved favorably, Textority may restore or adjust relevant Creator or transaction balances to the extent the applicable funds are actually returned and the governing terms require the adjustment.
30.3 Lost or upheld dispute. If a Payment Dispute is upheld against the applicable transaction participant, the Disputed Amount and permitted related costs may become final for payment-accounting purposes, subject to any remaining external or legal rights.
30.4 Later provider adjustment. A provider may later correct, reopen, reverse, or adjust a dispute outcome where its rules permit. Textority may make corresponding accounting adjustments where authorized.
30.5 Outcome does not resolve every claim. A provider or network outcome does not necessarily determine liability under every contract, consumer-protection law, professional obligation, or other legal rule.
31. NEGATIVE BALANCES, OFFSETS, RESERVES, AND HOLDS
31.1 Governing terms. Dispute-related negative balances, offsets, Reserves, Holds, delayed availability, and recovery are governed by the Payment Terms and Creator Payout Terms.
31.2 Provider action. A Payment Provider may create a reserve, debit an account, recover a negative balance, delay Payouts, or impose other risk controls under its own rules and the applicable account configuration.
31.3 Textority action. Textority may apply a Reserve, Hold, offset, or other accounting control only to the extent the governing Textority terms permit and the action is lawful and proportionate.
31.4 No universal percentage or duration. This Policy states no fixed reserve percentage, Hold period, recovery schedule, or negative-balance threshold.
32. ACCESS, SERVICE, AND ACCOUNT STATUS DURING A DISPUTE
32.1 No automatic suspension for a good-faith dispute. A good-faith Payment Dispute does not by itself require suspension or termination of a User or Creator account.
32.2 Transaction-specific access. Access to a disputed Creator Offering may be modified where a Refund, reversal, chargeback, nonpayment, fraud finding, or other valid ground makes continued access inconsistent with the applicable Transaction Terms or law.
32.3 Risk and compliance action. Textority may restrict payment functionality, Payouts, a Creator Offering, or an account where independently authorized by the Terms of Service, Payment Terms, Creator Terms, provider requirements, fraud prevention needs, sanctions obligations, legal process, or safety rules.
32.4 Proportionality. Textority will not use account restrictions solely to retaliate against a User for a good-faith Payment Dispute.
33. FRAUD, ABUSE, FALSE CLAIMS, AND GOOD-FAITH RIGHTS
33.1 Prohibited abuse. A User may not knowingly submit a false unauthorized-charge claim, fabricate non-delivery, alter evidence, use a stolen Payment Method, coordinate fraudulent disputes, or intentionally seek duplicate recovery.
33.2 Creator abuse. A Creator or Creator Team Member may not fabricate delivery, access, authorization, cancellation, performance, or communication evidence or direct another person to do so.
33.3 Good-faith disputes protected. A good-faith Payment Dispute, chargeback, Refund request, unauthorized-charge report, consumer complaint, regulatory complaint, or exercise of a statutory right does not by itself constitute abuse, even if the claim is ultimately unsuccessful.
33.4 Investigation and enforcement. Suspected abuse may be investigated and may result in action permitted by the Terms of Service, Creator Terms, Payment Terms, provider rules, and applicable law.
33.5 No retaliation. Textority does not retaliate against a person merely for exercising a good-faith payment or consumer right.
34. RECORDS, PRIVACY, AND SECURITY
34.1 Dispute records. Textority may maintain records reasonably relevant to a Payment Dispute, including transaction identifiers, dispute identifiers, amounts, currencies, applicable terms, evidence, deadlines, submissions, communications, outcomes, funds movement, fees, and accounting adjustments.
34.2 Accuracy and correction. Textority may correct identified record errors and may rely on Payment Provider, financial-institution, system, transaction, and communication records reasonably relevant to the matter.
34.3 Data minimization. Dispute records and evidence are limited to information reasonably necessary for the applicable operational, legal, accounting, fraud-prevention, or compliance purpose.
34.4 Sensitive payment information. Textority does not require Users or Creators to send full card numbers, card verification values, bank passwords, or account passwords as dispute evidence.
34.5 Retention. Records are retained in accordance with applicable law, legal obligations, fraud and dispute needs, and applicable Textority privacy and retention terms. This Policy states no universal numerical retention period.
34.6 No unsupported security promise. This Policy does not represent that dispute records are end-to-end encrypted, immune from unauthorized access, or subject to a certification or security control not otherwise verified and disclosed by Textority.
35. UNITED STATES PAYMENT AND BILLING-ERROR RIGHTS
35.1 Financial-institution rights remain separate. Depending on the Payment Method and account type, U.S. consumers may have rights under the Electronic Fund Transfer Act, Regulation E, the Truth in Lending Act, Regulation Z, card-network rules, issuer agreements, or other law. Those rights are administered by the institution or participant to which the applicable law assigns the obligation.
35.2 Debit and electronic fund transfers. Regulation E includes procedures for certain unauthorized or incorrect electronic fund transfers and other covered errors. Textority does not replace the financial institution responsible for those procedures.
35.3 Credit-card billing errors. Regulation Z includes billing-error procedures for covered open-end credit accounts, including certain unauthorized charges, failures to credit, and certain non-delivery disputes. Textority does not become the creditor or card issuer merely because a Textority transaction appears on the account.
35.4 No Textority-imposed merchant-contact prerequisite. This Policy does not require a U.S. consumer to contact Textority or a Creator before giving a covered billing-error notice to the responsible creditor or exercising another non-waivable financial-institution right.
35.5 Applicable deadlines are external. Consumers should follow the deadlines and procedures provided by their financial institution and applicable law. Textority does not restate those external deadlines as contractual limitations on a User's rights.
36. COLOMBIA PAYMENT REVERSAL, CONTRACARGOS, AND PERIODIC PAYMENTS
36.1 Statutory reversal is distinct. A statutory payment reversal under Colombian consumer law is separate from a voluntary Refund and may also be distinct from a card-network contracargo.
36.2 Article 51 reversal. Where Article 51 of Law 1480 of 2011 and its implementing rules apply to an electronic-commerce transaction paid with an electronic payment instrument, a consumer may have a statutory reversal right for circumstances including fraud, an unauthorized transaction, non-receipt, material nonconformity, or defect.
36.3 Procedure. The statutory procedure may require a complaint to the provider and notice to the issuer of the electronic payment instrument within five (5) business days of the legally specified event, together with the information required by law.
36.4 Processing period. Where the statutory reversal procedure applies and its requirements are satisfied, the participants in the payment process are subject to the period established by applicable law, including the fifteen (15) business-day period in Decree 587 of 2016 for making the reversal effective.
36.5 Periodic electronic payments. Colombian law also provides rights concerning previously authorized periodic electronic payments, including procedures to revoke future debits and, in specified circumstances, request reversal of a periodic payment. Those statutory procedures apply according to their own requirements and time limits.
36.6 Wompi and other provider rules. If Wompi or another Payment Provider is used, its current merchant, acquiring, evidence, contracargo, reversal, and settlement rules may impose additional operational requirements or financial consequences on the relevant merchant or account holder. Textority does not convert those provider rules into universal Textority terms for transactions using a different configuration.
36.7 Mandatory rights preserved. Nothing in this Policy limits a Colombian consumer right that cannot lawfully be waived.
37. REGIONAL, PAYMENT-METHOD, PROVIDER, AND NETWORK DIFFERENCES
37.1 Payment Methods differ. Card, bank debit, wallet, local payment method, and other dispute processes can use different terminology, stages, evidence standards, financial consequences, and deadlines.
37.2 Provider configuration matters. The party responsible for the disputed amount, negative balance, refund, fee, evidence response, or settlement may differ by Payment Provider and configuration.
37.3 Mandatory local law controls. Where mandatory local law grants a broader right or imposes a specific procedure, that law controls for the covered transaction.
37.4 No enablement by mention. Mentioning a Payment Provider, Payment Method, country, network, or dispute process does not mean Textority currently supports or has enabled it.
37.5 No approval claim. Nothing in this Policy states or implies that a regulator, issuer, acquiring bank, Payment Provider, or payment network has approved Textority's business model, payment architecture, or Creator Offering categories.
38. CHANGES AND DISPUTE RESOLUTION
38.1 Changes to this Policy. Textority may update this Policy prospectively in accordance with the Terms of Service.
38.2 Material changes. A material change receives the notice or affirmative acceptance required by the Terms of Service, applicable Transaction Terms, or law.
38.3 Existing transactions. A change to this Policy does not retroactively alter a completed transaction or eliminate a non-waivable payment or consumer right.
38.4 Legal disputes. Section 29 of the Terms of Service governs legal disputes between a User and Textority, including the arbitration agreement, class action waiver, jury trial waiver, arbitration opt-out, governing law, and applicable exceptions.
38.5 External payment processes are separate. A Payment Dispute, provider arbitration, network arbitration, or financial-institution error-resolution process is not the legal arbitration process described in Section 29 of the Terms of Service.
This Digital Content Delivery and Access Policy (the "Policy") applies to Digital Content and digital access made available through textority.com, text.me, text.to, lets.talk, the Textority web platform, and related online services operated by Textority Inc. ("Textority," "we," "us," or "our"). It supplements the Textority Terms of Service and other applicable Additional Terms.
1. PURPOSE AND SCOPE
1.1 What this Policy covers. This Policy governs delivery and access for Digital Content made available through the Services, including delivery methods, access periods, expiration, downloads, hosted or streamed access, courses and libraries, staged releases, delivery failures, inaccessible content, purchased-access continuity, content removal, and records relating to delivery and access.
1.2 Paid and free content. Some provisions apply only to paid Creator Offerings or purchased access. Other provisions may also apply to free Digital Content where the context requires.
1.3 Digital Content only. This Policy principally governs Digital Content. Creator Services, including consultations, coaching, appointments, live professional services, and other performed services, are governed by the terms applicable to those services. A Creator Offering may contain both Digital Content and Creator Services, in which case each component is evaluated under the rules applicable to that component.
1.4 Matters governed elsewhere. Refund eligibility and refund amounts are governed by the Refund and Cancellation Policy. Recurring billing and cancellation are governed by the Subscription and Auto-Renewal Terms. Payment authorization and transaction mechanics are governed by the Payment Terms. Creator balances and payouts are governed by the Creator Payout Terms. Chargebacks and external payment disputes are governed by the Chargeback and Payment Dispute Policy. Creator eligibility and fulfillment duties are governed by the Creator Terms. Prohibited and restricted categories are governed by the Prohibited Products and Services Policy.
1.5 No physical goods. This Policy does not govern physical goods or shipping. Physical goods are not supported unless Textority later expressly enables them under updated terms.
2. RELATIONSHIP TO OTHER TEXTORITY TERMS
2.1 Additional Terms. This Policy is Additional Terms under the Terms of Service and applies together with the Terms of Service, applicable Creator Terms, Transaction Terms, Creator Policies, and other Additional Terms.
2.2 Specific subject matter. This Policy controls for Digital Content delivery and access to the extent it addresses that subject specifically. It does not override another document within that document's specific subject matter.
2.3 Transaction Terms. The material delivery, access, license, refund, recurring, and other terms presented for a particular purchase form part of the Transaction Terms for that purchase, subject to the order of precedence in the Terms of Service and mandatory law.
2.4 Mandatory law. Nothing in this Policy limits a non-waivable consumer right, statutory warranty, payment right, intellectual-property right, or other mandatory protection.
3. PARTIES, ROLES, AND APPLICATION
3.1 Textority. Textority Inc. provides the technology through which Creators may make Digital Content available and End Users may obtain access. Depending on the transaction and configuration, Textority may also provide or administer checkout, payment, delivery, access, transaction records, or support tooling.
3.2 Creator. The Creator is responsible for the Creator Content and Creator Offering, including the accuracy of the listing, rights to the content, promised components, delivery commitments, access duration, material technical requirements, and buyer support, except to the extent Textority expressly assumes a specific obligation.
3.3 Seller and payment roles. The contracting seller, merchant of record, payment recipient, supplier, and payment provider for a paid Creator Offering are determined by the applicable checkout, receipt, Payment Terms, Transaction Terms, and provider configuration. This Policy does not designate Textority as merchant of record or contracting seller for every transaction.
3.4 Service providers. Hosting, storage, streaming, delivery, security, payment, and other service providers do not become the owner or licensor of Creator Content merely because they support the Services.
3.5 Team members. A Creator Team Member does not become the Creator, seller, licensor, or payout recipient merely because the person receives assigned access to a Channel.
4. ACCEPTANCE AND EXERCISING RIGHTS
4.1 Acceptance. This Policy applies when it is incorporated into or presented as part of the terms governing the relevant Digital Content, account, Creator Offering, or transaction.
4.2 Exercising a right is not new acceptance. Reporting a delivery problem, seeking restoration, requesting a Refund, cancelling a Subscription, disputing a charge, submitting a complaint, or exercising a legal right does not by itself constitute new acceptance of this Policy or waive an existing right.
4.3 Existing transaction terms remain applicable. Properly accepted terms for an existing transaction continue to apply according to their terms, subject to mandatory law.
5. DEFINITIONS
Capitalized terms not defined here have the meanings given in the Terms of Service and applicable Additional Terms.
"Access" means an End User's authorized ability to reach or use Digital Content during the applicable Access Period.
"Access Period" means the period during which an End User is entitled to access particular Digital Content through the Services, as disclosed for the Creator Offering.
"Delivery" means making the promised Digital Content or component available through the delivery method applicable to the transaction.
"Delivery Record" means a record, where actually created and retained, that is reasonably relevant to whether a delivery event occurred.
"Digital Content" has the meaning in the Terms of Service and includes electronically delivered materials such as text, images, audio, video, files, courses, lessons, templates, downloads, recordings, digital guides, and membership content. Digital Content does not include physical goods.
"Entitlement" means a record or status indicating that a User is permitted to access specified Digital Content under the applicable terms.
"Immediate Digital Delivery" means Digital Content made available promptly after the condition for delivery stated in the Transaction Terms is satisfied.
"Non-Delivery" means failure to make promised Digital Content available by the time or condition required by the applicable Transaction Terms or mandatory law.
6. DELIVERY AND ACCESS ARCHITECTURE
6.1 What was promised governs. Delivery is measured against the Creator Offering description, checkout disclosures, Access Period, Creator Policies, and other Transaction Terms that applied when the End User obtained the Digital Content.
6.2 Delivery is not the same as use. Making Digital Content available, granting an Entitlement, opening a file, downloading a file, streaming content, and completing content are distinct events. Evidence of one does not automatically establish another.
6.3 Component-level analysis. Where a Creator Offering contains multiple files, modules, lessons, releases, services, or other components, delivery and access may be assessed component by component.
6.4 No universal delivery method. This Policy does not require one technical delivery method for every Creator Offering. A delivery method applies only if the Services actually support it and it is used for the relevant offering.
6.5 No universal service level. Unless expressly stated in the applicable Transaction Terms, Textority does not promise a universal uptime percentage, download speed, streaming resolution, device list, browser list, bandwidth threshold, or delivery service level.
7. PRE-PURCHASE DELIVERY AND ACCESS DISCLOSURES
7.1 Material information. Before a paid Digital Content purchase is completed, material information should be disclosed where applicable, including what is included, the delivery method, delivery timing or release conditions, Access Period, expiration, recurring nature, material technical requirements, and material license limitations.
7.2 Accuracy. A Creator must not advertise immediate delivery, lifetime access, permanent access, specific compatibility, downloadable files, future modules, future updates, or another material delivery or access feature unless the representation is accurate and supportable.
7.3 Clear online disclosures. A material qualification needed to avoid a misleading online claim must be presented clearly and conspicuously in the applicable offer or checkout flow.
7.4 Transaction version. A Creator may change a current listing prospectively, but may not use a later listing change to retroactively reduce a completed buyer's purchased access, remove promised components, or change the material license terms that governed the purchase, except where applicable law or the original Transaction Terms permit the change.
8. CREATOR DELIVERY AND SUPPORT RESPONSIBILITIES
8.1 Fulfillment. A Creator must provide Digital Content according to the material delivery method, timing, components, access duration, and technical requirements disclosed for the Creator Offering.
8.2 Rights. A Creator must own or have the rights, permissions, licenses, and consents necessary to upload, display, sublicense where applicable, and deliver Creator Content through the Services.
8.3 Support. A Creator must provide reasonable support for Creator-controlled delivery and access issues and cooperate with Textority concerning complaints, Refunds, payment disputes, safety issues, and legal requests relating to the Creator Offering.
8.4 No evasion by deletion. A Creator may not close a Channel, delete content, alter an offering, or terminate an account for the purpose of evading an existing fulfillment or purchased-access obligation.
8.5 Creator-controlled external delivery. If Textority permits a Creator to use an external delivery location or third-party service, the Creator remains responsible for any delivery or access commitment the Creator made, except to the extent the applicable Transaction Terms expressly allocate responsibility otherwise.
9. TEXTORITY DELIVERY AND ACCESS TOOLING
9.1 Platform functions. Textority may provide technical tools to host, store, transmit, display, release, restrict, restore, or otherwise make Digital Content accessible.
9.2 Scope of responsibility. Providing delivery or access tooling does not by itself transfer the Creator's substantive fulfillment obligations to Textority. Textority remains responsible for obligations it expressly assumes and for obligations imposed on it by applicable law.
9.3 Platform-caused failures. If a confirmed Textority-controlled system error materially prevents delivery or access that Textority was responsible for providing, Textority may take reasonable corrective action and will provide any remedy required by applicable law or the governing terms.
9.4 Third-party dependencies. Textority may rely on service providers. A third-party outage or failure does not automatically eliminate an obligation that applicable law or the governing Transaction Terms place on Textority or the Creator.
10. OWNERSHIP AND LICENSES
10.1 Creator ownership. As between Textority and the Creator, the Creator retains ownership of Creator Content, subject to third-party rights and the licenses granted under the governing terms.
10.2 Textority operating license. The Creator grants Textority the rights described in the Terms of Service to host, store, process, transmit, display, technically adapt, secure, and make Creator Content available as reasonably necessary to operate the Services and fulfill authorized access.
10.3 End User license. An End User receives only the license or usage rights applicable to the Creator Offering. Unless broader rights were clearly granted, purchasing or accessing Digital Content does not transfer copyright or ownership of the content.
10.4 Technical capability is not permission. The technical ability to download, copy, screenshot, record, extract, or share Digital Content does not by itself authorize that activity beyond the governing license or applicable law.
10.5 Purchased-access support. To the extent necessary and lawful, the Creator's authorization to Textority may continue after Creator Content is deleted or a Channel ends for the limited purpose of honoring unexpired purchased access, maintaining lawful records, resolving disputes, and complying with legal obligations.
11. ACCESS PERIODS AND EXPIRATION
11.1 Disclosed duration. Where access is time-limited, the applicable Access Period or method for determining it must be disclosed before purchase where material.
11.2 Access periods may differ. A Creator Offering may provide fixed-term, subscription-based, release-based, or another clearly disclosed form of access supported by the Services.
11.3 No universal lifetime access. This Policy does not create a default right to lifetime or permanent access. A Creator must not use "lifetime," "permanent," or similar language without accurately describing the duration and material limits of the promise.
11.4 Expiration. Ordinary expiration at the end of a clearly disclosed Access Period is not Non-Delivery merely because hosted access later ends.
11.5 Local copies. Ending hosted access does not necessarily delete a lawfully downloaded local copy. Continued use of a local copy remains subject to the applicable license and law.
12. DELIVERY METHODS
12.1 Supported methods. Digital Content may be delivered through a method actually supported for the relevant Creator Offering, such as account-based access, a content library, hosted access, streaming, download, a Textority-generated link, or another disclosed method.
12.2 No feature created by this Policy. Listing a possible delivery method in this Policy does not mean that Textority currently supports that method for every Creator or Creator Offering.
12.3 Delivery destination. Delivery is made to the account, Channel, address, link, library, or other destination identified by the applicable transaction or access flow.
12.4 External destinations. Where permitted, a material dependency on an external account, link, host, player, or platform should be disclosed before purchase if it can materially affect ordinary access.
13. IMMEDIATE DIGITAL DELIVERY
13.1 Immediate access. Where the Transaction Terms provide for Immediate Digital Delivery, the content should be made available promptly after the disclosed delivery condition is satisfied.
13.2 Payment conditions. If delivery is conditioned on successful payment, authorization, verification, settlement status, or another disclosed condition, access may be delayed or restricted according to the governing Payment Terms and Transaction Terms.
13.3 Delivery does not prove consumption. Immediate Digital Delivery establishes only that access was made available. It does not by itself prove that an End User opened, viewed, downloaded, completed, or benefited from the content.
13.4 Consumer rights. Immediate delivery, access, download, or consumption does not by itself make a transaction universally final or non-refundable. Any effect on a right of withdrawal, cancellation, or Refund depends on the Refund and Cancellation Policy and applicable law.
14. SCHEDULED, STAGED, DRIP, OR RELEASE-BASED DELIVERY
14.1 Disclosed schedule governs. Where a Creator Offering is delivered in stages, the disclosed release dates, sequence, milestones, or release conditions govern.
14.2 Future components. A component is not Non-Delivery merely because its disclosed future release date or condition has not yet arrived.
14.3 Missed release. Failure to deliver a component when it is due may constitute delayed or partial delivery and may support a remedy under the applicable Transaction Terms, Refund and Cancellation Policy, or law.
14.4 Schedule changes. A Creator may not materially postpone or remove a promised component for an existing purchase merely by changing the current listing. A lawful modification, agreed substitute, or other change may apply where the governing terms and law permit it.
15. DOWNLOADABLE DIGITAL CONTENT
15.1 Availability and download are distinct. Making a file available for download is different from the End User actually downloading it.
15.2 Re-download. Re-download through the Services is available only where the applicable Creator Offering and Services support it. A completed download does not create a separate promise of indefinite re-download unless that promise was made.
15.3 File integrity. A file that is materially corrupt, incomplete, inaccessible, or unusable under the disclosed ordinary requirements may be treated as a delivery problem even if a download event was recorded.
15.4 License limits. Downloading a file does not expand the applicable license or transfer copyright ownership.
16. STREAMING, VIEW-ONLY, AND HOSTED ACCESS
16.1 Hosted access. For streamed, view-only, or hosted Digital Content, delivery may consist of granting the authorized technical route to the content for the applicable Access Period.
16.2 Interruptions. A temporary interruption is not automatically Non-Delivery or Material Misdescription, but the duration, cause, frequency, promised Access Period, and practical effect may be relevant to whether the governing terms were fulfilled.
16.3 No hidden compatibility condition. A material device, software, browser, external-account, accessibility, or network requirement that can reasonably prevent ordinary use should be disclosed where applicable before purchase.
17. COURSES, DIGITAL LIBRARIES, COMMUNITIES, AND MEMBERSHIP CONTENT
17.1 Component-level delivery. Access to one lesson, module, recording, library item, or community feature does not by itself establish delivery of every promised component.
17.2 What was promised controls. Promised modules, files, recordings, updates, future releases, library access, or community access are evaluated against the description and Transaction Terms that applied when the offering was obtained.
17.3 No implied future content. A Creator Offering does not include unspecified future modules, updates, or releases merely because the offering is a course, library, community, or membership.
17.4 Service components. Live, personalized, advisory, coaching, or other performed elements may constitute Creator Services and are governed accordingly.
18. MIXED AND BUNDLED CREATOR OFFERINGS
18.1 Separate components. Where one Creator Offering combines Digital Content with Creator Services or multiple Digital Content components, each promised component is evaluated according to its nature and applicable terms.
18.2 One component does not cure another. Delivery of one component does not automatically cure Non-Delivery, material delay, or material misdescription of another promised component.
18.3 Remedies. A Full Refund, Partial Refund, replacement, rescheduling, restoration, or another remedy is determined under the Refund and Cancellation Policy, Transaction Terms, and applicable law, not by this Section alone.
19. DELIVERY COMPLETION AND DELIVERY EVIDENCE
19.1 No universal completion event. The event that completes delivery depends on the Digital Content type and the promised delivery method. There is no single delivery-completion event for all Digital Content.
19.2 Relevant records. Where actually created, lawfully available, and retained, relevant records may include the transaction identifier, offering or content identifier, version information, entitlement status, release event, delivery timestamp, access grant, download event, viewing or streaming event, support communication, and restoration or removal event.
19.3 Evidence is contextual. A Delivery Record may be relevant but is not automatically conclusive. For example, a recorded login does not prove that every promised component was available, and a generated download link does not prove that a file was usable.
19.4 Accuracy. Creators and Users must not fabricate, backdate, materially alter, or misrepresent delivery or access records.
20. NON-DELIVERY
20.1 General. Non-Delivery occurs when promised Digital Content is not made available by the time or condition required by the applicable Transaction Terms or mandatory law.
20.2 Examples. Depending on the offering, Non-Delivery may include failure to grant purchased access, failure to release a due component, providing a nonfunctional delivery route with no reasonably available alternative, or failure to provide content that was an express material component of the purchase.
20.3 Not every access problem is Non-Delivery. An account-security restriction, temporary outage, ordinary disclosed expiration, buyer-side device issue, or future component that is not yet due is not automatically Non-Delivery.
20.4 Remedies. Remedies for Non-Delivery are determined by the Refund and Cancellation Policy, Transaction Terms, payment rules, and applicable law.
21. PARTIAL OR DELAYED DELIVERY
21.1 Partial delivery. Partial Delivery may occur when some, but not all, promised material components have been delivered.
21.2 Delayed delivery. Delayed Delivery may occur when Digital Content is made available after the promised time or condition.
21.3 Materiality. The importance of the missing or delayed component, the duration of delay, any agreed substitute, and the purpose of the purchase may be relevant to the appropriate remedy.
21.4 No universal grace period. This Policy does not create a universal grace period for late delivery.
22. CORRUPT, INCOMPLETE, OR UNUSABLE DELIVERY
22.1 Usability. Delivery is not necessarily adequate merely because bytes were transmitted or a link was generated. Digital Content may present a delivery problem if it is materially corrupt, incomplete, inaccessible, or unusable under the material technical requirements disclosed for the offering.
22.2 Troubleshooting. A Creator or Textority may reasonably request ordinary troubleshooting information, such as the affected content, date, error message, or relevant device or browser information, but a User is not required to disclose passwords or unnecessary sensitive payment credentials to prove a delivery issue.
22.3 Correction. Where appropriate and permitted by law, a corrected file, restored access, alternative delivery route, or replacement may resolve the issue if it provides materially what was promised.
23. INACCESSIBLE OR INTERRUPTED CONTENT
23.1 Temporary versus material unavailability. The duration, cause, recurrence, promised duration, and practical effect of an interruption determine whether it is a material access problem.
23.2 Buyer-controlled issues. A problem caused solely by unsupported buyer equipment, loss of internet service, forgotten credentials, or another buyer-controlled condition does not automatically create Textority or Creator liability, especially where the relevant requirement was properly disclosed.
23.3 Platform or Creator-controlled issues. A material failure within the control of Textority or the Creator is evaluated under the obligations that party actually undertook and applicable law.
24. MATERIAL MISDESCRIPTION OR MATERIAL DIFFERENCE
24.1 Description matters. Digital Content must materially match the description, components, format, access duration, and other material claims presented for the Creator Offering.
24.2 Minor differences. A minor non-material difference does not automatically constitute Material Misdescription.
24.3 Material difference. A significant difference in subject matter, quantity, format, promised component, access duration, technical compatibility, or other material characteristic may support a claim under the Refund and Cancellation Policy or applicable law.
25. ACCESS OR CONSUMPTION DOES NOT AUTOMATICALLY ELIMINATE RIGHTS
25.1 No universal final-sale rule. Opening, downloading, streaming, viewing, completing, or otherwise using Digital Content does not by itself make every sale final or eliminate every Refund, payment-dispute, statutory, or contractual right.
25.2 Usage may still matter. Access and usage may be relevant where a Creator Policy, Transaction Term, fraud review, Partial Refund calculation, or applicable law lawfully makes those facts relevant.
25.3 Mandatory rights. A mandatory right is not waived merely because Textority or a Creator has evidence that some content was accessed.
26. CONTENT UPDATES, REPLACEMENTS, AND VERSION CHANGES
26.1 Corrections and improvements. A Creator may correct errors or update Digital Content where doing so does not materially reduce the rights or value promised to existing buyers.
26.2 Material reduction. A Creator may not retroactively remove a promised material component, substantially shorten purchased access, or replace content with a materially inferior substitute unless permitted by the applicable Transaction Terms and law.
26.3 Future updates. There is no default promise of free future updates unless the Creator Offering stated that updates were included.
26.4 Different versions. Where multiple versions exist, records may identify which version was made available for a transaction when reasonably necessary to address delivery, support, Refund, or payment-dispute issues.
27. TECHNICAL REQUIREMENTS AND THIRD-PARTY DEPENDENCIES
27.1 Material requirements. Material technical requirements that can reasonably affect ordinary use should be disclosed before purchase where applicable.
27.2 No universal compatibility promise. Unless expressly stated for an offering, Textority does not promise compatibility with every device, operating system, browser, assistive technology, file reader, media player, or network condition.
27.3 Creator compatibility claims. A Creator is responsible for a specific accessibility, captioning, language, device, browser, software, file-format, or compatibility commitment the Creator makes, unless Textority expressly assumes it.
27.4 External services. If access materially depends on an external host, account, player, app, or link, that dependency should be disclosed where appropriate. The availability of a third-party service is subject to that service, but a third-party failure does not automatically excuse a contractual or statutory obligation owed by Textority or the Creator.
28. CREATOR DELETION, CHANNEL CLOSURE, OR ACCOUNT TERMINATION
28.1 Existing buyers. A Creator's deletion of content, closure of a Channel, or termination of an account does not by itself erase an existing buyer's unexpired purchased rights.
28.2 Creator obligations continue. A Creator remains responsible for commitments to existing buyers to the extent required by the governing terms and law.
28.3 Textority may preserve limited access where lawful. Subject to technical capability, legal rights, safety, and applicable terms, Textority may preserve or continue access as reasonably necessary to honor existing purchases.
28.4 Free or expired content. Textority may discontinue free, promotional, expired, or unpurchased content according to the governing terms, subject to mandatory law.
29. PURCHASED-ACCESS CONTINUITY AND RESTORATION
29.1 Continuity principle. If purchased Digital Content becomes unavailable before the end of a promised Access Period, the applicable remedy is determined by the Transaction Terms, Creator Policies, Textority policies, payment-provider or network requirements, and applicable law.
29.2 Possible corrective measures. Where lawful and technically available, corrective measures may include restoration, corrected delivery, an alternative access route, replacement of an equivalent promised component, continued access, or another agreed solution.
29.3 No forced materially different substitute. An End User is not required to accept a materially different substitute where the governing terms or applicable law provide a different remedy.
29.4 Refunds. Whether a Refund is required, available, partial, or discretionary is governed by the Refund and Cancellation Policy and mandatory law.
30. LEGAL, SAFETY, INTELLECTUAL-PROPERTY, AND TAKEDOWN OVERRIDE
30.1 Required or authorized removal. Textority may remove, disable, restrict, or decline to restore Digital Content where reasonably necessary for law, intellectual-property rights, privacy or publicity rights, child safety, non-consensual intimate imagery, fraud prevention, sanctions, security, a valid legal process, the Prohibited Products and Services Policy, or other grounds authorized by the Terms of Service.
30.2 Copyright process. Copyright removals and any applicable counter-notice or restoration process are governed by the Terms of Service, Textority's applicable copyright procedures, and 17 U.S.C. § 512 where applicable.
30.3 No obligation to redeliver prohibited content. Purchased-access continuity does not require Textority to host, deliver, restore, or provide an alternative copy of content that Textority is legally required or contractually authorized to keep unavailable for a valid legal, rights, safety, or security reason.
30.4 Buyer remedies preserved. Removing content does not eliminate a buyer remedy that applicable law or the governing Transaction Terms require.
30.5 Creator responsibility. Removal does not release a Creator from buyer-facing or financial responsibility arising from the Creator's conduct, content, or offering where the governing terms or law impose that responsibility.
31. REMOVAL BEFORE THE ACCESS PERIOD ENDS
31.1 Evaluation. If Digital Content is removed before a paid Access Period ends, Textority may evaluate the reason for removal, the remaining Access Period, whether lawful restoration or replacement is possible, and the remedies required by applicable terms and law.
31.2 Safety and legal removal. Where continued access would be unlawful, infringing, unsafe, or inconsistent with a valid order or legal process, Textority may keep the content unavailable even if the original Access Period has not ended.
31.3 No universal outcome. Removal may result in restoration, alternative performance, a Refund, a Partial Refund, no Refund, or another outcome depending on the facts, Transaction Terms, and mandatory law. This Policy does not create one universal remedy.
32. REFUNDS, CANCELLATIONS, AND PAYMENT DISPUTES
32.1 Refunds. Refund eligibility and amount are governed by the Refund and Cancellation Policy. Digital Content is not automatically non-refundable merely because it was made available or accessed.
32.2 Cancellation. Cancelling a Subscription generally stops future recurring charges according to the applicable Cancellation Effective Date. Cancellation does not automatically create a Refund for a prior charge.
32.3 Refund effect on access. A Full Refund or other reversal of the consideration for a particular Digital Content entitlement may result in termination of the corresponding access or license to the extent permitted by the governing terms and applicable law.
32.4 Payment disputes. Delivery and access records may be relevant to a Payment Dispute but are governed by the Chargeback and Payment Dispute Policy. An access event does not automatically prove that all promised content was delivered or that no dispute right exists.
33. SUBSCRIPTIONS, MEMBERSHIPS, TRIALS, AND RECURRING ACCESS
33.1 Recurring access. Where Digital Content access depends on an active Subscription, the Subscription and Auto-Renewal Terms govern enrollment, recurring authorization, renewal, cancellation, failed payments, and related notices.
33.2 After cancellation. Unless the applicable terms or law provide otherwise, a User who cancels after paying for a period may continue to receive the purchased access through the end of that paid period.
33.3 Earlier loss of access. Access may end earlier where a Refund is issued, a charge is reversed, fraud or account compromise requires protective action, content must be removed for legal or safety reasons, the Transaction Terms lawfully provide otherwise, or applicable law requires or permits earlier termination.
33.4 Failed payment. A failed recurring payment may result in restricted or expired paid access according to the applicable subscription terms and provider status.
34. ACCOUNT RESTRICTION, SUSPENSION, AND TERMINATION
34.1 Account action. Textority may restrict, suspend, or terminate accounts and Channels under the Terms of Service and applicable Additional Terms.
34.2 Purchased content. Account suspension or termination does not automatically determine the treatment of every purchased Digital Content entitlement. Textority may distinguish between account functionality, Channel access, free content, and unexpired purchased access where legally and technically appropriate.
34.3 Protective restrictions. Textority may restrict access where reasonably necessary for account security, fraud prevention, sanctions, legal process, safety, or abuse prevention.
34.4 No evasion of mandatory rights. Account action does not eliminate a non-waivable buyer remedy.
35. TEEN USERS AND GUARDIAN AUTHORIZATION
35.1 Teen access. Teen Users may access permitted Digital Content only under the age and guardian framework in the Terms of Service.
35.2 Purchases. A guardian is responsible for authorizing purchases or recurring enrollments connected to a Teen User to the extent described in the Terms of Service and permitted by law.
35.3 Content restrictions. Textority may restrict Teen Users from Digital Content, Channels, or Creator Offerings based on safety, law, category rules, or product requirements.
35.4 No per-access authorization created. This Policy does not require a separate guardian approval for each individual access event unless the Services or applicable law require one.
36. LICENSE LIMITS, CREDENTIAL SHARING, AND ABUSE
36.1 Personal access. Unless the applicable license states otherwise, purchased access is personal to the authorized End User and may not be resold, sublicensed, redistributed, or shared beyond the license granted for the Creator Offering.
36.2 Credentials. Users may not share account credentials to circumvent access limits, payment requirements, subscription terms, or lawful technical protections.
36.3 Circumvention. Users may not bypass access controls, copy protections, entitlement restrictions, or other safeguards in violation of the governing terms or law.
36.4 Good-faith rights. A good-faith report of Non-Delivery, inaccessible content, a Refund request, a payment dispute, or a legal complaint is not abuse merely because the claim is later denied.
37. RECORDS, PRIVACY, AND SECURITY
37.1 Records. Textority and Creators may maintain records reasonably necessary to document transaction terms, delivery, access, support, refunds, disputes, fraud prevention, safety, and legal compliance, subject to the applicable privacy documents and law.
37.2 No universal record set. This Policy does not represent that Textority creates, collects, or retains every possible delivery or access record for every Creator Offering.
37.3 Data minimization. Delivery and access investigations should use information reasonably relevant to the issue and should not require unnecessary sensitive credentials.
37.4 Retention. This Policy does not establish a universal numerical retention period. Retention is governed by applicable privacy terms, operational requirements, legal obligations, and legitimate dispute or safety needs.
38. UNITED STATES AND COLOMBIA CONSUMER RULES
38.1 United States. U.S. consumer-protection law applies to online offers and advertising. Material claims and qualifications concerning Digital Content, including delivery, access duration, compatibility, recurring access, and material limitations, must not be deceptive or misleading. This Policy does not create a universal federal delivery deadline for all Digital Content and does not limit stronger state-law rights.
38.2 Colombia pre-purchase delivery disclosure. For a Colombian consumer transaction subject to Article 50 of Law 1480 of 2011, as amended, the applicable delivery period must be informed before completion of the electronic-commerce transaction.
38.3 Colombia delivery deadline. Where Article 50 applies and no delivery period was agreed, the statutory default requires delivery no later than thirty (30) calendar days beginning the day after the consumer communicated the order. Where an agreed or statutory delivery period is exceeded, or the purchased product is unavailable, the consumer may have the statutory right to terminate the contract and obtain return of amounts paid, subject to the requirements of applicable law.
38.4 Colombia refund timing for Article 50 remedy. Where the Article 50 late-delivery or unavailability remedy applies, the statutory return of amounts paid must be made within the period required by then-current law. As of the Last Updated date of this Policy, the amended statute provides a maximum period of fifteen (15) calendar days for that return.
38.5 Colombia right of withdrawal. The right of withdrawal under Article 47 of Law 1480, including its five-business-day period and statutory exceptions, is governed by the Refund and Cancellation Policy and applicable law. Immediate delivery or access does not create a broader waiver than Colombian law permits.
38.6 Colombia complaints and records. Where Colombian e-commerce rules require complaint channels, transaction records, order information, or other consumer-facing mechanisms, the responsible party must provide them as required by law. Nothing in this Policy reduces those obligations.
39. CHANGES AND DISPUTE RESOLUTION
39.1 Prospective changes. Textority may update this Policy prospectively in accordance with the Terms of Service. A later policy update does not by itself retroactively reduce the delivery, access, or license rights attached to a completed purchase.
39.2 Mandatory acceptance. Textority will request affirmative acceptance of a material change where required by applicable law or the Terms of Service.
39.3 Dispute resolution. The dispute-resolution provisions in the Terms of Service govern legal disputes between Textority and persons bound by this Policy. This Policy does not create a separate arbitration agreement or limitations period.
40. CONTACT
Questions or reports concerning Digital Content delivery or access may be submitted to:
Textority Inc.
10101 SW 27th Ter
Miami, FL 33165
United States
Email: hello@textority.com
This Policy does not promise a particular support response time or service level unless Textority expressly states one for a specific service.
Last Updated: September 30, 2026
This Marketplace and Seller Disclosure (the "Disclosure") applies to textority.com, text.me, text.to, lets.talk, the Textority web platform, and related online services made available by Textority Inc. through which a Creator Offering may be listed, presented, purchased, confirmed, recorded, delivered, or supported.
1. PURPOSE AND SCOPE
1.1 Purpose. This Disclosure explains how Textority identifies the parties and commercial roles involved when a Creator makes a Creator Offering available through the Services. It addresses Creator identity, seller and supplier disclosures, checkout information, digital-content license disclosures, payment-provider roles, transaction records, and jurisdiction-specific marketplace or e-commerce requirements.
1.2 Transaction-specific roles. The contracting seller, merchant of record, payment recipient, Payment Provider, supplier, and other commercial roles may differ by transaction and payment configuration. This Disclosure does not designate Textority as the contracting seller or merchant of record for every Creator Offering transaction.
1.3 Creator responsibility. Unless Textority expressly identifies itself as the substantive provider of a particular offering, the Creator remains responsible for the Creator Offering, including its description, legality, content, licensing, quality, delivery, performance, support, and professional conduct.
1.4 Related documents. Refunds, cancellations, subscriptions, payments, payouts, chargebacks, Digital Content delivery, prohibited categories, Creator eligibility, and other matters remain governed by the applicable Terms of Service and Additional Terms.
1.5 No legal classification by title. The word "marketplace" in the title of this Disclosure describes functionality in ordinary language. It does not by itself determine whether Textority is an "online marketplace," "marketplace facilitator," "payment facilitator," "portal de contacto," reseller, agent, merchant of record, settlement merchant, or another statutory, tax, payment-network, or provider classification.
2. RELATIONSHIP TO OTHER TEXTORITY TERMS
2.1 Additional Terms. This Disclosure is Additional Terms under the Terms of Service for the subject matter it addresses.
2.2 Order of precedence. The order-of-precedence rules in the Terms of Service apply. Mandatory law controls where it cannot lawfully be varied by agreement.
2.3 No retroactive change. A later version of this Disclosure does not by itself change the seller identity, supplier identity, license, delivery terms, or other material terms that governed a completed transaction.
2.4 No new payment or refund right. This Disclosure does not independently create a Refund, payout, Payment Dispute, chargeback, tax, or settlement right. Those matters are governed by the applicable transaction terms, Textority policies, provider rules, and law.
3. DEFINITIONS
Capitalized terms not defined here have the meanings given in the Terms of Service and applicable Additional Terms.
"Contracting Seller" means the person or entity that contracts with the buyer to sell the applicable Creator Offering, as identified by the applicable Transaction Terms and law.
"Creator" means the User responsible for the Channel or Creator Offering, as defined in the Terms of Service.
"Creator Offering" means Digital Content, Creator Services, access, memberships, subscriptions, courses, bookings, or another offering a Creator makes available through the Services.
"Merchant of Record" means the party identified as merchant of record for a transaction under the applicable payment, contractual, provider, network, or legal framework. A technical payment role or statement descriptor alone does not necessarily determine that status.
"Payment Provider" means a third party that provides payment-processing, acquiring, payment-method, settlement, payout, or related services.
"Supplier" means the person or entity that creates, supplies, performs, delivers, or supports the Creator Offering. Unless the applicable Transaction Terms state otherwise, the Creator is the Supplier.
"Transaction Terms" means the checkout, order, confirmation, receipt, and other transaction-specific terms and disclosures applicable to a purchase or paid enrollment.
4. TEXTORITY, CREATORS, AND COMMERCIAL ROLES
4.1 Textority's platform role. Textority provides technology through which Creators may describe Creator Offerings, communicate with buyers, accept supported purchases or paid enrollments, deliver supported Digital Content, schedule supported Creator Services, and use related commerce features.
4.2 No universal seller role. Textority may have different commercial or payment roles in different transaction configurations. Providing checkout, payment technology, transaction records, customer support, a statement descriptor, or payout administration does not by itself establish that Textority is the Contracting Seller, Merchant of Record, marketplace facilitator, payment facilitator, or statutory seller for every transaction.
4.3 Creator role. The Creator is responsible for the Creator Offering and must provide accurate and current information about the Creator, the offering, and any product-specific terms. A Creator may also be the Contracting Seller or another legally relevant seller or provider where the applicable Transaction Terms and law establish that role.
4.4 Payment Provider role. A Payment Provider processes or supports payments according to its own agreement and the selected configuration. A Payment Provider does not become the Supplier or Contracting Seller merely because it processes a payment.
4.5 External classifications. Statutory, tax, network, acquiring, and provider classifications are determined under the external rule that defines them. Textority does not use this Disclosure to avoid a classification whose legal elements are actually met.
5. CREATOR IDENTITY AND OFFERING IDENTITY
5.1 Accurate identity. A Creator must provide accurate, complete, and current identity and business information reasonably required for account operation, commerce, verification, buyer disclosures, taxes, safety, or legal compliance.
5.2 Public-facing identity. A Creator may operate under an individual name, business name, professional name, or brand name permitted by the Services. A public-facing name must not falsely imply that the Creator is another person or organization or that an affiliation, authorization, credential, endorsement, or sponsorship exists when it does not.
5.3 Legal identity. A brand or professional name does not replace the legal identity information Textority or a Payment Provider may require for onboarding, payment, tax, verification, complaints, or legal obligations.
5.4 Offering identity. A listing must make it reasonably clear which Creator is responsible for the Creator Offering. The Creator must not design a listing or checkout presentation to conceal responsibility for the offering or materially confuse a buyer about who supplies it.
6. LISTINGS AND PRE-PURCHASE DISCLOSURES
6.1 Material information. Before a buyer completes a paid Creator Offering transaction, the listing or checkout must disclose the material information reasonably necessary to understand the transaction. Depending on the offering, this may include the Creator identity, what is included, price, currency, delivery or performance timing, access duration, material restrictions, recurring terms, cancellation terms, refund terms, technical requirements, and applicable Creator Policies.
6.2 Seller and Supplier roles. The Transaction Terms must identify the Creator as Supplier where applicable and must identify the Contracting Seller, Merchant of Record, payment recipient, or Payment Provider when those roles are material to the transaction and are known or required to be disclosed.
6.3 No contradictory presentation. A listing, checkout, receipt, or help page must not materially contradict the Transaction Terms concerning who supplies the offering, who sells it, or who processes payment.
6.4 Creator Policies. Product-specific Creator Policies apply only to the extent presented or incorporated before purchase and only if consistent with higher-priority Textority terms and mandatory law.
7. CHECKOUT DISCLOSURES
7.1 Required checkout information. Checkout should present, as applicable, the Creator or Supplier identity, offering description, total price, currency, taxes or charges presented to the buyer, recurring amount and frequency, trial conversion terms, cancellation method, material delivery or access terms, applicable license information, and the material payment or seller roles identified for that transaction.
7.2 Clear presentation. Material seller, Supplier, recurring-charge, license, and price disclosures must be presented clearly enough that a reasonable buyer can understand them before authorization. Material information must not be hidden in a manner that makes the overall presentation misleading.
7.3 Transaction snapshot. Textority may record the transaction terms and disclosures presented at checkout, together with version, time, acceptance, payment, and order information reasonably relevant to the transaction.
7.4 Completed transactions. A Creator may not retroactively change a completed buyer's material purchase terms, including seller or Supplier identity, price, promised components, purchased access period, or license terms, except where the original Transaction Terms or applicable law permit the change.
8. PRICE, CURRENCY, TAX, AND FEES
8.1 Price disclosure. The price and currency applicable to a transaction must be disclosed before the buyer authorizes payment.
8.2 Taxes and additional charges. Taxes, processing charges, or other buyer-facing amounts are disclosed as required by applicable law and the governing Transaction Terms. This Disclosure does not establish who is legally responsible for collecting or remitting a particular tax.
8.3 Marketplace tax classifications. A contractual seller role does not by itself determine whether Textority or a Creator is a marketplace facilitator, marketplace seller, retailer, vendor, or other taxable person under a particular tax law.
8.4 No hidden reclassification. Textority will not describe a transaction in this Disclosure as having a tax or statutory classification that has not been established under the applicable law and actual operating model.
9. PAYMENT PROVIDERS, PAYMENT CONFIGURATIONS, AND DESCRIPTORS
9.1 Provider-specific structures. Payment Providers may support different account, charge, settlement, and payout structures. The selected structure may affect which party receives payment, appears in provider records, bears fees or losses, or is treated as merchant for provider purposes.
9.2 Transaction Terms control buyer-facing role disclosure. The buyer-facing seller and payment-role disclosures for a transaction are determined by the applicable Transaction Terms and actual payment configuration, not by a generalized statement that applies to every transaction.
9.3 Statement descriptors. Where a payment statement descriptor is used, Textority or the relevant Payment Provider may configure the descriptor to help the buyer recognize the charge. A descriptor is not, by itself, a definitive legal classification of the Contracting Seller or Merchant of Record.
9.4 Provider terms. A buyer or Creator may also be subject to applicable Payment Provider terms. Those provider terms do not eliminate rights or obligations that applicable law or Textority's governing terms place on another party.
10. TEXTORITY PAID PLANS
10.1 Separate product. A Textority paid plan is a Textority service and is distinct from a Creator Offering.
10.2 No Creator supplier role. A Creator does not become the Supplier or seller of a Textority paid plan merely because the Creator has a Channel or uses commerce features.
10.3 Plan disclosures. Textority plan pricing, billing, renewal, cancellation, Refund, and payment terms are governed by the applicable Textority plan disclosures, Payment Terms, Subscription and Auto-Renewal Terms, Refund and Cancellation Policy, and Terms of Service.
11. DIGITAL CONTENT, LICENSES, AND OWNERSHIP
11.1 License, not copyright transfer. Unless the applicable terms expressly state otherwise, obtaining Digital Content gives the End User a limited license or usage right and does not transfer copyright or ownership of the underlying Creator Content.
11.2 Creator rights. The Creator must own or have the rights and permissions necessary to make the Digital Content available and to grant the usage rights described for the Creator Offering.
11.3 Access conditions. Any material duration, download, streaming, account, device, territory, transfer, redistribution, or revocation condition that applies to a Digital Content license must be disclosed as required by the applicable terms and law.
11.4 California covered digital goods. For a transaction subject to California Business and Professions Code Section 17500.6, if a covered Digital Good is advertised or offered using "buy," "purchase," or similar ownership language and the statutory exemption does not apply, the required license disclosure or affirmative acknowledgment must be provided separately and clearly before or at the transaction in the manner required by law.
11.5 No universal California classification. Not every item within Textority's broader definition of Digital Content is necessarily a "digital good" under Section 17500.6. Applicability depends on the statutory definition, the content type, the access model, and any statutory exception.
12. CREATOR SERVICES AND PROFESSIONAL RELATIONSHIPS
12.1 Creator Services. If a Creator Offering includes coaching, consulting, education, professional services, appointments, sessions, or another service, the Creator is responsible for performing the service as described.
12.2 Professional relationships. A separate professional relationship may arise directly between a licensed or regulated Creator and an End User. Textority is not a licensed professional merely because the Services facilitate scheduling, communications, payment, or access.
12.3 Credentials. Where law requires a Creator to hold a license, registration, permit, certification, or other professional authorization, the Creator is responsible for maintaining it and for making any legally required professional disclosures.
13. CREATOR CONTACT AND BUYER SUPPORT
13.1 Creator support route. A Creator must provide the support or contact method required by the Services, Transaction Terms, or applicable law for the Creator Offering.
13.2 Textority contact. Buyers may contact Textority through the routes stated in Section 28 for issues involving Textority's Services, transaction records, applicable Textority policies, or a report concerning fraud, impersonation, or misleading identity.
13.3 Direct communication where required. Where applicable law requires a buyer to be able to contact a seller, provider, Supplier, or Creator directly, Textority and the Creator must support the required communication method for the covered transaction.
13.4 No universal publication of private data. This Disclosure does not require Textority to publish every Creator's residential address, personal telephone number, tax identifier, bank information, or government identification. Any legally required disclosure is handled according to the applicable law and available privacy or safety exception.
14. ORDER CONFIRMATIONS, RECEIPTS, AND TRANSACTION HISTORY
14.1 Confirmation. For a completed purchase, Textority or the applicable Payment Provider may provide or administer an order confirmation, receipt, transaction-history entry, or similar record.
14.2 Content. A record may include the offering, Creator or Supplier identity, seller or merchant information where applicable, price, currency, taxes or charges, date, payment status, recurring status, delivery or access information, and applicable transaction identifiers.
14.3 Provider receipts. A Payment Provider may issue a separate payment receipt or confirmation. The provider's receipt does not by itself replace a disclosure that Textority or the Contracting Seller is legally required to provide.
14.4 Records are not warranties. A transaction record documents the transaction information available to the system. It does not independently guarantee quality, legal compliance, fulfillment, or outcome of the Creator Offering.
15. IDENTITY CHANGES, BUSINESS CHANGES, AND CONTINUITY
15.1 Creator updates. A Creator must promptly update identity or business information that is materially inaccurate or outdated.
15.2 Brand changes. Changing a display name, brand, or Channel name does not retroactively change the legal identity or responsibilities associated with a completed transaction.
15.3 Entity or ownership changes. A Creator may not use an entity conversion, ownership change, account transfer, or rebranding to avoid obligations connected to prior Creator Offerings. Textority may require re-verification, updated payment onboarding, or other steps before future sales continue.
15.4 Buyer records. Where reasonably practicable, transaction records should preserve the identity information that was material and presented at the time of the completed transaction.
16. VERIFICATION, KYC, AND NO ENDORSEMENT
16.1 Different verification functions. Payment-provider onboarding, identity verification, business verification, tax verification, sanctions screening, credential verification, and any public-facing verification status are separate processes.
16.2 Limited meaning. A verification confirms only what the specific check covers at the time performed. It is not a guarantee of quality, legality, performance, solvency, competence, safety, or continuing eligibility.
16.3 No implied endorsement. Listing, verification, availability, search placement, recommendation features, or payment onboarding do not by themselves mean that Textority endorses, sponsors, guarantees, or recommends a Creator or Creator Offering.
16.4 No unsupported badge. Textority will not describe a Creator as "verified," "licensed," "approved," "trusted," or similar unless Textority has implemented a defined process supporting that specific claim.
17. REFUNDS, CANCELLATIONS, AND PAYMENT DISPUTES
17.1 Separate processes. Refunds, Cancellations, reversals, chargebacks, and Payment Disputes are governed by their applicable terms and processes. They do not automatically change who supplied the Creator Offering or rewrite the commercial roles that applied when the transaction occurred.
17.2 Refund effect. A Refund may reverse or adjust the financial consequences of a transaction without creating a new sale.
17.3 External disputes. A bank, issuer, network, or Payment Provider dispute outcome does not by itself determine every underlying contractual, statutory, or professional issue between the buyer, Creator, and Textority.
17.4 Mandatory rights. Nothing in this Disclosure limits non-waivable consumer, payment, or regulatory rights.
18. SUSPENSION, REMOVAL, AND ENFORCEMENT
18.1 Grounds. Textority may restrict or remove a listing, Creator Offering, commerce feature, or account as permitted by the Terms of Service, Creator Terms, Prohibited Products and Services Policy, provider requirements, safety rules, or law.
18.2 Existing buyers. Suspension or removal does not automatically eliminate buyer rights arising from a completed transaction. Delivery, access, Refund, and dispute consequences are determined under the applicable Transaction Terms, Textority policies, provider rules, and law.
18.3 Statutory suspension. If applicable law requires suspension of future sales activity because a seller fails to provide or verify required information, Textority may take the action required by that law.
19. UNITED STATES MARKETPLACE LAWS AND THE INFORM CONSUMERS ACT
19.1 Current digital and services scope. Textority's current supported Creator Offerings do not include physical goods. The federal INFORM Consumers Act uses a definition of "consumer product" based on tangible personal property and imposes marketplace obligations concerning qualifying high-volume third-party sellers of new or unused consumer products.
19.2 No current INFORM classification for digital-only offerings. On the current product scope, this Disclosure does not treat Digital Content, memberships, courses, bookings, or Creator Services as tangible consumer products for purposes of the INFORM Consumers Act.
19.3 Future physical goods. If Textority later enables physical consumer products, Textority must evaluate the INFORM Consumers Act and applicable state marketplace laws before launch, including seller-information collection, verification, certification, disclosure, reporting mechanisms, privacy protections, and suspension requirements where the applicable thresholds and definitions are met.
19.4 Other laws remain applicable. Section 19.2 does not exempt Textority or Creators from generally applicable advertising, consumer-protection, subscription, privacy, payment, intellectual-property, professional-services, or other laws that apply to digital products or services.
20. COLOMBIA E-COMMERCE AND SELLER INFORMATION
20.1 Electronic-commerce providers. Where Article 50 of Colombia's Law 1480 of 2011 applies to a provider or seller offering products or services electronically, the legally responsible party must provide the identity, contact, offering, pricing, transaction, complaint, delivery, and other information required by then-current law.
20.2 Creator information. A Creator that is legally required to identify itself as a Colombian provider, seller, or supplier must provide Textority with the information reasonably necessary to support the legally required disclosure. This may include legal name, tax identification, judicial-notice address, telephone number, email address, or other information when the law requires it.
20.3 Complaint channels and traceability. Where Colombian e-commerce law requires an accessible consumer-assistance or complaint channel, complaint tracking, registration number, date and time record, or follow-up mechanism, the legally responsible party must provide or support that functionality as required by law.
20.4 SIC link. Where Colombian law requires a visible and easily identifiable link to Colombia's consumer-protection authority, the responsible e-commerce implementation must provide that link.
20.5 Minors. Where Colombia's electronic-commerce rules require age-related measures or express parental authorization for a transaction involving a minor, those requirements apply in addition to Textority's guardian framework.
21. COLOMBIA PORTALES DE CONTACTO
21.1 Separate legal classification. Article 53 of Colombia's Law 1480 establishes obligations for a "portal de contacto" that makes an electronic platform available for sellers to offer products and for consumers to contact them through that mechanism.
21.2 No portal-status claim. Textority does not claim in this Disclosure that it is or is not a "portal de contacto" for every Colombian transaction. The classification depends on the actual operating model and applicable legal interpretation.
21.3 Required seller records if applicable. If Article 53 applies to Textority, Textority will require the seller or offeror identification information required by law, maintain the required record, make the legally required information available to a purchaser for a complaint or claim, and provide it to a competent authority when legally required.
21.4 No improper reliance on intermediary status. Textority will not rely on a portal or intermediary label to avoid obligations that apply because Textority actually performs a legally material role in the transaction.
22. PHYSICAL GOODS ARE NOT CURRENTLY SUPPORTED
22.1 Current exclusion. Physical goods and shipping transactions are not supported unless Textority expressly enables them under updated terms.
22.2 No shipping promises. This Disclosure does not create shipping, carrier, product-safety, product-return, inventory, or physical-fulfillment terms.
22.3 Future review. Enabling physical goods requires a new legal and operational review of marketplace, tax, product-safety, seller-verification, shipping, return, payment-provider, and consumer-protection requirements before launch.
23. PRIVACY, SAFETY, AND DATA MINIMIZATION
23.1 Seller information. Textority may collect Creator identity, business, payment, tax, verification, and contact information as permitted by the governing privacy terms and as reasonably necessary for the Services, compliance, safety, fraud prevention, payment, or transaction obligations.
23.2 Public disclosure. Textority will disclose Creator or seller information to buyers only as reasonably necessary for the transaction or as required by applicable law, while respecting available safety and privacy protections.
23.3 Sensitive information. Bank-account information, full payment credentials, tax identifiers, government identification, and similar sensitive verification materials are not public seller-profile information merely because Textority or a Payment Provider collects them.
23.4 Authority requests. Textority may provide seller information to a regulator, court, law-enforcement authority, consumer-protection authority, Payment Provider, or other person when authorized or required by applicable law or governing terms.
24. TEEN USERS, GUARDIANS, AND BUSINESS PURCHASERS
24.1 Adult Creator roles. A Teen User may not operate a Channel, sell Creator Offerings, or receive payouts under the Terms of Service.
24.2 Guardian purchases. A parent or legal guardian is responsible for authorizing purchases or recurring enrollments connected to a Teen User to the extent required by the Terms of Service and applicable law.
24.3 Buyer-facing disclosure. Seller, Supplier, recurring-charge, and other material transaction disclosures must be presented to the person legally authorizing the transaction.
24.4 Business purchasers. If a person purchases on behalf of a business or other entity, that entity is the buyer when the individual has authority to bind it. Consumer-only rights apply only where the governing law makes them applicable.
25. IMPERSONATION, MISLEADING IDENTITY, AND REPORTING
25.1 Prohibited conduct. A Creator may not impersonate another person or organization, conceal a material seller or Supplier identity where disclosure is required, falsify business information, or create a materially misleading impression concerning affiliation, authorization, credentials, location, or responsibility for a Creator Offering.
25.2 Reporting. A person may report suspected impersonation, misleading seller or Supplier identity, fraud, or other suspicious activity through Textority's available reporting routes.
25.3 Good-faith complaints. A good-faith complaint, report, Refund request, Payment Dispute, or regulatory complaint is not abuse merely because it is disputed or ultimately unsuccessful.
25.4 No response-time promise. This Disclosure does not promise a particular investigation or support response time unless Textority expressly states one for a specific service.
26. RECORDS AND DISCLOSURE EVIDENCE
26.1 Records. Textority may retain records reasonably necessary to document the listing, Creator identity, Transaction Terms, seller and Supplier disclosures, price, currency, acceptance, order confirmation, receipt, payment status, transaction history, license disclosure, support, Refunds, disputes, verification, and legal compliance.
26.2 No universal record set. This Disclosure does not represent that Textority creates or retains every possible category of transaction or marketplace evidence for every Creator Offering.
26.3 Accuracy. Records used for a transaction, complaint, dispute, or legal process must not be fabricated, falsified, backdated, or materially altered. A later-generated report or export may summarize authentic underlying records but must not be misrepresented as an original contemporaneous record.
26.4 Retention. This Disclosure does not establish a universal numerical retention period. Retention is governed by the applicable privacy terms, operational needs, legal obligations, dispute requirements, and legitimate safety or compliance needs.
27. REGIONAL, STATUTORY, TAX, PROVIDER, AND NETWORK DIFFERENCES
27.1 Separate concepts. Contracting Seller, Merchant of Record, Supplier, marketplace, online marketplace, marketplace facilitator, payment facilitator, settlement merchant, sub-merchant, portal de contacto, Payment Provider, and tax seller are separate concepts and are not interchangeable.
27.2 Mandatory law. If a mandatory local law requires a different disclosure, seller-information practice, contact mechanism, or consumer protection, that law controls for the covered transaction.
27.3 Provider configuration. Payment-provider and acquiring classifications may differ from contractual or statutory classifications. Textority will not treat a provider label as conclusive outside the rule that creates it.
27.4 No enablement by mention. Mentioning a country, provider, legal classification, payment method, or feature in this Disclosure does not mean it is currently enabled or available.
27.5 No regulatory approval claim. Nothing in this Disclosure states or implies that a regulator, tax authority, Payment Provider, acquiring bank, or payment network has approved Textority's business model or classified Textority or a Creator in a particular legal role.
28. CHANGES, DISPUTE RESOLUTION, AND CONTACT
28.1 Changes. Textority may update this Disclosure prospectively in accordance with the Terms of Service. A material change receives the notice or affirmative acceptance required by applicable law or the governing Textority terms.
28.2 Existing transactions. A change to this Disclosure does not retroactively reduce non-waivable rights or rewrite the material Transaction Terms of a completed purchase.
28.3 Dispute resolution. Section 29 of the Terms of Service governs legal disputes between Textority and persons bound by this Disclosure, including applicable arbitration provisions and exceptions. This Disclosure does not create a separate arbitration agreement or limitations period.
28.4 Contact. Questions about seller identity, Supplier identity, transaction disclosures, or marketplace-related records, and reports of impersonation or misleading identity, may be submitted to:
Textority Inc.
10101 SW 27th Ter
Miami, FL 33165
United States
Email: hello@textority.com
This Disclosure does not promise a particular support response time or service level unless Textority expressly states one for a specific service.
This Prohibited Products and Services Policy (the "Policy") applies to textority.com, text.me, text.to, lets.talk, the Textority web platform, and related websites and online services made available by Textority Inc. through which a User creates, promotes, offers, sells, purchases, funds, books, subscribes to, delivers, or facilitates a Creator Offering.
1. PURPOSE AND SCOPE
1.1 What this Policy does. This Policy identifies products, services, transactions, and activities that are prohibited, restricted, or conditionally permitted through the Services.
1.2 Who this Policy applies to. This Policy applies to every User whose conduct relates to a Creator Offering or transaction, including Creators, Creator entities, Channel owners, professionals, businesses, brands, Creator Team Members acting within assigned permissions, and End Users who purchase, fund, request, or facilitate an offering.
1.3 What this Policy covers. This Policy applies to free and paid Creator Offerings, Digital Content, Creator Services, subscriptions, memberships, bookings, courses, communities, communications, Textority AI or automation configurations, checkout, payments, and linked or embedded flows when the Services are used to fund, deliver, or facilitate the activity.
1.4 Substance controls. Classification depends on what an offering actually does, not only on its title, disclaimer, category label, or marketing description. A prohibited or restricted activity may not be disguised as education, coaching, consulting, membership, digital content, a donation, community access, or another permitted category.
1.5 Independent off-platform activity. This Policy does not regulate unrelated lawful business that a Creator conducts independently outside the Services. It does apply where Textority features, transactions, communications, or delivery are used to facilitate an activity covered by this Policy.
1.6 Not legal advice. This Policy states what Textority supports. It does not determine that an activity is lawful merely because Textority permits it, and it does not relieve any User of an independent legal or professional duty.
2. RELATIONSHIP TO OTHER TEXTORITY TERMS
2.1 Additional Terms. This Policy is Additional Terms under Section 30 of the Textority Terms of Service.
2.2 Other terms continue to apply. The Terms of Service apply to every User. The Creator Terms apply to Creators and Creator Team Members as stated in those terms. Applicable payment, payout, refund, subscription, payment-dispute, delivery, marketplace, privacy, AI, messaging, intellectual-property, safety, and Regional Terms also continue to apply within their subject matter when made available and applicable.
2.3 Defined terms. Capitalized terms not defined in this Policy have the meanings given in the Terms of Service or Creator Terms.
2.4 Order of precedence. The order of precedence in Section 30 of the Terms of Service applies. This Policy controls only for its specific prohibited-products-and-services subject matter.
2.5 Mandatory law. Nothing in this Policy limits a non-waivable right or overrides applicable law.
2.6 Disputes. Section 29 of the Terms of Service governs dispute resolution between a User and Textority. This Policy does not create a separate arbitration or dispute-resolution system.
3. TRANSACTION, CREATOR, AND PROVIDER ROLES
3.1 Creator responsibility. Unless Textority expressly identifies itself as the substantive provider of a particular offering, the Creator creates or supplies the Creator Content and supplies, performs, delivers, supports, and stands behind the Creator Offering.
3.2 Transaction-specific seller and payment roles. For a paid Creator Offering, the applicable Transaction Terms, checkout, order confirmation, receipt, Payment Terms, and payment-provider configuration determine material transaction roles. This Policy does not designate Textority as merchant of record, contracting seller, payment recipient, or payment facilitator for every transaction.
3.3 External classifications. Contractual labels do not override a statutory, tax, payment-network, acquiring-bank, or payment-provider classification whose elements are actually met.
3.4 Textority may decline a category. Textority may prohibit or restrict a category even where the activity is lawful in a particular jurisdiction. Lawfulness is a necessary condition for use of the Services, but it does not create a right to use Textority or a payment provider for the activity.
3.5 Approval is limited. Textority approval is not legal advice, professional certification, endorsement, payment-provider approval, or a guarantee of continued eligibility.
4. CLASSIFICATION SYSTEM
4.1 Prohibited. A Prohibited category may not be offered, advertised, promoted, purchased, funded, booked, subscribed to, delivered, facilitated, or processed through the Services. A User may not obtain ordinary category approval for a Prohibited category.
4.2 Restricted. A Restricted category may be offered only after Textority grants the required prior written approval and all stated conditions are satisfied. Conditions may include identity or business verification, beneficial-owner information, licensing or credential review, jurisdiction review, payment-provider approval, additional terms, buyer or age limitations, enhanced disclosures, reserves, feature restrictions, or other reasonable controls.
4.3 Conditionally Permitted. A Conditionally Permitted category may generally be offered without special category approval only if every stated condition and all applicable Textority terms, laws, professional rules, and provider requirements are satisfied.
4.4 No implied approval. A Restricted category is not approved merely because it appears in this Policy, another Creator offers something similar, general onboarding was completed, a payment was initially processed, a listing was visible, or Textority did not immediately remove it.
4.5 Reclassification. Textority may reclassify a category or specific offering based on its actual substance, jurisdiction, audience, claims, delivery model, payment risk, safety risk, fraud history, provider requirements, or changes in law.
4.6 Representative categories. The categories and examples in this Policy are representative, not exhaustive. The absence of an activity from this Policy does not mean it is permitted.
4.7 Most restrictive rule controls. If an offering falls into more than one category, the most restrictive applicable classification controls.
4.8 Free activity is still covered. Offering something without charge does not make a prohibited activity permitted.
5. ILLEGAL, DECEPTIVE, OR UNSUPPORTED ACTIVITY
5.1 Illegal activity. You may not use the Services to offer, sell, promote, purchase, fund, deliver, or facilitate an activity that is illegal where the Creator is located, where the End User is located, or where the activity is marketed, delivered, or performed.
5.2 Evasion. You may not use the Services to evade licensing, sanctions, tax, consumer-protection, professional, payment, safety, age, reporting, or other legal requirements.
5.3 Unsupported activity. You may not use the Services for a transaction or category that Textority or an applicable payment provider, acquiring institution, or payment network does not support for the relevant account, country, payment method, or configuration.
5.4 Missing authorization. You may not offer an activity that requires a license, registration, approval, prescription authority, permit, or other authorization that you do not hold and maintain.
5.5 Misdescription. You may not conceal the true nature, supplier, beneficiary, buyer, price, purpose, delivery method, or regulated status of an offering or transaction.
6. PHYSICAL GOODS AND SHIPPING
6.1 Prohibited at launch. Physical goods and shipping transactions are Prohibited at launch.
6.2 Examples. Prohibited physical-goods transactions include merchandise, inventory, physical books, printed materials requiring shipping, food, supplements, cosmetics, equipment, devices, physical event materials, physical membership packages, physical bundles, shipping charges, deposits for physical products, drop shipping, print-on-demand goods, and other offerings requiring physical delivery.
6.3 Digital education is different. A lawful digital file, course, or educational service is not a physical-goods transaction merely because it discusses, depicts, or teaches the lawful use of physical materials obtained independently by the End User.
6.4 Future enablement. Physical goods may be enabled only after Textority expressly does so under updated terms and after completing the applicable payment, tax, shipping, fulfillment, returns, product-safety, consumer, jurisdictional, and operational review.
7. CONTROLLED SUBSTANCES, DRUGS, AND DRUG PARAPHERNALIA
7.1 Prohibited. The following are Prohibited: illegal drugs; controlled substances; substances marketed to imitate illegal drugs; prescription drugs sold without an authorized pharmacy structure; prescription brokering; drug-use paraphernalia; medical or recreational cannabis; THC products; cannabis cultivation or production services; psychedelics; hallucinogens; and products or services marketed with unlawful therapeutic or psychoactive claims.
7.2 Production and cultivation assistance. Services, equipment, or instruction primarily intended to facilitate unlawful production, cultivation, acquisition, or use of a prohibited substance are Prohibited.
7.3 Education. Lawful general education, journalism, harm-prevention information, recovery education, scientific discussion, and public-policy discussion are not prohibited merely because they discuss drugs, provided they do not facilitate a prohibited transaction or unlawful use.
8. ALCOHOL, TOBACCO, NICOTINE, AND AGE-RESTRICTED PRODUCTS
8.1 Prohibited transactions. Sales, delivery, or transaction facilitation involving alcohol, tobacco, nicotine products, electronic cigarettes, vaping devices or liquids, nicotine pouches, or comparable age-restricted physical products are Prohibited.
8.2 Education. Lawful general education or commentary about these subjects is not automatically prohibited. It must not facilitate a prohibited transaction, target minors improperly, encourage unlawful use, or make deceptive health claims.
9. WEAPONS, AMMUNITION, EXPLOSIVES, AND DANGEROUS MATERIALS
9.1 Prohibited transactions. Transactions involving firearms, ammunition, regulated firearm parts or accessories, suppressors, weapons, regulated knives, stun guns, explosives, fireworks, destructive devices, weapon-manufacturing kits, or other dangerous materials are Prohibited.
9.2 Unlawful assistance. Services or instructions intended to procure, manufacture, modify, transfer, or use a weapon or explosive unlawfully are Prohibited.
9.3 Education and expression. Lawful historical, journalistic, artistic, academic, safety, policy, and general educational discussion is not prohibited solely because it concerns weapons, provided it does not facilitate a prohibited transaction or unlawful harm.
10. ADULT SEXUAL CONTENT AND SERVICES
10.1 Prohibited. The following are Prohibited: pornography or sexually explicit content sold or delivered for sexual gratification; adult live-streaming or paid sexual chat; sexualized custom content; nude or explicit paid media; prostitution; escort services; sexual massage; paid sexual companionship; sexual fetish services; sexually oriented dating or matchmaking; sexual performances; and AI-generated content that falls within these categories.
10.2 No disguised adult services. An adult sexual service does not become permitted because it is described as coaching, wellness, art, education, community access, messaging, or a membership.
10.3 Permitted subject matter. Legitimate non-explicit sexual-health education, relationship education, artistic discussion, academic discussion, journalism, and other lawful non-explicit content are not automatically prohibited if they are not designed for sexual gratification and do not facilitate a prohibited service.
11. CHILD SEXUAL EXPLOITATION, GROOMING, AND ABUSE
11.1 Absolute prohibition. Child sexual abuse material, sexualized content involving a minor, grooming, sexual solicitation of a minor, sextortion, requesting intimate imagery from a minor, child trafficking, predatory conduct, and any activity that facilitates sexual exploitation or abuse of a minor are absolutely prohibited.
11.2 Age-control evasion. Products or services designed to evade age or guardian controls, instructions encouraging a child under 13 to create an account, or knowingly helping a User falsify age are Prohibited.
11.3 Creator conduct. If a Creator knows or reasonably suspects that an interactive account is being used by a child under 13 in violation of the Terms of Service, the Creator must stop the interactive engagement and report the issue through the reporting route Textority makes available. A User must not download, redistribute, request, or independently investigate illegal material in an attempt to report it.
11.4 Textority reporting obligations. If Textority obtains knowledge that triggers a reporting or preservation duty under applicable law, Textority will make the required report and preserve covered material for the legally required period. This provision does not create a promise that Textority continuously monitors all communications or User Content.
11.5 Teen-Eligible Channels. A Channel or Creator Offering made available to Teen Users remains subject to the age, guardian, content, communication, AI, purchase, and safety restrictions in the Terms of Service and Creator Terms.
12. NON-CONSENSUAL INTIMATE IMAGERY, SEXTORTION, AND TRAFFICKING
12.1 Prohibited. Non-consensual intimate imagery, intimate digital forgeries or sexual deepfakes, intimate-image abuse, sextortion, voyeuristic intimate content, human trafficking, forced labor, exploitative recruitment, coercive sexual services, the sale or facilitation of persons, and services that exploit a vulnerable person are Prohibited.
12.2 Removal obligations. Where Textority is a covered platform under the TAKE IT DOWN Act or another applicable law, Textority will maintain the legally required notice-and-removal process and will act on a valid request within the period required by law, including removal of known identical copies where required.
12.3 No re-upload. A User may not re-upload, redistribute, or facilitate a known prohibited copy after removal.
13. GAMBLING, PRIZES, SWEEPSTAKES, AND GAMES OF CHANCE
13.1 Prohibited at launch. Gambling, sports betting, casino games, lotteries, raffles, paid-entry sweepstakes, games of chance for money or value, fantasy sports involving a monetary or material prize, paid prediction contests, paid-entry tournaments or skill competitions involving prizes, bid-fee auctions, paid wagering tips, and gambling-related financial transactions are Prohibited at launch.
13.2 Free promotions are Restricted. A contest, giveaway, promotion, sweepstakes, or prize program that involves no payment, purchase, contribution, or other consideration is Restricted and requires prior written Textority approval. Textority may require legal review, official rules, eligibility restrictions, prize disclosures, and jurisdictional limitations.
13.3 Provider dependency. Payment-provider approval may be required where a promotion uses payment functionality, is tied to a paid membership, involves fundraising, includes cash or cash-equivalent prizes, or otherwise creates a provider dependency.
13.4 Education and commentary. Lawful journalism, general education, analysis, and entertainment discussion about gambling are not automatically prohibited when they do not facilitate wagering or provide a prohibited paid wagering service.
14. FINANCIAL PRODUCTS AND SERVICES
14.1 Prohibited at launch. The following are Prohibited at launch: personalized investment advice or securities recommendations; brokerage; portfolio management; trade execution; pooled investment vehicles; investment clubs involving pooled funds or custody; paid trading signals; copy trading; automated trading; guaranteed-return programs; foreign-exchange trading services; binary options or derivatives trading; securities crowdfunding; lending or loan brokering; payday lending; mortgage origination or brokering; insurance sales or brokering; debt settlement or negotiation; debt collection for third parties; check cashing; money orders; peer-to-peer money transmission; remittance; escrow; custody; client trust or fiduciary funds; payment facilitation by a Creator; and receiving settlement proceeds on behalf of unrelated third-party sellers.
14.2 Separate enablement required. A category in Section 14.1 may be enabled only through a separately approved Textority program after the required legal, licensing, payment-provider, tax, product, privacy, insurance, and operational review. Ordinary category approval under Section 32 does not enable it.
14.3 Conditionally Permitted. General financial education, budgeting education, financial literacy, general business education, and non-personalized public information are Conditionally Permitted.
14.4 Conditions. Permitted financial education must not provide individualized investment recommendations, execute or direct transactions, take custody of funds or assets, falsely promise or guarantee results, or perform activity requiring a license or registration the Creator does not hold.
15. CRYPTOASSETS, NFTS, TOKENS, AND STORED VALUE
15.1 Prohibited at launch. Cryptocurrency sales or transfers; token sales; initial coin offerings; crypto exchanges or wallets; crypto custody; crypto trading services; staking or yield products; mining investments; secondary NFT sales; fractionalized digital assets; tokenized securities; paid crypto signals; transferable virtual currency; third-party stored value; gift cards; prepaid cards; vouchers with monetary value; and Creator-issued transferable credits are Prohibited at launch.
15.2 Separate enablement required. A crypto, token, NFT, or stored-value category may be enabled only after Textority expressly enables it under applicable legal, provider, network, consumer, tax, product, and operational requirements.
15.3 Education. Lawful general education and commentary concerning blockchain, digital assets, or cryptocurrency are not automatically prohibited if the offering does not facilitate an activity prohibited by this Section or provide a financial service prohibited by Section 14.
16. DECEPTIVE, FRAUDULENT, AND ABUSIVE BUSINESS MODELS
16.1 Prohibited. The following are Prohibited: pyramid schemes; multi-level marketing; recruitment-based compensation programs; Ponzi schemes; gifting circles; money-flipping; guaranteed-income or get-rich-quick schemes; fake business or job opportunities; advance-fee fraud; impersonation scams; romance scams; charity fraud; refund or chargeback fraud; transaction laundering; account renting or laundering; fake reviews or testimonials; deceptive review suppression; fake indicators of social-media influence; and services designed to conceal the true merchant, seller, supplier, beneficiary, product, buyer, or purpose of a transaction.
16.2 Affiliate marketing. Legitimate affiliate marketing is not prohibited solely because compensation is performance-based. Material relationships must be disclosed as required by law, and the activity must not depend materially on recruiting additional participants into a compensation chain.
16.3 Reviews and testimonials. A Creator must not create, buy, sell, procure, disseminate, suppress, or manipulate reviews, testimonials, or social-influence indicators in a manner prohibited by applicable law or the Creator Terms.
17. COUNTERFEIT, STOLEN, PIRATED, AND INFRINGING MATERIAL
17.1 Prohibited. Counterfeit goods or content; stolen goods, accounts, credentials, or data; pirated media; unauthorized copies; cracked software; unlawfully obtained license keys; infringing courses; counterfeit or trademark-infringing material; unauthorized use of a person's protected name, image, likeness, or voice; unlawful sale of personal data; services intended to defeat digital-rights controls unlawfully; and plagiarism sold as original work are Prohibited.
17.2 Lawful uses preserved. Lawful commentary, criticism, parody, licensed use, public-domain use, education, and other uses protected by applicable law are preserved.
17.3 No private-right adjudication. A classification or enforcement decision by Textority is an administrative decision concerning use of the Services and does not finally adjudicate ownership, fair use, or other private legal rights.
18. CYBERSECURITY, MALWARE, SURVEILLANCE, AND UNAUTHORIZED ACCESS
18.1 Prohibited. Malware, ransomware, spyware, stalkerware, credential theft, phishing, account-takeover services, botnets, denial-of-service services, exploit kits, malicious code, unauthorized penetration, SIM swapping, password cracking, identity theft, unlawful interception, stolen databases, doxxing, unlawful surveillance, covert tracking, hacking-for-hire, and tools or instructions primarily designed to facilitate unlawful cyber activity are Prohibited.
18.2 Identity services. Commercial identity-theft monitoring, identity-theft protection, identity restoration, and identity recovery services are Prohibited at launch. General identity-theft prevention education is Conditionally Permitted if it does not perform monitoring, access credit or financial accounts, or provide restoration or recovery services.
18.3 Restricted cybersecurity services. Defensive cybersecurity services, penetration testing, vulnerability assessments, authorized testing, offensive-technique training, dual-use security tooling, and services performed against third-party systems are Restricted and require prior written Textority approval.
18.4 Conditions for approved security testing. Approved testing must be authorized by the system owner, limited to a defined scope, lawful, and supported by documentation Textority reasonably requests. It must not involve stolen credentials, stolen data, or unauthorized access.
19. FRAUDULENT DOCUMENTS, CREDENTIALS, AND ACADEMIC MISCONDUCT
19.1 Prohibited. Fake identification, counterfeit government documents, false references, fabricated employment records, falsified financial statements, forged signatures, fake professional licenses, fake diplomas or transcripts, fraudulent certifications, impersonation services, exam cheating, test-taking services, plagiarism services, admissions fraud, and services intended to deceive an employer, school, government, lender, insurer, regulator, or other person are Prohibited.
19.2 Conditionally Permitted. Legitimate tutoring, editing, study support, research training, and educational assistance are Conditionally Permitted when they do not enable cheating, impersonation, fraud, plagiarism, or submission of another person's work as the End User's own.
20. HEALTH, MENTAL HEALTH, CLINICAL, AND MEDICAL SERVICES
20.1 Prohibited at launch. The following are Prohibited at launch: medical or clinical diagnosis; treatment; psychotherapy; patient management; prescriptions or prescribing support; medication management; telemedicine; telehealth; crisis counseling; suicide intervention; emergency response; clinical decision support; medical decision-making; processing protected health information on behalf of a HIPAA covered entity where Textority would be required to act as a business associate; and presenting Textority AI as a clinician, therapist, or emergency responder.
20.2 Separate enablement required. A clinical or telehealth category may be enabled only after Textority completes the applicable legal, security, privacy, professional-licensing, provider, insurance, product, operational, and emergency-response review. A professional license or disclaimer by itself does not enable a prohibited category.
20.3 Conditionally Permitted. General health or wellness education, fitness content, general nutrition education, psychoeducation, non-clinical coaching, non-personalized information, and educational content created by licensed professionals are Conditionally Permitted.
20.4 Conditions. A permitted offering must not diagnose, treat, provide individualized clinical conclusions, provide crisis response, promise emergency monitoring, guarantee health outcomes, make unsafe claims, or encourage a person to avoid necessary professional care. Objective health claims must have the substantiation required by applicable law.
21. SELF-HARM, EATING-DISORDER ABUSE, AND DANGEROUS CONDUCT
21.1 Prohibited. Services that encourage suicide or self-harm; instructions intended to facilitate self-harm; communities organized to encourage self-harm; programs promoting dangerous starvation, purging, or medically unsafe behavior; coercive conversion practices; unlawful violence-for-hire; dangerous challenges; and content or services primarily intended to facilitate imminent physical harm are Prohibited.
21.2 Conditionally Permitted education. General prevention information, public-awareness resources, journalism, documentary discussion, and general recovery education are Conditionally Permitted when they do not provide clinical treatment, crisis intervention, instructions for self-harm, or promises of emergency monitoring.
21.3 Restricted support services. Interactive recovery-support services, paid individualized support concerning self-harm or eating-disorder recovery, survivor-support groups, and communities focused primarily on elevated self-harm risk are Restricted and require prior written Textority approval and appropriate safety, moderation, escalation, age, and professional-category review.
22. LEGAL SERVICES
22.1 Conditionally Permitted information. General legal education and non-personalized public legal information are Conditionally Permitted when the offering does not falsely imply an attorney-client relationship, does not involve representation or client funds, and complies with applicable advertising and professional rules.
22.2 Restricted licensed legal services. Personalized legal advice or representation by a licensed attorney or other authorized legal professional is Restricted and requires prior written Textority approval. The Creator must be authorized in each jurisdiction served and must independently determine and comply with professional duties, including confidentiality, conflicts, engagement terms, recordkeeping, technology use, and applicable AI obligations.
22.3 Privilege. Textority does not determine, confer, or guarantee attorney-client privilege or professional confidentiality.
22.4 Client funds prohibited. The Services may not be used to hold client trust funds, fiduciary funds, settlement funds, or escrow.
22.5 Prohibited legal activity. Unlicensed practice of law, fake legal credentials, guaranteed legal outcomes, unlawful document services, services intended to obstruct justice, services facilitating fraud, and unlawful immigration schemes are Prohibited.
22.6 Bankruptcy legal services. Bankruptcy legal services and bankruptcy-related payment activity are Prohibited at launch unless Textority later enables them through a separately approved program and payment configuration.
23. CHARITIES, DONATIONS, CROWDFUNDING, AND FUNDRAISING
23.1 Reward-based fundraising is Restricted. Crowdfunding or fundraising in which an End User receives a bona fide permitted Creator Offering is Restricted and requires prior written Textority approval.
23.2 Conditions. Textority may require accurate delivery terms, refund terms, beneficiary and use-of-funds disclosures, payment-provider approval, tax review, entity or beneficiary verification, sanctions review, fraud controls, and other jurisdiction-specific requirements.
23.3 Pure donations are Prohibited at launch. Charitable donations, nonprofit fundraising without a Creator Offering, personal fundraising, medical fundraising, disaster-relief fundraising, legal-defense fundraising, community fundraising, political fundraising, campaign contributions, collections for a beneficiary where no bona fide Creator Offering is delivered, and other transfers whose substance is a donation are Prohibited at launch.
23.4 No disguised donation. A nominal digital file, token item, or sham service may not be used to disguise a donation or unsupported funds transfer.
23.5 Fraudulent fundraising. Fraudulent fundraising, false beneficiary claims, diversion of funds, terrorism financing, sanctions evasion, and fundraising for unlawful activity are Prohibited in every case.
24. DATING, MATCHMAKING, COMPANIONSHIP, AND RELATIONSHIP SERVICES
24.1 Restricted. General dating and matchmaking services are Restricted and require prior written Textority approval.
24.2 Prohibited. Sexually oriented dating, escort services, prostitution, paid sexual companionship, adult sexual chat, romantic fraud, services targeting minors, trafficking, coercive companionship, or services whose design materially depends on deception or exploitation are Prohibited.
24.3 Conditionally Permitted. General relationship education and non-clinical relationship coaching are Conditionally Permitted when the offering does not become therapy, a sexual service, or a matchmaking service requiring approval.
25. TRAVEL, TICKETING, EVENTS, AND RESERVATION SERVICES
25.1 Restricted. Third-party travel booking, accommodation booking, flight booking, travel clubs, third-party reservation services, ticket resale or brokerage, third-party event ticketing, travel packages, deposits for future travel or physical events, and other high-risk third-party future-delivery models are Restricted and require prior written Textority approval.
25.2 Conditionally Permitted. A Creator's own virtual class, webinar, online workshop, digital conference access, scheduled remote consultation, or booking for the Creator's own permitted Creator Service is Conditionally Permitted, subject to accurate scheduling, cancellation, refund, and delivery disclosures.
26. FILE HOSTING, CYBERLOCKERS, AND MARKETPLACE-WITHIN-A-MARKETPLACE ACTIVITY
26.1 Restricted. High-volume file-hosting, cyberlocker, and public file-sharing businesses are Restricted and may be prohibited depending on the model, content, jurisdiction, and payment-provider support.
26.2 Prohibited payment and seller aggregation. A Creator may not use the Services to operate an unrelated third-party marketplace, collect or route payment for unrelated sellers, resell payment processing, act as an unauthorized payment facilitator or aggregator, conceal the ultimate supplier or beneficiary, or evade Textority's onboarding and verification requirements.
26.3 Own-content delivery. Ordinary delivery of a Creator's own permitted Digital Content through supported Textority features is Conditionally Permitted.
27. GOVERNMENT, POLITICAL, TERRORISM, EXTREMISM, AND VIOLENCE
27.1 Lawful political expression. Textority does not restrict lawful political expression solely because of political viewpoint or affiliation. Lawful political commentary, journalism, advocacy, criticism, satire, and public-policy discussion remain subject to the same generally applicable safety, fraud, intellectual-property, and legal rules as other content.
27.2 Prohibited violent or unlawful activity. Terrorism; transactions involving designated terrorist or sanctioned organizations; unlawful material support; organized crime; credible threats of unlawful violence; incitement that is unlawful under applicable law; trafficking; unlawful paramilitary services; and services that materially facilitate unlawful violence are Prohibited.
27.3 Political fundraising. Political fundraising, campaign contributions, and fundraising for political parties, candidates, or political committees are Prohibited at launch under Section 23. This restriction does not prohibit lawful political expression that does not involve prohibited fundraising or another prohibited activity.
27.4 Unauthorized government services. Fraudulent or unauthorized sale of government services, benefits, grants, permits, credentials, or official documents is Prohibited.
28. SANCTIONS, EXPORT CONTROLS, AND RESTRICTED PERSONS
28.1 Prohibited. Transactions or services involving sanctioned or blocked persons, prohibited exports or imports, sanctions evasion, export-control evasion, or any transaction that Textority or an applicable provider is legally prohibited from processing are Prohibited.
28.2 Dynamic restrictions. This Policy does not publish a static sanctions-country list. Sanctions programs and restricted-party lists change, and compliance depends on the applicable program, person, property, activity, and jurisdiction.
28.3 Cooperation. A User must provide information reasonably necessary for sanctions or export-control screening and may not falsify or conceal ownership, location, nationality, counterparty, destination, or transaction information.
29. AI-GENERATED OR AI-ASSISTED PRODUCTS, SERVICES, AND CONTENT
29.1 Same classification rules. AI-generated and AI-assisted activity is subject to every restriction in this Policy. AI involvement does not change the classification of the underlying product, service, or transaction.
29.2 Prohibited AI uses. Textority AI or other AI features may not be used through the Services to create or deliver prohibited adult content; sexualized content involving minors; non-consensual intimate imagery; unlawful impersonation; fraudulent credentials; malware or unlawful cyber tools; prohibited medical, legal, financial, or crisis services; illegal transactions; deceptive reviews or testimonials; or content intended to conceal or facilitate another prohibited activity.
29.3 Sensitive actions. AI or automation may not be used to bypass Textority restrictions involving payments, identity, age, safety, professional services, access controls, or other sensitive functions.
30. EDUCATION, COMMENTARY, JOURNALISM, AND INFORMATIONAL CONTENT
30.1 Discussion is not facilitation. Lawful general education, journalism, commentary, criticism, research, artistic expression, documentary content, harm-prevention information, and public-policy discussion are not automatically prohibited merely because they address a regulated, illegal, or sensitive subject.
30.2 Educational framing is not a loophole. Educational framing does not make an offering permitted if it provides a prohibited service, facilitates a prohibited transaction, gives individualized regulated advice, enables unlawful activity, disguises adult sexual services, promotes fraud, distributes illegal content, or circumvents a platform restriction.
30.3 Evaluate substance and audience. Textority may consider the actual content, instructions, claims, audience, delivery method, monetization, and surrounding conduct when determining whether an offering is genuine education or prohibited facilitation.
31. CREATOR CLASSIFICATION AND DISCLOSURE DUTIES
31.1 Accurate classification. A Creator must accurately identify the nature of a Creator Offering and must not knowingly select a misleading category or description.
31.2 Required information. A Creator must provide information Textority reasonably requests to determine category eligibility, including information concerning ownership, licensing, professional credentials, delivery, beneficiaries, claims, transaction structure, payment flow, or jurisdiction where relevant.
31.3 Continuing duty. A Creator must promptly update material information if an approved offering changes in a way that could affect its category, licensing status, audience, claims, payment risk, or delivery model.
31.4 No circumvention. Splitting an offering into multiple listings, using external links, renaming a service, changing a payment description, or routing delivery outside the Services does not make a prohibited or restricted activity permitted.
32. RESTRICTED-CATEGORY REVIEW AND APPROVAL
32.1 Prior approval required. A Restricted category may not be offered or enabled until Textority grants prior written approval for the specific Creator and offering.
32.2 Review information. Textority may request information reasonably necessary to assess the category, including identity, business, beneficial ownership, license, jurisdiction, professional, product, delivery, marketing, safety, tax, payment, refund, and transaction information.
32.3 Proportionality. Information requests and compliance reviews should be reasonably related to the issue and proportionate to the category and risk. An approval request does not grant Textority unlimited access to unrelated Creator information.
32.4 Possible outcomes. Textority may approve, approve with conditions, request changes, limit countries or buyers, limit features, impose reasonable payment or payout controls, reject, suspend, or revoke an approval.
32.5 Scope of approval. Approval is specific to the reviewed Creator, offering, jurisdiction, delivery model, and conditions. It is non-transferable, subject to continuing compliance, and may be modified or revoked when reasonably necessary.
32.6 No promised review time. This Policy does not promise a category-review response time.
33. PAYMENT-PROVIDER, ACQUIRER, AND PAYMENT-NETWORK DEPENDENCIES
33.1 External restrictions. Payment providers, acquiring institutions, payment networks, and other financial partners may prohibit or restrict categories that are lawful. Their restrictions may differ by country, account type, payment method, charge model, or product configuration.
33.2 Approval may be required. Textority approval does not bind a payment provider or other financial partner. A provider may require separate due diligence or may decline, limit, suspend, or terminate support for a category or account.
33.3 Initial processing is not approval. A successfully processed transaction, account activation, technical integration, or prior transaction does not establish continuing provider approval.
33.4 No false provider representation. Textority will not represent that a provider, acquirer, or payment network has approved a category, Creator, country, or transaction type unless Textority has a basis to make that representation.
33.5 Prospective changes. If an external provider changes its requirements, Textority may prospectively restrict new sales, renewals, payment methods, or continued availability as permitted by the Terms of Service, applicable Transaction Terms, and law.
34. MONITORING, RECLASSIFICATION, AND CONTINUING REVIEW
34.1 Review sources. Textority may consider listings, Creator Policies, public-facing content, complaints, refund or dispute patterns, transaction data, delivery evidence, AI configurations, messaging practices, verification information, provider notices, and legal developments when reasonably related to classification or enforcement.
34.2 No general monitoring promise. This Policy does not require Textority to monitor every communication, Channel, listing, or item of User Content, and Textority does not represent that it continuously reviews private communications.
34.3 Urgent action. Textority may act without advance notice where reasonably necessary because of child safety, imminent harm, fraud, account compromise, sanctions, legal process, evidence-preservation duties, provider requirements, or another material safety or legal risk.
34.4 Reclassification. A category or specific offering may be reclassified based on its actual substance or a change in law, risk, provider requirements, audience, delivery model, or payment configuration.
35. ENFORCEMENT
35.1 Available actions. Consistent with Sections 20 and 25 of the Terms of Service and Section 25 of the Creator Terms, Textority may request information; require listing edits or disclosures; reject or remove an offering; block or decline transactions; disable checkout; restrict messaging, AI, communities, selling, or payouts; suspend or terminate access; preserve evidence; notify an applicable provider; issue or administer refunds or reversals where authorized or required; and make legally required reports.
35.2 Proportionality. Where circumstances permit, Textority may consider severity, recurrence, intent, harm, legal obligations, provider requirements, safety risk, fraud risk, cooperation, and ability to remedy when selecting an enforcement action.
35.3 No universal notice promise. Advance notice is not promised in every case, particularly where immediate action is reasonably necessary under Section 34.3.
35.4 Creator Team Members. Restricting a Creator Team Member's access does not by itself transfer the Creator's commercial obligations to that individual.
36. EXISTING PURCHASES, ACCESS, REFUNDS, AND REMOVAL
36.1 New activity may stop. If an offering becomes prohibited, unsupported, or restricted without required approval, Textority may stop new listings, sales, renewals, or transactions immediately where reasonably necessary.
36.2 Existing purchases. Treatment of existing purchases, subscriptions, bookings, refunds, cancellations, delivery obligations, and purchased access is governed by the applicable Transaction Terms, Terms of Service, Creator Terms, and applicable refund, subscription, dispute, and delivery policies.
36.3 Legal and safety override. Textority is not required to continue hosting, delivering, or facilitating content or services where continued performance would be illegal, infringing, unsafe, prohibited by a valid legal order, or otherwise legally required to stop.
36.4 Mandatory remedies preserved. A classification or removal decision does not eliminate any refund, cancellation, chargeback, access, or consumer remedy that applicable law or binding Transaction Terms require.
36.5 Creator responsibility. A Creator remains responsible for obligations allocated to the Creator under the Creator Terms and applicable Transaction Terms, including obligations arising from misclassification, illegal offerings, misdescription, or failure to deliver, except to the extent an obligation is legally or contractually allocated to Textority or another party.
37. REPORTING, QUESTIONS, AND APPEALS
37.1 Category questions. A Creator may contact Textority at hello@textority.com or through the Legal Center to ask whether an offering requires review.
37.2 Reports. A User or other affected person may report prohibited, illegal, unsafe, infringing, or abusive activity through textority.com/legal/report or another reporting route Textority makes available.
37.3 Specialized legal processes. Copyright notices, non-consensual intimate imagery requests, child-safety matters, and other legally specialized reports may be handled through the process identified in the Legal Center or applicable Textority policy.
37.4 Appeals. Where Textority offers an appeal or review process for a classification or enforcement action, submitting an appeal does not automatically restore an offering, transaction, feature, payment, payout, or account. Textority may decline an appeal where law, safety, sanctions, provider requirements, or urgent risk prevents restoration or review.
38. CHANGES AND VERSIONING
38.1 Prospective changes. Textority may update this Policy prospectively under Section 30 of the Terms of Service.
38.2 Material changes. Textority will provide reasonable notice of a material change where applicable law or the nature of the change requires advance notice and will request affirmative reacceptance where required.
38.3 Completed transactions. A policy update does not retroactively reduce rights or alter obligations attached to a completed transaction where applicable law or the governing Transaction Terms prohibit that change.
38.4 Urgent changes. A change required by law, safety, sanctions, or a provider may take effect on the timetable reasonably required by that circumstance, subject to mandatory law and non-waivable rights.
39. CONTACT
Textority Inc. 10101 SW 27th Ter Miami, FL 33165 United States
General and legal: hello@textority.com Legal Center: textority.com/legal Report a problem: textority.com/legal/report
This Connected Account and Payment Processor Notice applies when Textority Inc. ("Textority") enables a User, Creator, or other eligible participant to connect, create, enroll, authorize, or use an account, payout destination, or payment-processing relationship with a third-party Payment Provider through or in connection with the Textority Services. It supplements the Textority Terms of Service, Payment Terms, Creator Terms, Creator Payout Terms, Marketplace and Seller Disclosure, Privacy Policy, and any transaction-specific terms that apply to the relevant payment flow.
1. PURPOSE AND SCOPE
1.1 Purpose. This Notice explains the relationship among Textority, a User or Creator, and a third-party Payment Provider when Textority supports a connected account, provider onboarding, payment-processing connection, payout connection, or similar provider-linked payment feature.
1.2 Feature-specific application. This Notice applies only to a payment or payout feature that Textority actually enables and presents as involving a Payment Provider or connected account. Mentioning a provider, account type, payment method, country, or capability does not mean that it is available to every User, Creator, transaction, or jurisdiction.
1.3 Provider-specific terms control provider services. The Payment Provider may require a separate agreement, terms of service, merchant agreement, connected-account agreement, privacy notice, authorization, verification flow, or other provider documentation. Those provider terms govern the provider services within their subject matter.
1.4 No universal payment classification. This Notice does not designate Textority as merchant of record, payment facilitator, money transmitter, bank, escrow provider, marketplace operator, settlement merchant, agent, reseller, or contracting seller for every transaction. The actual provider configuration, transaction terms, applicable law, and external payment rules determine those roles where relevant.
2. DEFINITIONS
Capitalized terms not defined in this Notice have the meanings given in the Textority Terms of Service and applicable Additional Terms.
"Connected Account" means a Payment Provider account, sub-account, merchant account, payout account, recipient account, or comparable provider-linked account that is created, enrolled, connected, or used in connection with Textority. The provider may use a different product name or legal classification.
"Payment Provider" means a third party that provides payment processing, acquiring, payment-method access, onboarding, identity or business verification, fraud screening, tokenization, settlement, refunds, disputes, payouts, or related payment or financial-technology services.
"Provider Terms" means the agreements, policies, notices, rules, authorizations, and other terms that a Payment Provider validly presents or makes applicable to a User, Creator, Connected Account, transaction, or payout flow.
3. PAYMENT PROVIDER IDENTIFICATION
3.1 Provider shown in the flow. The Payment Provider applicable to a connected-account or payment flow should be identified in the onboarding, settings, checkout, payout, or other relevant product interface, or in the Provider Terms presented for acceptance.
3.2 Supported providers may change. Textority may support different Payment Providers by country, currency, payment method, transaction type, account type, business category, risk profile, or product configuration. Providers may include Stripe, Wompi, or other providers when and where Textority actually enables them.
3.3 No provider endorsement or guarantee. Making a Payment Provider available through the Services does not guarantee that the provider will approve a User or Creator, support every business model or country, maintain a particular feature, or continue providing services to a Connected Account.
4. ACCEPTANCE OF PROVIDER TERMS
4.1 Separate provider relationship. Where a Payment Provider requires you to enter into Provider Terms directly with that provider, you must review and accept those Provider Terms before using the covered provider service. Textority is not a party to a direct agreement between you and the Payment Provider unless the applicable agreement expressly states otherwise.
4.2 Affirmative action. Clicking or selecting a button such as "Connect," "Continue," "Create Account," "Enable Payments," "Accept," or another clear action in a provider onboarding flow may constitute your instruction to connect the account and, where the flow so states, your acceptance of the applicable Provider Terms.
4.3 No substitution for required acceptance. Acceptance of Textority terms alone does not substitute for a separate Payment Provider agreement or authorization when the Payment Provider or applicable law requires separate acceptance.
4.4 Authority. If you connect or create a provider account for a business or other entity, you represent that you have authority to provide the requested information, accept the applicable Provider Terms, and authorize the connection on behalf of that entity.
5. ACCOUNT CREATION, CONNECTION, AND ACCESS
5.1 New or existing accounts. Depending on the provider configuration, Textority may help you create a new provider account, enroll an existing provider account, connect a payout destination, or establish another supported provider relationship.
5.2 Provider-managed and platform-assisted experiences. The Payment Provider may manage some onboarding, dashboard, verification, support, settlement, or account functions directly, while Textority may provide other portions of the experience. The division of responsibility depends on the actual provider configuration.
5.3 Authorized platform activity. Where the Provider Terms and your Textority relationship permit it, you authorize Textority to submit instructions, transaction information, account updates, refund requests, payout instructions, dispute information, configuration changes, or other supported activity to the Payment Provider on your behalf or in connection with your use of the Services.
5.4 Account credentials. You must protect credentials and access methods for any Connected Account or payout destination. Do not share provider credentials except through an authorized access mechanism. Textority may rely on provider authentication or authorization signals reasonably presented as valid.
6. ONBOARDING AND VERIFICATION
6.1 Required information. Textority or the Payment Provider may request information reasonably necessary to establish or maintain the payment relationship, including legal name, business information, address, contact information, ownership or control information, government identification, tax information, bank or payout information, business category, website or offering information, or other verification data.
6.2 Accurate and current information. You must provide accurate, complete, and current information and promptly update material changes. Providing false, misleading, incomplete, or unauthorized information may result in delayed onboarding, payment restrictions, payout Holds, suspension, termination, or other action permitted by the applicable terms or law.
6.3 Re-verification. A Payment Provider or Textority may require updated or additional verification after changes to ownership, control, legal name, entity type, address, country, payout destination, tax status, business category, transaction activity, risk information, provider rules, or applicable law.
6.4 Provider decision. A Payment Provider may independently approve, reject, restrict, suspend, or terminate a provider account or feature under its rules. Textority does not guarantee a provider decision and may be unable to override it.
7. DATA SHARING AND PRIVACY
7.1 Information sent to a Payment Provider. To establish, operate, support, secure, or administer an enabled payment or payout feature, Textority may transmit information to the applicable Payment Provider, including account, identity, business, representative, transaction, customer, payout, dispute, fraud, device, or other information reasonably necessary for the provider service.
7.2 Information received from a Payment Provider. Textority may receive information from the Payment Provider concerning onboarding status, verification, account capabilities, transactions, payment status, disputes, refunds, fraud or risk signals, balances, payouts, restrictions, or other provider activity reasonably necessary to operate the Services, support Users, prevent abuse, or comply with law.
7.3 Independent provider processing. A Payment Provider may process information under its own privacy notice and legal responsibilities where it independently determines the purposes or means of processing. Textority does not use this Notice to describe independent provider processing as if it were solely Textority processing.
7.4 Textority privacy terms. Textority processes personal information as described in the Textority Privacy Policy, applicable regional notices, and other privacy terms. Where law requires a separate authorization or consent for a specific processing activity, acceptance of this Notice alone does not replace that separate requirement.
7.5 Data minimization. Textority should not require a User to re-enter sensitive provider information that the Payment Provider can collect directly unless Textority reasonably needs that information for a supported operational, legal, risk, or compliance purpose.
8. PAYMENT AND TRANSACTION ROLES
8.1 Roles depend on the transaction. A Connected Account or provider relationship does not by itself determine who is the Contracting Seller, Supplier, Merchant of Record, payment recipient, settlement merchant, marketplace facilitator, or other commercial or regulatory participant.
8.2 Creator responsibility. Unless the applicable Transaction Terms state otherwise, the Creator remains responsible for the Creator Offering, including its description, legality, fulfillment, delivery, performance, support, and Creator-specific obligations under the Textority terms.
8.3 Payment Provider role. A Payment Provider processes or supports payment-related activity according to its own services and configuration. A Payment Provider does not become the Supplier or Contracting Seller merely because it processes a payment or payout.
8.4 Textority role. Textority may provide technology, checkout interfaces, records, routing, support, payment integrations, payout administration, dispute support, or related functions. Those functions do not by themselves establish a broader payment, banking, seller, agency, or regulatory role than the actual structure and law provide.
9. FEES, DEDUCTIONS, BALANCES, AND RESERVES
9.1 Provider fees. A Payment Provider may charge fees under its Provider Terms. Textority may also charge disclosed Textority fees under the Payment Terms or other applicable pricing terms.
9.2 Deductions. Where the payment configuration and applicable terms permit, the Payment Provider may deduct provider fees, Textority fees, refunds, reversals, disputes, reserves, taxes, withholding, negative balances, or other properly authorized amounts from funds processed or payable through the provider relationship.
9.3 No fixed economics created here. This Notice does not establish a particular processing rate, payout schedule, reserve percentage, settlement period, currency-conversion rate, minimum balance, or fee allocation. The applicable pricing disclosure, Payment Terms, Creator Payout Terms, Provider Terms, and transaction configuration control those matters.
9.4 No deposit account representation. A balance displayed in Textority or by a Payment Provider is not represented by this Notice as a bank deposit, escrow balance, trust account, insured account, or stored-value account. The applicable legal and provider framework determines the nature of any balance.
10. SETTLEMENT AND PAYOUTS
10.1 Provider-dependent timing. Settlement and payout timing may depend on the Payment Provider, transaction type, payment method, banking system, country, currency, verification status, risk review, reserves, disputes, refunds, provider rules, and other conditions.
10.2 Initiation is not receipt. A payout shown as initiated, sent, or processing does not mean the recipient bank or financial institution has credited the funds.
10.3 Payout destination. You are responsible for providing and maintaining accurate payout-destination information and for ensuring that you are authorized to use the destination. Textority or the Payment Provider may require verification of ownership or authorization.
10.4 Failed or returned payouts. A payout may fail, be rejected, be returned, or require correction. The Creator Payout Terms, Payment Terms, Provider Terms, and applicable provider procedures govern the resulting treatment.
11. REFUNDS, DISPUTES, AND NEGATIVE BALANCES
11.1 Provider processes. Refunds, reversals, chargebacks, payment disputes, fraud reviews, and negative balances may be processed through the applicable Payment Provider and may be subject to provider, network, issuer, bank, and Textority procedures.
11.2 Cooperation. You must provide information and records reasonably requested to investigate a payment issue or satisfy a provider requirement. You must not fabricate or alter evidence submitted in connection with a dispute, refund, verification, or provider review.
11.3 Financial responsibility. Responsibility for refunds, disputes, chargebacks, fees, negative balances, or related losses is determined by the Payment Terms, Creator Terms, Creator Payout Terms, Transaction Terms, Provider Terms, payment configuration, and applicable law. This Notice does not create a different allocation.
12. PROVIDER RESTRICTIONS AND COMPLIANCE
12.1 Provider rules. Payment Providers may prohibit or restrict businesses, products, services, transactions, countries, payment methods, or account activity. You must comply with Provider Terms and provider restrictions that validly apply to your Connected Account or payment flow.
12.2 Textority restrictions. The Textority Prohibited Products and Services Policy, Acceptable Use Policy, Creator Terms, and other applicable Textority terms may be more restrictive than a Payment Provider rule. Provider approval does not override a Textority restriction.
12.3 Regulatory and network requirements. Textority or the Payment Provider may impose verification, monitoring, reserves, restrictions, reporting, or other measures where reasonably necessary to comply with law, sanctions, card-network or payment-method rules, acquiring requirements, fraud controls, or provider obligations.
12.4 No circumvention. You may not create multiple accounts, misstate business activity, route transactions through another person, use misleading descriptions, or take other action to evade a Textority or provider restriction.
13. SUPPORT AND PROVIDER COMMUNICATIONS
13.1 Support route depends on the issue. Textority may provide first-line support for certain connected-account matters. The Payment Provider may provide direct support for other matters. The product interface, Provider Terms, or support instructions may identify the appropriate route.
13.2 Provider notices. A Payment Provider may send legally or operationally required communications directly to you using information supplied during onboarding. You are responsible for maintaining current contact information and reviewing material provider notices.
13.3 Textority communications. Textority may communicate with you about provider onboarding, verification, restrictions, transactions, payouts, disputes, account changes, or other payment-related matters reasonably necessary to operate the Services or comply with applicable obligations.
14. DISCONNECTION, SUSPENSION, AND TERMINATION
14.1 Disconnection. Where the provider configuration permits, a Connected Account may be disconnected from Textority through the method made available by Textority or the Payment Provider. Disconnection may disable payment, payout, refund, dispute, reporting, or other connected functionality.
14.2 Outstanding obligations survive. Disconnection, suspension, or termination does not automatically eliminate obligations arising from prior transactions, including refunds, disputes, chargebacks, fees, reserves, taxes, recordkeeping, legal holds, or other obligations that survive under applicable terms or law.
14.3 Provider termination. A Payment Provider may suspend or terminate provider services according to its Provider Terms. Textority may correspondingly restrict affected Textority payment features when the provider relationship is no longer available.
14.4 Textority enforcement. Textority may restrict or disable connected payment features where permitted by the Textority terms, including for fraud, prohibited activity, verification failure, provider requirements, security concerns, legal obligations, material policy violations, or payment risk.
15. CHANGES TO PROVIDERS OR CONFIGURATION
15.1 Product changes. Textority may add, remove, replace, or change Payment Providers or payment configurations prospectively, subject to applicable law and existing contractual rights.
15.2 New acceptance. If a change requires new Provider Terms, a new provider account, additional authorization, or material new information, Textority may require you to complete a new onboarding or acceptance flow before the affected feature remains available.
15.3 No retroactive reclassification. A later provider or configuration change does not by itself retroactively change the legal or contractual roles that applied to a completed transaction.
16. ORDER OF PRECEDENCE
16.1 Textority order of precedence. The order-of-precedence rules in the Textority Terms of Service apply among Textority documents.
16.2 Provider subject matter. Provider Terms govern the relationship between you and the Payment Provider within the subject matter of those Provider Terms. Textority terms govern your relationship with Textority. A provider document does not amend Textority terms unless Textority expressly agrees to that amendment.
16.3 Transaction-specific disclosures. The applicable checkout, order confirmation, receipt, pricing disclosure, and Transaction Terms may provide transaction-specific information that supplements this Notice.
16.4 Mandatory law. Mandatory law controls where it cannot be varied by agreement.
17. CONTACT
Questions about Textority payment features, this Notice, or the Textority portion of a connected-account flow may be submitted to:
Textority Inc. 10101 SW 27th Ter Miami, FL 33165 United States General and legal: hello@textority.com Legal Center: textority.com/legal
For questions about a Payment Provider account or provider service, use the provider support route identified in the applicable onboarding flow, Provider Terms, or provider dashboard where available.
This Privacy Policy explains how Textority Inc. ("Textority," "we," "us," or "our") collects, uses, discloses, retains, and otherwise processes personal information in connection with textority.com, text.me, text.to, lets.talk, the Textority web platform, and related online services that Textority makes available (collectively, the "Services").
This Privacy Policy applies to visitors, Users, Creators, End Users, buyers, subscribers, guardians, Creator Team Members, and other individuals whose personal information Textority processes through the Services. It should be read together with the Textority Terms of Service and any privacy notice, consent, authorization, transaction notice, or other Additional Terms that apply to a particular feature, role, or jurisdiction.
1. SCOPE AND RELATIONSHIP TO OTHER TERMS
1.1 Scope. This Privacy Policy describes Textority's general personal-information practices for the Services. A more specific privacy notice may supplement this Privacy Policy for a particular feature, transaction, category of information, or jurisdiction.
1.2 Terms of Service. The Terms of Service govern use of the Services. Capitalized terms not defined in this Privacy Policy have the meanings given in the Terms of Service or applicable Additional Terms.
1.3 Separate consent or authorization. Where applicable law requires consent, authorization, opt-in, or another affirmative privacy choice, acceptance of the Terms of Service or this Privacy Policy alone does not substitute for that separate action.
1.4 Third-party and Creator practices. This Privacy Policy does not govern the independent privacy practices of a Creator, Payment Provider, external website, external application, or other third party that determines its own purposes and means of processing. Those parties may have their own privacy notices and obligations.
1.5 Employee and applicant data. This Privacy Policy is not intended to be the primary notice for Textority employees, contractors, job applicants, or candidates acting solely in that capacity. Separate workforce or applicant notices may apply.
2. WHO TEXTORITY IS AND PRIVACY ROLES
2.1 Textority. Textority Inc. operates the Services and is responsible for personal information when Textority determines the purposes and means of processing for its own platform, account, support, safety, commerce, legal, analytics, and business operations.
2.2 Creator relationships. Creators operate Channels and may communicate with audiences, make Creator Offerings available, and receive information through the Services. A Creator may independently determine how to use personal information received through the Services and, when it does, is responsible for the privacy and data-protection obligations that apply to that use.
2.3 Activity-specific roles. Textority does not use this Privacy Policy to assign one controller, processor, Responsable del Tratamiento, Encargado del Tratamiento, or similar legal role to every data flow. The applicable role depends on the activity, the parties' actual decisions and instructions, any separate agreement, and applicable law.
2.4 Creator Team Members. A Creator Team Member may access personal information only within permissions assigned by the Creator and the functionality Textority makes available. The Creator is responsible for provisioning and revoking team access as described in the Creator Terms.
3. WHAT "PERSONAL INFORMATION" MEANS
3.1 General. For this Privacy Policy, "personal information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an identified or identifiable individual, to the extent treated as personal data or personal information under applicable law.
3.2 Deidentified and aggregate information. Information that has been deidentified or aggregated so that it is not reasonably linked to an identifiable individual is not treated as personal information to the extent applicable law provides otherwise.
4. PERSONAL INFORMATION WE MAY COLLECT OR PROCESS
4.1 Account and identity information. Depending on how you use the Services, this may include your name, email address, username or requested handle, account identifiers, login or authentication-related records, age or age-range information, guardian information where applicable, and other account or identity information you provide.
4.2 Profile, Channel, and public information. This may include display names, profile information, Channel information, Creator business or professional information, descriptions, links, Creator Content, Creator Offering information, and other information you choose to make available through public or audience-facing parts of the Services.
4.3 Communications and User Content. This may include messages, files, forms, prompts, instructions, configurations, support communications, feedback, Creator Content, and other User Content submitted, transmitted, generated, or made available through the Services.
4.4 Creator, business, verification, and eligibility information. For Creator, commerce, payout, professional, or higher-risk features, Textority or a service provider may process information reasonably required for identity, business, beneficial-owner, control-person, tax, payout, sanctions, professional-license, age, guardian, category, fraud, or other verification permitted by the governing terms and law.
4.5 Payment and transaction information. For purchases, subscriptions, refunds, disputes, payouts, and other commerce activity, we may process transaction amounts, currency, offering or plan information, payment status, order and transaction identifiers, refund and dispute information, payout information, tax-related information, and other records necessary to administer the transaction. Payment Providers may separately collect or tokenize Payment Methods and other payment credentials under their own terms and privacy notices.
4.6 Device, network, and usage information. The Services may process IP address, browser or device information, technical logs, security events, dates and times of access, feature interactions, website or Service interaction information, and similar technical information reasonably necessary to operate, secure, measure, and improve the Services.
4.7 Support, safety, moderation, and legal information. This may include support requests, reports, complaints, appeals, evidence, fraud indicators, account-security information, moderation records, transaction disputes, legal requests, preservation records, and information reasonably necessary to investigate or respond to safety, abuse, security, legal, or compliance matters.
4.8 Surveys and feedback. We may process survey responses, product feedback, research responses, and other information you voluntarily provide to help us understand or improve the Services.
4.9 AI and automation information. Where Textority AI or automation features are enabled, personal information may be included in prompts, instructions, knowledge sources, messages, inputs, outputs, configurations, feedback, usage records, or other context processed to provide the feature.
4.10 Sensitive information. Textority does not require every User to provide information classified as sensitive under privacy law. Depending on the feature, verification process, professional interaction, or User Content a person chooses to provide, the Services may process information that applicable law treats as sensitive. Where law requires separate consent or authorization for that processing, Textority will use the applicable consent or authorization process.
5. SOURCES OF PERSONAL INFORMATION
5.1 Information you provide. We receive information when you create or reserve an account or handle, complete a form or survey, operate a Channel, upload or send content, configure a feature, purchase or sell an offering, contact support, exercise a privacy right, or otherwise provide information through the Services.
5.2 Information generated through use. We may receive technical, usage, security, transaction, and interaction information generated when you access or use the Services.
5.3 Creators and other Users. A Creator, Creator Team Member, guardian, buyer, End User, or other User may provide information about another person when using the Services, for example through a conversation, transaction, team invitation, report, or support request. Users must have any authority or permission required by law to provide that information.
5.4 Service providers and transaction participants. We may receive information from Payment Providers, identity or business verification providers, fraud or security providers, communications or infrastructure providers, and other service providers or transaction participants where reasonably necessary for the Services and permitted by applicable law.
5.5 Connected or external services. If Textority enables an integration and you choose to connect or use it, we may receive information from the connected service according to the permissions, notices, and settings presented for that integration.
6. HOW WE USE PERSONAL INFORMATION
6.1 Provide and operate the Services. We use personal information to create and administer accounts, reserve or activate identifiers, authenticate Users, operate Channels, provide content and communications functionality, maintain Service features, and fulfill User requests.
6.2 Enable Creator and audience interactions. We use information to route communications, support Channel interactions, provide Creator-facing tools, deliver authorized content or access, and support relationships that Users choose to establish through the Services.
6.3 Support commerce. We use information to support checkout, subscriptions, transactions, Payment Provider integrations, refunds, disputes, balances, payouts, tax or verification workflows, transaction records, and related commerce functionality as described in the applicable Payment Terms and commerce policies.
6.4 Provide support. We use information to answer questions, troubleshoot issues, process requests, maintain transaction and account records, and communicate about the Services.
6.5 Protect Users and the Services. We use information to detect, investigate, prevent, and respond to suspected fraud, abuse, spam, unauthorized access, security incidents, prohibited activity, harmful conduct, policy violations, and other safety or integrity risks.
6.6 Analyze and improve the Services. We may use usage, interaction, feedback, technical, and transaction information to understand how the Services are used, diagnose problems, evaluate features, improve performance and usability, and develop or improve supported functionality. Analytics practices are subject to applicable law and the choices described in this Privacy Policy and applicable cookie or privacy notices.
6.7 Provide AI and automation features. Where enabled, we process information reasonably necessary to generate, route, evaluate, secure, or administer Textority AI and automation features as described in Section 9 and any applicable AI notice or Additional Terms.
6.8 Communicate with you. We use contact information to send account, service, security, transaction, support, legal, and other operational communications. We may also send marketing or promotional communications where permitted by law and subject to applicable consent and opt-out requirements.
6.9 Comply with law and enforce agreements. We use and preserve information where reasonably necessary to comply with law, respond to valid legal process, satisfy reporting or preservation duties, exercise or defend legal rights, enforce Textority terms, and meet payment, tax, accounting, fraud, safety, and regulatory obligations.
6.10 Corporate and business operations. We may use information for internal administration, auditing, accounting, risk management, business planning, corporate transactions, and other legitimate business operations consistent with this Privacy Policy and applicable law.
6.11 Materially different purposes. If Textority proposes to use personal information for a materially different purpose that requires new notice, consent, or authorization under applicable law, Textority will provide that notice or obtain that consent or authorization before the new use when required.
7. CREATORS, AUDIENCE DATA, AND USER-TO-USER PRIVACY
7.1 Information made available to Creators. When an End User interacts with a Creator or purchases, enrolls in, accesses, or requests a Creator Offering, the Creator and authorized Creator Team Members may receive information reasonably necessary for the interaction, fulfillment, support, transaction, or other function the User requests. The categories made available depend on the feature and transaction.
7.2 Communications. When you communicate with a Creator through the Services, the Creator and authorized Creator Team Members may receive the content of the communication and related account or conversation information necessary to participate in or administer that interaction.
7.3 Creator privacy responsibilities. A Creator that independently determines how to use audience or customer information is responsible for its own notices, consents, legal bases or authorizations, security, retention, marketing practices, and data-subject rights to the extent applicable law places those obligations on the Creator.
7.4 No unrelated use. Access to information through Textority does not authorize a Creator or other User to sell, disclose, export, enrich, profile, or use that information for unrelated purposes in violation of the Creator Terms, applicable Textority policies, a User's choices, or applicable law.
7.5 Public information. Information you choose to publish to a public Channel, profile, listing, or other public-facing feature can be viewed by other people. Do not publish information that you do not want to make public.
8. PAYMENTS, VERIFICATION, AND COMMERCE DATA
8.1 Payment Providers. Textority may use third-party Payment Providers for payment acceptance, tokenization, authentication, fraud screening, identity or business verification, settlement, refunds, disputes, payouts, sanctions screening, tax support, or related services. Payment Providers process information under their own agreements and privacy notices where applicable.
8.2 Payment credentials. The payment architecture may differ by transaction and provider configuration. This Privacy Policy does not represent that Textority stores full card or bank credentials, and it does not represent that Textority never receives payment-related information. The applicable provider and payment flow determine what payment information is processed by each participant.
8.3 Verification. Textority or a service provider may request information reasonably necessary to verify identity, business ownership, account authority, payout eligibility, professional status, age, guardianship, sanctions status, fraud risk, or another eligibility requirement. Verification confirms only the information and purpose of the check performed.
8.4 Transaction records. We may retain records reasonably necessary to document checkout disclosures, authorization, payment status, refunds, disputes, payouts, acceptance, delivery, access, and other transaction events, subject to applicable retention and privacy requirements.
9. TEXTORITY AI AND AUTOMATION
9.1 Inputs and outputs. Textority AI and automation features may process User Content, messages, prompts, instructions, knowledge sources, configurations, transaction context, and other information supplied or made available to the feature to generate or route outputs and perform supported functions.
9.2 AI service providers. Where Textority uses an external model or AI service provider, information may be transmitted to that provider as necessary for the enabled feature, subject to the applicable provider arrangement, Textority terms, and law.
9.3 Model training and improvement. This Privacy Policy does not make a blanket promise that User Content is never used for model training or improvement, and it does not state that all User Content is used for those purposes. Any material use of personal information for training or improvement is governed by the applicable feature, provider arrangement, settings, and AI notice or Additional Terms made available for that use.
9.4 AI limitations. AI outputs may be inaccurate, incomplete, outdated, biased, or otherwise unsuitable. Privacy-sensitive or regulated decisions should not be made solely from an AI output unless the feature and applicable law expressly support that use.
9.5 Significant automated decisions. Textority does not use this Privacy Policy to claim that current AI features make decisions producing legal or similarly significant effects about individuals. If Textority introduces covered automated decision-making, Textority will provide any notice, assessment, consent, opt-out, or other protection required by applicable law.
10. COOKIES, ANALYTICS, AND SIMILAR TECHNOLOGIES
10.1 Website and Service technologies. Textority may use browser or device logs and, where enabled, cookies or similar technologies to operate the Services, maintain security, remember preferences, understand usage, measure performance, and support analytics.
10.2 Analytics. Textority may use analytics or product-measurement tools where operationally enabled. This Privacy Policy does not identify a particular analytics provider, cookie duration, advertising purpose, or tracking technology unless Textority has confirmed that practice for the Services.
10.3 Choices and consent. Where applicable law requires consent or an opt-out for a cookie, analytics practice, targeted advertising practice, sale or sharing of personal information, or similar technology, Textority will provide the applicable choice through a consent tool, preference control, or other lawful mechanism.
10.4 Cookie Policy. A separate Textority Cookie Policy provides additional information about cookie and similar-technology practices that Textority has actually enabled, including available controls.
11. WHEN WE DISCLOSE PERSONAL INFORMATION
11.1 Service providers. We may disclose personal information to vendors and service providers that support hosting, infrastructure, communications, analytics, customer support, security, fraud prevention, verification, payments, AI, professional services, or other functions for Textority. Access should be limited to what is reasonably necessary for the service and subject to applicable contractual and legal requirements.
11.2 Creators and other Users. We disclose information to Creators, Creator Team Members, buyers, End Users, guardians, or other Users when reasonably necessary to provide an interaction, transaction, team function, support process, report, or other User-directed feature, or when the User intentionally makes information public.
11.3 Payment and transaction participants. We may disclose information to Payment Providers, financial institutions, payment networks, payout providers, tax or verification providers, and other transaction participants as reasonably necessary to authorize, process, settle, refund, dispute, verify, or support a transaction.
11.4 Legal, safety, and compliance disclosures. We may preserve or disclose information when reasonably necessary and permitted or required by law, including in response to valid legal process, court orders, regulatory requests, preservation obligations, legally required reports, or a good-faith emergency involving imminent danger. Where legally required, this may include reports to child-safety or other designated authorities.
11.5 Professional advisers. We may disclose information to lawyers, auditors, accountants, insurers, investigators, consultants, or other professional advisers where reasonably necessary for legal, compliance, risk, business, or professional-services purposes and subject to appropriate duties or restrictions.
11.6 Corporate transactions. Personal information may be disclosed or transferred in connection with an actual or proposed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, corporate transition, or similar transaction, subject to applicable law and appropriate protections.
11.7 With your direction or consent. We may disclose information when you direct us to do so, use a feature designed to disclose information to another party, connect a third-party service, or otherwise provide consent or authorization where required.
11.8 Legal meaning of sale or sharing. Terms such as "sell," "sale," "share," "sharing," and "targeted advertising" may have specific meanings under state privacy laws. Whether a particular disclosure falls within one of those definitions depends on the applicable law and the facts. If Textority engages in processing that triggers a legally required disclosure or opt-out, Textority will provide the required notice and choice.
12. SAFETY, MODERATION, LEGAL REQUESTS, AND PRESERVATION
12.1 Safety and integrity. Textority may use personal information to investigate and act on suspected fraud, abuse, prohibited activity, infringement, impersonation, unauthorized access, harmful conduct, security incidents, or other violations of Textority terms or law.
12.2 Reports. Information submitted through a report or complaint may be shared with the reported User, Creator, service provider, authority, or other relevant participant when reasonably necessary to investigate, provide due process, enforce rules, protect safety, or comply with law. Textority may withhold information where disclosure would create a safety, legal, privacy, security, or integrity risk.
12.3 Preservation. Textority may preserve information for a period permitted or required by law when reasonably necessary for litigation, investigations, disputes, fraud prevention, child-safety reporting, valid preservation requests, or other legal or safety obligations.
12.4 No general monitoring promise. Textority does not represent that it continuously monitors all private communications or every item of User Content. Textority may use reports, metadata, automated systems, human review, or other lawful methods to identify and address safety, security, abuse, or compliance issues where appropriate.
13. DATA RETENTION AND DELETION
13.1 No universal retention period. Textority does not promise one retention period for every category of personal information. Retention depends on the nature of the information, the purpose for which it is processed, account status, transaction and support needs, safety and fraud risks, legal obligations, dispute and enforcement needs, and applicable law.
13.2 General retention approach. We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy or another applicable notice, and for additional periods when reasonably necessary to establish, exercise, or defend legal claims; maintain transaction, tax, accounting, fraud, safety, or security records; comply with law; or satisfy valid preservation obligations.
13.3 Deletion and deidentification. When personal information is no longer reasonably necessary and no legal or operational reason requires continued retention, Textority may delete, deidentify, aggregate, or otherwise remove the information from active use, subject to applicable law and technical limitations.
13.4 Backups and residual copies. Deletion from an active account or production system may not immediately remove information from backups, security records, legal holds, archived transaction records, or other systems where continued retention is reasonably necessary or required. Residual information remains subject to applicable protections until it is deleted, deidentified, overwritten, or otherwise no longer retained.
13.5 Age-verification information. If Textority uses information specifically for age or guardian verification, Textority will limit its use and retention as required by applicable law and the verification method used.
13.6 Colombia database duration. For processing subject to Colombia's general personal-data regime, databases covered by this Privacy Policy remain in operation while Textority provides the Services and while the applicable processing purposes remain valid, together with any additional period required or permitted for legal, contractual, transaction, safety, accounting, dispute, or compliance purposes. Textority does not treat this statement as authorization for indefinite retention without a continuing purpose.
14. SECURITY
14.1 Safeguards. Textority uses safeguards that it considers reasonable and appropriate for the Services and the information at issue and expects service providers handling personal information to meet applicable confidentiality, security, and contractual requirements.
14.2 No absolute security guarantee. No online service can guarantee absolute security, confidentiality, availability, or freedom from unauthorized access. This Privacy Policy does not represent that communications are end-to-end encrypted, that Textority can never access User Content, that deletion is instantaneous or irreversible, or that the Services are perfectly secure.
14.3 User responsibilities. Users should protect credentials, use available account-security features responsibly, limit team permissions appropriately, and promptly report suspected unauthorized access or misuse.
14.4 Security incidents. If a security incident triggers a legally required notice to affected individuals, regulators, or other parties, Textority will provide notice in accordance with the applicable legal requirements.
15. CHILDREN, TEEN USERS, AND GUARDIANS
15.1 Children under 13. The Services are not directed to children under 13, and children under 13 may not create an account or use interactive Services intended for account holders. If Textority obtains actual knowledge that it has collected personal information online from a child under 13 in circumstances governed by the Children's Online Privacy Protection Act or another applicable child-privacy law, Textority will take the steps required by that law.
15.2 Teen Users. An End User who is at least 13 and under 18 may use the Services only under the age and guardian framework in the Terms of Service. Teen Users may not operate Channels, sell Creator Offerings, receive payouts, or hold adult-only administrative roles described in the Terms of Service.
15.3 Guardians. Textority may process guardian identity, contact, authorization, transaction, or verification information where reasonably necessary to administer a Teen User's use, purchase, safety, or legal rights. A guardian may exercise rights for a minor when applicable law permits or requires it.
15.4 Age and guardian verification. Textority may request reasonable evidence of age, identity, guardianship, or authorization where necessary for a feature, safety review, legal obligation, or age-related restriction. Textority does not use this Privacy Policy to promise a particular age-assurance technology or method.
15.5 Colombia minors. Where Colombia's personal-data rules apply to information concerning children or adolescents, Textority will apply the legally required protections and will prioritize their rights and best interests. Any authorization or processing condition required by applicable law must be satisfied before the covered processing occurs.
16. YOUR PRIVACY RIGHTS AND REQUESTS
16.1 Rights vary by jurisdiction. Depending on where you live and which privacy law applies to Textority, you may have rights to request access to or confirmation of personal information, correction, deletion, portability, information about processing or disclosures, withdrawal of consent, objection or opt-out, restriction, or appeal of certain privacy decisions.
16.2 Account controls. Where available, you may be able to update certain account, profile, communication, or privacy information directly through the Services. A self-service change does not replace a statutory request where applicable law provides additional rights.
16.3 Submitting a request. You may submit a privacy request through a privacy or account tool Textority makes available or by contacting hello@textority.com. Please describe the right you want to exercise and provide information reasonably necessary to identify the relevant account or processing activity.
16.4 Verification. To protect personal information, Textority may take reasonable steps to verify identity, authority, guardianship, or agency before fulfilling a request. Textority will not require unrelated or disproportionate information solely to make a privacy request harder to exercise.
16.5 Authorized agents and representatives. Where applicable law allows a request through an authorized agent, representative, guardian, or other person, Textority may request evidence of that person's authority and may verify the identity of the person whose information is involved to the extent permitted by law.
16.6 Exceptions. Privacy rights may be subject to legal exceptions, including where information must be retained for security, fraud prevention, legal compliance, transactions, disputes, tax or accounting, free expression, establishment or defense of legal claims, or another purpose recognized by applicable law.
16.7 Response and appeals. Textority will respond within the period required by applicable law. Where applicable law provides a right to appeal a denial or partial denial, Textority will provide the appeal method required by that law.
17. U.S. STATE PRIVACY RIGHTS
17.1 Threshold-based laws. Several U.S. states provide comprehensive privacy rights only when statutory thresholds, definitions, residency requirements, and other conditions are met. Textority does not claim that every state privacy statute applies to Textority merely because a resident of that state can access the Services.
17.2 Covered rights. Where an applicable U.S. state privacy law covers Textority and the relevant processing, rights may include access or confirmation, correction, deletion, data portability, information about categories of data and recipients, and the right to appeal certain privacy-request decisions.
17.3 Sensitive data. Where an applicable state law requires consent or another specific condition before processing covered sensitive data, Textority will apply that requirement to the processing within the scope of that law.
17.4 Sale, targeted advertising, and profiling. Where applicable law gives a right to opt out of the sale of personal data, targeted advertising, sharing for cross-context behavioral advertising, or profiling in furtherance of decisions producing legal or similarly significant effects, Textority will provide the legally required opt-out for processing that falls within that definition and scope.
17.5 Universal opt-out signals. Where applicable law requires Textority to recognize a legally valid universal opt-out preference signal and the signal applies to the processing at issue, Textority will process the signal as required by that law.
17.6 Non-discrimination. Textority will not unlawfully discriminate against a person for exercising an applicable privacy right.
18. COLOMBIA PERSONAL-DATA NOTICE AND RIGHTS
18.1 Applicable framework. Where Colombia's general personal-data regime applies, Textority processes personal data in accordance with applicable Colombian law, including Law 1581 of 2012 and its regulatory framework. This Section supplements the rest of this Privacy Policy for covered processing.
18.2 Responsable del Tratamiento. For personal data for which Textority determines the purposes and means of processing under Colombian law, Textority Inc. acts as Responsable del Tratamiento. A Creator or other party may separately act as a Responsable or Encargado for processing that party controls or performs, depending on the actual activity and applicable law.
18.3 Authorization. Where Colombian law requires prior, express, and informed authorization, Textority will request that authorization through the applicable collection or feature flow. This Privacy Policy provides notice of general practices but does not replace a separate authorization where the law requires one.
18.4 Purposes. The categories and purposes described in Sections 4 through 12 apply to Colombian personal data only to the extent they are relevant to the individual's use of the Services and are permitted by the applicable authorization or another lawful exception.
18.5 Sensitive data. Where Colombian law classifies information as sensitive, providing that information is voluntary unless a specific legal or operational requirement lawfully makes it necessary for a requested feature or relationship. Textority will not condition an unrelated service on optional sensitive information where doing so would be inconsistent with applicable law.
18.6 Rights of Colombian data subjects. Subject to applicable law, a Titular may know, update, and rectify personal data; request proof of authorization where applicable; request information about the use of personal data; access personal data free of charge as provided by law; submit complaints to the Superintendencia de Industria y Comercio after satisfying applicable procedural requirements; and request revocation of authorization or deletion where legally available and no legal or contractual duty requires continued retention.
18.7 Consultations. A Colombia privacy request that is a consultation regarding personal data will be handled within the period required by Article 14 of Law 1581 of 2012, currently up to ten business days from receipt, with the legally permitted extension when necessary and properly communicated.
18.8 Claims. A Colombia privacy request seeking correction, updating, deletion, revocation, or alleging noncompliance will be handled as a claim under the procedure required by applicable law. A complete claim is generally subject to the fifteen-business-day response period in Article 15 of Law 1581 of 2012, with the legally permitted extension when necessary and properly communicated.
18.9 Complaint to the SIC. Where Law 1581 requires exhaustion of the consultation or claim process before a complaint to the Superintendencia de Industria y Comercio, the Titular should first submit the applicable request to Textority using the contact method in Section 24.
18.10 Transfers and transmissions. Where Colombian law regulates an international transfer or transmission of personal data, Textority will use the applicable legal mechanism and contractual or other safeguards required for the relevant relationship. This Privacy Policy does not state that all Textority data is stored in any particular country.
18.11 Additional Colombia notice. Textority may provide a separate Colombia privacy notice or authorization for a collection point, product, or processing activity where additional information, consent, or locally specific disclosure is required.
19. INTERNATIONAL PROCESSING AND DATA TRANSFERS
19.1 Processing locations. Depending on the applicable service and provider configuration, personal information may be processed outside the individual's state or country. This Privacy Policy does not identify or promise a particular data-center, hosting, or storage location unless Textority has confirmed that location.
19.2 Applicable transfer requirements. Where a law requires a contract, authorization, adequacy condition, transfer mechanism, transmission agreement, or other safeguard for cross-border processing, Textority will use the mechanism applicable to the processing at issue.
19.3 Future jurisdictions. If Textority later targets additional jurisdictions that require supplemental notices or transfer terms, Textority may provide Regional Terms or privacy notices before or when those requirements become applicable.
20. THIRD-PARTY SERVICES, LINKS, AND INTEGRATIONS
20.1 External services. The Services may permit links to or interactions with Creator websites, Payment Providers, social platforms, communications providers, external content, or other third-party services. Textority does not control the independent privacy practices of those third parties.
20.2 Third-party terms. A third party may collect or receive personal information under its own privacy notice, terms, permissions, and settings. Review those materials before providing information to the third party.
20.3 Integrations. If Textority enables an integration, information is exchanged only according to the integration functionality, permissions, and applicable notices or agreements. Availability of an integration does not mean Textority endorses the third party's independent privacy practices.
21. COMMUNICATIONS AND MARKETING CHOICES
21.1 Service and transaction communications. Textority may send communications reasonably necessary for account administration, security, transactions, subscriptions, support, policy updates, legal notices, and operation of the Services. Some operational communications cannot be opted out of while the underlying account, transaction, or feature remains active.
21.2 Marketing email. If Textority sends marketing or promotional email, you may use the unsubscribe method provided in the communication or another preference method Textority makes available. An unsubscribe from marketing does not stop required service, legal, security, or transaction communications.
21.3 Creator communications. A Creator may send or initiate communications through the Services only as permitted by Textority terms and applicable law. A Creator that independently uses contact information for its own marketing is responsible for the consent, notice, opt-out, suppression, and other obligations that apply to that use.
21.4 SMS and other regulated channels. Textority does not treat acceptance of this Privacy Policy as consent to receive marketing text messages, automated calls, or other communications for which applicable law requires separate consent.
22. ACCOUNT CLOSURE AND DELETION REQUESTS
22.1 Closing an account. Closing or terminating an account may stop ordinary account use but does not necessarily require immediate deletion of every record associated with the account.
22.2 Deletion requests. A User may request deletion of personal information as described in Section 16. Textority will delete information when required by applicable law and may retain information where an exception or continuing legal, transaction, safety, fraud, security, tax, accounting, dispute, or preservation need applies.
22.3 Creator and buyer obligations. Account closure does not automatically erase records necessary to address existing Creator Offering obligations, purchased access, refunds, disputes, chargebacks, taxes, safety reports, or other accrued matters.
23. CHANGES TO THIS PRIVACY POLICY
23.1 Prospective changes. Textority may update this Privacy Policy prospectively to reflect changes in law, the Services, data practices, providers, or business operations.
23.2 Material changes. Where applicable law or the nature of a change requires advance notice, Textority will provide reasonable notice through the Services, by email, or by another appropriate method before the material change applies to existing Users.
23.3 New consent or authorization. If a change introduces a materially different processing purpose for which applicable law requires new consent or authorization, Textority will obtain that consent or authorization before applying the new purpose to covered personal information.
23.4 Effective date. This Privacy Policy is effective as of September 30, 2026. The current version will display its Last Updated date.
24. CONTACT TEXTORITY ABOUT PRIVACY
24.1 Privacy requests and questions. You may submit privacy questions or requests by email to hello@textority.com. To help us identify the request, you may use a subject such as "Privacy Request" and include the information reasonably necessary to identify the relevant account or processing activity.
24.2 Mailing address. Textority Inc., 10101 SW 27th Ter, Miami, FL 33165, United States.
24.3 Requests for another person. If you submit a request for another person, Textority may require information reasonably necessary to verify your authority and the identity of the person whose information is involved, subject to applicable law.
Last Updated: September 30, 2026
This Cookie Policy explains how Textority Inc. ("Textority," "we," "us," or "our") may use cookies and similar technologies in connection with textority.com, text.me, text.to, lets.talk, the Textority web platform, and related online services that Textority makes available (collectively, the "Services").
This Cookie Policy supplements the Textority Privacy Policy. The Privacy Policy explains our broader personal-information practices, including collection, use, disclosure, retention, rights, and contact methods. If a cookie or similar technology processes personal information, that processing is also subject to the Privacy Policy and applicable law.
1. PURPOSE, SCOPE, AND RELATIONSHIP TO OTHER TEXTORITY TERMS
1.1 Purpose. This Cookie Policy describes the types of browser, device, storage, and similar technologies that Textority may use when they are actually enabled, the purposes for which they may be used, and the choices that may be available to you.
1.2 Services covered. This Cookie Policy applies to the Services identified above. It does not govern an independent Creator website, external application, Payment Provider, social platform, or other third-party service that sets or reads technologies outside Textority control under its own terms or privacy notice.
1.3 Privacy Policy. The Textority Privacy Policy controls Textority's general processing of personal information. This Cookie Policy provides additional detail about cookies and similar technologies.
1.4 Separate consent or opt-out. Acceptance of the Terms of Service, Privacy Policy, or this Cookie Policy does not by itself constitute consent or authorization for a technology when applicable law requires a separate affirmative choice, nor does it waive a legally required opt-out right.
1.5 Current configuration controls. A reference in this Cookie Policy to a category or type of technology does not mean that every technology, provider, category, or purpose is enabled on every Textority domain, page, browser, account, or feature. Textority uses only technologies actually deployed for the relevant Services and will update disclosures when material practices change.
2. WHAT COOKIES AND SIMILAR TECHNOLOGIES ARE
2.1 Cookies. A cookie is a small text or data file that a website can place or read on a browser or device. Cookies can help a service recognize a browser or session, maintain login state, remember preferences, support security, and measure how a service is used.
2.2 Similar technologies. Depending on the feature actually enabled, similar technologies may include local or session storage, software development kits, pixels, tags, scripts, device or browser identifiers, log files, or comparable technologies that store, access, transmit, or associate information with a browser, device, session, or interaction.
2.3 Session and persistent technologies. Some technologies operate only during a browser session and expire or are removed when the session ends. Others may remain for a longer period to remember a preference, maintain a permitted function, support security, or perform another disclosed purpose. This Policy does not state a universal duration for every technology.
2.4 First-party and third-party technologies. A first-party technology is set or controlled through a Textority domain or service. A third-party technology is provided by another company whose service is integrated with Textority. A third-party provider may process information under its own applicable privacy terms in addition to its contractual obligations to Textority.
3. INFORMATION THAT MAY BE PROCESSED THROUGH THESE TECHNOLOGIES
3.1 Technical and network information. Depending on the technology, information may include IP address, browser type, device type, operating system, language or regional settings, technical identifiers, timestamps, security events, and similar network or device information.
3.2 Service interaction information. Information may include pages or features visited, buttons or links selected, session activity, referral or navigation information, feature interactions, error or performance information, and similar records of how a browser or device interacts with the Services.
3.3 Account and preference association. Where a technology is used while you are signed in or otherwise identified to the Services, information associated with the browser or session may also be associated with your account, Channel, transaction, security status, or saved preferences when reasonably necessary for the applicable purpose.
3.4 Personal information. Cookie or similar-technology data may constitute personal information or personal data under applicable law. Textority treats such information in accordance with the Privacy Policy and the legal requirements that apply to the relevant processing.
4. STRICTLY NECESSARY, SECURITY, AND SERVICE-OPERATION TECHNOLOGIES
4.1 Service operation. Textority may use technologies reasonably necessary to provide a service or function you request, maintain a session, route traffic, remember that you are authenticated, support account access, or preserve the integrity of a transaction or workflow.
4.2 Security and fraud prevention. Textority may use technologies to protect accounts and the Services, detect suspicious or abusive activity, investigate unauthorized access, prevent fraud, rate-limit requests, maintain service integrity, and support other security or safety functions permitted by applicable law.
4.3 Payments and commerce. A checkout, payment, subscription, refund, dispute, payout, verification, or fraud-prevention flow may involve technologies used by Textority or a Payment Provider to authenticate, secure, route, or record the transaction. Payment Provider technologies are also subject to the provider's own terms and privacy notices where applicable.
4.4 Availability of controls. Some technologies necessary for requested functionality, security, or legally required records may not be disabled through a general cookie preference control. Where applicable law requires consent or another choice even for a particular necessary technology, Textority will apply the legal requirement or an applicable legal exception.
5. FUNCTIONAL AND PREFERENCE TECHNOLOGIES
5.1 Preferences. Where enabled, functional technologies may remember settings such as language, display choices, cookie preferences, login-related choices, or other settings that improve continuity across visits.
5.2 Optional functionality. A functional technology may support a non-essential feature only when that feature is actually available. Disabling an optional functional technology may cause the associated preference or feature to reset or operate differently.
5.3 No unsupported personalization claim. This Cookie Policy does not state that Textority currently performs behavioral personalization through cookies unless that practice is actually enabled and separately disclosed where required.
6. ANALYTICS AND PERFORMANCE TECHNOLOGIES
6.1 Analytics and measurement. Where enabled, Textority may use analytics or product-measurement technologies to understand how the Services are used, measure performance, diagnose problems, evaluate feature usage, and improve the Services.
6.2 Information used. Analytics may use technical, browser, device, session, and interaction information described in Section 3. The exact information depends on the analytics functionality actually enabled.
6.3 Provider-specific accuracy. Textority does not identify a particular analytics provider, cookie name, identifier, duration, storage location, or data-sharing arrangement in this Policy unless that fact has been confirmed for the Services. Where a consent or preference interface identifies current providers or categories, that interface may provide more current provider-specific information for the applicable browser or device.
6.4 Consent and opt-out. Where applicable law requires prior consent, authorization, or an opt-out for analytics or measurement technologies, Textority will provide the applicable choice and will apply the user's preference as required by law.
7. ADVERTISING, TARGETING, AND CROSS-CONTEXT TECHNOLOGIES
7.1 No current practice inferred. This Cookie Policy does not represent that Textority currently uses cookies or similar technologies for interest-based advertising, cross-context behavioral advertising, targeted advertising, or the sale or sharing of personal information as those terms may be defined by law.
7.2 If later or otherwise enabled. If Textority enables a technology for a purpose that applicable law treats as targeted advertising, cross-context behavioral advertising, sale, sharing, or a comparable regulated use, Textority will provide the disclosures, consent, opt-out, preference-signal treatment, and other controls required before or when that processing applies.
7.3 No hidden marketing category. Textority will not characterize a technology as necessary or purely functional in order to avoid a legally required choice when the technology is actually used for a regulated advertising or data-sharing purpose.
8. COOKIE PREFERENCES AND CONSENT CONTROLS
8.1 Preference control. Where Textority provides a cookie banner, consent tool, preference center, or similar control, you may use that interface to make the choices offered for the browser or device you are using.
8.2 Categories may differ by jurisdiction. The categories, default settings, consent sequence, and available choices may differ based on applicable law, the technologies actually deployed, and the relevant Textority service or domain.
8.3 Withdrawal or change. Where a technology is based on consent or another revocable preference, you may change or withdraw that preference through the available control, subject to technologies that must remain active for a permitted necessary purpose and subject to applicable law.
8.4 Browser and device scope. A cookie preference may be stored in or associated with the browser, device, account, or other identifier used to record the preference. If you delete browser storage, use another browser or device, or use a private-browsing mode, you may need to set the preference again unless Textority is required and able to associate the preference more broadly.
8.5 Account-level choices. Where applicable law requires a preference to apply across authenticated services or devices associated with an account, Textority will apply the preference in the manner required by law to the extent Textority can reasonably identify the relevant account and processing.
9. BROWSER AND DEVICE CONTROLS
9.1 Browser settings. Most browsers allow you to delete, block, limit, or receive notices about cookies or site storage. Browser settings vary by provider and version.
9.2 Effects of blocking. Blocking or deleting technologies may cause login state, security checks, preferences, checkout functions, or other Services to operate differently or become unavailable where the technology is necessary for that function.
9.3 Private browsing and similar modes. Private-browsing, incognito, or similar modes may limit persistence of cookies or storage but do not necessarily prevent all technical logs, network information, fraud controls, or server-side records associated with use of the Services.
10. OPT-OUT PREFERENCE SIGNALS AND GLOBAL PRIVACY CONTROL
10.1 Legally recognized signals. Some browsers or extensions can transmit an opt-out preference signal, including Global Privacy Control or another signal recognized under applicable law. Where Textority is subject to a law that requires recognition of a qualifying signal for a covered processing activity, Textority will process the signal as required by that law.
10.2 Scope of a signal. A signal may apply only to the browser or device from which it is sent unless applicable law requires broader treatment and Textority can reasonably associate the signal with an authenticated User or account.
10.3 Cookie controls are not always the same as a sale or sharing opt-out. Where applicable law requires a separate right to opt out of sale, sharing, targeted advertising, or another covered disclosure, Textority will provide the legally required mechanism. A general cookie preference interface is not intended to replace a separate statutory opt-out when the law requires more.
10.4 Do Not Track. Some browsers also offer a Do Not Track setting. Because Do Not Track may not have a uniform legal or technical meaning, Textority distinguishes it from legally recognized opt-out preference signals and will follow the requirements that apply to the signal and processing at issue.
11. CREATOR PAGES, USER CONTENT, AND EXTERNAL SERVICES
11.1 Textority-hosted Creator pages. When you visit a Creator page hosted through Textority, Textority technologies used for the Services may operate as described in this Cookie Policy and the Privacy Policy.
11.2 Creator-controlled external destinations. A Creator may provide links to an external website, form, media service, social platform, or other destination. Cookies or similar technologies used by that external destination are controlled by the third party or Creator responsible for that destination and are not governed by this Cookie Policy.
11.3 Embedded or integrated third-party features. Where Textority actually enables an embedded or integrated third-party feature, the provider may receive technical or interaction information necessary to provide the feature. Textority will provide additional notice or choice where applicable law requires it.
11.4 Creator responsibility. A Creator that independently deploys or directs tracking outside Textority is responsible for that Creator's own privacy, notice, consent, and opt-out obligations. Use of an external tool does not make Textority responsible for the Creator's independent data practices.
12. PAYMENT PROVIDER, VERIFICATION, AND FRAUD TECHNOLOGIES
12.1 Provider technology. Payment, identity, business, payout, sanctions, or fraud providers may use device, network, browser, storage, or comparable technologies within a flow they provide or support.
12.2 Independent provider notices. Where a Payment Provider or verification provider independently determines how it processes information, the provider's own privacy notice and terms apply to that processing. Textority does not use this Cookie Policy to describe the provider's technologies as if they were Textority technologies.
12.3 No payment-role inference. Use of a provider technology does not by itself determine whether Textority is a merchant of record, seller, payment facilitator, processor, or another payment role. Those roles are governed by the applicable transaction structure and Textority payment terms.
13. RETENTION OF COOKIE AND SIMILAR-TECHNOLOGY INFORMATION
13.1 No universal retention period. Textority does not state one retention period for all cookies, identifiers, logs, or analytics records. Retention depends on the technology, purpose, configuration, legal requirements, security and fraud needs, account status, and provider settings actually used.
13.2 Preference records. Textority may retain records of consent, authorization, opt-out, or cookie preferences for as long as reasonably necessary to apply the preference, demonstrate compliance, resolve disputes, or satisfy applicable law.
13.3 Deletion and expiration. A browser cookie may expire automatically, be deleted by the browser or User, or be removed when Textority or a provider changes the applicable configuration. Server-side logs or records derived from an interaction may have a different retention period under the Privacy Policy.
14. SECURITY
14.1 Safeguards. Textority uses safeguards that it considers reasonable and appropriate for the Services and information at issue, but no cookie, browser storage, network connection, or online service can be guaranteed to be perfectly secure.
14.2 No unsupported security representation. This Cookie Policy does not represent that all cookies are encrypted, that all communications are end-to-end encrypted, that Textority can never access cookie-related information, or that deletion of browser storage removes every related server-side or provider record.
15. UNITED STATES PRIVACY LAWS
15.1 Applicability varies. United States state privacy laws apply based on statutory thresholds, covered persons, processing activities, and other conditions. This Cookie Policy does not represent that every state privacy law applies to Textority or to every User.
15.2 Covered online processing. If a state privacy law applies to Textority and a cookie or similar technology is used for a covered sale, sharing, targeted advertising, profiling, sensitive-data use, or other regulated activity, Textority will provide the notice, consent, opt-out, preference-signal recognition, or other control required for that activity.
15.3 Privacy rights. Requests concerning access, correction, deletion, portability, sale or sharing opt-outs, targeted-advertising opt-outs, sensitive-data limitations, or comparable state rights are governed by the Privacy Policy and any applicable privacy-choice interface.
16. CALIFORNIA ONLINE PRIVACY CHOICES
16.1 CCPA applicability. If Textority is a business subject to the California Consumer Privacy Act for the processing at issue, California consumers have the rights described in the Privacy Policy and applicable California notices.
16.2 Sale and sharing technologies. If Textority uses online technologies in a manner that constitutes a sale or sharing of personal information under California law, Textority will provide the required opt-out method and will process qualifying opt-out preference signals as required by California law.
16.3 No inference of sale or sharing. The presence of a cookie, analytics tool, security technology, or third-party integration does not by itself mean that Textority sells or shares personal information under California law. The legal classification depends on the actual purpose, disclosures, contracts, data flow, and statutory definitions.
17. COLOMBIA COOKIE AND PERSONAL-DATA PRACTICES
17.1 Cookies may involve personal-data processing. Where a cookie or similar technology collects, stores, associates, or otherwise processes information relating to an identified or identifiable person in Colombia, Textority treats that activity as personal-data processing to the extent required by Colombia's data-protection regime.
17.2 Authorization. Where Colombian law requires prior, express, and informed authorization for personal-data processing through cookies or similar technologies, Textority will request that authorization through the applicable consent or collection flow before carrying out the covered processing, unless a lawful exception applies.
17.3 Information at authorization. Where authorization is required, Textority will provide the information required by applicable Colombian law, including the purposes of processing and information about the applicable privacy policy, rights, and contact routes, in a clear manner appropriate to the collection flow.
17.4 Preferences and revocation. A Titular may exercise the privacy rights available under Colombian law as described in the Textority Privacy Policy. Withdrawal of a cookie preference or authorization applies subject to legal and contractual obligations that permit or require continued processing of particular information.
17.5 Colombia-specific notice. A separate Colombia Privacy Notice and Authorization may supplement this Cookie Policy where additional local disclosure or authorization is required for Textority's launch or a particular processing activity.
18. MINORS
18.1 Age framework. The age and guardian framework in the Textority Terms of Service and Privacy Policy applies to cookie and similar-technology processing. Children under 13 may not create an account or use interactive Services intended for account holders.
18.2 Teen Users. Where Textority processes information relating to a Teen User, Textority applies the guardian, safety, feature, and privacy restrictions described in the Terms of Service and Privacy Policy and any additional protection required by applicable law.
18.3 Child data. If Textority obtains actual knowledge that personal information has been collected from a child under 13 in circumstances covered by applicable child-privacy law, Textority will take the steps required by that law. This Cookie Policy does not create a representation that Textority directs the Services to children under 13.
19. THIRD-PARTY PRIVACY PRACTICES
19.1 Third-party responsibility. A third party that sets, reads, or receives information through its own technology may have privacy practices that differ from Textority's. Review the third party's privacy information where the third party independently controls its processing.
19.2 Service providers. Where a provider processes information on Textority's behalf, Textority may impose contractual, confidentiality, security, use, or data-protection restrictions appropriate to the service and applicable law.
19.3 No static provider list in this Policy. Because providers and configurations can change, this Cookie Policy does not present an unverified or permanent list of analytics, hosting, advertising, payment, AI, or other providers. Textority may maintain separate current disclosures, preference-center information, or a Subprocessors List where appropriate.
20. CHANGES TO THIS COOKIE POLICY
20.1 Prospective changes. Textority may update this Cookie Policy prospectively to reflect changes in law, Services, technologies, providers, or data practices.
20.2 Material changes. Where applicable law or the nature of a change requires advance notice, Textority will provide reasonable notice through the Services, by email, through the cookie or privacy interface, or by another appropriate method before the material change applies to existing Users.
20.3 New consent. If a change introduces a materially different cookie or similar-technology purpose for which applicable law requires new consent or authorization, Textority will obtain that consent or authorization before carrying out the covered processing.
20.4 Current version. The current version of this Cookie Policy will display its Last Updated date.
21. CONTACT TEXTORITY
21.1 Privacy and cookie questions. You may contact Textority about this Cookie Policy or a privacy choice by email at hello@textority.com. You may use a subject such as "Cookie or Privacy Request" and include information reasonably necessary to identify the relevant browser, account, domain, or processing activity.
21.2 Mailing address. Textority Inc., 10101 SW 27th Ter, Miami, FL 33165, United States.
21.3 Other rights. For broader privacy rights, account deletion, access, correction, or other personal-information requests, refer to the Textority Privacy Policy and the privacy-choice methods Textority makes available.
Last Updated: September 30, 2026
This Privacy Center explains how individuals can exercise privacy rights and manage privacy choices relating to textority.com, text.me, text.to, lets.talk, the Textority web platform, and related online services made available by Textority Inc. (collectively, the "Services").
This Privacy Center should be read together with the Textority Privacy Policy, Cookie Policy, Colombia Privacy Notice and Authorization where applicable, and any other privacy notice or consent that applies to a particular feature, role, or jurisdiction.
1. PURPOSE AND SCOPE
1.1 What this Privacy Center does. This Privacy Center provides a central explanation of privacy rights, choices, request methods, verification, appeals, and related procedures for personal information processed by Textority.
1.2 Rights depend on applicable law. Privacy rights are not identical in every jurisdiction. A right described in this Privacy Center applies when the law governing the individual and the processing grants that right and the law applies to Textority or the relevant processing activity.
1.3 No expansion of law by description. Describing a possible privacy right does not mean that every privacy law applies to Textority, that every individual has every listed right, or that Textority engages in every type of processing associated with a listed opt-out right.
1.4 More specific notices. A regional, feature-specific, collection-point, AI, cookie, payment, or other privacy notice may provide additional rights, choices, or instructions. Where mandatory law requires a different process, that law controls.
1.5 Creator and third-party processing. This Privacy Center governs privacy requests directed to Textority for processing Textority controls. A Creator, Payment Provider, connected service, or other third party may independently control personal information and may require a separate request under that party's privacy notice.
2. PRIVACY CHOICES AT A GLANCE
Depending on applicable law and the information involved, you may be able to:
request confirmation of whether Textority processes personal information about you;
request access to personal information and information about how it is processed;
request correction of inaccurate personal information;
request deletion of personal information, subject to applicable exceptions;
request a portable copy of certain personal information where the law provides portability rights;
withdraw consent or authorization for processing that depends on consent or authorization, where withdrawal is legally available;
opt out of covered sale, sharing, targeted advertising, or certain profiling where applicable law provides that right;
limit or object to certain uses of sensitive personal information where applicable law provides that right;
manage cookie and similar-technology preferences where Textority provides a preference control;
unsubscribe from marketing communications while continuing to receive required service, security, transaction, and legal communications;
request account closure or deletion, subject to applicable retention requirements;
use an authorized agent, guardian, representative, or other legally permitted person to exercise rights on your behalf; and
appeal certain privacy-request decisions where applicable law provides an appeal right.
3. RIGHT TO CONFIRM, KNOW, OR ACCESS
3.1 Confirmation. Where applicable law provides the right, you may ask whether Textority processes personal information about you.
3.2 Access. You may request access to personal information that Textority maintains about you to the extent required by applicable law. Depending on the law, an access response may include specific personal information, categories of personal information, categories of sources, processing purposes, categories of recipients, or other required information.
3.3 Account information. Some information may already be available through account or profile settings. Using a self-service feature does not prevent you from making a statutory access request when applicable law gives you additional rights.
3.4 Limits. Textority may withhold, redact, or limit information where disclosure would adversely affect another person's rights, reveal protected security information, disclose legally protected material, expose trade secrets, undermine fraud or abuse controls, or fall within another lawful exception.
4. RIGHT TO CORRECT OR UPDATE
4.1 Correction. Where applicable law provides the right, you may request correction of inaccurate personal information maintained by Textority.
4.2 Updating information. You may also update information directly through available account or profile controls where Textority provides those controls.
4.3 Reasonable review. Textority may consider the nature of the information, the purpose for which it is processed, records supporting accuracy, and information you provide when evaluating a correction request.
4.4 Historical and transaction records. Correcting current account information does not necessarily require Textority to rewrite an accurate historical transaction, consent, security, legal, or audit record. Where appropriate, Textority may preserve the historical record while recording the corrected current information or a correction note.
5. RIGHT TO DELETE OR REQUEST SUPPRESSION
5.1 Deletion requests. Where applicable law provides the right, you may request deletion of personal information maintained by Textority.
5.2 Deletion is not always absolute. Textority may retain personal information where an applicable exception or continuing purpose permits or requires retention, including for security, fraud prevention, legal compliance, tax, accounting, transactions, payments, disputes, chargebacks, safety, content enforcement, preservation obligations, establishment or defense of legal claims, or other purposes recognized by law.
5.3 Backups and residual copies. Deletion from an active account or production system may not immediately remove information from backups, legal holds, security records, archived transaction records, or other systems where continued retention is lawfully required or reasonably necessary. Residual information remains subject to applicable protections while retained.
5.4 Deletion and purchased or Creator obligations. A deletion request does not automatically cancel a subscription, reverse a transaction, eliminate a refund or dispute record, release a Creator from buyer obligations, or require Textority to destroy records that must be maintained for an existing transaction or legal obligation.
5.5 Account deletion. Account deletion is addressed further in Section 13 and any applicable Account Deletion Policy or account-deletion flow Textority makes available.
6. RIGHT TO DATA PORTABILITY OR A COPY
6.1 Portable copy. Where applicable law provides a portability right, you may request a copy of covered personal information in the form required by that law, taking into account the information and the technical context.
6.2 Scope. Portability rights generally do not require Textority to disclose information that is not about you, protected system information, another person's confidential information, trade secrets, or information excluded by applicable law.
6.3 No guaranteed export format outside legal requirements. Unless applicable law requires a particular format, this Privacy Center does not promise a universal export format, API, machine-readable schema, or delivery method for every category of information.
7. WITHDRAWING CONSENT OR AUTHORIZATION
7.1 When withdrawal may apply. If Textority relies on your consent or authorization for a particular processing activity, you may withdraw that consent or authorization where applicable law allows withdrawal.
7.2 Prospective effect. Withdrawal ordinarily applies prospectively. It does not invalidate processing that was lawful before withdrawal and does not require Textority to stop processing supported by another lawful basis or exception.
7.3 Necessary processing. Withdrawing optional consent does not necessarily prevent Textority from processing information that is reasonably necessary to provide a requested service, complete a transaction, maintain security, comply with law, or fulfill another valid purpose that does not depend on the withdrawn consent.
7.4 Colombia. Colombian Titulares should also review the Colombia Privacy Notice and Authorization, which explains revocation and suppression rights under the Colombian personal-data framework.
8. SALE, SHARING, TARGETED ADVERTISING, AND PROFILING OPT-OUTS
8.1 Conditional rights. Some U.S. state privacy laws provide rights to opt out of processing legally defined as the sale of personal data, sharing for cross-context behavioral advertising, targeted advertising, or profiling in furtherance of decisions producing legal or similarly significant effects.
8.2 No statement that covered processing occurs. This Privacy Center does not state that Textority currently sells personal information, shares personal information for cross-context behavioral advertising, conducts targeted advertising, or performs legally covered profiling. The legal meaning of those terms varies by jurisdiction and depends on the actual processing.
8.3 How an applicable opt-out will work. If Textority becomes subject to a law that grants an opt-out right and Textority engages in processing covered by that right, Textority will provide or honor the opt-out mechanism required for that processing. The mechanism may include a privacy choice control, an account setting, an applicable preference signal, or another method permitted by law.
8.4 Universal opt-out preference signals. Where applicable law requires recognition of a legally valid universal opt-out mechanism or preference signal, and the signal applies to the processing at issue, Textority will process the signal as required by that law.
8.5 Scope of browser or device signals. A browser- or device-based preference signal may apply to the browser, device, account, or processing scope required by applicable law and the technical context. This Privacy Center does not promise that every preference signal will automatically change all account-level settings across every device unless the applicable law requires that result and the relevant account can be reliably associated.
9. SENSITIVE PERSONAL INFORMATION
9.1 Conditional rights. Some privacy laws provide additional rights concerning information classified as sensitive, including consent requirements, limits on processing, or rights to withdraw or limit certain uses.
9.2 No universal classification. Information treated as sensitive differs by jurisdiction. Textority will apply the definition and rights that govern the particular processing.
9.3 Separate consent where required. If a law requires consent or authorization before a covered use of sensitive personal information, Textority will use the applicable consent or authorization process rather than treating acceptance of the Terms of Service or general Privacy Policy as sufficient.
9.4 Colombia. Colombian rules concerning sensitive data are addressed in the Colombia Privacy Notice and Authorization. Providing sensitive data is voluntary except where a requested feature or legal relationship lawfully requires information and the applicable requirements are satisfied.
10. AUTOMATED DECISION-MAKING AND PROFILING
10.1 Conditional rights. Certain laws may provide notice, access, opt-out, appeal, or other rights when automated decision-making or profiling is used for specified high-impact or legally significant purposes.
10.2 Textority AI is not automatically covered decision-making. The existence of Textority AI, automation, recommendations, classification, or assistance does not by itself mean that Textority uses legally regulated automated decision-making for a particular individual.
10.3 Covered use. If Textority uses automated decision-making or profiling in a manner that triggers a legally required consumer right, Textority will provide the notice and choice required for the covered use by the applicable compliance date.
10.4 Human review where required. If applicable law requires a human appeal or review mechanism for a covered automated decision, Textority will provide the mechanism required by that law for the covered decision.
11. COOKIE AND SIMILAR-TECHNOLOGY CHOICES
11.1 Cookie Policy. The Textority Cookie Policy explains how cookies and similar technologies may be used and how categories and legal requirements can differ.
11.2 Preference controls. Where Textority provides a cookie or privacy preference control, you may use that control to make the choices displayed for your jurisdiction and the technologies actually enabled.
11.3 Browser controls. Browsers and devices may provide controls that block, delete, or limit cookies or other storage. Using those controls may affect functionality that depends on the blocked technology.
11.4 Privacy signals. Cookie preferences and statutory opt-out signals are not always legally equivalent. Where a privacy law requires Textority to honor a qualifying opt-out preference signal for covered sale, sharing, or targeted-advertising activity, Textority will treat that signal according to the applicable law rather than assuming that an ordinary cookie preference alone satisfies the statutory right.
12. MARKETING AND COMMUNICATION CHOICES
12.1 Marketing email. If Textority sends a marketing or promotional email, you may use the unsubscribe method included in that communication or another preference method Textority makes available.
12.2 Operational communications. An unsubscribe from marketing does not stop communications reasonably necessary for account administration, security, legal notices, transactions, subscriptions, support, or operation of an active service.
12.3 Creator communications. A Creator may independently control certain audience or customer communications. A request about a Creator's independent marketing may need to be directed to that Creator. Textority may still enforce its own messaging rules and process requests relating to processing Textority controls.
12.4 SMS, calls, and regulated channels. Acceptance of this Privacy Center or the Privacy Policy does not constitute consent to receive marketing text messages, automated calls, or other communications for which applicable law requires separate consent. Where Textority provides an opt-out or revocation method for such a channel, you may use that method as instructed.
13. ACCOUNT CLOSURE AND ACCOUNT DELETION
13.1 Closing an account. Account closure stops or limits ordinary use of the account according to the applicable product flow but does not necessarily delete all personal information associated with the account.
13.2 Deletion request. If you want Textority to evaluate deletion of personal information, submit a deletion request using the method in Section 17 or any account-deletion control Textority makes available.
13.3 Active subscriptions and transactions. Before closing an account, you should review active subscriptions, Creator Offerings, payouts, balances, disputes, purchased access, or other obligations that may require separate action. Account deletion is not a substitute for cancellation of a recurring charge or resolution of an outstanding transaction.
13.4 Retained records. Textority may retain records after account closure or deletion where permitted or required as described in the Privacy Policy and Section 5 of this Privacy Center.
14. AUTHORIZED AGENTS, REPRESENTATIVES, AND GUARDIANS
14.1 Authorized agents. Where applicable law permits an authorized agent to submit a privacy request, the agent may submit the request on your behalf.
14.2 Proof of authority. Textority may request reasonable evidence that the agent is authorized to act for you and may, where permitted, ask you to verify your identity or confirm directly that you authorized the request.
14.3 Guardians and representatives. A parent, legal guardian, conservator, personal representative, attorney-in-fact, or other legally authorized person may exercise rights for another person when applicable law permits and the person's authority is reasonably verified.
14.4 No unnecessary disclosure. Verifying authority does not entitle an agent or representative to receive more personal information than the law authorizes.
15. CHILDREN AND TEEN USERS
15.1 Children under 13. The Services are not directed to children under 13, and children under 13 may not create accounts or use interactive Services intended for account holders. Requests involving a child under 13 will be handled under applicable child-privacy law and the circumstances of the request.
15.2 Teen Users. Teen Users are subject to the age and guardian framework in the Terms of Service. A guardian may exercise rights for a Teen User where applicable law permits or requires it.
15.3 Age or guardianship verification. Textority may request reasonable information to verify age, guardianship, identity, or authority where necessary to process a request concerning a minor.
15.4 Best interests and local law. Where local law provides heightened protections for minors, Textority will apply the protections required for the processing within scope.
16. COLOMBIA PRIVACY RIGHTS
16.1 Colombia notice. If Colombia's personal-data regime applies to your information, review the Textority Colombia Privacy Notice and Authorization together with this Privacy Center.
16.2 Rights of the Titular. Subject to applicable Colombian law, a Titular may know, update, and rectify personal data; request proof of authorization where applicable; request information about the use of personal data; access personal data as provided by law; request revocation of authorization or suppression where legally available; and submit complaints to the Superintendencia de Industria y Comercio after completing any prior procedure required by law.
16.3 Consultations. A request to consult personal data under Article 14 of Law 1581 of 2012 is handled within the legally required period. As of the Last Updated date, the ordinary maximum is ten (10) business days from receipt, with an additional period of up to five (5) business days when the legal conditions for an extension are satisfied and the delay is communicated.
16.4 Claims. A request for correction, updating, suppression, revocation where available, or a claim of noncompliance is handled under the claim procedure required by Article 15 of Law 1581 of 2012. As of the Last Updated date, a complete claim is ordinarily subject to a maximum response period of fifteen (15) business days counted from the day after receipt, with an additional period of up to eight (8) business days where the legal conditions for an extension are satisfied and the delay is communicated.
16.5 Incomplete claims. If a Colombia claim is incomplete, Textority may request completion within the period permitted by Colombian law. The consequences of failing to complete the claim are governed by that law.
16.6 Complaint to the SIC. Where Colombian law requires exhaustion of Textority's consultation or claim procedure before a complaint to the Superintendencia de Industria y Comercio, the Titular should complete the applicable procedure first.
17. HOW TO SUBMIT A PRIVACY REQUEST
17.1 Email requests. You may submit a privacy request by emailing hello@textority.com. To help route the request, use a subject such as "Privacy Request" and identify the right you want to exercise.
17.2 Information to include. Provide enough information to identify the relevant account or processing activity, such as the email address or username associated with the Services, the country or state relevant to your request when needed to determine applicable rights, and a clear description of the request.
17.3 Do not send unnecessary sensitive information. Do not send passwords, full payment-card information, authentication codes, or unrelated sensitive documents merely to make a privacy request. If additional verification is necessary, Textority will identify what is reasonably required.
17.4 Other request methods. If Textority makes a privacy request form, account control, privacy settings page, or other request method available, you may use that method according to the instructions displayed. The availability of a method may vary by jurisdiction or request type.
17.5 Requests involving immediate safety or account compromise. A privacy request channel is not an emergency service. If your account is compromised, use available account-security or support routes in addition to any privacy request. If there is an immediate threat to life or physical safety, contact appropriate emergency services.
18. VERIFICATION OF REQUESTS
18.1 Purpose of verification. Verification protects personal information from unauthorized access, deletion, alteration, or disclosure.
18.2 Proportionate verification. Textority may request information reasonably necessary to verify identity, account association, authority, guardianship, agency, or other entitlement to make the request. Verification measures may differ based on the sensitivity of the information, the right requested, the risk of harm, and applicable law.
18.3 Use of verification information. Information collected specifically to verify a privacy request will be used for verification, fraud prevention, security, compliance, and request administration as permitted by law and will not be used to make the request unnecessarily difficult.
18.4 Unable to verify. If Textority cannot reasonably verify a request that applicable law permits or requires Textority to verify, Textority may deny or limit the request and will provide the explanation required by applicable law.
18.5 Opt-out requests. Certain opt-out rights may be subject to different verification rules. Textority will not impose identity verification on a request when the applicable law prohibits or limits verification for that type of request.
19. RESPONSE TIMING, FEES, AND COMMUNICATIONS
19.1 Applicable deadlines. Textority will respond within the period required by the privacy law applicable to the request. Because deadlines differ by jurisdiction and request type, this Privacy Center does not impose one universal response period on every request.
19.2 U.S. state laws. Where an applicable U.S. comprehensive state privacy law requires an initial response within a specified period, Textority will follow that period and any legally permitted extension and notice requirements. Several such laws use a 45-day initial response period, but the governing statute controls for each request.
19.3 California. Where the California Consumer Privacy Act applies to Textority and the request, Textority will apply the response, confirmation, verification, extension, and other procedures required by the then-current CCPA and its regulations.
19.4 Colombia. Colombia consultation and claim periods are described in Section 16.
19.5 Fees. Textority generally does not charge for exercising a privacy right where applicable law requires a free response. If a law permits a reasonable fee or refusal for manifestly unfounded, excessive, repetitive, or abusive requests, Textority may use that option only as permitted by that law.
19.6 Communication of decision. If Textority denies or partially denies a request, Textority will provide the explanation and instructions required by applicable law, including appeal information where a statutory appeal right applies.
20. PRIVACY APPEALS
20.1 When an appeal is available. Some U.S. state privacy laws allow a consumer to appeal a controller's refusal to act on a privacy request. An appeal right applies only where the governing law provides it.
20.2 How to appeal. Unless Textority provides another appeal method for the applicable jurisdiction, you may email hello@textority.com with the subject "Privacy Appeal" and identify the original request and the decision you want reviewed.
20.3 Review. Textority will review a valid appeal independently or with appropriate escalation and will respond within the time required by the applicable law.
20.4 Regulatory complaint information. If an applicable law requires Textority to provide information about contacting a regulator or attorney general after an appeal is denied, Textority will provide that information with the appeal decision.
21. EXCEPTIONS AND LIMITATIONS
21.1 Legal exceptions. Privacy rights can be subject to exceptions. Textority may deny, limit, or defer a request to the extent permitted or required for legal compliance, security, fraud prevention, tax, accounting, transactions, payments, chargebacks, disputes, safety, intellectual-property protection, free expression, internal operations permitted by law, preservation obligations, legal claims, or protection of another person's rights.
21.2 Other persons' information. A request about communications, transactions, community content, team activity, or other multi-user records may involve another person's rights. Textority may redact or withhold information as necessary to protect those rights.
21.3 Deidentified information. Rights may not apply to information that has been lawfully deidentified or aggregated so that it is not treated as personal information under the applicable law.
21.4 No deletion of another person's lawful content solely through your request. A privacy request does not automatically require deletion of another User's independent records or lawful content merely because it refers to you. Other legal or reporting mechanisms may apply depending on the material.
22. NON-DISCRIMINATION AND NO RETALIATION
22.1 No unlawful discrimination. Textority will not unlawfully discriminate against you for exercising a privacy right that applies to you.
22.2 Service differences permitted by law. This section does not prevent Textority from making a lawful service change that is reasonably related to the information necessary for a requested feature or from offering a program permitted by applicable law under properly disclosed terms.
22.3 Creator retaliation. A Creator may not use Textority to retaliate unlawfully against an End User for exercising a privacy right. A dispute involving a Creator's independent conduct may also need to be directed to the Creator or an appropriate authority depending on the circumstances.
23. REQUESTS INVOLVING CREATOR-CONTROLLED DATA
23.1 Creator as independent decision-maker. A Creator may independently determine how to use personal information obtained through a Channel or Creator relationship. For that independent processing, the Creator may be the party legally responsible for the privacy request.
23.2 Textority-controlled processing. Textority remains responsible for requests concerning processing for which Textority determines the purposes and means or otherwise has a legal obligation to act.
23.3 Routing. If Textority receives a request that principally concerns processing controlled by a Creator, Textority may direct the requester to the Creator, notify the Creator, assist with routing, or take another action appropriate to Textority's role and applicable law.
23.4 No transfer of Textority obligations. A Creator's independent obligations do not eliminate a privacy obligation that applicable law independently places on Textority.
24. PAYMENT PROVIDERS AND OTHER THIRD PARTIES
24.1 Independent processing. Payment Providers, identity-verification providers, connected services, external websites, and other third parties may independently process personal information under their own privacy notices and legal responsibilities.
24.2 Requests to third parties. Textority can process a request only within the information and systems Textority controls or for which Textority has a legal obligation to act. You may need to submit a separate request to a third party for its independent processing.
24.3 Textority assistance. Where Textority is contractually or legally required to assist with a request involving a service provider acting on Textority's behalf, Textority may coordinate with that provider as necessary to fulfill the request.
25. CHANGES TO THIS PRIVACY CENTER
25.1 Prospective changes. Textority may update this Privacy Center prospectively to reflect changes in applicable law, privacy rights, request methods, the Services, or Textority's processing practices.
25.2 Material changes. Where applicable law or the nature of a change requires notice, Textority will provide the notice or obtain the consent or authorization required before the change applies to covered processing.
25.3 Current version. The current version will display its Last Updated date.
26. CONTACT TEXTORITY ABOUT PRIVACY
Privacy requests, appeals, and questions may be submitted to:
Textority Inc.
10101 SW 27th Ter
Miami, FL 33165
United States
Email: hello@textority.com
Website: textority.com
For requests subject to Colombian law, also review the Textority Colombia Privacy Notice and Authorization for the locally applicable procedure and required contact information.
This Account Deletion Policy explains how to request deletion of a Textority account and associated personal information, what account deletion generally does, what information may need to be retained, and how deletion interacts with Creators, purchases, subscriptions, payments, payouts, disputes, safety, legal obligations, and third-party services. It applies to textority.com, text.me, text.to, lets.talk, the Textority web platform, and related online services operated by Textority Inc. (collectively, the "Services").
1. PURPOSE AND SCOPE
1.1 Public deletion page. This Policy is Textority's public account-deletion notice. It explains the methods currently available to request deletion and the consequences and limitations that may apply.
1.2 Who this Policy applies to. This Policy applies to account holders, Creators, End Users, subscribers, buyers, guardians, and authorized representatives seeking deletion of a Textority account or account-associated personal information.
1.3 Account deletion is different from a privacy-data request. Deleting an account closes the account relationship and triggers deletion or deidentification of account-associated personal information subject to the exceptions described below. A person may also have a separate right to request deletion of particular personal information without closing the entire account. Those privacy requests are governed by the Textority Privacy Center / Your Privacy Choices and applicable law.
1.4 No universal deletion rule. Privacy and account-deletion rights vary by jurisdiction, user role, transaction status, and the type of information involved. Textority will apply any non-waivable deletion right and any lawful retention obligation that applies to the request.
2. RELATIONSHIP TO OTHER TEXTORITY TERMS
2.1 Privacy Policy. The Textority Privacy Policy describes the categories of personal information Textority processes, the purposes of processing, disclosures, retention approach, security statements, and privacy rights.
2.2 Privacy Center. The Textority Privacy Center / Your Privacy Choices explains how to exercise privacy rights, including deletion rights that may apply without closing an account.
2.3 Colombia notice. The Textority Colombia Privacy Notice and Authorization supplements this Policy where Colombia's personal-data regime applies.
2.4 Terms of Service. The Terms of Service govern account closure, suspension, termination, surviving obligations, purchased access, transactions, and related matters. Creator, payment, payout, refund, subscription, dispute, and digital-content terms continue to govern their specific subject matter.
2.5 Mandatory law. Nothing in this Policy waives or restricts a deletion, consumer, payment, privacy, or other right that applicable law does not permit Textority to waive.
3. WHAT ACCOUNT DELETION MEANS
3.1 Entire account, not temporary deactivation. An approved account-deletion request is intended to close the account and remove or deidentify personal information associated with that account that Textority is not required or permitted to retain. Merely disabling, freezing, or temporarily suspending an account is not treated as completed account deletion.
3.2 Access ends. When deletion is completed, the User generally loses access to the deleted account, its settings, account-based history, Channel administration, Creator tools, and other features that require that account.
3.3 Deletion does not rewrite prior events. Account deletion does not erase the historical fact that a transaction, payment, refund, dispute, report, legal request, consent, or other event occurred when Textority is permitted or required to retain a record of that event.
3.4 No restoration guarantee. After deletion is completed, Textority does not guarantee that the account, deleted information, purchased account-based access, Creator configuration, username, Channel, or other account state can be restored.
4. HOW TO REQUEST ACCOUNT DELETION
4.1 Available methods. A User may request account deletion through an account-deletion control that Textority makes available or by contacting hello@textority.com. If using email, identify the request as an "Account Deletion Request" and send it from, or identify, the email address associated with the account when reasonably possible.
4.2 No account creation required for a request. A person is not required to create a new account in order to submit an account-deletion or privacy-deletion request.
4.3 Information to include. A request should include enough information to identify the relevant account and understand what the requester is asking Textority to delete. Textority may request additional information only when reasonably necessary for verification, scope, legal compliance, fraud prevention, or protection of another person's information.
4.4 No fee to submit. Textority does not charge a fee merely for submitting an ordinary account-deletion request.
5. VERIFICATION AND AUTHORIZED REQUESTS
5.1 Identity verification. To prevent unauthorized deletion, Textority may take reasonable steps to verify the identity of the requester and the requester's relationship to the account before completing deletion.
5.2 Proportionate verification. Verification may use existing account information, authenticated account access, email confirmation, transaction information, or other proportionate methods. Textority will not request unrelated sensitive information solely to make deletion difficult.
5.3 Verification information. Information collected specifically to verify a deletion request will be used for verification, security, fraud prevention, request administration, and related legal compliance, subject to the Privacy Policy and applicable law.
5.4 Guardians and representatives. A parent, legal guardian, authorized agent, personal representative, or other person may submit a request for another individual where applicable law permits and the person's authority is reasonably verified.
5.5 Unable to verify. If Textority cannot reasonably verify a request, Textority may ask for additional information or decline to delete information when fulfilling the request could expose another person's account or personal information. Any statutory rights remain subject to the verification standards of the applicable law.
6. ACTIVE SUBSCRIPTIONS, PURCHASES, AND PENDING MATTERS
6.1 Outstanding matters. An account may be connected to active subscriptions, recurring Creator Offerings, scheduled services, purchased Digital Content, refunds, Payment Disputes, chargebacks, Creator Balances, Payouts, taxes, verification reviews, safety matters, legal holds, or other unresolved obligations.
6.2 Deletion and cancellation are separate concepts. An account-deletion request is not a substitute for cancelling a recurring subscription where the applicable subscription is billed or administered through a separate cancellation process, Payment Provider, app store, Creator, or other third party. The applicable Subscription and Auto-Renewal Terms and transaction-specific terms govern cancellation.
6.3 No loss of mandatory rights. Account deletion does not eliminate a non-waivable refund, cancellation, payment-dispute, statutory reversal, consumer, or privacy right.
6.4 Account closure despite retained records. Where lawful and operationally appropriate, Textority may close account access while retaining only the records that must or may lawfully remain for an unresolved transaction, dispute, payout, legal, safety, accounting, fraud, or compliance purpose.
7. INFORMATION TEXTORITY GENERALLY DELETES OR DEIDENTIFIES
7.1 Account profile and settings. Subject to the retention exceptions in this Policy, Textority will delete or deidentify account profile information, account preferences, account-associated identifiers, and other account data that is no longer reasonably necessary after account deletion.
7.2 User Content under Textority control. Subject to applicable law, safety obligations, legal holds, transaction obligations, and the rights of other Users, Textority will delete or deidentify User Content associated with the deleted account that Textority controls and is not required or permitted to retain.
7.3 Public profile and Channel presentation. Textority will remove or disable the deleted account's active public profile or Channel presentation within the scope Textority controls, subject to lawful retention and enforcement needs.
7.4 Service-provider copies. Where service providers process personal information on Textority's behalf, Textority will take the steps required by applicable law and applicable provider arrangements to cause deletion or restriction of data within scope, subject to lawful retention by those providers.
7.5 Deidentified or aggregated information. Textority may retain information that has been lawfully deidentified or aggregated so that it is no longer personal information under applicable law, provided Textority does not attempt to reidentify it where the law prohibits reidentification.
8. INFORMATION THAT MAY BE RETAINED
8.1 Lawful retention. Textority may retain the minimum personal information reasonably necessary when continued retention is permitted or required for a legitimate purpose recognized by applicable law or the governing Textority terms.
8.2 Examples. Depending on the circumstances, retained information may include records necessary for transactions, taxes, accounting, refunds, chargebacks, Payment Disputes, Payouts, fraud prevention, account security, sanctions, verification, abuse prevention, safety reports, regulatory obligations, legal claims, legal holds, preservation requests, enforcement history, consent or acceptance records, or proof that Textority handled a privacy or deletion request.
8.3 No indefinite retention from this Policy. This Policy does not authorize Textority to retain personal information indefinitely merely because an account once existed. Retention remains subject to the Privacy Policy, applicable Textority retention policies, applicable law, and the continuing purpose for which the record is kept.
8.4 Backups and archives. If personal information exists in backup, archival, disaster-recovery, or comparable systems, it may not be removed at the same time as information in active systems. Any such residual information remains subject to applicable protections and deletion or deidentification requirements.
8.5 Legal holds and preservation. Information subject to a valid legal hold, preservation obligation, investigation, or legally binding request may be retained for the period the applicable obligation requires. After the obligation ends, the information remains subject to ordinary retention and deletion rules.
9. USERNAMES, HANDLES, AND TEXTORITY URLS
9.1 Permission ends. Deleting an account ends the User's permission to use account-associated usernames, handles, Channel addresses, and personalized Textority URLs.
9.2 No ownership right. Account deletion does not create ownership of, or a permanent right to recover, a username, handle, URL, domain, namespace, or other Textority identifier.
9.3 Reservation or anti-abuse retention. Textority may retain, reserve, block, reclaim, or later reassign an identifier as permitted by the Terms of Service, including where reasonably necessary to address impersonation, fraud, trademark issues, security, abuse, platform integrity, or another legitimate reason.
10. MESSAGES, SHARED CONTENT, AND INFORMATION HELD BY OTHERS
10.1 Copies received by other Users. Deleting an account does not necessarily erase information that another User lawfully received or independently retains, such as a message, transaction record, support correspondence, or content copy, when that information is outside Textority's direct control or must remain for the other User's lawful purposes.
10.2 Textority-controlled copies. Textority will apply this Policy to copies within Textority's control and will delete, deidentify, restrict, or retain them according to the applicable purpose, legal requirement, and user rights.
10.3 Creator-controlled information. A Creator may independently control personal information obtained through a Creator relationship. Deleting a Textority account does not automatically delete information that a Creator independently retains under its own legal responsibility. A person may need to contact the Creator directly regarding that separately controlled information.
10.4 Third-party services. Information independently held by a Payment Provider, external website, external application, bank, app store, or other third party is governed by that party's own deletion, retention, and privacy practices.
11. PURCHASED CONTENT, CREATOR SERVICES, AND ACCESS
11.1 Loss of account-based access. Deleting an account may end access to Digital Content, memberships, subscriptions, courses, communities, bookings, transaction history, or other Creator Offerings that require the deleted account.
11.2 Completed purchases. Account deletion does not retroactively change the terms of a completed purchase or eliminate a buyer's mandatory consumer rights. Delivery, access, refunds, cancellations, and disputes remain governed by the applicable Transaction Terms and Textority commerce policies.
11.3 Pending services. If a scheduled or ongoing Creator Service remains pending, Textority may require the User to resolve or address the service, cancellation, or transaction consequences before or in connection with completing deletion, to the extent reasonably necessary and lawful.
12. CREATOR ACCOUNTS, TEAM MEMBERS, AND BUSINESS RECORDS
12.1 Creator account consequences. Deleting a Creator account may remove the Creator's Channel administration, listings, Creator settings, audience-management access, selling access, and other Creator functionality.
12.2 Existing buyer obligations. Creator account deletion does not automatically eliminate obligations to existing buyers, including delivery, purchased access, refunds, cancellations, payment disputes, chargebacks, professional obligations, taxes, or records that must lawfully remain.
12.3 Team Members. Deleting an individual Creator Team Member's account does not delete the Creator entity's account, records, transactions, or information that the Creator lawfully controls. The Creator remains responsible for removing or adjusting team permissions as required.
12.4 Creator records. Textority may retain Creator business, verification, transaction, tax, payout, dispute, fraud, or compliance records to the extent reasonably necessary and permitted or required by law or the governing terms.
13. PAYMENTS, PAYOUTS, TAXES, AND DISPUTES
13.1 Payment records. Account deletion does not require Textority to erase transaction records that must or may lawfully be retained for payment processing, refunds, reversals, Payment Disputes, chargebacks, accounting, taxes, fraud prevention, sanctions, or legal compliance.
13.2 Payment Providers. A Payment Provider, bank, issuer, payment network, payout provider, or other financial participant may retain information under its own legal obligations and privacy practices.
13.3 Creator balances and payouts. Deleting or closing a Creator account does not accelerate a Payout or cause pending, held, reserved, disputed, restricted, or otherwise unavailable Creator Proceeds to become immediately payable. Final balance treatment is governed by the Creator Payout Terms.
13.4 No forfeiture merely from deletion. Account deletion does not by itself cause Creator Proceeds validly attributable to a Creator to be forfeited, subject to valid fees, refunds, reversals, disputes, holds, reserves, taxes, sanctions, provider restrictions, and other lawful adjustments.
14. CHILDREN, TEEN USERS, AND GUARDIANS
14.1 Children under 13. The Services are not directed to children under 13, and children under 13 may not create accounts or use interactive Services intended for account holders. If Textority obtains actual knowledge that a child under 13 has an account or personal information within the scope of applicable child-privacy law, Textority will handle deletion and related information as required by that law.
14.2 Teen Users. A Teen User or the Teen User's parent or legal guardian may request account deletion subject to the age, authorization, and verification framework in the Terms of Service and applicable law.
14.3 Guardian verification. Textority may require reasonable evidence of identity, guardianship, or authority before acting on a deletion request made for a minor.
15. U.S. PRIVACY RIGHTS
15.1 State-law rights. Where a U.S. state privacy law applies to Textority and the relevant processing, a User may have a statutory right to request deletion of covered personal information in addition to the account-deletion process described here.
15.2 Exceptions. State privacy laws may permit retention for reasons such as completing transactions, security and fraud prevention, legal compliance, internal uses permitted by law, and establishment, exercise, or defense of legal claims.
15.3 Verification and response periods. Textority will apply the verification rules, response periods, extensions, notices, and appeal rights required by the state law that actually applies. The Textority Privacy Center / Your Privacy Choices provides additional information about those rights.
15.4 No threshold assumption. This Policy does not state that every comprehensive U.S. state privacy law applies to Textority merely because a resident of that state can use the Services.
16. COLOMBIA
16.1 Suppression and revocation. Where Colombia's personal-data regime applies, a Titular may request suppression of personal data and, where legally available, revocation of authorization through the claim procedure described in the Textority Colombia Privacy Notice and Authorization.
16.2 Legal or contractual retention. A suppression or revocation request does not require deletion where the Titular has a legal or contractual duty to remain in the applicable database or another lawful basis requires continued retention.
16.3 Claim procedure. A Colombia deletion or suppression request is handled as a claim under the procedure and response period required by applicable Colombian law, including any legally permitted extension and notice.
16.4 Complaint to the SIC. Where Colombian law requires completion of the applicable consultation or claim procedure before a complaint to the Superintendencia de Industria y Comercio, the Titular should complete that procedure first.
17. SECURITY, SAFETY, AND ABUSE PREVENTION
17.1 Security records. Textority may retain limited records reasonably necessary to protect the Services and Users from account takeover, fraud, spam, impersonation, repeated abuse, or other security and integrity risks.
17.2 Safety and illegal-content records. Deletion does not require Textority to destroy information that applicable law requires Textority to report, preserve, or make available to an authorized authority, including covered child-safety or other legally mandated records.
17.3 No continued use for unrelated purposes. Information retained for security, legal, safety, or compliance purposes will not be treated as permission to continue using it for unrelated purposes inconsistent with the applicable retention basis.
18. COMPLETION OF DELETION
18.1 Processing time. Textority will process account-deletion and privacy-deletion requests within the period required by applicable law. Where no specific statutory period applies, Textority will process the request within a reasonable period based on verification, account complexity, pending obligations, and lawful retention needs.
18.2 Confirmation. Textority will provide any acknowledgment or completion notice required by applicable law and may also provide confirmation when account deletion has been completed or when the request has been completed to the extent legally and operationally possible.
18.3 Partial retention notice. If Textority denies or limits a statutory deletion request because an exception applies, Textority will provide any explanation, notice, or appeal information required by the applicable law.
18.4 Re-registration. Creating a new account after deletion does not restore a deleted account or create a right to recover a prior username, Channel, content, transaction state, or other deleted account information.
19. CHANGES AND CONTACT
19.1 Changes. Textority may update this Policy prospectively to reflect changes in law, product functionality, deletion methods, privacy practices, or operational requirements. Material changes will receive the notice required by applicable law.
19.2 Account deletion requests. To request deletion using the currently available public method, contact hello@textority.com and identify the request as an "Account Deletion Request."
19.3 Privacy questions. For questions about privacy rights, specific-data deletion, or other privacy choices, review the Textority Privacy Policy and Textority Privacy Center / Your Privacy Choices or contact hello@textority.com.
19.4 Contact. Textority Inc. 10101 SW 27th Ter Miami, FL 33165 United States Email: hello@textority.com Website: textority.com
AVISO DE PRIVACIDAD Y AUTORIZACIÓN PARA EL TRATAMIENTO DE DATOS PERSONALES EN COLOMBIA
Última actualización: 30 de septiembre de 2026
Este Aviso de Privacidad y Autorización para el Tratamiento de Datos Personales en Colombia (el "Aviso Colombia") explica las prácticas de Textority Inc. ("Textority", "nosotros", "nos" o "nuestro") respecto de datos personales sujetos al régimen colombiano de protección de datos, y establece la autorización que Textority podrá solicitar cuando la Ley 1581 de 2012 y sus normas reglamentarias requieran autorización del Titular.
Este Aviso Colombia complementa la Textority Privacy Policy global y la Textority Cookie Policy. Se aplica, según corresponda, a personas ubicadas, residentes o domiciliadas en Colombia y a datos personales cuyo Tratamiento esté sujeto a la legislación colombiana. Cuando una disposición obligatoria de la ley colombiana exija una protección mayor, esa disposición prevalece para el Tratamiento cubierto.
PARTE A. AVISO DE PRIVACIDAD PARA COLOMBIA
1. ALCANCE Y RELACIÓN CON OTRAS POLÍTICAS
1.1 Alcance. Este Aviso Colombia aplica al Tratamiento de datos personales realizado por Textority en relación con textority.com, text.me, text.to, lets.talk, la plataforma web de Textority y los servicios en línea relacionados que Textority habilite para Colombia (los "Servicios").
1.2 Política global. La Textority Privacy Policy describe las categorías de datos personales, fuentes, finalidades generales, divulgaciones, retención, seguridad, derechos y otras prácticas de Textority. Este Aviso Colombia añade la información y los procedimientos específicamente relevantes bajo la legislación colombiana.
1.3 Cookie Policy. La Textority Cookie Policy describe cookies y tecnologías similares. Cuando una tecnología requiera autorización independiente o una elección específica bajo la ley colombiana, la aceptación de este Aviso Colombia por sí sola no sustituye esa autorización o elección.
1.4 Consentimientos separados. La autorización prevista en este documento no sustituye una autorización separada cuando la ley requiera consentimiento específico para datos sensibles, datos de niños, niñas o adolescentes, transferencias internacionales determinadas, marketing u otra actividad que deba autorizarse de manera diferenciada.
2. RESPONSABLE DEL TRATAMIENTO
2.1 Responsable. Para los datos personales respecto de los cuales Textority decide las finalidades y los medios del Tratamiento, el Responsable del Tratamiento es Textority Inc.
2.2 Identificación y contacto. Textority Inc. es una sociedad constituida en Delaware, Estados Unidos. Dirección para contacto: 10101 SW 27th Ter, Miami, FL 33165, United States. Correo electrónico para privacidad y asuntos legales: hello@textority.com. Sitio web: textority.com. Teléfono: [TELÉFONO DE CONTACTO PARA PRIVACIDAD EN COLOMBIA - INSERTAR ANTES DE PUBLICAR].
2.3 Canal responsable de solicitudes. Textority atiende peticiones, consultas y reclamos de protección de datos a través de su canal de privacidad y legal en hello@textority.com y de los mecanismos de privacidad que Textority ponga a disposición en los Servicios.
2.4 Roles de terceros y Creators. Un Creator, Payment Provider, proveedor externo u otra persona puede actuar como Responsable o Encargado del Tratamiento para una actividad distinta cuando esa persona determine finalidades o realice Tratamiento por cuenta de otro Responsable. Este Aviso Colombia no asigna a Textority un único rol para todos los flujos de datos.
3. DATOS PERSONALES QUE PUEDEN SER OBJETO DE TRATAMIENTO
3.1 Datos de cuenta e identidad. Según el uso de los Servicios, Textority puede tratar nombre, correo electrónico, nombre de usuario o handle solicitado, identificadores de cuenta, información de acceso o autenticación, edad o rango de edad, información de guardianes cuando corresponda y otros datos de identidad proporcionados por el Titular.
3.2 Datos de perfiles, Channels y contenido. Podemos tratar nombres visibles, información de perfil, información de Channel, información profesional o comercial de Creators, enlaces, Creator Content, User Content, archivos, mensajes, formularios, instrucciones, prompts, configuraciones y otra información que el Titular decida suministrar o hacer disponible mediante los Servicios.
3.3 Datos de comercio y transacciones. Cuando se utilicen funciones de comercio, podemos tratar información sobre compras, suscripciones, montos, moneda, estado de pago, identificadores de transacción, reembolsos, disputas, payouts, impuestos y otros registros necesarios para administrar la transacción. Los Payment Providers pueden tratar de forma independiente credenciales o instrumentos de pago bajo sus propios términos y avisos.
3.4 Datos técnicos y de uso. Los Servicios pueden tratar dirección IP, información de navegador o dispositivo, registros técnicos, eventos de seguridad, fechas y horas de acceso, interacciones con funciones y otra información técnica o de uso razonablemente necesaria para operar, proteger, medir y mejorar los Servicios.
3.5 Datos de soporte, seguridad y cumplimiento. Podemos tratar solicitudes de soporte, reportes, quejas, evidencia, indicadores de fraude, información de seguridad de cuenta, registros de moderación, solicitudes legales, registros de preservación y otra información necesaria para responder a seguridad, fraude, abuso, cumplimiento o derechos legales.
3.6 Datos de verificación. Cuando una función lo requiera, Textority o un proveedor autorizado puede tratar información razonablemente necesaria para verificar identidad, negocio, beneficiarios reales, control, impuestos, payout, sanciones, licencias profesionales, edad, guardianes, categoría o riesgo, siempre dentro del alcance permitido por los términos aplicables y la ley.
3.7 Encuestas y comentarios. Textority puede tratar respuestas voluntarias a encuestas, feedback, respuestas de investigación y otra información que el Titular decida suministrar.
3.8 IA y automatización. Cuando Textority AI o funciones de automatización estén habilitadas, los datos personales pueden aparecer en prompts, instrucciones, fuentes de conocimiento, mensajes, entradas, salidas, configuraciones, feedback y registros de uso necesarios para prestar o administrar la función. El Tratamiento concreto dependerá de la función efectivamente habilitada y de los avisos aplicables.
4. FUENTES DE LOS DATOS
4.1 Del Titular. Textority recibe datos cuando el Titular reserva o crea una cuenta o handle, completa un formulario, utiliza un Channel, envía contenido o mensajes, configura una función, compra o vende una oferta, contacta soporte o ejerce un derecho.
4.2 Del uso de los Servicios. Textority puede recibir datos técnicos, de interacción, seguridad, transacción y uso generados durante el acceso o uso de los Servicios.
4.3 De otros Usuarios. Creators, Creator Team Members, guardianes, compradores, End Users u otros Usuarios pueden proporcionar información sobre otra persona en relación con conversaciones, transacciones, invitaciones de equipo, reportes o soporte. Quien suministre esa información debe contar con la autoridad o habilitación legal correspondiente cuando sea requerida.
4.4 De proveedores y participantes. Textority puede recibir datos de Payment Providers, proveedores de verificación, seguridad, fraude, comunicaciones, infraestructura u otros prestadores o participantes cuando ello sea razonablemente necesario para los Servicios y esté permitido por la ley.
5. TRATAMIENTO Y FINALIDADES
5.1 Prestación de los Servicios. Textority puede recolectar, almacenar, organizar, usar, consultar, actualizar, transmitir, circular, compartir, conservar y suprimir datos personales, según corresponda, para crear y administrar cuentas, reservar o activar identificadores, autenticar Usuarios, operar Channels, prestar funciones de contenido y comunicación y atender solicitudes del Titular.
5.2 Interacciones y comunicaciones. Podemos tratar datos para enrutar comunicaciones, mantener contexto autorizado, apoyar interacciones entre Creators y audiencias y proporcionar herramientas relacionadas con los Services.
5.3 Comercio. Podemos tratar datos para habilitar checkout, pagos, suscripciones, facturación, reembolsos, disputas, payouts, impuestos, registros de transacción, prevención de fraude y cumplimiento de obligaciones de comercio y pago.
5.4 Seguridad, integridad y prevención de fraude. Podemos tratar datos para autenticar, proteger cuentas y Servicios, investigar accesos no autorizados, detectar o prevenir fraude, abuso, spam, conductas prohibidas, ataques, evasión de controles y otros riesgos de seguridad o integridad.
5.5 Soporte y administración. Podemos tratar datos para responder preguntas, atender soporte, resolver problemas técnicos, administrar solicitudes de privacidad, mantener registros de aceptación y gestionar relaciones con Usuarios.
5.6 Cumplimiento legal y protección de derechos. Podemos tratar datos para cumplir obligaciones legales, responder a procesos válidos, preservar evidencia, gestionar reportes, disputas, reclamaciones, seguridad infantil, propiedad intelectual, fraude, sanciones y otros asuntos legales o de cumplimiento.
5.7 Medición y mejora. Podemos tratar datos técnicos, de interacción, feedback y otra información pertinente para entender el uso de los Servicios, diagnosticar problemas, evaluar funciones y mejorar los Servicios, de conformidad con la Privacy Policy, Cookie Policy y cualquier autorización o elección requerida.
5.8 IA y automatización. Cuando una función de Textority AI o automatización esté habilitada, podemos tratar la información necesaria para ejecutar la función, generar o revisar resultados, mantener seguridad, resolver incidentes, proporcionar soporte y mejorar la operación de la función dentro de lo permitido por los avisos y autorizaciones aplicables. Este Aviso Colombia no constituye una promesa general sobre entrenamiento de modelos.
5.9 Comunicaciones de servicio. Podemos utilizar datos de contacto para comunicaciones necesarias de cuenta, seguridad, transacción, soporte, cambios legales o prestación del Servicio. Este Aviso Colombia no constituye consentimiento para comunicaciones comerciales o canales regulados que requieran un consentimiento separado.
6. AUTORIZACIÓN, EXCEPCIONES Y PRUEBA
6.1 Autorización cuando sea necesaria. Salvo una excepción legal, Textority solicitará autorización previa e informada del Titular para el Tratamiento cubierto. La autorización podrá obtenerse por escrito, verbalmente o mediante una conducta inequívoca que permita concluir razonablemente que fue otorgada, siempre que pueda ser objeto de consulta posterior.
6.2 No consentimiento por silencio. El silencio, la inacción o una opción premarcada no se tratan como autorización cuando la ley exige una manifestación afirmativa del Titular.
6.3 Excepciones legales. La autorización no será necesaria en los casos previstos por la ley colombiana, incluyendo cuando la información sea requerida por autoridad competente en ejercicio de sus funciones legales o por orden judicial, cuando sea un dato público, en una urgencia médica o sanitaria, cuando la ley autorice el Tratamiento para fines históricos, estadísticos o científicos, o cuando se trate de datos relacionados con el Registro Civil, sin perjuicio de las demás obligaciones legales aplicables.
6.4 Prueba. Textority conservará prueba razonable de la autorización y de la información suministrada al Titular cuando la ley lo requiera, incluyendo la versión del aviso o texto presentado, la acción afirmativa, el identificador asociado y la fecha y hora cuando estén disponibles.
7. DATOS SENSIBLES
7.1 Tratamiento restringido. El Tratamiento de datos sensibles está sujeto a las restricciones y excepciones de la legislación colombiana. Textority no interpreta una autorización general como autorización ilimitada para tratar datos sensibles.
7.2 Autorización explícita. Cuando Textority solicite datos sensibles y la ley requiera autorización, informará de forma previa y explícita cuáles datos son sensibles, la finalidad específica del Tratamiento y que el Titular no está obligado a autorizar o suministrar esa información, y solicitará consentimiento expreso.
7.3 No condicionamiento indebido. Textority no condicionará una actividad o servicio no relacionado a que el Titular suministre datos sensibles opcionales cuando la ley prohíba ese condicionamiento.
7.4 Datos sensibles enviados por el Usuario. Si un Titular decide incluir datos sensibles en mensajes, archivos, User Content u otro contenido permitido, esa decisión no autoriza a Textority a usar esos datos para finalidades incompatibles o no informadas. Textority aplicará las restricciones legales que correspondan al Tratamiento que efectivamente realice.
8. DATOS DE NIÑOS, NIÑAS Y ADOLESCENTES
8.1 Menores de 13 años. Los Servicios no están dirigidos a niños menores de 13 años para la creación de cuentas o el uso de servicios interactivos destinados a titulares de cuentas. Si Textority obtiene conocimiento de datos de un menor de 13 años en circunstancias no permitidas, tomará las medidas exigidas por la ley aplicable.
8.2 Teen Users en Colombia. Un End User de 13 a 17 años puede utilizar únicamente las funciones que Textority permita bajo el marco de edad y guardianes establecido en los Terms of Service. En Colombia, el Tratamiento de datos de menores se realizará únicamente cuando respete su interés superior, garantice sus derechos fundamentales y cumpla las demás condiciones legales aplicables.
8.3 Autorización del representante. Cuando sea legalmente exigida, la autorización para el Tratamiento de datos de un menor será otorgada por su representante legal después de garantizar el derecho del menor a ser escuchado, valorando su madurez, autonomía y capacidad de comprensión.
8.4 Carácter facultativo. Cuando se formulen preguntas sobre datos de niños, niñas o adolescentes, Textority informará el carácter facultativo de responder en los casos exigidos por la ley.
9. COOKIES Y TECNOLOGÍAS SIMILARES
9.1 Política aplicable. La Textority Cookie Policy describe las categorías de cookies y tecnologías similares que Textority puede utilizar cuando estén efectivamente habilitadas.
9.2 Autorización y preferencias. Cuando una cookie o tecnología similar implique Tratamiento de datos personales para el cual la ley colombiana requiera autorización, Textority solicitará la autorización correspondiente a través del punto de recolección o del mecanismo de preferencias antes del Tratamiento cubierto, salvo que una excepción legal sea aplicable.
9.3 No autorización automática. La autorización general prevista en la Parte B no sustituye una elección granular o separada para cookies cuando la ley o la configuración de la tecnología requiera esa elección.
10. CREATORS, TERCEROS Y DATOS DE AUDIENCIAS
10.1 Creator como Responsable independiente. Cuando un Creator decida de manera independiente las finalidades y los medios para usar datos personales de su audiencia, clientes o contactos, ese Creator puede ser un Responsable del Tratamiento separado y debe cumplir las obligaciones colombianas que le correspondan.
10.2 Acceso no equivale a uso libre. El acceso de un Creator a información mediante Textority no autoriza al Creator a reutilizarla, venderla, compartirla o emplearla para una finalidad incompatible o no autorizada.
10.3 Prácticas de terceros. Payment Providers, sitios externos, integraciones u otros terceros que determinen sus propias finalidades pueden tener políticas de privacidad independientes. Este Aviso Colombia no sustituye los avisos de esos terceros.
11. ENCARGADOS, PROVEEDORES Y TRANSMISIONES
11.1 Proveedores. Textority puede utilizar proveedores que traten datos personales por cuenta de Textority para funciones de infraestructura, seguridad, comunicaciones, pagos, verificación, soporte, analítica u otras funciones que Textority efectivamente habilite.
11.2 Contratos y obligaciones. Cuando un proveedor actúe como Encargado del Tratamiento, Textority procurará que el Tratamiento se realice dentro del alcance autorizado y bajo las obligaciones contractuales y legales aplicables, incluyendo confidencialidad, seguridad y limitación de finalidad según corresponda.
11.3 Sin lista estática no verificada. Este Aviso Colombia no identifica proveedores, países de almacenamiento, ubicaciones de servidores ni subprocessors que no hayan sido verificados. Textority podrá mantener divulgaciones separadas y actualizadas cuando corresponda.
12. TRANSFERENCIAS Y TRANSMISIONES INTERNACIONALES
12.1 Tratamiento internacional. Debido a la naturaleza internacional de Textority y de sus proveedores, el Tratamiento de datos personales sujetos a la ley colombiana puede involucrar procesamiento fuera de Colombia. Textority no utiliza este Aviso para afirmar una ubicación única o permanente de almacenamiento.
12.2 Transferencias. Cuando una transferencia internacional a otro Responsable esté sujeta al artículo 26 de la Ley 1581 de 2012, Textority utilizará el mecanismo permitido por la ley aplicable, como un país con nivel adecuado, una excepción legal, autorización expresa e inequívoca del Titular cuando corresponda, o una declaración de conformidad de la Superintendencia de Industria y Comercio cuando sea necesaria.
12.3 Transmisiones. Cuando exista una transmisión internacional entre un Responsable y un Encargado que trate datos por cuenta del Responsable, Textority podrá utilizar el contrato de transmisión exigido por la normativa colombiana. Cuando la ley permita esa transmisión bajo contrato sin autorización adicional del Titular, Textority podrá apoyarse en ese mecanismo.
12.4 No autorización abierta. La Parte B de este documento no se interpreta como autorización abierta e ilimitada para transferir datos personales a cualquier tercero o país. Cuando una transferencia específica requiera autorización expresa e inequívoca, Textority deberá obtenerla con la información necesaria para esa operación.
13. VIGENCIA DE LAS BASES DE DATOS Y RETENCIÓN
13.1 Vigencia. Las bases de datos cubiertas por este Aviso Colombia permanecerán vigentes mientras Textority preste los Servicios y mientras subsistan finalidades legítimas y autorizadas de Tratamiento, además de los períodos adicionales permitidos o exigidos para obligaciones legales, contractuales, contables, fiscales, de seguridad, prevención de fraude, resolución de disputas, preservación o defensa de derechos.
13.2 No retención indefinida por defecto. La vigencia descrita en la Sección 13.1 no constituye autorización para conservar datos indefinidamente sin una finalidad vigente o fundamento legal. Cuando los datos dejen de ser razonablemente necesarios y no exista una razón legal u operativa válida para mantenerlos, Textority podrá suprimirlos, desidentificarlos, agregarlos o retirarlos del uso activo conforme a la Privacy Policy y la ley.
13.3 Backups y registros residuales. La supresión de una cuenta o de un sistema activo puede no eliminar inmediatamente copias de respaldo, registros de seguridad, legal holds, registros de transacción o información que deba conservarse legalmente. Esas copias continúan sujetas a las protecciones aplicables mientras sean retenidas.
14. SEGURIDAD Y CONFIDENCIALIDAD
14.1 Medidas razonables. Textority utilizará medidas de seguridad razonables y apropiadas para la información y el Tratamiento de que se trate, teniendo en cuenta los riesgos y obligaciones aplicables.
14.2 Sin garantías absolutas. Ningún servicio en línea puede garantizar seguridad, confidencialidad o disponibilidad absoluta. Este Aviso Colombia no afirma que todas las comunicaciones tengan cifrado de extremo a extremo, que Textority nunca pueda acceder a User Content, que la supresión sea instantánea o irreversible, ni que exista un control técnico específico que no haya sido verificado.
14.3 Proveedores y confidencialidad. Textority espera que los proveedores que manejen datos personales cumplan los requisitos aplicables de confidencialidad, seguridad y contrato. Este Aviso Colombia no describe controles técnicos o administrativos específicos que no hayan sido verificados.
15. DERECHOS DEL TITULAR
15.1 Derechos. De conformidad con la legislación colombiana y sujeto a sus condiciones y excepciones, el Titular puede:
• Conocer, actualizar y rectificar sus datos personales frente al Responsable o Encargado del Tratamiento.
• Solicitar prueba de la autorización otorgada, salvo cuando la ley exceptúe la autorización.
• Ser informado, previa solicitud, respecto del uso que se ha dado a sus datos personales.
• Presentar ante la Superintendencia de Industria y Comercio quejas por infracciones, una vez agotado el procedimiento previo que la ley exija.
• Revocar la autorización y solicitar la supresión cuando sea legalmente procedente y no exista un deber legal o contractual que exija conservar o continuar el Tratamiento.
• Acceder gratuitamente a sus datos personales en los términos previstos por la ley.
• Ejercer cualquier otro derecho reconocido por la normativa colombiana aplicable.
15.2 Representantes. Los derechos podrán ser ejercidos por el Titular y por las demás personas legitimadas por la ley, incluyendo causahabientes, representantes, apoderados y representantes legales de menores, sujeto a verificación razonable de identidad y autoridad.
16. CÓMO PRESENTAR CONSULTAS
16.1 Canal. Las consultas sobre datos personales pueden enviarse a hello@textority.com o mediante el mecanismo de privacidad que Textority ponga a disposición. La solicitud debe permitir identificar razonablemente al Titular, la información consultada y un medio de respuesta.
16.2 Verificación. Textority podrá solicitar información razonable para verificar identidad, representación o autoridad antes de entregar datos personales, sin exigir información desproporcionada o no relacionada con la solicitud.
16.3 Plazo. Las consultas serán atendidas dentro del término máximo previsto por la Ley 1581 de 2012, actualmente diez (10) días hábiles contados desde su recibo. Si no es posible responder dentro de ese término, Textority informará la razón de la demora y la nueva fecha de respuesta, que no excederá los cinco (5) días hábiles adicionales permitidos por la ley.
17. CÓMO PRESENTAR RECLAMOS
17.1 Alcance. Un Titular o persona legitimada puede presentar un reclamo para solicitar corrección, actualización, supresión, revocación cuando proceda, o para informar un presunto incumplimiento de las obligaciones de protección de datos.
17.2 Contenido. El reclamo debe incluir la identificación del Titular, una descripción de los hechos que dan lugar al reclamo, un medio de contacto o dirección para recibir respuesta y los documentos que se quieran hacer valer. Textority podrá solicitar la información adicional necesaria para tramitar un reclamo incompleto.
17.3 Reclamo incompleto. Si el reclamo está incompleto, Textority podrá requerir al interesado dentro de los cinco (5) días siguientes a su recepción para que subsane la información. Si transcurren dos (2) meses desde el requerimiento sin que el interesado complete el reclamo, se podrá entender que ha desistido, conforme a la ley.
17.4 Falta de competencia. Si quien recibe el reclamo no es competente para resolverlo, se dará traslado a quien corresponda dentro del término legal aplicable y se informará al interesado cuando la ley lo requiera.
17.5 Reclamo en trámite. Una vez recibido un reclamo completo, Textority aplicará la anotación o control de "reclamo en trámite" y el motivo correspondiente cuando la ley lo exija, dentro del término legal aplicable, y mantendrá ese estado hasta la decisión del reclamo.
17.6 Plazo. El término máximo para atender un reclamo completo será el previsto por la Ley 1581 de 2012, actualmente quince (15) días hábiles contados a partir del día siguiente a su recibo. Si no es posible responder dentro de ese término, Textority informará la razón de la demora y la fecha de respuesta, que no excederá los ocho (8) días hábiles adicionales permitidos por la ley.
18. REVOCACIÓN Y SUPRESIÓN
18.1 Solicitud. El Titular puede solicitar la revocación de la autorización o la supresión de datos cuando la ley lo permita. Textority evaluará la solicitud conforme a la finalidad, la base legal aplicable, obligaciones contractuales y legales, seguridad, fraude, impuestos, contabilidad, disputas, preservación y demás excepciones reconocidas por la ley.
18.2 Efectos. La revocación o supresión no afecta el Tratamiento realizado válidamente antes de su efectividad ni obliga a eliminar información que deba conservarse por obligación legal o contractual u otra excepción aplicable.
18.3 Marketing y comunicaciones. La revocación de una autorización de marketing no necesariamente impide que Textority envíe comunicaciones operativas, legales, de seguridad, transacción o soporte que sean necesarias para una cuenta o relación vigente.
19. QUEJAS ANTE LA SUPERINTENDENCIA DE INDUSTRIA Y COMERCIO
19.1 Procedibilidad. Cuando la Ley 1581 de 2012 exija agotar previamente el trámite de consulta o reclamo ante el Responsable o Encargado, el Titular deberá completar ese trámite antes de elevar una queja ante la Superintendencia de Industria y Comercio.
19.2 Autoridad. La Superintendencia de Industria y Comercio es la autoridad colombiana competente en materia de protección de datos personales dentro de su ámbito legal. El Titular puede consultar sus canales oficiales para información sobre quejas y procedimientos.
20. CAMBIOS A ESTE AVISO COLOMBIA
20.1 Cambios prospectivos. Textority puede actualizar este Aviso Colombia de forma prospectiva para reflejar cambios en la ley, los Servicios, las finalidades, los procedimientos o las prácticas de Tratamiento.
20.2 Cambios sustanciales. Cuando un cambio sustancial afecte la identificación del Responsable o las finalidades de Tratamiento de manera que pueda afectar el contenido de la autorización, Textority comunicará el cambio en la forma y oportunidad exigidas por la normativa aplicable y solicitará nueva autorización cuando sea legalmente necesaria.
20.3 Vigencia. Este Aviso Colombia entra en vigor el 30 de septiembre de 2026. La versión vigente mostrará su fecha de última actualización.
PARTE B. AUTORIZACIÓN DEL TITULAR PARA EL TRATAMIENTO DE DATOS PERSONALES
Al realizar la acción afirmativa de autorización presentada junto con este Aviso Colombia, declaro que he podido consultar este Aviso de Privacidad y la Textority Privacy Policy aplicable, que he sido informado de las finalidades relevantes y de mis derechos como Titular, y AUTORIZO de manera previa, expresa e informada a Textority Inc., como Responsable del Tratamiento cuando corresponda, para recolectar, almacenar, organizar, consultar, actualizar, usar, circular, transmitir, conservar, suprimir y realizar las demás operaciones de Tratamiento necesarias respecto de mis datos personales ordinarios para las finalidades descritas en este Aviso Colombia que sean pertinentes a mi uso de los Servicios, salvo que una excepción legal permita o exija el Tratamiento sin autorización.
Entiendo que esta autorización puede abarcar, según las funciones que utilice, la administración de cuentas e identificadores; autenticación; operación de Channels; comunicaciones y soporte; entrega de contenido y acceso; funciones de commerce; pagos y transacciones; prevención de fraude y seguridad; verificación cuando corresponda; cumplimiento legal; atención de solicitudes y derechos; medición y mejora de los Servicios; y funciones de Textority AI o automatización que efectivamente se habiliten y se describan en los avisos aplicables.
Entiendo que esta autorización NO constituye, por sí sola: (i) autorización explícita para tratar datos sensibles cuando la ley exija una autorización específica; (ii) autorización del representante legal para tratar datos de un niño, niña o adolescente cuando se requiera una autorización reforzada; (iii) autorización abierta e ilimitada para transferir datos a cualquier tercero o país; (iv) consentimiento para marketing por SMS, llamadas automatizadas u otros canales que requieran consentimiento separado; ni (v) aceptación automática de cookies opcionales cuando la ley requiera una elección separada.
Entiendo que puedo ejercer los derechos descritos en este Aviso Colombia, incluyendo conocer, actualizar, rectificar, solicitar prueba de autorización, ser informado sobre el uso, acceder a mis datos, solicitar revocación o supresión cuando sea legalmente procedente y presentar reclamaciones conforme al procedimiento aplicable.
Canal para derechos y consultas: hello@textority.com. Dirección: Textority Inc., 10101 SW 27th Ter, Miami, FL 33165, United States. Teléfono: [TELÉFONO DE CONTACTO PARA PRIVACIDAD EN COLOMBIA - INSERTAR ANTES DE PUBLICAR].
21. CONTACTO FINAL
21.1 Privacidad Colombia. Para preguntas sobre este Aviso Colombia o para ejercer un derecho, contacte a Textority en hello@textority.com e indique, cuando sea útil, "Solicitud de Privacidad Colombia" en el asunto.
21.2 Dirección. Textority Inc., 10101 SW 27th Ter, Miami, FL 33165, United States.
21.3 Teléfono. [TELÉFONO DE CONTACTO PARA PRIVACIDAD EN COLOMBIA - INSERTAR ANTES DE PUBLICAR].
21.4 Legal Center. Las políticas generales de privacidad, cookies y otros avisos legales de Textority se encuentran o se encontrarán disponibles a través del Legal Center de Textority.
Last Updated: September 30, 2026
This notice explains how Textority Inc. ("Textority") may collect, access, use, disclose, retain, and otherwise process information in connection with artificial intelligence, machine learning, generative AI, automated assistance, and related features made available through the Services (collectively, "AI Features"). It is intended to provide practical transparency about the data flows associated with Textority AI without describing a feature, provider, model, or practice that Textority has not actually enabled.
This notice supplements the Textority Privacy Policy, Textority AI Additional Terms ("AI Terms"), AI Transparency Notice, Terms of Service ("Terms"), Creator Terms, Age Eligibility Policy, Child Safety Policy, Data Retention and Deletion Policy, and other applicable Textority notices and terms. Capitalized terms not defined here have the meanings given in the Terms or AI Terms. If a feature-specific notice, written agreement, or mandatory law imposes a more specific requirement for a particular processing activity, that requirement controls for that activity.
1. PURPOSE AND SCOPE
1.1 Purpose. This notice describes the categories of information that an AI Feature may process, the purposes for which that information may be used, when information may be transmitted to AI Providers or other service providers, how training and improvement practices are addressed, and the retention, privacy, safety, and user controls that may apply.
1.2 Feature-specific processing. AI Features can differ materially. A drafting tool, conversational assistant, classification feature, knowledge-retrieval tool, automated workflow, recommendation feature, or future AI capability may require different information. A category described in this notice is processed only when it is relevant to an AI Feature that is actually enabled and the information is made available to that feature through the applicable configuration, interaction, or system context.
1.3 No feature commitment. Mentioning a data category, model capability, provider relationship, setting, or control does not mean that Textority currently collects that data for every AI Feature, offers the referenced capability, or has enabled the referenced control.
1.4 Relationship to the Privacy Policy. The Privacy Policy describes Textority processing more broadly, including account, transaction, technical, support, safety, and other information. This notice focuses on AI-related processing and does not replace the Privacy Policy or create broader collection authority than the Services and applicable notices otherwise permit.
2. INFORMATION AN AI FEATURE MAY PROCESS
2.1 Prompts and instructions. An AI Feature may process prompts, questions, commands, instructions, examples, preferences, response rules, and other information submitted to direct or configure the feature.
2.2 Messages and conversation context. Where a conversational or messaging feature is enabled, the AI Feature may process the message being answered and relevant portions of the conversation or interaction history that are made available to the feature. Textority does not state that every conversation is continuously available to every AI Feature.
2.3 Files and media. If an AI Feature permits files, images, audio, video, documents, links, or other materials to be uploaded or referenced, the feature may process those materials and associated metadata as necessary for the requested function.
2.4 Knowledge sources. A Creator or authorized User may make websites, documents, FAQs, product information, policies, catalogs, instructions, or other knowledge sources available to an AI Feature. The feature may retrieve, analyze, summarize, transform, or use relevant portions of those sources to generate Output or perform an enabled function.
2.5 Account, Channel, and workflow context. An AI Feature may receive account, Channel, role, permission, language, configuration, workflow, or other contextual information reasonably necessary to determine what the feature is permitted to do and how it should respond.
2.6 Transaction and service context. Where an enabled AI Feature supports commerce, scheduling, customer support, or another service workflow, it may receive limited transaction, order, subscription, access, delivery, booking, or support context reasonably necessary for that workflow. This notice does not state that AI Features receive full payment-card, bank-account, identity-verification, or other highly sensitive credentials.
2.7 Outputs. Textority may process text, classifications, summaries, recommendations, generated responses, suggested actions, transformed content, or other Output returned by an AI Feature, together with information reasonably necessary to associate the Output with the relevant interaction or feature.
2.8 Feedback and evaluation information. If a User provides a rating, correction, report, preference, review, or other feedback about an AI Feature or Output, Textority may process that feedback and the relevant surrounding context to address the feedback, evaluate the feature, investigate problems, or improve the supported service where permitted.
2.9 Technical, usage, safety, and security data. AI-related use may generate technical logs, timestamps, model or feature identifiers, error information, performance information, usage events, abuse indicators, safety signals, device or network information, and similar records reasonably necessary to operate, secure, troubleshoot, measure, or enforce the Services.
3. WHERE AI-RELATED DATA COMES FROM
3.1 From the User. Information may come directly from a User who enters a prompt, sends a message, uploads a file, connects a source, configures an AI Feature, provides feedback, or otherwise supplies information to the feature.
3.2 From a Creator or authorized team member. A Creator or authorized team member may configure knowledge sources, workflows, instructions, audience rules, permissions, business information, or other context used by an AI Feature. Information supplied by a Creator may include information about End Users where the Creator has the authority and lawful basis required for that use.
3.3 From use of the Services. Textority may generate or receive technical, security, feature-use, workflow, account, and interaction information as a person uses the Services.
3.4 From other participants. Other Users may provide information about a person in a conversation, transaction, support matter, report, team workspace, or other interaction. A person who submits information about someone else is responsible for having any consent, authority, or lawful basis required for that submission.
3.5 From service providers. Textority may receive information from AI Providers, infrastructure providers, communications providers, security or fraud providers, analytics providers, or other service providers where reasonably necessary to provide, protect, troubleshoot, or administer an enabled AI Feature and permitted by applicable law and contract.
4. HOW TEXTORITY MAY USE DATA TO PROVIDE AI FEATURES
4.1 Generate or transform content. Textority may process relevant Input and context to draft, summarize, translate, classify, transform, recommend, retrieve, organize, or generate content requested through an enabled AI Feature.
4.2 Respond to conversations. Where a conversational or automated-response feature is enabled, relevant messages, instructions, knowledge sources, and permitted context may be processed to generate or route a response.
4.3 Retrieve relevant knowledge. An AI Feature may search, rank, retrieve, or otherwise identify portions of a permitted knowledge source or connected dataset that appear relevant to an Input. Retrieval may involve creating or using technical representations, indexes, embeddings, or comparable methods where actually implemented.
4.4 Operate workflows and tools. Where Textority enables an AI Feature to invoke a supported workflow or tool, Textority may process the minimum context reasonably necessary to determine whether the action is permitted, prepare the action, request confirmation where applicable, perform the supported function, and record the result.
4.5 Personalize an enabled experience. An AI Feature may use settings, language, prior choices, or other permitted context to tailor an enabled experience when the product configuration and applicable notice support that use. This notice does not state that Textority builds a universal AI profile of every User.
4.6 Maintain service quality. Textority may use appropriate AI-related records to diagnose errors, address failures, investigate reported problems, measure feature performance, maintain reliability, and support the operation of the Services.
5. CREATOR CONFIGURATIONS, KNOWLEDGE SOURCES, AND END USER DATA
5.1 Creator-directed processing. A Creator may determine what lawful knowledge sources, instructions, response rules, workflows, and permissions are made available to an AI Feature under the controls Textority provides. Textority may process that material to provide the configured feature.
5.2 Creator responsibility. Creators remain responsible for having the rights, permissions, notices, consents, and lawful basis required for information they place into a knowledge source or otherwise make available to an AI Feature, including personal information relating to End Users or third parties.
5.3 Access boundaries. Creators should configure knowledge sources and team permissions so that an AI Feature does not expose information to a person who is not authorized to receive it. Textority may apply technical or policy restrictions, but configuration by a Creator remains relevant to what information is made available within that Creator-controlled environment.
5.4 End User interactions. When an End User communicates with a Creator through a Textority AI Feature, the End User message and relevant context may be processed to respond or perform the enabled function. The responsible Creator may also have access to the conversation or resulting records to the extent permitted by the feature, the Creator relationship, Textority terms, and applicable law.
5.5 No authority to misuse data. Access to information through an AI Feature does not authorize a Creator or other User to use, disclose, export, profile, enrich, sell, or otherwise process that information for an unrelated or unlawful purpose.
6. AI PROVIDERS AND OTHER SERVICE PROVIDERS
6.1 External AI Providers. Textority may use third-party models, APIs, infrastructure, hosting, retrieval systems, safety services, or other technology to provide AI Features. When an external provider is used, Textority may transmit information reasonably necessary for the enabled feature to that provider.
6.2 Provider arrangements matter. How an AI Provider handles information depends on the provider, product configuration, account type, contract, technical settings, and applicable law. Textority does not use this notice to make an unverified promise that every provider retains data for the same period, processes data in the same location, or applies the same training practices.
6.3 Service-provider purpose. Textority seeks to use providers for legitimate service, security, support, compliance, and operational purposes consistent with the applicable Textority notices and agreements. Where privacy law requires contractual restrictions on a processor or service provider, Textority will apply those requirements when they govern the processing.
6.4 Provider changes. Textority may add, replace, or discontinue an AI Provider as models, services, security needs, commercial arrangements, and product requirements evolve. A material change in data handling will be addressed through the notice, consent, contract, or other mechanism required by applicable law and the nature of the change.
6.5 No provider endorsement. Use of an AI Provider does not make that provider responsible for all of Textority, and does not mean Textority endorses every product, model, output, or separate practice of that provider.
7. MODEL TRAINING, FEATURE IMPROVEMENT, AND EVALUATION
7.1 No blanket training statement. Textority does not state that all User Content, Inputs, or Outputs are used for model training or improvement, and does not state that they are never used for those purposes. The applicable feature, provider arrangement, settings, contract, and notice determine the practice for the processing at issue.
7.2 Providing the feature is different from training. Processing an Input to generate an Output, retrieve knowledge, perform a supported workflow, apply a safety control, or troubleshoot a service does not by itself mean that the information is being used to train a general-purpose model.
7.3 Textority feature improvement. Textority may use appropriate technical, usage, feedback, evaluation, and service-quality information to maintain or improve an AI Feature where permitted by the governing terms, privacy notice, provider arrangement, and applicable law. If improvement requires a materially different use of personal information or User Content, Textority will use the notice, consent, setting, agreement, or other mechanism required for that use.
7.4 General or shared model training. Textority will not treat general acceptance of the Terms as an unlimited authorization to repurpose personal information for undisclosed general-purpose or shared-model training. Any material use of personal information for such training must be supported by the applicable legal basis, disclosures, contractual rights, and other requirements that govern the use.
7.5 Provider training practices. An AI Provider may have different technical modes or contractual terms concerning model improvement. Textority will not represent that an AI Provider is prohibited from using Textority data for provider training unless that restriction is actually supported by the applicable provider arrangement. Feature-specific notices or agreements may provide additional commitments where they have been verified.
7.6 Changes in training practices. Textority will not rely solely on a hidden or retroactive change to this notice to authorize a materially broader use of personal information or User Content where applicable law, an existing promise, or the governing agreement requires additional notice, consent, or agreement.
8. SAFETY, SECURITY, SUPPORT, AND LEGAL COMPLIANCE
8.1 Safety and abuse prevention. Textority may process AI-related information to identify, investigate, prevent, or respond to prohibited content or conduct, including fraud, scams, child exploitation, non-consensual intimate content, harassment, impersonation, malware, unauthorized access, evasion of safeguards, or other activity prohibited by Textority terms or law.
8.2 Human review may occur. Authorized Textority personnel or service providers may review relevant AI-related information when reasonably necessary for support, safety, security, abuse investigation, legal compliance, quality evaluation, or another permitted purpose. This notice does not state that every AI interaction is reviewed by a person.
8.3 Security. Textority may use technical, account, device, network, usage, and security information to authenticate access, detect misuse, enforce limits, investigate incidents, protect Users, and secure the Services. No online or AI service can guarantee absolute security or confidentiality.
8.4 Legal obligations. Textority may preserve, access, use, or disclose AI-related information when permitted or required by applicable law, including to respond to valid legal process, protect rights and safety, comply with mandatory reporting or preservation duties, or establish, exercise, or defend legal claims.
8.5 No unnecessary exposure. Users should not intentionally include illegal content, authentication secrets, payment credentials, or unnecessary highly sensitive information in a prompt or knowledge source merely to test an AI Feature or support a report. Specialized safety and reporting processes should be used where applicable.
9. SENSITIVE, CONFIDENTIAL, AND REGULATED INFORMATION
9.1 Use only when appropriate. Before submitting health, financial, biometric, precise-location, government-identifier, confidential, privileged, trade-secret, sexual-life, or other sensitive information to an AI Feature, a User should determine whether that feature is appropriate and whether the User has the authority and legal basis required for that processing.
9.2 Feature restrictions. Textority may restrict AI Features from receiving or acting on particular sensitive information, professional data, payment data, identity information, or other high-risk categories even when the underlying information is lawful.
9.3 Separate consent where required. If applicable law requires consent, authorization, or another specific condition before sensitive personal information may be processed for a covered AI purpose, acceptance of general Textority terms does not replace that requirement.
9.4 Regulated professional uses. Textority AI is not a substitute for legally required professional judgment, confidentiality controls, recordkeeping, supervision, informed consent, or other obligations. Textority does not currently enable prohibited clinical, telehealth, or other regulated uses merely because an AI Feature can process text or other information.
9.5 HIPAA and comparable regimes. A User must not assume that an AI Feature is configured for protected health information, a business-associate relationship, financial regulatory data, education records, or another specially regulated dataset unless Textority expressly provides the required feature, agreement, and compliance framework for that use.
10. MINORS AND AGE-RELATED DATA
10.1 Children under 13. Textority's current account eligibility framework does not permit children under 13 to create accounts or use interactive Services intended for account holders. AI Features do not create an exception unless Textority expressly establishes a separate legally compliant service.
10.2 Teen Users. Where Textority permits a Teen User to access an AI Feature, relevant messages, Inputs, Outputs, account context, safety signals, and other information may be processed for the enabled feature subject to the Terms, Age Eligibility Policy, Child Safety Policy, applicable guardian framework, and feature-specific restrictions.
10.3 Additional safeguards. Textority may limit data categories, memory, visibility, personalization, contact functions, automated actions, or other AI capabilities for Teen Users where reasonably necessary for safety, privacy, product design, or legal compliance.
10.4 Child safety processing. Information relevant to suspected child sexual exploitation, grooming, sextortion, trafficking, or other serious child-safety concerns may be processed, escalated, preserved, disclosed, or reported as permitted or required by applicable law and Textority child-safety procedures.
11. PROFILING, PERSONALIZATION, AND AUTOMATED DECISIONS
11.1 No universal profiling claim. The existence of Textority AI, recommendations, classifications, routing, personalization, or automation does not by itself mean that Textority engages in profiling or automated decision-making as those terms are defined by every privacy or AI law.
11.2 Significant decisions. This notice does not represent that current AI Features make decisions producing legal or similarly significant effects about individuals. Textority may restrict AI Features from independently making sensitive decisions involving payments, account ownership, identity, safety, access, professional services, or other high-impact matters.
11.3 Future covered uses. If Textority introduces a use of AI or automated decision-making that triggers a legally required notice, risk assessment, explanation, access right, correction right, opt-out, appeal, human review, consent, or other protection, Textority will provide the applicable protection when the law and processing require it.
11.4 Creator responsibility. A Creator that uses Textority AI to support its own decision-making remains responsible for determining whether the Creator is subject to independent obligations concerning profiling, employment, housing, credit, insurance, education, healthcare, professional services, or another regulated context.
12. RETENTION, DELETION, AND MEMORY
12.1 No universal AI retention period. Textority does not promise one retention period for every AI-related record. Retention depends on the data category, feature, purpose, provider arrangement, account status, support or safety need, legal obligation, dispute, and the Data Retention and Deletion Policy.
12.2 Purpose-based retention. Prompts, Inputs, Outputs, knowledge-source references, configuration records, feedback, technical logs, and AI usage records should be retained only for feature-specific purposes and periods actually supported by the applicable product configuration, provider arrangement, privacy notice, and law. This notice does not authorize indefinite retention.
12.3 Conversation history and memory. If a feature uses conversation history, saved context, preferences, or a memory-like function, the information available to that feature depends on the actual product configuration and controls presented for that feature. This notice does not state that Textority AI permanently remembers every interaction.
12.4 Deletion from active systems. Deletion of an account, conversation, knowledge source, or AI-related record may remove or restrict information from active use as described by the applicable Textority policy and feature. Deletion may not immediately remove information from backups, security records, fraud records, legal holds, provider systems, or other locations where temporary or continued retention is permitted or required.
12.5 Shared or external copies. Deleting information from Textority does not necessarily delete an Output, message, file, or other material that another User lawfully received, separately saved, exported, published, or transmitted outside the affected Textority record.
12.6 Legal and safety preservation. Textority may retain or preserve information notwithstanding an ordinary deletion rule when reasonably necessary and permitted or required for child safety, fraud prevention, security, disputes, legal holds, valid government requests, mandatory preservation, or legal claims.
13. PRIVACY RIGHTS AND USER CONTROLS
13.1 Privacy rights. Depending on the jurisdiction and processing, a person may have rights to access, know, correct, delete, obtain a copy of, restrict, object to, or opt out of certain processing of personal information. Textority applies those rights when the applicable legal requirements and thresholds are met.
13.2 Privacy Center. Requests concerning personal information may be submitted through the methods identified in the Textority Privacy Center or applicable regional privacy notice. A request may be subject to authentication, exceptions, and limitations permitted by law.
13.3 Feature controls. Where Textority provides settings to disable an AI Feature, change a configuration, remove a knowledge source, delete a conversation, control personalization, or adjust another AI-related preference, the setting applies according to the scope and technical function described for that control.
13.4 Creator-controlled data. Some information used in an AI Feature may be controlled by a Creator or other business User rather than solely by Textority. Textority may route or coordinate a request where appropriate, but the responsible party and available rights depend on the actual processing relationship and applicable law.
13.5 No right created by feature language. A product setting, explanatory label, or voluntary control does not create a statutory privacy right that otherwise does not apply. Textority may nevertheless provide reasonable voluntary controls where operationally appropriate.
14. INTERNATIONAL PROCESSING AND DATA LOCATION
14.1 International service environment. Textority serves Users in more than one country and may use service providers that operate across jurisdictions. AI-related information may therefore be processed in countries other than the country where a User is located, subject to applicable law and Textority provider arrangements.
14.2 No unsupported data-location promise. This notice does not state that all AI-related information is stored only in the United States, only in Colombia, or in any other single location. Textority will not publish a provider-specific data-residency commitment unless it is supported by the actual architecture and applicable agreement.
14.3 Transfer requirements. Where applicable law requires a contractual, consent-based, adequacy, or other mechanism for an international transfer of personal information, Textority will apply the required mechanism when the transfer and jurisdiction are within scope.
15. SECURITY AND CONFIDENTIALITY LIMITS
15.1 Safeguards. Textority uses safeguards that it considers reasonable and appropriate for the Services and information at issue and expects service providers handling personal information to meet applicable contractual, confidentiality, security, and legal requirements.
15.2 No absolute security guarantee. No AI or online service can guarantee absolute security, confidentiality, availability, accuracy, or freedom from unauthorized access. This notice does not represent that AI interactions are end-to-end encrypted, that Textority can never access AI-related User Content, or that deletion is instantaneous or irreversible.
15.3 User precautions. Users should avoid placing unnecessary secrets, credentials, highly sensitive personal information, privileged material, or third-party confidential information into an AI Feature and should apply access controls, permissions, contractual protections, and professional safeguards appropriate to the information.
16. CHANGES, QUESTIONS, AND CONTACT
16.1 Updates. Textority may update this notice as AI Features, provider arrangements, legal requirements, and actual data practices evolve. A material change in the handling of personal information will be addressed through the notice, consent, agreement, or other process required by applicable law and the nature of the change.
16.2 No retroactive expansion by notice alone. A later version of this notice does not by itself retroactively expand Textority's rights to use previously collected information where an existing promise, agreement, consent, or applicable law requires another basis for the new use.
16.3 Questions and reports. Questions about AI-related privacy or data practices, or reports concerning misuse of an AI Feature, may be submitted through the applicable Textority privacy, legal, support, or reporting route.
Textority Inc.
10101 SW 27th Ter
Miami, FL 33165
United States
General and legal: hello@textority.com
Legal Center: textority.com/legal
Report a problem: textority.com/legal/report
Copyright 2026 Textority Inc. All rights reserved.
Last Updated: September 30, 2026
These Textority AI Additional Terms ("AI Terms") apply to artificial intelligence, machine learning, generative AI, automated assistance, and related features that Textority Inc. ("Textority") makes available through the Services (collectively, "AI Features"). These AI Terms are Additional Terms under the Textority Terms of Service ("Terms") and supplement the Terms, Creator Terms, Acceptable Use Policy, Community and Content Rules, Privacy Policy, Age Eligibility Policy, Child Safety Policy, and other applicable Textority policies and Additional Terms.
Capitalized terms not defined in these AI Terms have the meanings given in the Terms. By accessing or using an AI Feature after these AI Terms have been made applicable to that feature or use, you agree to these AI Terms to the extent permitted by applicable law.
1. SCOPE AND RELATIONSHIP TO OTHER TERMS
1.1 AI Features. AI Features may include drafting, summarization, translation, classification, recommendations, conversational assistance, automated responses, content transformation, knowledge retrieval, workflow assistance, or other AI-assisted functionality that Textority actually enables. Mentioning a capability in these AI Terms does not mean that Textority currently offers or will offer that capability.
1.2 Feature-specific terms. An AI Feature may have additional notices, product instructions, limits, consent flows, pricing terms, provider terms, safety controls, or jurisdiction-specific requirements. Those materials apply when presented and may further limit permitted use.
1.3 Order of precedence. The order-of-precedence rules in Section 30.5 of the Terms apply. These AI Terms control over the Terms only for their specific AI subject matter. Mandatory law always controls where it cannot be varied by agreement.
1.4 No expansion of regulated services. AI Features do not enable a product, service, professional activity, transaction, or category that is otherwise prohibited or restricted under the Terms, Creator Terms, Prohibited Products and Services Policy, or applicable law.
2. DEFINITIONS
2.1 Input. "Input" means prompts, instructions, messages, files, images, audio, video, knowledge sources, data, configurations, examples, context, or other material submitted or made available to an AI Feature by or for a User.
2.2 Output. "Output" means text, images, audio, video, classifications, recommendations, summaries, translations, responses, suggested actions, or other material generated or returned by an AI Feature in response to Input or enabled context.
2.3 AI Provider. "AI Provider" means a third party whose model, service, infrastructure, tool, or technology Textority uses to provide or support an AI Feature.
2.4 Creator Configuration. "Creator Configuration" means prompts, instructions, knowledge sources, rules, workflows, automations, permissions, tools, actions, or other settings configured by a Creator or authorized User for an AI Feature.
2.5 Automated Action. "Automated Action" means an action initiated or performed through an AI Feature or automation, including sending a communication, routing information, changing a workflow state, or invoking another supported function. An Output that merely suggests an action is not itself an Automated Action.
3. AVAILABILITY, MODELS, AND THIRD-PARTY PROVIDERS
3.1 Availability may change. Textority may add, modify, restrict, suspend, replace, or discontinue an AI Feature, model, capability, integration, usage limit, or provider, subject to the Terms and applicable law. Textority does not guarantee continued access to a particular model, model version, provider, feature, language, latency level, or capability.
3.2 Third-party technology. AI Features may depend on AI Providers and other third-party services. Textority may transmit information to those providers as reasonably necessary to provide the enabled feature, subject to applicable privacy notices, provider arrangements, and law.
3.3 Provider restrictions. AI Providers may impose technical, safety, geographic, content, rate, or usage restrictions that Textority must apply. Textority may enforce those restrictions even when the underlying activity would otherwise be permitted by Textority.
3.4 No direct provider relationship unless stated. Use of an AI Feature does not by itself create a direct contractual relationship between you and an AI Provider. Separate provider terms apply only when they are presented to you or otherwise legally apply to your use.
4. INPUTS, RIGHTS, AND USER RESPONSIBILITY
4.1 Your responsibility for Input. You are responsible for the Input you submit or make available and for ensuring that you have the rights, permissions, licenses, consents, and lawful basis necessary for Textority and applicable AI Providers to process that Input for the enabled feature.
4.2 No unauthorized material. You must not submit Input that unlawfully infringes intellectual-property, privacy, publicity, confidentiality, contractual, trade-secret, data-protection, or other rights, or that you are prohibited from providing to the Services.
4.3 Sensitive and confidential information. Before submitting sensitive, confidential, privileged, regulated, or third-party information to an AI Feature, you are responsible for determining whether that use is permitted and appropriate for the feature and your obligations. Do not use an AI Feature as a substitute for safeguards, confidentiality controls, consents, professional duties, or contractual protections that apply to the information.
4.4 Creator knowledge sources. A Creator that connects or supplies knowledge sources remains responsible for having the rights and authority to use those sources and for configuring access so that the AI Feature does not expose information to people who are not authorized to receive it.
4.5 User Content. Input remains subject to the ownership and license provisions that apply to User Content under the Terms. Submission to an AI Feature does not transfer ownership of your Input to Textority except for the limited rights necessary to operate the Services as provided in the Terms and applicable Additional Terms.
5. OUTPUTS AND PERMITTED USE
5.1 Output limitations. AI systems can produce Output that is inaccurate, incomplete, outdated, biased, offensive, misleading, fabricated, internally inconsistent, or unsuitable for a particular purpose. Output may appear confident even when it is wrong. You are responsible for reviewing and verifying Output before relying on, publishing, sending, selling, distributing, or acting on it.
5.2 Verify important information. You should independently verify material facts, calculations, quotations, citations, references, legal requirements, professional conclusions, transaction details, and other important information before relying on Output.
5.3 Lawful use. Subject to these AI Terms, the Terms, third-party rights, and applicable law, you may use Output generated for you for lawful purposes. When Output is saved, published, transmitted, sold, incorporated into a Creator Offering, or otherwise used through the Services, it is subject to the same Textority rules that apply to comparable human-created User Content.
5.4 No ownership guarantee. Textority does not represent or warrant that Output is copyrightable, patentable, protectable, unique, exclusive, noninfringing, or owned by you. Rights in AI-generated or AI-assisted material depend on applicable law, the nature of the human contribution, the Input, third-party rights, and the specific Output.
5.5 Similar outputs. Because of the nature of AI systems, different Users may receive the same or similar Output. Your receipt or use of Output does not give you rights in another User's Input or Output and does not prevent Textority or an AI Provider from generating similar material for others.
5.6 No Textority endorsement. Output does not necessarily reflect Textority's views, recommendations, verification, approval, or endorsement. Availability of an Output does not mean Textority has reviewed or certified it.
6. AI DISCLOSURE, IDENTITY, AND HUMAN REPRESENTATION
6.1 No deceptive human impersonation. You must not use an AI Feature to materially mislead a person into believing that an automated or AI-generated interaction is a live human interaction when disclosure is required by applicable law, Textority, or the circumstances.
6.2 Textority disclosures. If Textority displays, attaches, or requires a disclosure that content, a response, an interaction, or an assistant is AI-generated, AI-assisted, automated, or not human, you must not intentionally remove, conceal, falsify, or materially defeat that disclosure in a misleading manner.
6.3 User disclosures. A Creator or other User that deploys AI Features to interact with another person is responsible for providing any additional AI disclosure required by law for that User's business, occupation, jurisdiction, or use case. A Textority platform disclosure does not necessarily satisfy every independent legal duty of the User.
6.4 Human escalation. If an AI Feature offers a human escalation, handoff, or contact route, you must not falsely represent that escalation as available when it is not. These AI Terms do not promise that every AI Feature includes live human review or an immediate human response.
7. CREATOR CONFIGURATIONS AND AUTOMATED COMMUNICATIONS
7.1 Creator responsibility. A Creator that configures an AI Feature is responsible for the Creator Configuration, the materials supplied to it, the permissions granted to it, and the lawful use of resulting Output and Automated Actions. Textority remains responsible for its own legal obligations and does not transfer those obligations to Creators.
7.2 Testing and supervision. Before using an AI Feature to communicate with End Users or perform recurring workflows, a Creator should reasonably test the configuration for the intended use and review its operation at a level appropriate to the risk. Higher-risk uses require greater human review and control.
7.3 Messaging laws still apply. AI-assisted or automated messages remain subject to the Terms and applicable consent, opt-out, anti-spam, telemarketing, privacy, consumer-protection, sender-identification, and communications rules. AI does not create consent or an exemption from those requirements.
7.4 No fabricated authority. A Creator may not configure an AI Feature to falsely claim that it is a licensed professional, government official, Textority employee, payment provider, law-enforcement officer, emergency responder, or another person or entity that it is not authorized to represent.
7.5 No circumvention. You must not configure, prompt, chain, fine-tune, connect, or otherwise use an AI Feature to bypass Textority safety controls, age restrictions, provider controls, rate limits, content restrictions, verification requirements, or enforcement measures.
8. HIGH-IMPACT AND SENSITIVE DECISIONS
8.1 No unsupported consequential decision-making. Unless Textority expressly enables a feature for a specific legally compliant use, you may not use an AI Feature as the sole or determinative basis for a decision that produces legal or similarly significant effects concerning another person, including decisions concerning employment, housing, credit, insurance, education, access to essential services, or another regulated high-impact context.
8.2 Human responsibility. Where a permitted use involves material decisions about a person, the responsible User must provide the human judgment, notices, review, appeal, data-quality protections, anti-discrimination safeguards, assessments, and other controls required by applicable law and professional obligations.
8.3 Sensitive actions. Textority may require human confirmation, additional verification, restricted permissions, or other safeguards before an AI Feature can perform or initiate actions involving payments, payouts, refunds, identity, account ownership, access control, safety, legal rights, regulated services, or other sensitive functions.
8.4 No unlawful discrimination. You may not use an AI Feature to unlawfully discriminate against a protected person or class, or to evade legal obligations designed to prevent discrimination in a covered decision or service.
9. PROFESSIONAL, REGULATED, AND EMERGENCY USES
9.1 No Textority professional advice. Textority AI does not provide legal, medical, mental-health, financial, tax, accounting, investment, clinical, or other professional advice on behalf of Textority.
9.2 Permitted professional use remains the professional's responsibility. If Textority permits a Creator to use AI as an assistive tool in connection with a lawful professional service, the Creator remains solely responsible for licensure, supervision, competence, professional judgment, client disclosures, confidentiality, recordkeeping, conflicts, informed consent, and all other professional obligations that apply.
9.3 No circumvention of restricted categories. AI may not be used to provide, simulate, automate, or disguise a product or service that Textority prohibits or requires prior approval to offer, including a regulated service that has not been enabled under the Prohibited Products and Services Policy.
9.4 No emergency reliance. The Services and AI Features are not emergency, crisis-response, suicide-intervention, medical-emergency, or public-safety dispatch services. A person facing immediate danger or an emergency should contact appropriate emergency services or qualified local resources.
10. MINORS AND CHILD SAFETY
10.1 Age rules apply. Access to AI Features is subject to the Terms, Age Eligibility Policy, Child Safety Policy, and any feature-specific age controls. Textority may restrict or disable AI Features for Teen Users or other age groups where reasonably necessary for safety, legal compliance, or product design.
10.2 No targeting children under 13. A User may not use an AI Feature to knowingly encourage a child under 13 to create an account, evade age controls, or participate in an interactive service that Textority has not expressly designed and legally approved for that population.
10.3 Exploitation prohibited. AI Features may not be used to sexualize, groom, exploit, coerce, traffic, extort, or endanger a minor; generate or facilitate child sexual abuse material; facilitate sexual solicitation of a minor; create prohibited sexualized synthetic depictions of minors; or defeat guardian or child-safety controls.
10.4 Teen interactions. A Creator or User that is permitted to use AI Features with Teen Users must comply with all applicable guardian, content, communications, purchase, privacy, safety, and feature restrictions and must not use manipulative or exploitative AI interactions to pressure a Teen User into sexual activity, off-platform contact, purchases, disclosure of sensitive information, or another unsafe action.
11. PROHIBITED AND ABUSIVE AI USES
11.1 Same platform rules apply. AI-assisted conduct and AI-generated content are subject to the Terms, Acceptable Use Policy, Community and Content Rules, Child Safety Policy, Non-Consensual Intimate Content Removal Policy, Intellectual Property Policy, and other applicable Textority rules to the same extent as comparable non-AI conduct.
11.2 Prohibited uses. Without limiting those policies, you may not use AI Features to facilitate fraud, scams, phishing, deceptive impersonation, extortion, harassment, stalking, doxxing, non-consensual intimate content, unlawful digital replicas, child exploitation, malware, credential theft, unauthorized access, evasion of sanctions or legal restrictions, counterfeit or fraudulent documents, fabricated evidence, or other unlawful or prohibited activity.
11.3 Manipulation and deception. You may not use AI Features to fabricate material facts, endorsements, reviews, testimonials, identities, records, credentials, transaction evidence, or other information for the purpose of deceiving another person or circumventing Textority, provider, payment, legal, or regulatory controls.
11.4 Safety testing. Authorized security, safety, red-team, research, or quality-testing activity must remain within the scope Textority expressly permits. Permission to use an AI Feature is not permission to attack, probe, exploit, extract restricted data from, or bypass safeguards protecting Textority, an AI Provider, or another person.
12. PRIVACY, DATA USE, AND RETENTION
12.1 Privacy documents control data practices. Personal information and User Content processed in connection with AI Features are handled under the applicable Privacy Policy, AI transparency and data notices, feature-specific disclosures, contractual terms, and law.
12.2 No blanket model-training representation. These AI Terms do not state that Input, Output, or other User Content is always used, never used, or used in a particular manner for model training, model improvement, evaluation, safety, or related purposes. Any material practice concerning those uses is governed by the applicable Textority notice, feature configuration, provider arrangement, setting, or written agreement.
12.3 Retention. Textority does not promise a universal retention period for every AI-related record. Retention of prompts, Inputs, Outputs, configurations, logs, feedback, safety records, and related information is governed by the Privacy Policy, Data Retention and Deletion Policy, feature-specific practices, legal obligations, and operational needs.
12.4 Third-party processing. Where an AI Provider processes information for an enabled feature, its processing is subject to the applicable provider arrangement and any provider terms or notices that legally apply. Textority may change providers or routing where permitted by the Terms and applicable law.
12.5 Privacy and AI rights. If applicable law provides rights concerning profiling, automated decision-making, sensitive data, access, deletion, correction, or another AI-related processing activity, Textority will apply those rights when the legal requirements and thresholds for the relevant processing are met.
13. SECURITY, RELIABILITY, AND TECHNICAL LIMITS
13.1 No perfect reliability. Textority does not guarantee that an AI Feature will be uninterrupted, error-free, secure, accurate, available at a particular time, compatible with every Input, or capable of producing a requested Output.
13.2 Prompt and instruction attacks. AI systems may be susceptible to malicious or conflicting instructions, prompt injection, data poisoning, unsafe links, misleading documents, or other attempts to alter behavior. Users remain responsible for reasonable review before relying on AI-generated actions or information.
13.3 Usage controls. Textority may apply usage limits, rate limits, file limits, context limits, safety filters, blocked actions, model restrictions, geographic restrictions, or other controls to protect reliability, security, fairness, provider compliance, legal compliance, or platform integrity. Such limits are operational controls and not permanent entitlements.
13.4 No unsupported security promises. These AI Terms do not represent that AI communications are end-to-end encrypted, that an AI Provider cannot access information, that all AI-related information is isolated from every other system, or that deletion is instantaneous or irreversible.
14. ENFORCEMENT AND FEATURE RESTRICTIONS
14.1 Textority enforcement. Textority may restrict or disable AI Features, Outputs, Automated Actions, connected tools, knowledge sources, or related account capabilities when Textority reasonably believes the action is necessary to enforce these AI Terms or other applicable terms, protect Users or the Services, address fraud, abuse, safety, security, provider requirements, or comply with law.
14.2 Urgent action. Textority may act without advance notice when reasonably necessary to address child safety, imminent harm, fraud, security compromise, non-consensual intimate content, unlawful impersonation, evidence preservation, sanctions, legal process, provider mandates, or another urgent risk.
14.3 No guaranteed restoration. Restriction of an AI Feature does not create a right to restoration, a particular model, or an equivalent replacement feature. Any review or appeal is governed by the Terms and the process Textority makes available for the applicable action.
14.4 Other obligations continue. AI enforcement does not automatically eliminate obligations concerning completed transactions, refunds, chargebacks, payouts, taxes, preservation, privacy rights, intellectual-property complaints, or other matters governed by separate terms or law.
15. DISCLAIMERS, LIABILITY, AND USER OBLIGATIONS
15.1 Terms apply. The warranty disclaimers, limitations of liability, indemnification provisions, dispute terms, governing-law provisions, and other protections in the Terms apply to AI Features and these AI Terms to the fullest extent permitted by law.
15.2 No separate guarantee. Without limiting the Terms, Textority does not warrant that Output will be accurate, complete, lawful for your intended use, free of third-party rights, acceptable to a regulator or provider, suitable for a professional purpose, or capable of achieving a particular business, financial, legal, health, marketing, safety, or operational result.
15.3 Your downstream use. You are responsible for your decision to rely on, publish, distribute, sell, transmit, or act on Output and for any disclosures, consents, permissions, licenses, reviews, professional involvement, or other safeguards required for that downstream use.
16. CHANGES AND CONTACT
16.1 Prospective changes. Textority may update these AI Terms prospectively in accordance with Section 30 of the Terms. Material changes will be handled using the notice or reacceptance process required by the Terms and applicable law.
16.2 No retroactive reduction of completed rights. A change to these AI Terms does not retroactively reduce rights attached to a completed transaction or paid access period where the governing terms or applicable law prohibit that reduction.
16.3 Questions and reports. Questions about these AI Terms or reports of suspected misuse may be submitted through the contact or reporting routes Textority makes available in its Legal Center.
Textority Inc.
10101 SW 27th Ter
Miami, FL 33165
United States
General and legal: hello@textority.com
Legal Center: textority.com/legal
Report a problem: textority.com/legal/report
Copyright 2026 Textority Inc. All rights reserved.
Last Updated: September 30, 2026
This AI Transparency Notice explains how Textority Inc. ("Textority") identifies and describes artificial intelligence, machine learning, generative AI, automated assistance, and related functionality made available through the Services (collectively, "AI Features"). It is intended to help Users understand when AI may be involved, what AI Features can and cannot be expected to do, when human involvement may occur, and where to find additional information.
This Notice supplements the Textority Terms of Service ("Terms"), Textority AI Additional Terms ("AI Terms"), Privacy Policy, Creator Terms, Acceptable Use Policy, Community and Content Rules, Age Eligibility Policy, Child Safety Policy, and other applicable Textority terms and notices. Capitalized terms not defined here have the meanings given in the Terms or AI Terms. If this Notice conflicts with binding Terms, the applicable Terms control to the extent of the conflict, subject to mandatory law.
1. PURPOSE AND SCOPE
1.1 Transparency purpose. Textority aims to provide meaningful notice when AI is used in a manner that reasonably calls for disclosure under the applicable feature, Textority rules, or law. The form, timing, and wording of a disclosure may vary by feature, communication channel, jurisdiction, and use case.
1.2 AI Features covered. AI Features may include conversational assistance, drafting, summarization, translation, classification, recommendations, knowledge retrieval, content transformation, workflow assistance, automated responses, or other AI-assisted functionality that Textority actually enables.
1.3 No feature commitment. Mentioning a capability, safeguard, label, model, provider, or workflow in this Notice does not mean that Textority currently offers or will offer that item. Availability may vary by User, Channel, account, plan, country, language, provider, device, or configuration.
1.4 Feature-specific notices. A particular AI Feature may display additional notices, labels, consent flows, warnings, controls, or instructions. Those materials apply to that feature and may provide more specific information than this general Notice.
2. HOW TO KNOW WHEN AI IS INVOLVED
2.1 AI identification. When Textority identifies an interaction, assistant, response, or other output as AI-generated, AI-assisted, automated, or not human, that identification is intended to inform the recipient that AI is materially involved in the interaction or content.
2.2 Disclosure formats. Depending on the feature or channel, an AI disclosure may appear as an introductory message, label, badge, name, footer, interface notice, statement within a conversation, or other clear notice appropriate to the interaction.
2.3 Names and avatars. An AI assistant may be given a name, image, voice, style, persona, or branding by Textority or a Creator. Those presentation choices do not mean that the assistant is a human being, licensed professional, employee, agent, or independent person.
2.4 Creator-configured AI. A Creator may configure an AI Feature to communicate in the Creator's voice, use Creator-provided knowledge sources, follow Creator instructions, or operate under Creator branding. The Creator remains responsible for required disclosures that apply to the Creator's own business, occupation, jurisdiction, or use case.
2.5 No concealment of required disclosures. Users may not intentionally remove, falsify, conceal, or materially defeat an AI disclosure supplied or required by Textority when doing so would mislead another person or violate applicable law or Textority terms.
3. HUMAN INVOLVEMENT AND AUTOMATION
3.1 AI-assisted does not mean fully automated. Some AI Features may assist a human who reviews, edits, approves, or sends the resulting content. Other features may be configured to operate automatically within the limits of the enabled workflow.
3.2 Automated responses. Where a Creator or other authorized User enables automated responses, a particular response may be generated and sent without that person reviewing the response before delivery. Users should not assume that a human reviewed every AI-generated or automated message.
3.3 Human review is not universal. Textority does not represent that a Textority employee, Creator, or other human reviews every Input, Output, message, classification, recommendation, or Automated Action before or after it occurs.
3.4 Human escalation. Some AI Features may provide a way to request human assistance, contact a Creator or business, or reach Textority support. Availability, timing, and scope of human assistance depend on the particular feature and responsible party. This Notice does not promise immediate or live human review for every AI interaction.
3.5 Responsible party. A response generated through a Creator-configured AI Feature may reflect Creator instructions or materials, but Textority does not thereby become the Creator, seller, professional, or substantive provider of the Creator's offering. Roles remain governed by the applicable Textority terms and transaction structure.
4. WHAT AI FEATURES CAN DO
4.1 Assist with information and workflows. Depending on the enabled feature, AI may help generate or transform content, summarize information, translate material, retrieve information from permitted sources, organize or classify content, answer questions, recommend next steps, or assist with supported workflows.
4.2 Use available context. An AI Feature may use Input and context made available to it for the enabled function, such as conversation history, Creator instructions, permitted knowledge sources, account context, or other information described in the applicable privacy and AI notices.
4.3 Perform supported actions. Where Textority enables an action-capable AI Feature, it may perform or initiate only the actions permitted by the feature, configuration, permissions, and applicable restrictions. Textority may limit or disable actions involving identity, payments, account control, safety, regulated services, access control, or other sensitive functions.
4.4 Capabilities can change. Models, providers, context limits, languages, response quality, tools, integrations, usage limits, and supported functions may change over time. A prior result or capability does not guarantee the same result or capability in the future.
5. IMPORTANT AI LIMITATIONS
5.1 AI can be wrong. AI Output may be inaccurate, incomplete, outdated, biased, offensive, misleading, fabricated, internally inconsistent, or unsuitable for a particular purpose. AI can present incorrect information confidently.
5.2 Verify important information. Users should independently verify material facts, calculations, quotations, citations, references, transaction details, legal requirements, professional conclusions, and other information that could materially affect a decision or action.
5.3 No guarantee of source attribution. An AI Feature may not reliably identify the original source of a statement or reproduce source material exactly. A generated citation, quotation, link, authority, or reference may be incomplete or incorrect and should be independently checked.
5.4 Bias and context limits. AI systems can reflect limitations in training data, source materials, instructions, context, evaluation methods, and model design. Output may omit relevant context or perform differently across languages, topics, populations, or use cases.
5.5 No Textority endorsement. AI Output does not necessarily represent Textority's views, verification, approval, recommendation, or endorsement. Availability of an Output does not mean that Textority has reviewed or certified it.
6. PROFESSIONAL, HIGH-IMPACT, AND EMERGENCY USES
6.1 No professional advice from Textority AI. Textority AI does not provide legal, medical, mental-health, financial, tax, accounting, or other professional advice on behalf of Textority. A Creator may not use AI to bypass licensing, supervision, disclosure, category, or other professional obligations.
6.2 No emergency use. The Services and AI Features are not emergency, crisis-response, suicide-intervention, medical-emergency, or public-safety dispatch services. A person facing immediate danger or an emergency should contact appropriate emergency services or qualified local resources.
6.3 Sensitive and consequential decisions. Textority may restrict AI use for decisions involving account ownership, identity, payments, safety, access, professional services, or other sensitive matters. This Notice does not represent that current AI Features make decisions that produce legal or similarly significant effects about individuals.
6.4 Future regulated decision-making. If Textority introduces an AI or automated decision-making use that triggers specific notice, assessment, explanation, appeal, consent, opt-out, human-review, or other legal requirements, Textority will provide the protections required for that use when applicable.
7. AI-GENERATED AND AI-ASSISTED CONTENT
7.1 Same content rules apply. AI-generated, AI-assisted, transformed, translated, summarized, recommended, scheduled, or distributed content remains subject to the Terms, Acceptable Use Policy, Community and Content Rules, Child Safety Policy, Intellectual Property Policy, and other applicable Textority rules.
7.2 User responsibility. A User that publishes, sends, sells, distributes, or otherwise relies on AI-assisted content remains responsible for the downstream use of that content and for any verification, permission, disclosure, consent, professional review, or other safeguard required for that use.
7.3 Rights are not guaranteed. Textority does not represent that AI-generated or AI-assisted content is copyrightable, unique, exclusive, noninfringing, or owned by a particular User. Rights depend on applicable law, human authorship and contribution, Input, third-party rights, and the specific Output.
7.4 Synthetic media and provenance. Where Textority provides or is required to provide an AI-generated-content label, provenance signal, metadata, watermark, or similar disclosure for particular content, Users must not remove or manipulate it in a manner prohibited by law or Textority terms. This Notice does not state that every AI Output includes such a mechanism.
8. SAFETY, MINORS, AND ABUSE PREVENTION
8.1 Safety rules apply. AI Features may not be used to facilitate child exploitation, grooming, sexualization of minors, non-consensual intimate content, unlawful digital replicas, fraud, scams, deceptive impersonation, extortion, harassment, stalking, doxxing, malware, credential theft, unauthorized access, fabricated evidence, or other prohibited or unlawful activity.
8.2 Minors and Teen Users. Access to AI Features is subject to the Terms, Age Eligibility Policy, Child Safety Policy, and feature-specific age controls. Textority may restrict or disable particular AI Features for Teen Users or other age groups where reasonably necessary for safety, legal compliance, or product design.
8.3 Children under 13. Textority's current account eligibility framework does not permit children under 13 to create accounts or use interactive Services intended for account holders. AI Features do not create an exception to that rule unless Textority expressly establishes a separate legally compliant service.
8.4 Safety controls are not perfect. Textority may use safety filters, usage limits, blocked actions, human review, automated systems, provider controls, or other lawful methods to reduce misuse. No safeguard can guarantee that every harmful, inaccurate, or prohibited Output will be prevented or detected.
9. DATA AND PRIVACY TRANSPARENCY
9.1 AI processing. AI Features may process prompts, messages, files, instructions, knowledge sources, configurations, conversation context, account or transaction context, Outputs, feedback, and other information made available to the feature for the enabled purpose.
9.2 Third-party AI Providers. Textority may use third-party AI Providers or related service providers to support AI Features. Information may be transmitted to those providers as reasonably necessary for the enabled feature, subject to applicable provider arrangements, Textority notices, contractual terms, and law.
9.3 No blanket training statement in this Notice. This Notice does not state that User Content is always used, never used, or used in a particular manner for model training or improvement. The applicable Privacy Policy, How Textority AI Uses Data notice, feature-specific disclosure, setting, provider arrangement, or written agreement governs material practices concerning those uses.
9.4 Retention varies. Textority does not promise one universal retention period for all AI-related information. Retention depends on the applicable feature, data category, provider arrangement, operational need, legal requirement, safety need, and the Data Retention and Deletion Policy.
9.5 Privacy rights. Where applicable privacy or AI law provides rights relating to personal information, profiling, automated decision-making, sensitive data, access, correction, deletion, appeal, or opt-out, Textority will apply those rights when the legal requirements and thresholds for the relevant processing are met.
10. CREATOR RESPONSIBILITIES FOR AI TRANSPARENCY
10.1 Creator disclosures. A Creator that deploys AI Features to interact with End Users is responsible for providing any additional disclosure required for the Creator's own business, occupation, jurisdiction, communication channel, or use case. A Textority disclosure does not necessarily satisfy every independent legal duty of the Creator.
10.2 Configuration responsibility. Creators are responsible for prompts, knowledge sources, response rules, workflows, permissions, automations, and other configurations they control, and should reasonably test and supervise AI-enabled workflows appropriate to the risk of the use.
10.3 No false human representation. A Creator must not present an AI assistant as a specific real person, licensed professional, employee, or live human operator in a materially deceptive manner. Lawful branding, naming, style, or persona choices remain permitted when they do not create a prohibited deception.
10.4 Communications laws still apply. Using AI or automation does not remove obligations concerning marketing consent, sender identification, opt-outs, telemarketing, privacy, consumer protection, professional communications, or other laws that apply to the underlying communication.
11. REPORTING, QUESTIONS, AND HUMAN CONTACT
11.1 Questions about an AI interaction. If a User is unsure whether a particular interaction is AI-generated or automated, the User may ask within the interaction when that method is available or use the contact route provided by the responsible Creator, business, or Textority.
11.2 Report misuse. Suspected AI-related fraud, impersonation, child-safety concerns, non-consensual intimate content, intellectual-property violations, harassment, security abuse, or other prohibited conduct may be reported through the applicable route in the Textority Legal Center or Report a Problem page.
11.3 Human support. General questions about Textority AI, this Notice, or applicable Textority policies may be submitted to Textority through the contact information below. Textority does not promise that every question will be answered by a live person immediately or that a human will replace an AI Feature in every workflow.
12. CHANGES AND CONTACT
12.1 Updates. Textority may update this Notice as AI Features, legal requirements, product configurations, and transparency practices evolve. A change to this explanatory Notice does not by itself retroactively modify binding Terms or completed transaction rights.
12.2 Mandatory law. Nothing in this Notice limits a disclosure, notice, consent, explanation, human-review, or other right that applicable law requires for a particular AI use.
Textority Inc.
10101 SW 27th Ter
Miami, FL 33165
United States
General and legal: hello@textority.com
Legal Center: textority.com/legal
Report a problem: textority.com/legal/report
Copyright 2026 Textority Inc. All rights reserved.
Last Updated: October 1, 2026
These Textority Messaging and Automation Terms ("Messaging Terms") apply to messaging, email, text messaging, messaging-platform communications, in-product communications, automated responses, triggered communications, scheduled communications, and related messaging or automation features that Textority Inc. ("Textority") makes available through the Services (collectively, "Messaging Features"). These Messaging Terms are Additional Terms under the Textority Terms of Service ("Terms") and supplement the Terms, Creator Terms, Acceptable Use Policy, Community and Content Rules, Privacy Policy, Textority AI Additional Terms, and other applicable Textority policies and Additional Terms.
Capitalized terms not defined in these Messaging Terms have the meanings given in the Terms. By accessing or using a Messaging Feature after these Messaging Terms have been made applicable to that feature or use, you agree to these Messaging Terms to the extent permitted by applicable law.
1. SCOPE AND RELATIONSHIP TO OTHER TERMS
1.1 Covered functionality. Messaging Features may include email, SMS, MMS, RCS, messaging-platform channels, direct messages, chat, notifications, broadcasts, sequences, campaigns, scheduled messages, triggered messages, automated replies, AI-assisted messages, workflow messages, and similar functionality that Textority actually enables.
1.2 No enablement by mention. Mentioning a channel, provider, message type, automation, integration, or capability in these Messaging Terms does not mean that Textority currently offers or will offer that functionality. Availability may differ by User, Channel, country, provider, plan, use case, recipient, and technical configuration.
1.3 Feature-specific and provider terms. A Messaging Feature may be subject to additional product instructions, consent flows, provider terms, carrier rules, messaging-platform policies, rate limits, templates, verification requirements, pricing, or jurisdiction-specific requirements. Those requirements apply when presented and may be more restrictive than these Messaging Terms.
1.4 Order of precedence. The order-of-precedence rules in Section 30.5 of the Terms apply. These Messaging Terms control over the Terms only for their specific messaging and automation subject matter. Mandatory law always controls where it cannot be varied by agreement.
1.5 No new regulated service. Messaging Features do not authorize a User to conduct a product, service, professional activity, solicitation, transaction, or communication that is otherwise prohibited or restricted under the Terms, Creator Terms, Prohibited Products and Services Policy, or applicable law.
2. DEFINITIONS
2.1 Recipient. "Recipient" means a person or entity to whom a communication is sent, attempted, scheduled, or directed through a Messaging Feature.
2.2 Creator Communication. "Creator Communication" means a communication initiated, configured, selected, scheduled, or materially controlled by a Creator or another User for that User's audience, customer, prospect, community, or other Recipient.
2.3 Textority Communication. "Textority Communication" means a communication that Textority sends for Textority's own account administration, security, legal, support, product, transaction, or marketing purposes.
2.4 Marketing Communication. "Marketing Communication" means a communication whose primary purpose is to advertise, promote, solicit, or encourage a commercial transaction, product, service, membership, subscription, Creator Offering, or other commercial relationship, as determined under applicable law.
2.5 Operational Communication. "Operational Communication" means a communication reasonably related to an existing account, transaction, subscription, security event, service request, support matter, delivery, access event, legal notice, or another non-promotional service purpose, subject to the definitions and requirements of applicable law.
2.6 Automation. "Automation" means a rule, trigger, sequence, workflow, scheduled action, AI-assisted process, or other configured mechanism that can cause a communication or related action to occur with reduced or no human intervention at the time of execution.
3. RESPONSIBILITY FOR COMMUNICATIONS
3.1 Creator responsibility. A Creator or other User that initiates or controls a Creator Communication is responsible for the communication, its content, audience, timing, frequency, sender identification, legal basis, required consent, disclosures, opt-out treatment, and compliance with applicable law and provider rules.
3.2 Textority responsibility. Textority remains responsible for Textority Communications and for obligations that applicable law independently places on Textority. Nothing in these Messaging Terms transfers Textority's own legal obligations to a Creator.
3.3 Platform role does not determine legal sender status. Providing a Messaging Feature, routing a message, hosting an automation, supplying infrastructure, or integrating with a third-party network does not by itself determine which party is a caller, texter, sender, advertiser, telemarketer, controller, processor, or other legally defined participant. The applicable law, actual communication, configuration, and relationship among the parties control.
3.4 No assumption that Textority obtained consent. Unless a Textority feature expressly states otherwise for a specific flow, a User may not assume that Textority obtained, verified, or maintains the consent or other legal basis required for that User's Creator Communications.
3.5 Agency and authority. A User sending communications for another person or entity must have authority to do so and remains responsible for ensuring that the principal, sender identity, disclosures, consent records, and content are accurate.
4. CONSENT, PERMISSION, AND LAWFUL CONTACT
4.1 Required permission. Before sending or causing a communication, you must have the consent, permission, contractual basis, existing relationship, or other legal basis required for the applicable channel, message type, purpose, recipient, and jurisdiction.
4.2 Channel and purpose matter. Permission to receive one type of communication does not automatically authorize a different channel, purpose, sender, campaign, or category where applicable law or provider rules require separate or more specific consent.
4.3 No consent by mere platform activity. A purchase, account creation, website visit, social-media follow, prior communication, event attendance, provision of a contact address, or membership in a community does not by itself establish every consent that may be required for future marketing communications.
4.4 Freely given and informed choices. Where consent is required, you must not obtain it through material deception, hidden terms, false pretenses, unlawful preselection, coercion, or a condition that applicable law prohibits. Required disclosures must be clear enough for the Recipient to understand the sender, channel, and material purpose of the communications.
4.5 No unauthorized lists. You may not use purchased, rented, scraped, harvested, leaked, stolen, unlawfully transferred, or otherwise unauthorized contact lists. A third party's statement that a list is "opted in" does not relieve you from verifying that your use is legally permitted and within the scope of the Recipient's permission.
4.6 Proof of consent. You must maintain records reasonably sufficient to demonstrate consent or another required permission when the governing law, provider rules, Textority, or the circumstances require proof. Records may include the consent language presented, date and time, source, channel, identity of the sender, scope of consent, and subsequent withdrawals or changes.
4.7 Reassigned and inaccurate contact information. You are responsible for taking reasonable steps appropriate to your use case to avoid continuing communications to a person who did not provide the relevant permission, including after you learn that contact information is inaccurate, reassigned, or no longer controlled by the intended Recipient.
5. EMAIL COMMUNICATIONS
5.1 Commercial email. If you send commercial email, you must comply with the CAN-SPAM Act and other applicable email, advertising, privacy, and consumer-protection requirements.
5.2 Accurate sender information. Email header, routing, sender, reply-to, and subject information must be accurate and not materially deceptive. You may not disguise the originating sender or use misleading subject lines.
5.3 Required commercial disclosures. Where applicable law requires an advertisement disclosure, physical postal address, unsubscribe method, or other commercial-email disclosure, you must include it in the required manner.
5.4 Unsubscribe. Marketing email must include a clear and usable opt-out method where required. You must honor a valid opt-out promptly and no later than the period required by applicable law or provider rules.
5.5 Operational email. A lawful Operational Communication may remain permitted after a marketing opt-out when the message falls within an applicable transactional, relationship, security, legal, or service exception. You may not disguise promotional content as operational merely to avoid marketing requirements.
6. SMS, TEXTS, CALLS, AND OTHER REGULATED CHANNELS
6.1 Channel-specific rules. SMS, MMS, RCS, telephone calls, artificial or prerecorded voice communications, and other regulated channels may be subject to the Telephone Consumer Protection Act, Federal Communications Commission rules, state laws, carrier requirements, and provider policies.
6.2 Prior consent. You must obtain prior express consent, prior express written consent, or another legally sufficient authorization where required for the technology, content, recipient, and purpose involved. A general acceptance of Textority terms or privacy notices does not substitute for a separate consent that applicable law requires.
6.3 Revocation. You must honor legally valid revocations, do-not-call requests, STOP-type commands, and other applicable opt-out signals within the scope and time required by then-current law and provider rules. You may not design a flow primarily to frustrate a Recipient's reasonable attempt to stop covered communications.
6.4 Confirmation messages. A confirmation of an opt-out may be sent only where permitted by applicable law and provider rules and must not be used as a pretext for additional marketing.
6.5 Frequency and recurring programs. Where a recurring messaging program requires disclosures concerning message frequency, recurring nature, carrier charges, help instructions, opt-out, or similar terms, you must present those disclosures as required before or at enrollment.
6.6 Voice and emerging channels. If Textority later enables artificial, prerecorded, synthetic, or AI-generated voice communications or another regulated communications technology, use of that feature remains subject to any additional consent, identification, disclosure, registration, or opt-out requirements that apply at that time.
7. THIRD-PARTY MESSAGING PLATFORMS AND NETWORKS
7.1 Provider requirements. Communications routed through WhatsApp, social-media messaging services, carriers, telecommunications providers, email-delivery providers, or other third-party networks may be subject to those providers' terms, messaging windows, templates, sender-registration rules, quality standards, consent rules, content restrictions, and technical requirements.
7.2 Stricter provider rules. A provider may prohibit or restrict conduct that applicable law would otherwise permit. You must comply with the provider requirements applicable to your use of that channel.
7.3 Provider enforcement. A provider may reject a template, block a message, filter content, throttle traffic, suspend a sender, limit a number, change a messaging window, require verification, or terminate access under its own rules. Textority is not responsible for a provider's independent enforcement decision except to the extent applicable law provides otherwise.
7.4 No provider affiliation guarantee. Availability of an integration does not mean Textority guarantees continued access to, approval by, or compatibility with the third-party provider or network.
8. AUTOMATIONS, TRIGGERS, AND SCHEDULED COMMUNICATIONS
8.1 User configuration. If you configure an Automation, you are responsible for its trigger conditions, audience logic, exclusions, timing, sequence, content, connected data, and resulting Creator Communications.
8.2 Test before activation. You should reasonably test an Automation before enabling it for live Recipients and after material changes. An error in a trigger, segment, delay, rule, integration, or data source can cause an unintended communication, duplicate message, wrong audience, or other unexpected action.
8.3 Continuing compliance at send time. A communication must be lawful and within the Recipient's applicable permission when it is sent, not merely when the Automation was first created. You must account for later opt-outs, changed permissions, suppression status, age restrictions, account changes, and other material events.
8.4 Loops and excessive sending. You may not configure automations that create message loops, repeated retries, duplicate sends, excessive frequency, harassment, or other behavior that violates the Acceptable Use Policy, provider rules, or applicable law.
8.5 Queued or in-flight communications. Disabling an Automation or changing a configuration may not instantly stop a communication already accepted, queued, or in transit through a third-party network. You remain responsible for using available controls reasonably and for honoring legally required opt-outs and suppression as quickly as required.
8.6 No emergency reliance. Messaging Features and Automations are not emergency dispatch, crisis-response, medical-alert, law-enforcement, or life-safety systems. You must not rely on them for communications where a delay, filtering event, automation error, or delivery failure could create an unreasonable safety risk.
9. AI-ASSISTED AND AUTOMATED RESPONSES
9.1 AI Terms apply. AI-assisted drafting, generated replies, classification, routing, summarization, or other AI functionality used with Messaging Features is also governed by the Textority AI Additional Terms and applicable AI notices.
9.2 User responsibility. A User remains responsible for Creator Communications generated, selected, configured, approved, or sent through AI or automation. AI output may be inaccurate, incomplete, outdated, biased, offensive, or unsuitable.
9.3 Human review is not universal. Textority does not represent that every automated or AI-assisted message is reviewed by a human before it is generated, routed, or sent. A Creator must determine when human review is appropriate or legally required for the Creator's use case.
9.4 Sensitive and regulated uses. You may not use AI or automation to bypass restrictions on professional services, safety decisions, payments, identity, minors, consent, regulated communications, or another sensitive function. Textority may require additional controls or disable automation for higher-risk uses.
10. SENDER IDENTIFICATION AND AUTOMATION DISCLOSURE
10.1 Accurate identity. You must not falsify or materially obscure the identity of the person, business, Creator, or other sender when applicable law, provider rules, or the context requires identification.
10.2 No deceptive impersonation. Messaging Features may not be used to impersonate another person or entity deceptively, falsely claim authorization, conceal a commercial sender, or create a misleading appearance of human authorship, affiliation, endorsement, or origin where doing so violates law or Textority policy.
10.3 Automation and AI disclosures. Where Textority displays an AI, bot, automation, sponsored, commercial, or similar disclosure, you may not remove, alter, or conceal it in a manner that would mislead another person or violate applicable law. You must provide any additional disclosure required for your particular use.
10.4 Names and avatars. A bot name, assistant name, avatar, profile image, or conversational style does not convert an automated system into a human representative. You must not configure those elements to create an unlawful or materially deceptive identity claim.
11. OPT-OUTS, SUPPRESSION, AND COMMUNICATION PREFERENCES
11.1 Honor valid opt-outs. You must promptly honor unsubscribe, STOP, do-not-contact, block, revocation, suppression, and comparable requests to the extent required by the applicable channel, consent, law, and provider rules.
11.2 No circumvention. You may not evade an opt-out by changing sender identities, accounts, numbers, domains, Channels, automations, or message categories where doing so would defeat a legally valid or provider-required suppression request.
11.3 Suppression records. You must maintain or use suppression information reasonably necessary to avoid resending covered communications after an opt-out. A suppression record may be retained for compliance even when ordinary marketing data is deleted, to the extent permitted by applicable law.
11.4 Re-enrollment. A Recipient who previously opted out may receive covered marketing communications again only after a legally sufficient new consent or other lawful basis applies to the relevant sender, channel, and purpose.
11.5 Textority communications. A Recipient's opt-out from a Creator's marketing does not automatically opt the Recipient out of independent Textority Communications. Likewise, an opt-out from Textority marketing does not automatically determine the Recipient's relationship with a Creator. Each sender must honor the choices that apply to that sender and communication.
11.6 Operational messages after marketing opt-out. An opt-out from marketing does not necessarily stop lawful Operational Communications that are reasonably necessary for an active account, transaction, subscription, purchased access, security event, legal notice, support matter, or other permitted service purpose.
12. CONTACT DATA, PRIVACY, AND AUDIENCE INFORMATION
12.1 Lawful source. You may upload, import, sync, connect, or use contact information only when you have the rights, authority, disclosures, consents, and other legal basis required for that processing and communication.
12.2 Data minimization. Do not collect or import more personal information than reasonably necessary for the permitted communication or workflow. Avoid placing passwords, authentication codes, full payment credentials, illegal content, or unnecessary sensitive information into messaging or automation fields.
12.3 Recipient information is not a general-use asset. Access to contact information through Textority does not authorize you to sell, disclose, enrich, profile, export, or reuse that information for unrelated purposes in violation of the Privacy Policy, Creator Terms, a Recipient's choices, contractual restrictions, or applicable law.
12.4 Privacy roles depend on context. Textority and a Creator may have different data-protection roles depending on the communication, data source, purpose, contractual relationship, and applicable law. These Messaging Terms do not classify every messaging flow under one universal controller, processor, business, service-provider, or similar role.
12.5 Privacy requests. If a Recipient exercises a privacy right that affects information you independently control, you are responsible for responding to the extent applicable law requires. Textority will process requests concerning information and processing for which Textority is responsible under the applicable Privacy Policy and law.
13. MESSAGE CONTENT AND PROHIBITED USES
13.1 General rules apply. All communications remain subject to the Terms, Acceptable Use Policy, Community and Content Rules, Prohibited Products and Services Policy, Child Safety Policy, intellectual-property rules, privacy requirements, and applicable law.
13.2 Prohibited messaging. You may not use Messaging Features for unlawful spam, fraud, scams, phishing, malware, credential theft, harassment, threats, extortion, stalking, doxxing, child exploitation, non-consensual intimate imagery, deceptive impersonation, prohibited commerce, unlawful discrimination, or other prohibited conduct.
13.3 No evasion by links or off-platform routing. You may not use a message, shortened link, QR code, attachment, redirect, external landing page, or off-platform destination to facilitate conduct that would be prohibited if performed directly through Textority.
13.4 Future specialized policies. Textority may publish an Anti-Spam Policy, Creator Messaging Rules, channel-specific consent policies, or other Additional Terms that supplement these Messaging Terms. A later policy applies prospectively as provided in the Terms and does not by itself retroactively change a completed communication or transaction.
14. MINORS AND AGE-SENSITIVE COMMUNICATIONS
14.1 Age framework. Children under 13 may not create accounts or use interactive Services intended for account holders. Teen Users are subject to the guardian, role, content, purchase, privacy, AI, and safety restrictions in the Terms, Age Eligibility Policy, Child Safety Policy, and other applicable rules.
14.2 No exploitation or age evasion. Messaging Features may not be used to groom, sexually exploit, solicit sexual material from, traffic, coerce, manipulate, or otherwise endanger a minor, or to help a minor evade Textority age or guardian controls.
14.3 Marketing to minors. If a communication is directed to or reasonably known to concern a minor, the sender is responsible for satisfying any additional consent, parental authorization, advertising, privacy, content, and consumer-protection requirements that apply.
14.4 Adult-only content and services. Adult-only content, restricted products or services, and other age-gated material may not be sent to Teen Users through Messaging Features where prohibited by Textority policy or applicable law.
15. DELIVERY, FILTERING, AND TECHNICAL LIMITATIONS
15.1 No guaranteed delivery. Textority does not guarantee that a communication will be sent, delivered, displayed, opened, read, routed to a particular inbox or folder, transmitted at a particular time, or receive a response.
15.2 Third-party dependencies. Delivery can depend on carriers, messaging networks, email providers, third-party platforms, recipient devices, operating systems, spam filters, sender reputation, connectivity, templates, rate limits, account status, and other systems outside Textority's control.
15.3 Modification by networks. A third-party provider may truncate, reformat, translate, scan, filter, block, label, preview, compress, or otherwise process a communication under its own rules or technical operation.
15.4 Costs. Recipients or senders may incur carrier, messaging, data, telecommunications, provider, or other charges imposed by third parties. Textority does not control those charges unless a Textority checkout or pricing disclosure expressly states otherwise.
15.5 Feature changes. Textority may modify, limit, suspend, or discontinue a Messaging Feature or integration subject to the Terms, applicable law, and any applicable paid-plan commitments.
16. TEXTORITY CONTROLS AND ENFORCEMENT
16.1 Protective controls. Textority may apply rate limits, verification, sender registration, content controls, consent checks, throttling, link restrictions, template requirements, account limits, suppression controls, or other measures reasonably designed to protect Recipients, providers, the Services, or legal compliance.
16.2 Enforcement actions. Subject to the Terms and applicable law, Textority may block or delay a campaign, disable an Automation, restrict a sender, suspend a Messaging Feature, require additional verification, preserve relevant records, suspend or terminate an account or Channel, or take another proportionate action in response to suspected abuse, legal risk, provider requirements, or policy violations.
16.3 No obligation to pre-approve every message. Textority does not undertake to review, approve, or monitor every communication, audience, automation, or consent record before transmission. Availability of a Messaging Feature does not certify that a User's use is lawful or compliant.
16.4 Provider-directed restrictions. Textority may implement a restriction required by a carrier, platform, email provider, infrastructure provider, regulator, court, or other competent authority to the extent permitted or required by law.
17. RECORDS, AUDITS, AND COOPERATION
17.1 Compliance records. You must keep records reasonably necessary to demonstrate compliance with these Messaging Terms and applicable law, including consent, opt-out, sender-identity, campaign, audience-source, and disclosure records where relevant.
17.2 Information requests. Textority may request information reasonably necessary to investigate a complaint, provider inquiry, delivery issue, consent dispute, abuse report, regulatory matter, or suspected violation. You must provide accurate information and must not fabricate, alter, or destroy material evidence.
17.3 Provider and authority inquiries. Textority may share relevant information with messaging providers, carriers, regulators, law enforcement, courts, professional advisers, or other parties as permitted or required by the Privacy Policy, applicable law, valid legal process, safety needs, or provider arrangements.
17.4 Retention. Messaging, consent, suppression, automation, support, security, and enforcement records are retained according to the Privacy Policy, Data Retention and Deletion Policy, applicable feature configuration, provider arrangements, legal holds, and law. These Messaging Terms do not create one universal retention period for all messaging data.
18. WARRANTIES, RISK, AND LIABILITY FRAMEWORK
18.1 Messaging risk. Communications can be misdirected, delayed, filtered, duplicated, altered by a provider, sent from stale data, or affected by automation or integration errors. You are responsible for configuring Creator Communications and using reasonable review appropriate to your use case.
18.2 No compliance guarantee. Textority may provide tools, settings, templates, documentation, or warnings intended to support compliance, but those materials are not legal advice and do not guarantee that a particular campaign, consent flow, message, audience, or use complies with every applicable law or provider rule.
18.3 Terms control. The warranty disclaimers, limitations of liability, indemnity provisions, dispute provisions, and other risk allocations in the Terms apply to Messaging Features and these Messaging Terms. These Messaging Terms do not create a separate arbitration agreement, forum rule, liability cap, or indemnity regime.
19. CHANGES AND CONTACT
19.1 Prospective changes. Textority may update these Messaging Terms prospectively in accordance with Section 30 of the Terms. Material changes will receive the notice or renewed acceptance required by applicable law or the governing Terms.
19.2 Continued use. Continued use of a Messaging Feature after an update becomes effective constitutes acceptance only to the extent permitted by the Terms and applicable law. A later update does not retroactively authorize a communication that was unlawful when sent.
19.3 Contact. Questions about these Messaging Terms or reports of suspected messaging abuse may be submitted through the contact information below.
Textority Inc.
10101 SW 27th Ter
Miami, FL 33165
United States
General and legal: hello@textority.com
Legal Center: textority.com/legal
Report a problem: textority.com/legal/report
Copyright 2026 Textority Inc. All rights reserved.
Last Updated: October 1, 2026
This Textority Anti-Spam Policy ("Policy") applies to Users who use messaging, email, text messaging, messaging-platform communications, direct messages, broadcasts, campaigns, automations, or similar communication features that Textority Inc. ("Textority") makes available through the Services (collectively, "Messaging Features"). This Policy supplements the Textority Terms of Service ("Terms"), Messaging and Automation Terms, Acceptable Use Policy, Creator Terms, Privacy Policy, Community and Content Rules, and other applicable Textority policies and Additional Terms.
Capitalized terms not defined in this Policy have the meanings given in the Terms or Messaging and Automation Terms. This Policy establishes platform standards against spam and unwanted messaging. A communication may violate this Policy even if a particular law would not independently classify it as unlawful spam.
1. PURPOSE, SCOPE, AND RELATIONSHIP TO OTHER TERMS
1.1 Purpose. Textority prohibits use of the Services to send, facilitate, route, automate, or materially assist spam, deceptive messaging, unauthorized bulk communications, or communications that unlawfully disregard a Recipient's choice not to be contacted.
1.2 Channels covered. This Policy applies to any Messaging Feature Textority actually enables, including email, SMS, MMS, RCS, messaging-platform channels, direct messages, chat, broadcasts, sequences, scheduled messages, triggered messages, and AI-assisted or automated communications.
1.3 No enablement by mention. Mentioning a channel, provider, message type, integration, campaign, or capability does not mean that Textority currently offers or supports it. Availability may vary by User, country, provider, plan, use case, Recipient, and technical configuration.
1.4 More restrictive rules may apply. Applicable law, carrier requirements, messaging-platform rules, email-provider standards, industry requirements, or feature-specific Textority rules may impose stricter consent, content, identification, frequency, timing, registration, opt-out, or recordkeeping requirements. You must comply with the strictest requirement that validly applies to your communication.
1.5 Order of precedence. The order-of-precedence rules in Section 30.5 of the Terms apply. This Policy controls over more general Textority rules only for its specific anti-spam subject matter. Mandatory law always controls where it cannot be varied by agreement.
2. WHAT TEXTORITY TREATS AS SPAM OR PROHIBITED MESSAGING
2.1 Spam. For purposes of this Policy, "Spam" includes communications sent or attempted in violation of this Policy, including unsolicited or unwanted bulk commercial messages, deceptive communications, messages to unauthorized contact lists, repeated marketing after a valid opt-out, or messaging designed to evade anti-abuse controls.
2.2 Unwanted bulk messaging. You may not send or automate bulk messages to Recipients when you lack the permission, relationship, or other lawful basis required for the channel and purpose, or when the messages are reasonably likely to constitute prohibited unsolicited messaging under applicable law or provider rules.
2.3 Purchased, rented, scraped, or harvested lists. You may not use contact information obtained through unlawful scraping, harvesting, credential compromise, data theft, purchased or rented lists that do not authorize your specific use, list brokers that cannot establish lawful collection and use, or another source that does not provide a valid basis for the communication.
2.4 Address generation and enumeration. You may not generate, guess, enumerate, or systematically test email addresses, phone numbers, usernames, handles, or other contact identifiers for the purpose of sending unsolicited communications or discovering valid accounts.
2.5 Evasion techniques. You may not use rotating accounts, domains, sender identities, phone numbers, links, altered spellings, multiple workspaces, distributed sending, "snowshoe" techniques, or other methods intended to evade complaint detection, filtering, rate limits, suppression controls, provider enforcement, or Textority safeguards.
2.6 Deceptive acquisition. You may not obtain contact information, consent, clicks, replies, or engagement through phishing, pretexting, impersonation, materially misleading forms, concealed purposes, false incentives, or other deceptive practices.
2.7 Chain messages and artificial propagation. Chain letters, pyramid-style message forwarding, forced sharing, referral loops designed primarily to multiply unsolicited messages, and similar propagation schemes are prohibited.
3. PERMISSION, CONSENT, AND CONTACT-LIST RESPONSIBILITY
3.1 Sender responsibility. A Creator or other User that initiates or controls a Creator Communication is responsible for determining whether consent, permission, an existing relationship, another legal basis, or a specific provider authorization is required before contacting a Recipient.
3.2 No universal opt-in rule for all email. U.S. federal law does not require prior opt-in consent for every commercial email. However, email must still satisfy applicable legal requirements, and Textority or a provider may require affirmative permission for particular features, jurisdictions, sender categories, audiences, or risk conditions.
3.3 Consent must match the communication. Where consent is required, it must cover the sender, channel, purpose, and message category to the extent required by applicable law or provider rules. Permission given to one sender, brand, purpose, or channel does not automatically authorize another.
3.4 Contact-list source. You must know and be able to explain how you obtained your audience or contact list and why your planned use is permitted. A third party's statement that a list is "opted in" does not relieve you from verifying that the permission lawfully covers your use.
3.5 Proof. Where consent or another permission is required, you must maintain records reasonably sufficient to demonstrate the permission, including the language presented, date and time, source, sender identity, channel, material scope, and any later withdrawal or change when relevant.
3.6 Stale or changed contact information. You must take reasonable steps appropriate to your use case to stop contacting a person when you learn that an address, telephone number, account, or other contact identifier has been reassigned, abandoned, inaccurately associated, or is no longer controlled by the intended Recipient.
3.7 No forced consent. Where law requires consent to be freely given, you may not use prechecked boxes, hidden consent, materially deceptive bundling, coercion, or another method that does not satisfy the applicable standard.
4. COMMERCIAL EMAIL REQUIREMENTS
4.1 CAN-SPAM compliance. Commercial email sent through the Services must comply with the CAN-SPAM Act and other applicable email, advertising, privacy, and consumer-protection laws.
4.2 Accurate routing and sender information. Header, routing, domain, sender, reply-to, and originating information must be accurate and must not materially conceal or falsify the source or transmission path of the message.
4.3 Accurate subject lines. A subject line must not materially mislead a Recipient about the contents, purpose, sender, offer, urgency, or commercial nature of the email.
4.4 Required disclosures. Where CAN-SPAM or another applicable law requires identification of an advertisement, a valid physical postal address, sender information, or another disclosure, the User responsible for the message must provide that information accurately. A Creator may not use Textority's postal address as the Creator's required address unless Textority has expressly authorized that use for the particular communication.
4.5 Email opt-out mechanism. A commercial email that is required to provide an opt-out must include a clear and functioning method that allows the Recipient to stop future covered marketing email. Under current CAN-SPAM requirements, the mechanism must remain capable of receiving opt-out requests for at least thirty (30) days after the email is sent, and a valid request must be honored within ten (10) business days.
4.6 No unreasonable opt-out burden. You may not charge a fee, require information beyond what is reasonably permitted, force account login where law prohibits it, or impose unnecessary steps as a condition of honoring a legally valid email opt-out.
4.7 Suppressed addresses. After a Recipient validly opts out of covered commercial email, you may not sell, rent, transfer, or use that address for further covered marketing in a manner prohibited by law. Transfer to a service provider solely as necessary to process or honor the opt-out may be permitted where law allows it.
4.8 Transactional and relationship messages. A lawful transactional, relationship, security, account, support, delivery, or legal communication may remain permitted after a marketing opt-out when applicable law allows it. You may not disguise a primarily promotional message as operational to avoid marketing requirements.
4.9 Florida communications. Commercial email sent from Florida or to Florida residents must also comply with applicable Florida law, including prohibitions on unauthorized third-party domains, falsified routing information, materially misleading subject lines, and other deceptive transmission practices.
5. SMS, ROBOTEXTS, CALLS, AND MESSAGING-PLATFORM COMMUNICATIONS
5.1 Channel-specific consent. SMS, MMS, RCS, robocalls, robotexts, messaging-platform messages, and similar channels may require prior express consent, prior express written consent, registration, approved templates, messaging windows, or other conditions depending on the technology, content, purpose, Recipient, and applicable law or provider rules.
5.2 TCPA and FCC requirements. Where the Telephone Consumer Protection Act or FCC rules apply, you must obtain the level of consent required for the communication and honor lawful revocation requests using the methods and within the time required by then-current law.
5.3 Reasonable revocation. You may not deliberately prevent a Recipient from revoking consent through a reasonable method that applicable law recognizes. Where a message or provider supports standard opt-out keywords, you must not disable, evade, or manipulate those controls.
5.4 Scope of revocation. A revocation applies to the communications and consent scope required by then-current law and applicable provider rules. This Policy does not independently expand a Recipient's revocation across unrelated categories of communications when governing law does not require that result.
5.5 Confirmation. A single non-promotional confirmation that an opt-out has been processed may be sent only when and to the extent permitted by applicable law and provider rules. The confirmation must not be used as another marketing opportunity.
5.6 Carrier and platform requirements. You must comply with valid carrier, messaging-platform, app-store, telecommunications-provider, industry, registration, sender-identification, content, timing, and messaging-window requirements that apply to your use. A provider may impose stricter requirements than the legal minimum.
6. SENDER IDENTITY, CONTENT, AND MESSAGE INTEGRITY
6.1 Identify the responsible sender. Communications must accurately identify the sender when required by law, provider rules, the context, or Textority. You may not use a false brand, person, business, phone number, email address, domain, handle, display name, or affiliation to induce engagement.
6.2 No misleading commercial purpose. You may not materially conceal the commercial purpose of a message when disclosure is required or when concealment would be deceptive.
6.3 No harmful or fraudulent content. Messaging Features may not be used for scams, phishing, credential theft, malware, fraudulent offers, fabricated urgency, deceptive impersonation, unlawful financial solicitation, or other conduct prohibited by the Terms or Acceptable Use Policy.
6.4 No prohibited products or services. You may not use messaging to promote, facilitate, route, or complete a transaction prohibited by the Prohibited Products and Services Policy, even if the message itself would otherwise satisfy anti-spam requirements.
6.5 AI and automation do not change responsibility. A message remains subject to this Policy when generated, personalized, scheduled, routed, or sent using AI or automation. The User configuring or controlling the communication remains responsible for its audience, consent, content, frequency, and opt-out treatment.
7. FREQUENCY, TIMING, AND RECIPIENT EXPECTATIONS
7.1 No abusive frequency. Even when a communication is otherwise permitted, you may not use excessive frequency, repeated retries, message storms, unnecessary duplicate sends, or similar practices that are reasonably likely to harass Recipients, overwhelm networks, or generate material complaint risk.
7.2 Timing restrictions. You must comply with time-of-day, quiet-hour, messaging-window, campaign-frequency, and similar restrictions imposed by applicable law, provider rules, or Textority for the channel and Recipient involved.
7.3 Material change in purpose. If the subject matter, sender, frequency, or purpose materially changes in a way that requires new consent, renewed permission, or new disclosure, you must satisfy that requirement before continuing the affected communications.
7.4 Engagement is not unlimited permission. A reply, purchase, click, prior conversation, social-media follow, event attendance, or membership does not create unlimited permission to send unrelated or indefinite marketing communications.
8. OPT-OUTS, SUPPRESSION, AND RE-OPT-IN
8.1 Honor valid opt-outs. You must honor a valid unsubscribe, STOP request, revocation, block, suppression, do-not-contact request, or comparable legally effective request promptly and within any maximum period required by applicable law or provider rules.
8.2 Suppression records. You must maintain sufficient suppression information to prevent prohibited re-contact. Suppression data should be limited to what is reasonably necessary for compliance, platform integrity, fraud prevention, provider requirements, or another lawful purpose.
8.3 No circumvention. You may not delete suppression status, switch sending identities, change domains, use another account, alter message wording, or route through another provider to continue marketing to a Recipient who has validly opted out of that sender and message category.
8.4 Re-subscription. A Recipient who previously opted out may receive covered marketing again only when a new permission or other lawful basis sufficient for the communication has been established. Silence, inactivity, or expiration of time alone does not constitute a new opt-in where affirmative consent is required.
8.5 Operational communications. A marketing opt-out does not necessarily prohibit communications that applicable law permits or requires for security, account administration, transactions, subscriptions, purchased access, legal notices, support, fraud prevention, or another non-promotional service purpose. Operational communications must not be used to circumvent the opt-out.
9. INTERNATIONAL AND JURISDICTION-SPECIFIC REQUIREMENTS
9.1 Recipient location matters. Messaging and privacy rules may depend on where the sender, Recipient, business, telephone number, account, or data processing is located. You are responsible for determining which laws and provider requirements apply to your communications.
9.2 Stricter consent regimes. Some jurisdictions require prior consent for commercial email, electronic marketing, direct marketing, or use of personal information for commercial prospecting even where U.S. federal email law may permit a message without prior opt-in. You must comply with those stricter requirements when they apply.
9.3 Colombia. Communications involving Recipients or personal data in Colombia must comply with applicable Colombian data-protection, consumer-contact, and commercial-prospecting rules, including authorization requirements where applicable. Acceptance of Textority's general Terms or Privacy Policy does not substitute for a separate authorization when Colombian law requires one.
9.4 Provider country rules. A carrier, messaging platform, email provider, or communications provider may impose country-specific registration, sender, content, template, timing, or consent requirements. You must comply with those requirements when using that provider through Textority.
10. TEXTORITY CONTROLS, COMPLAINTS, AND ENFORCEMENT
10.1 Protective controls. Textority may use complaint signals, bounce information, opt-out activity, provider notices, sending patterns, technical metadata, reports, rate limits, registration status, or other lawful indicators to protect Recipients, providers, and the Services from spam and abuse.
10.2 No fixed public thresholds. Textority is not required by this Policy to publish a universal complaint, bounce, unsubscribe, volume, or reputation threshold before taking protective action. Appropriate thresholds may vary by provider, channel, sender, jurisdiction, risk, and technical conditions.
10.3 Information requests. Textority may require information reasonably necessary to understand audience source, consent, sender identity, message content, campaign purpose, complaint history, opt-out handling, provider requirements, or another material compliance issue.
10.4 Available actions. Subject to the Terms and applicable law, Textority may delay or block a campaign, throttle sending, restrict an audience, disable an automation, require verification or proof of consent, place contact identifiers on suppression, suspend a Messaging Feature, suspend or terminate an account or Channel, preserve relevant records, or take another proportionate action to address suspected spam, abuse, legal risk, or provider requirements.
10.5 Provider action. A carrier, email provider, messaging platform, infrastructure provider, or other third party may independently block, filter, label, rate-limit, suspend, or reject communications under its own rules. Textority does not guarantee reversal of third-party enforcement.
10.6 No general monitoring promise. Textority does not undertake to pre-review every message, audience, contact source, consent record, or campaign. Availability of a Messaging Feature does not certify that a User's use is lawful or compliant.
11. RECORDS AND COOPERATION
11.1 Compliance records. You must keep records reasonably necessary to demonstrate compliance with this Policy and applicable law, including consent or permission records, audience-source records, opt-outs, suppression status, sender identity, and material campaign disclosures where relevant.
11.2 Accurate evidence. You may not fabricate, alter, conceal, or destroy material records in response to a Textority compliance review, provider inquiry, complaint, regulatory matter, or valid legal request.
11.3 Retention. Messaging, consent, suppression, complaint, and enforcement records are retained according to the Privacy Policy, Data Retention and Deletion Policy, feature configuration, provider arrangements, legal holds, and applicable law. This Policy does not establish one universal retention period for all messaging records.
11.4 Cooperation. You must reasonably cooperate with Textority investigations concerning suspected spam, unauthorized messaging, complaint spikes, consent disputes, provider enforcement, or other material violations relating to your account or Channel.
12. REPORTING, CHANGES, AND CONTACT
12.1 Reporting spam or abuse. A person who receives suspected spam, fraudulent messaging, or other abusive communications connected to Textority may report the matter through textority.com/legal/report or another reporting or support route Textority makes available.
12.2 Good-faith reports. Textority may investigate good-faith abuse reports and may request information reasonably necessary to identify the communication, sender, Recipient, account, Channel, campaign, or relevant context. Knowingly fabricated reports or forged evidence may violate Textority policies or applicable law.
12.3 Prospective changes. Textority may update this Policy prospectively in accordance with the Terms. Material changes will receive the notice or renewed acceptance required by applicable law or the governing Terms.
12.4 Contact. Questions about this Policy or reports of suspected messaging abuse may be submitted through the contact information below.
Textority Inc.
10101 SW 27th Ter
Miami, FL 33165
United States
General and legal: hello@textority.com
Legal Center: textority.com/legal
Report a problem: textority.com/legal/report
Copyright 2026 Textority Inc. All rights reserved.
Last Updated: September 30, 2026
This Child Safety Policy (the "Policy") applies to textority.com, text.me, text.to, lets.talk, the Textority web platform, and related websites and online services made available by Textority Inc. ("Textority," "we," "us," or "our") (collectively, the "Services").
This Policy supplements the Textority Terms of Service, Age Eligibility Policy, Acceptable Use Policy, Community and Content Rules, Privacy Policy, Non-Consensual Intimate Content Removal Policy, and other applicable Textority terms. It explains Textority rules and response principles concerning child sexual exploitation, grooming, sextortion, sexualization of minors, age-control evasion, and other serious safety risks involving minors.
IMPORTANT CHILD SAFETY NOTICE
If a child is in immediate danger or there is an emergency, contact 911 or the appropriate local emergency service. Suspected online child sexual exploitation may also be reported to the National Center for Missing & Exploited Children (NCMEC) CyberTipline at report.cybertip.org or by calling 1-800-843-5678. You may report a child-safety concern to Textority through textority.com/legal/report or by emailing hello@textority.com.
Do not download, copy, forward, redistribute, or create new copies of suspected child sexual abuse material merely to make a report. When possible, provide non-explicit identifying information such as the relevant URL, username, Channel, account, message identifier, date, time, and a description of the concern. Nothing in this Policy requires a person to investigate suspected exploitation independently.
1. PURPOSE, SCOPE, AND RELATIONSHIP TO OTHER TERMS
1.1 Purpose. Textority prohibits the sexual exploitation and sexual endangerment of minors through the Services. This Policy provides a public child-safety framework for prevention, reporting, review, and platform response without disclosing sensitive internal detection, investigation, or law-enforcement procedures.
1.2 Additional Term. This Policy is an Additional Term under the Textority Terms of Service. The Terms of Service continue to apply in full.
1.3 Related policies. The Age Eligibility Policy governs account eligibility, Teen Users, guardian authorization, and age assurance. The Community and Content Rules and Acceptable Use Policy govern prohibited content and conduct. The Privacy Policy governs relevant personal-information processing. The Non-Consensual Intimate Content Removal Policy provides a specialized removal process for covered intimate content.
1.4 Internal procedure is separate. Textority may maintain a separate internal child sexual abuse material (CSAM) escalation and reporting procedure governing employee or contractor handling, preservation, escalation, and legally required reports. This public Policy does not describe or limit those internal controls.
1.5 Mandatory law. Nothing in this Policy authorizes conduct prohibited by applicable law. Where a law imposes a mandatory reporting, preservation, disclosure, removal, privacy, or cooperation requirement, that law controls within its scope.
1.6 No universal legal classification. Publishing this Policy does not concede that every Textority website, feature, communication, or activity falls within every statutory definition used by child-safety, social-media, privacy, or platform-regulation laws. Textority will apply a legal requirement when it applies to the relevant Service, conduct, User, or information.
2. AGE DEFINITIONS AND TEXTORITY ELIGIBILITY
2.1 Minor. For purposes of the sexual-safety rules in this Policy, a "Minor" means a person under 18 years of age, unless applicable law requires a different definition for a specific legal issue. A lower local age of consent does not make sexual exploitation, solicitation, or sexualized content involving a person under 18 permissible under this Policy.
2.2 Child under 13. A child under 13 may not create or hold a Textority account or use interactive Services intended for account holders under Textority's current eligibility rules.
2.3 Teen User. An End User who is at least 13 and under 18 may use eligible portions of the Services only under the guardian and age framework described in the Terms of Service and Age Eligibility Policy.
2.4 Adult-only roles. A Teen User may not operate a Channel, sell Creator Offerings, receive Creator payouts, or hold adult-only Creator, business, payment, or administrative roles identified in the Terms of Service or other applicable Textority terms.
2.5 Feature restrictions. Account eligibility does not make every feature, Channel, Creator Offering, communication mode, community, product, or category available to a Teen User. Textority may impose age-based restrictions for safety, law, provider requirements, or product design.
3. ZERO TOLERANCE FOR CHILD SEXUAL EXPLOITATION
3.1 Prohibited conduct. Child sexual abuse material (CSAM), sexual exploitation of minors, grooming, sexual solicitation of a minor, sextortion involving a minor, child sex trafficking, coercion of a minor for sexual purposes, and materially similar exploitative conduct are prohibited through the Services.
3.2 No consent defense. A Minor cannot authorize conduct that applicable law or this Policy treats as child sexual exploitation. A Minor's creation, possession, or transmission of an intimate image of themselves does not authorize another person to solicit, exploit, redistribute, sell, threaten to distribute, or otherwise misuse that material.
3.3 Attempts and facilitation. Attempts, requests, instructions, offers, coordination, payment, referrals, links, or other material assistance intended to obtain, distribute, facilitate, conceal, or profit from prohibited child sexual exploitation may violate this Policy even if the underlying abuse is not completed through the Services.
3.4 No normalization or promotion. Users may not use the Services to promote, encourage, celebrate, normalize, or facilitate sexual abuse or exploitation of minors. Legitimate prevention, reporting, documentary, journalistic, scientific, legal, educational, survivor-support, or public-safety discussion may be permitted when it does not itself facilitate exploitation or display prohibited material.
4. CHILD SEXUAL ABUSE MATERIAL AND SEXUALIZED DEPICTIONS
4.1 CSAM prohibited. Users may not create, upload, transmit, store for distribution, share, sell, request, solicit, trade, link to, or otherwise distribute child sexual abuse material through the Services.
4.2 Sexualization of minors. Users may not post, request, distribute, or facilitate sexualized images, videos, audio, text, roleplay, or other content involving a real or represented Minor where the content violates law or Textority rules.
4.3 Synthetic and altered content. Prohibited content may include sexual deepfakes, nudification, face swaps, photorealistic synthetic depictions, AI-generated material, or other digitally created or altered material that sexually depicts or purports to depict a Minor or sexualizes an identifiable Minor.
4.4 Platform rule may be broader than criminal law. Textority may prohibit material that sexualizes or exploits minors even where a particular item does not satisfy the legal definition of CSAM or another criminal offense. A platform removal or restriction is not a statement that the content or User committed a crime.
4.5 Links and external destinations. A User may not use a Textority profile, Channel, message, file, listing, QR code, redirect, payment flow, or other Service element to direct people to prohibited child sexual content or exploitative activity hosted elsewhere.
4.6 Non-sexual content involving minors. Lawful family, educational, school, sports, artistic, documentary, news, medical, safety, or other non-sexual content involving minors is not prohibited solely because a Minor appears in it. Other privacy, consent, safety, intellectual-property, and age rules continue to apply.
5. GROOMING, SOLICITATION, SEXTORTION, AND PREDATORY CONDUCT
5.1 Grooming. Users may not build trust, secrecy, dependency, emotional leverage, or access to a Minor for the purpose of sexual exploitation, sexual contact, sexual content, trafficking, or another abusive objective.
5.2 Sexual solicitation. Users may not ask, pressure, persuade, entice, pay, reward, or otherwise induce a Minor to provide sexual images, sexual videos, sexual livestreams, sexual communications, or sexual activity.
5.3 Sexual communications with minors. Adults may not send sexually explicit content to a Minor, request sexually explicit content from a Minor, engage a Minor in sexual roleplay or sexualized communications, or use the Services to arrange sexual contact with a Minor.
5.4 Sextortion. Users may not threaten to publish or distribute sexual or intimate material involving a Minor, or use actual or alleged possession of such material, personal information, account access, or reputational threats, to demand money, additional content, sexual activity, secrecy, continued contact, or any other thing of value.
5.5 Trafficking and commercial exploitation. Users may not recruit, advertise, transport, obtain, sell, purchase, facilitate, or profit from the commercial sexual exploitation or trafficking of a Minor.
5.6 Off-platform contact. Users may not use the Services to move a Minor to another app, website, phone number, location, or communication channel for the purpose of evading safeguards, facilitating prohibited sexual conduct, or concealing exploitation.
5.7 Gifts, payments, and manipulation. Gifts, money, discounts, employment, status, access, threats, blackmail, impersonation, deception, or other leverage may not be used to facilitate prohibited sexual or exploitative conduct involving a Minor.
6. AGE-CONTROL EVASION AND UNSAFE ACCESS
6.1 No falsification. Users may not instruct or assist a Minor to falsify age, use another person's account, falsify guardian authorization, or bypass Textority age, guardian, safety, or adult-only restrictions.
6.2 No under-13 targeting. Creators and other Users may not knowingly direct an account-based interactive Channel or Creator Offering to children under 13, encourage a child under 13 to create an account, or knowingly continue an account-based interactive relationship after learning that the account holder is under 13, except through a Textority process expressly designed and legally permitted for that use.
6.3 Adult sexual content and Teen Users. Sexually explicit content may not be made available to Teen Users through the Services. Textority may restrict access, visibility, recommendations, communications, purchases, or other functionality where reasonably related to age and safety.
6.4 Creator responsibility. A Creator whose Channel or Creator Offering is available to Teen Users must comply with Textority age, safety, privacy, communication, commerce, and content rules and may not use Creator settings to override Textority restrictions.
7. REPORTING CHILD-SAFETY CONCERNS TO TEXTORITY
7.1 Who may report. A User, guardian, victim, witness, organization, or other person may report a suspected child-safety violation through a reporting route Textority makes available. A Textority account is not required to use the public legal reporting route.
7.2 Reporting route. Reports may be submitted through textority.com/legal/report or by emailing hello@textority.com. Textority may provide additional in-product or specialized reporting routes.
7.3 Helpful information. A report should identify the affected account, username, Channel, URL, message, transaction, communication, or other location as specifically as reasonably possible and should describe the suspected safety issue. Reporters may include dates, times, account identifiers, non-explicit screenshots, or other lawful contextual information when useful.
7.4 Do not reproduce suspected CSAM. Do not upload, attach, download, copy, forward, or otherwise create a new copy of suspected CSAM merely to make a Textority report. If the material is already present within the Services, identify where it appears so Textority can evaluate it through appropriate processes.
7.5 Immediate danger. Textority reporting is not an emergency service. If a Minor faces immediate physical danger, imminent sexual abuse, kidnapping, trafficking, or another emergency, contact 911 or the appropriate local emergency authority.
7.6 External reporting. Suspected online child sexual exploitation may be reported directly to NCMEC through the CyberTipline at report.cybertip.org or 1-800-843-5678. Reporting to Textority does not prevent a person from reporting directly to law enforcement, NCMEC, a regulator, or another competent authority.
8. HOW TEXTORITY MAY RESPOND
8.1 Review. Textority may review reports, account information, content, metadata, provider signals, transaction information, safety indicators, and other information lawfully available to it when evaluating a child-safety concern.
8.2 Protective action. Depending on the circumstances, Textority may remove or restrict content, disable links or files, restrict communications or features, block transactions, suspend or terminate accounts or Channels, restrict discovery or visibility, preserve relevant records, or take other proportionate measures permitted by the Terms of Service and applicable law.
8.3 High-risk conduct. Textority may take immediate or precautionary action where it reasonably believes delay could create a material risk to a Minor, another person, evidence, the Services, or legal compliance. A temporary safety restriction does not by itself determine criminal liability.
8.4 Related accounts and circumvention. Textority may address accounts, Channels, or other Service access used to evade a prior child-safety enforcement action or materially facilitate the same prohibited conduct.
8.5 Off-platform information. Where permitted by law, Textority may consider reliable information about conduct outside the Services when that information is materially connected to use of the Services, a Textority User, or a credible risk of child exploitation or endangerment.
8.6 No automatic restoration. Removal of an account restriction, content restriction, or other safety action is not automatic. Textority may decline restoration where child safety, law, provider requirements, preservation duties, security, or continuing risk reasonably supports maintaining the action.
9. REQUIRED REPORTING, PRESERVATION, AND COOPERATION
9.1 Federal reporting duties. When Textority is a provider subject to 18 U.S.C. § 2258A and obtains actual knowledge of facts or circumstances that trigger a mandatory report under that law, Textority will make the required report to the NCMEC CyberTipline as soon as reasonably possible.
9.2 Preservation. Textority will preserve covered report content and related material for the period and within the scope required by applicable law, lawful preservation process, or other valid legal obligation. Textority may also preserve information when reasonably necessary and permitted by law for safety, fraud, litigation, or enforcement purposes.
9.3 Law enforcement and authorities. Textority may disclose information to NCMEC, law enforcement, courts, regulators, emergency responders, or other competent authorities when permitted or required by applicable law.
9.4 Emergency disclosures. Where applicable law permits disclosure based on a good-faith belief involving imminent danger of death or serious physical injury, Textority may make an emergency disclosure consistent with the applicable legal standard.
9.5 No expansion of legal duty. This Policy does not expand a statutory reporting, monitoring, preservation, or disclosure obligation beyond what applicable law requires. Textority may nevertheless take additional platform-safety action permitted by its terms and law.
10. MINORS, GUARDIANS, AND VICTIM SAFETY
10.1 Safety-focused treatment. Textority may distinguish between a Minor who appears to be a victim, target, or person depicted in exploitative material and a person who appears to be responsible for exploitation. A Minor is not treated as having authorized exploitation merely because the Minor communicated with the offender or created or sent material of themselves.
10.2 Guardians. A parent or legal guardian may submit a safety, age, privacy, or account-related request concerning a Minor where the guardian has authority to do so and applicable law permits or requires the request.
10.3 Verification. Textority may request information reasonably necessary to verify age, identity, guardianship, authorization, or the relationship to the reported matter when verification is necessary to protect the Minor, another person, or the integrity of the process.
10.4 Limits on disclosure. Textority may limit information provided to a guardian, reporter, User, or other person where disclosure would violate law, expose another person's information, compromise a child-safety or law-enforcement investigation, create a safety risk, or reveal protected investigative methods. Non-waivable legal rights remain preserved.
10.5 Teen User restrictions. Textority may impose additional communication, visibility, purchase, discovery, file-sharing, community, AI, or other restrictions on Teen Users where reasonably related to safety, privacy, legal compliance, or product design.
11. PRIVACY AND HANDLING OF CHILD-SAFETY INFORMATION
11.1 Privacy framework. Textority processes personal information connected to child-safety reports under the Privacy Policy, applicable regional notices, the Data Retention and Deletion Policy, and applicable law.
11.2 Sensitive information. A child-safety report may contain highly sensitive personal information. Reporters should provide only information reasonably relevant to the concern and should avoid unnecessary reproduction of intimate or illegal material.
11.3 Sharing for safety and law. Textority may disclose report information to the reported User, a guardian, service provider, NCMEC, law enforcement, regulator, professional adviser, or other relevant person when reasonably necessary and permitted or required for safety, investigation, due process, enforcement, preservation, or legal compliance.
11.4 Reporter privacy. Textority may limit disclosure of a reporter's identity or other report information where disclosure would create a material safety, privacy, legal, security, or integrity risk. Textority does not promise anonymity or absolute confidentiality.
11.5 Children's privacy. If Textority obtains actual knowledge that personal information from a child under 13 has been collected in circumstances governed by the Children's Online Privacy Protection Act or another applicable child-privacy law, Textority will take the steps required by that law. The Services are not offered as an account service for children under 13 under Textority's current eligibility rules.
12. CREATORS, COMMUNITY OPERATORS, AND BUSINESS USERS
12.1 No independent investigation of illegal material. Creators, community operators, business Users, and team members must not request, download, retain, redistribute, or independently investigate suspected illegal sexual material involving a Minor in an attempt to substantiate a report.
12.2 Escalation. A Creator or community operator who becomes aware of suspected child sexual exploitation or another serious child-safety risk connected to a Textority Channel or community should use the Textority reporting route when Textority intervention is needed and may report directly to NCMEC or law enforcement where appropriate.
12.3 Cooperation. Creators and business Users must reasonably cooperate with lawful Textority safety actions relating to their Channels, team members, communications, Creator Offerings, or Users and must not obstruct a safety review or retaliate against a person for making a good-faith report.
12.4 Independent legal duties. A Creator, professional, organization, or business may have independent child-safety, mandatory-reporting, privacy, licensing, or professional obligations based on its role, jurisdiction, audience, and services. Textority does not assume those independent obligations merely because the person uses the Services.
13. FALSE REPORTS, RETALIATION, AND PROCESS ABUSE
13.1 Good-faith reports. A person does not violate this Policy merely because a good-faith child-safety report is not substantiated.
13.2 False or abusive reports. Knowingly fabricated child-safety reports, forged evidence, impersonation, deliberate misidentification, or other abuse of reporting systems may result in enforcement and may create legal liability.
13.3 No retaliation. Users may not threaten, harass, punish, dox, intimidate, or otherwise retaliate against a person for making or assisting with a good-faith child-safety report, seeking help, or cooperating with a legitimate safety or legal investigation.
14. MODERATION BOUNDARIES AND NO GENERAL MONITORING PROMISE
14.1 No continuous monitoring representation. Textority does not represent that it continuously monitors every User, communication, file, transaction, Channel, or item of content, and this Policy does not create a contractual duty to monitor all activity.
14.2 Review methods. Textority may use User reports, human review, automated systems, metadata, account information, provider signals, or other lawful methods to identify or evaluate potential child-safety violations. This Policy does not promise a particular detection technology, scanning system, hash database, staffing model, review frequency, or response time except where applicable law imposes a specific requirement.
14.3 No safety guarantee. Textority cannot guarantee that prohibited conduct will never occur, that every violation will be identified before harm occurs, or that removed content will not exist or reappear on independent third-party services.
14.4 No endorsement. The continued availability of a User, Channel, message, file, link, Creator Offering, or other content is not a Textority certification that it is lawful, safe, age-appropriate, verified, or free from abuse.
15. EXTERNAL RESOURCES
15.1 NCMEC CyberTipline. Reports of suspected online child sexual exploitation may be submitted at report.cybertip.org or by calling 1-800-843-5678.
15.2 NCMEC Take It Down. A person seeking help concerning nude, partially nude, or sexually explicit images or videos taken when the depicted person was under 18 may review NCMEC's Take It Down resource at takeitdown.ncmec.org. Use of that external resource is governed by NCMEC's own terms and processes.
15.3 Emergency assistance. In the United States, call 911 for an emergency. Outside the United States, contact the appropriate local emergency service or law-enforcement authority.
15.4 Independent resources. Textority does not control NCMEC, law enforcement, emergency services, or other third-party resources and does not guarantee their availability, response, or outcome.
16. CHANGES AND ORDER OF PRECEDENCE
16.1 Prospective changes. Textority may update this Policy prospectively in accordance with the Terms of Service, including to respond to changes in law, safety practices, product design, provider requirements, or available reporting and moderation tools.
16.2 Material changes. Textority will provide reasonable notice of a material change where applicable law or the nature of the change requires advance notice and will request affirmative reacceptance where required.
16.3 Order of precedence. Mandatory law controls where it cannot be varied. The order-of-precedence rules in the Terms of Service apply to conflicts among Textority terms. This Policy controls its specific child-safety subject matter to the extent consistent with those rules.
17. CONTACT
Child-safety concerns and questions about this Policy may be submitted to Textority Inc., 10101 SW 27th Ter, Miami, FL 33165, United States.
General and legal: hello@textority.com
Legal Center: textority.com/legal
Report a safety concern: textority.com/legal/report
Copyright 2026 Textority Inc. All rights reserved.
Last Updated: September 30, 2026
This Non-Consensual Intimate Content Removal Policy (the "Policy") applies to textority.com, text.me, text.to, lets.talk, the Textority web platform, and related websites and online services made available by Textority Inc. ("Textority," "we," "us," or "our") (collectively, the "Services").
This Policy explains how an identifiable individual, or an authorized person acting on that individual's behalf, may request removal of intimate visual content published through the Services without the individual's consent. It is intended to support compliance with the federal TAKE IT DOWN Act, including 47 U.S.C. § 223a, Florida Statutes § 836.13 where applicable, and other applicable laws, while also implementing Textority's broader safety rules against non-consensual intimate content.
IMPORTANT REMOVAL NOTICE
If an intimate image or video of you is published through the Services without your consent, or you are authorized to act for the depicted person, you may submit a removal request through textority.com/legal/report or by emailing hello@textority.com. You do not need a Textority account to submit a request. A request intended to invoke a legally required notice-and-removal process must include the information required by applicable law, including a physical or electronic signature, information reasonably sufficient to locate the content, a good-faith statement that the publication was non-consensual, and contact information. When applicable law requires the 48-hour process, Textority will act as soon as possible and not later than 48 hours after receiving a valid removal request to remove the reported depiction and make reasonable efforts to identify and remove known identical copies.
1. PURPOSE, SCOPE, AND LEGAL FRAMEWORK
1.1 Purpose. This Policy provides a specialized process for reporting and requesting removal of Non-Consensual Intimate Content. It is designed to reduce harm, provide an accessible removal route, and allow Textority to respond promptly to valid requests and other safety information.
1.2 Services covered. This Policy applies to content published, displayed, transmitted, shared, stored, or otherwise made available through a Textority-controlled part of the Services to the extent Textority can take action on that content or access.
1.3 Statutory process. Where a Textority Service or feature is a covered platform under 47 U.S.C. § 223a, Florida Statutes § 836.13, or another applicable notice-and-removal law, Textority will apply the duties that law imposes to the covered content and request. Statutory definitions and requirements control where they differ from this Policy.
1.4 Broader Textority rules. Textority may remove, restrict, or otherwise act on intimate content under the Terms of Service, Acceptable Use Policy, Community and Content Rules, or other applicable terms even when a request does not qualify for a statutory removal process or the content falls outside a particular statutory definition.
1.5 No universal classification. Publishing this Policy does not concede that every Textority website, feature, communication, or activity is a "covered platform" or otherwise subject to the same legal classification in every jurisdiction. Textority may nevertheless apply this removal process more broadly as a safety measure.
2. RELATIONSHIP TO OTHER TEXTORITY TERMS
2.1 Additional Term. This Policy is an Additional Term under the Textority Terms of Service. The Terms of Service continue to apply.
2.2 Safety and content rules. The Acceptable Use Policy and Community and Content Rules prohibit non-consensual intimate imagery, sexual exploitation, sextortion, non-consensual sexual deepfakes, and related abuse within their respective scope. This Policy provides the specialized removal process for covered intimate content.
2.3 Minors. Content involving a person under 18 may also trigger child-safety, reporting, preservation, and law-enforcement obligations. Section 10 of this Policy applies in addition to other Textority child-safety rules and applicable law.
2.4 Privacy. Information submitted with a removal request is processed under the Textority Privacy Policy and applicable privacy law, subject to the safety, legal, evidence, and preservation provisions in this Policy.
2.5 Copyright is separate. This Policy is not a DMCA process and does not require the depicted individual to own the copyright in the reported image or video. Copyright notices and counter-notices are governed by the Textority DMCA Policy where applicable.
2.6 Order of precedence. Mandatory law controls where it cannot be varied. The order-of-precedence rules in the Terms of Service apply to other conflicts among Textority terms.
3. DEFINITIONS
3.1 "Authorized Person" means a person legally or otherwise validly authorized to submit a removal request on behalf of a Depicted Individual, including a parent, legal guardian, attorney, personal representative, or other representative where the applicable law or circumstances permit.
3.2 "Depicted Individual" means an identifiable individual whose body, likeness, or other distinguishing characteristic appears in or is represented by the reported intimate content.
3.3 "Digital Forgery" means intimate visual content created or altered using software, artificial intelligence, machine learning, image manipulation, or another technological process so that it depicts or purports to depict an identifiable individual in intimate or sexual content in which that person did not actually participate. Where a statute supplies a narrower definition, that statutory definition controls for the statutory process.
3.4 "Intimate Content" means an image, video, or other visual depiction involving nudity, exposed intimate body areas, sexually explicit conduct, sexual bodily fluids, or comparable intimate sexual content. For a statutory removal request, the governing statutory definition of an "intimate visual depiction," "altered sexual depiction," or similar term controls.
3.5 "Non-Consensual Intimate Content" means Intimate Content involving an identifiable person that is created, captured, published, shared, distributed, or otherwise made available without the consent required for the act at issue, including covered Digital Forgeries. Permission to create, possess, or privately receive intimate content does not by itself authorize publication or further sharing.
3.6 "Removal Request" means a request asking Textority to remove or disable access to identified Non-Consensual Intimate Content through this Policy.
3.7 "Valid Removal Request" means a Removal Request that satisfies the elements required by the applicable notice-and-removal law for the content and request at issue.
3.8 "Known Identical Copy" means a copy of reported content that is identical in the sense required by applicable law and is known to or identified by Textority through reasonable review or detection efforts.
4. CONTENT COVERED BY THIS POLICY
4.1 Authentic content shared without consent. This Policy covers authentic intimate images or videos of an identifiable person that are published or shared without the consent required for that publication or sharing, including content originally created or obtained in a private or intimate relationship.
4.2 Secretly captured content. This Policy may cover intimate content captured without the depicted person's knowledge or consent, including content captured in circumstances in which the person reasonably expected privacy, subject to applicable law and the facts.
4.3 Synthetic and altered content. This Policy covers prohibited intimate Digital Forgeries, sexual deepfakes, nudification, face swaps, synthetic sexual depictions, and other materially similar altered or generated content involving an identifiable person without consent, whether or not the content was created from an authentic intimate image.
4.4 Unauthorized redistribution. Intimate content may violate this Policy even if the depicted person consented to its creation or to a limited disclosure but did not consent to the publication, audience, redistribution, or other use at issue.
4.5 Links and embedded material. Textority may remove or disable a Textority post, message, listing, profile element, file reference, link, or other Textority-controlled surface used to distribute or facilitate prohibited intimate content. Textority cannot remove the original material from an independent third-party service that it does not control.
4.6 Threats and sextortion. Threats to publish intimate content, including sextortion or coercive demands, may violate the Acceptable Use Policy and Community and Content Rules even if the threatened content has not yet been published. Those reports may be handled through Textority's general safety process in addition to this Policy.
5. WHO MAY SUBMIT A REQUEST
5.1 Depicted Individual. A Depicted Individual may submit a Removal Request concerning intimate content that depicts that individual.
5.2 Authorized Person. An Authorized Person may submit a request on behalf of a Depicted Individual. Textority may request information reasonably necessary to confirm the representative's authority, especially where required to protect the depicted person or prevent misuse of the process.
5.3 Reports by other persons. Any User or affected person may report suspected Non-Consensual Intimate Content under Textority's safety rules. A report from a person who is not the Depicted Individual or an Authorized Person may support enforcement, but it does not necessarily constitute a Valid Removal Request under a statute that limits who may invoke the statutory process.
5.4 No account required. A person does not need to create or maintain a Textority account to submit a Removal Request.
5.5 No copyright ownership required. A Depicted Individual does not need to establish copyright ownership merely to request removal under this Policy or an applicable intimate-content removal law.
6. HOW TO SUBMIT A REMOVAL REQUEST
6.1 Online reporting route. Submit a Removal Request through textority.com/legal/report when that route is available for the reported content.
6.2 Email route. A Removal Request may also be submitted to hello@textority.com. The subject line "Intimate Content Removal Request" is recommended for routing but is not required if the substance of the message reasonably identifies the request.
6.3 Identify the content without unnecessary redistribution. Provide the exact Textority URL, Channel or username, message or content identifier, file or listing identifier, or other information reasonably sufficient for Textority to locate the reported content. Do not download, copy, resend, or redistribute intimate content merely to make a report when location information is sufficient.
6.4 Do not send unnecessary intimate files. Unless Textority specifically requests a copy because it is reasonably necessary and lawful to process the request, do not attach the underlying intimate image or video. A URL, content identifier, or other location information is ordinarily preferable.
6.5 Content involving minors. If the reported material may sexually depict a person under 18, do not download, copy, screenshot, forward, or attach the material to an email. Provide location information and other non-image details sufficient for Textority to identify the material. Section 10 applies.
6.6 Multiple items. A request may identify more than one item when each item is described with enough specificity for Textority to locate and evaluate it. A requester is not required to locate or report every duplicate of the same depiction where applicable law requires Textority to make reasonable efforts regarding known identical copies.
7. INFORMATION REQUIRED FOR A VALID REMOVAL REQUEST
7.1 Written request. A request intended to invoke the statutory notice-and-removal process must be submitted in writing through a method Textority makes available.
7.2 Signature. Include a physical or electronic signature of the Depicted Individual or Authorized Person. A typed name or other electronic signature method may qualify to the extent permitted by applicable law and the method used.
7.3 Location information. Identify the reported depiction and provide information reasonably sufficient for Textority to locate it within the Services.
7.4 Good-faith statement. Include a brief statement that the Depicted Individual has a good-faith belief that the reported intimate content was published without that individual's consent, together with any relevant information reasonably helpful to evaluate the lack of consent.
7.5 Contact information. Provide information reasonably sufficient for Textority to contact the Depicted Individual or Authorized Person about the request.
7.6 Representative information. If the request is submitted by an Authorized Person, identify the represented individual and the basis on which the requester is authorized to act. Textority may request proportionate supporting information where reasonably necessary.
7.7 Additional information. Textority may request limited additional information when reasonably necessary to locate the content, confirm authority, distinguish the depicted person, resolve ambiguity, prevent fraud or abuse, or satisfy applicable law. Textority will not treat optional information as a statutory prerequisite when the governing law does not require it.
8. INTAKE, REVIEW, AND RESPONSE
8.1 Acknowledgment. When the submitted contact information permits, Textority will send or make available an acknowledgment or other reference sufficient to identify the request. Textority may use the same contact information to request missing information or communicate the result.
8.2 Completeness review. Textority may review whether the request identifies content on the Services, is submitted by an eligible person, contains the information required by applicable law, and provides enough information to take action.
8.3 Statutory timing. Where applicable law requires removal within 48 hours after a valid request, the legally required period applies once Textority receives a Valid Removal Request satisfying the applicable requirements. Textority may act earlier and may act on prohibited content even before all statutory elements are complete.
8.4 Prompt action. Textority may prioritize an intimate-content report based on the apparent severity, risk of continued dissemination, involvement of a minor, sextortion, threats, account compromise, or other safety circumstances, without creating a different legal deadline unless required by law.
8.5 No advance notice required. Textority may remove or disable access to reported content without first notifying the User who posted, uploaded, transmitted, or controlled it when Textority reasonably believes prompt action is appropriate for legal compliance, safety, privacy, evidence preservation, or harm reduction.
8.6 Good-faith removal. Textority may remove or disable access to material in good faith when the facts or circumstances reasonably indicate that it is prohibited Non-Consensual Intimate Content. Removal under this Policy is a platform and compliance action, not a final judicial determination of criminal liability, civil liability, ownership, or damages between private parties.
9. REMOVAL, IDENTICAL COPIES, AND REUPLOADS
9.1 Required removal. Upon receiving a Valid Removal Request that is subject to a 48-hour removal requirement, Textority will, as soon as possible and not later than 48 hours after receipt of that valid request, remove or disable access to the reported depiction within the covered Services.
9.2 Known identical copies. Within the same legally required period, Textority will make reasonable efforts to identify and remove Known Identical Copies where applicable law requires that action.
9.3 Reasonable efforts standard. Reasonable efforts may include review of reports, identifiers, metadata, account activity, available technical matching methods, or other lawful tools appropriate to the Services and content at issue. This Policy does not promise that Textority uses a particular hashing, fingerprinting, scanning, or detection technology unless that capability is actually implemented.
9.4 No guarantee of every copy. Textority does not guarantee that it can identify every copy, materially altered version, screenshot, re-encoding, crop, derivative, or future reupload. Textority may act on newly identified copies or related violations when they come to its attention.
9.5 Reuploads and evasion. A User may not re-upload, repost, relink, mirror, encode, alter, or otherwise redistribute content that Textority has removed or restricted as Non-Consensual Intimate Content, or use another account, Channel, file, domain, integration, or external step to evade an enforcement action.
10. MINORS, CHILD SEXUAL ABUSE MATERIAL, AND SEXUAL EXPLOITATION
10.1 Heightened treatment. Intimate or sexual content involving a person under 18 may constitute child sexual abuse material or other illegal child sexual exploitation content and is subject to heightened safety and legal treatment.
10.2 Do not possess or redistribute illegal material. A requester, User, Creator, guardian, or other person must not download, copy, preserve, redistribute, forward, or independently investigate suspected illegal sexual material involving a minor in an attempt to support a report. Provide location information and other lawful identifying details instead.
10.3 Reporting and preservation duties. If Textority obtains information or content that triggers a duty to report suspected child sexual exploitation to the National Center for Missing & Exploited Children or another authority, or a duty to preserve covered material, Textority will perform those obligations as required by applicable law.
10.4 Removal and legal preservation are different. Removing or disabling access to illegal or prohibited material does not require Textority to destroy a restricted evidentiary copy that Textority must or may lawfully preserve for a CyberTipline report, legal hold, investigation, law-enforcement request, enforcement record, or other lawful purpose.
10.5 Requests for minors. A parent, legal guardian, or other Authorized Person may submit a Removal Request for a minor where permitted by applicable law. Textority may take immediate safety action independently of the statutory request process when material appears to involve sexual exploitation of a minor.
11. ACCOUNT, CHANNEL, AND ENFORCEMENT ACTIONS
11.1 Content removal is not the only remedy. In addition to removing or restricting content, Textority may warn a User, restrict communications, disable features, block transactions, restrict a Channel, suspend or terminate an account, preserve evidence, or take another proportionate action under the Terms of Service and applicable policies.
11.2 Severe or repeated conduct. Textority may impose stronger action for sextortion, threats, deliberate distribution of intimate content without consent, sexual deepfakes, content involving minors, repeated reuploads, evasion, organized sharing, monetization of prohibited content, or other severe or repeated abuse.
11.3 Creator responsibility. A Creator may not authorize, encourage, monetize, distribute, or knowingly permit Non-Consensual Intimate Content through a Channel, Creator Offering, community, communication, or other Creator-controlled activity. Creator-specific obligations under the Creator Terms continue to apply.
11.4 No retaliation. A User may not retaliate against a person for submitting a good-faith intimate-content report, assisting a depicted person, cooperating with Textority, or exercising a legal right.
12. INCOMPLETE, UNLOCATABLE, OR ABUSIVE REQUESTS
12.1 Missing required information. If a request intended to invoke a statutory process omits material information required by law, Textority may ask the requester to provide the missing information. Textority may still take voluntary policy action before the request becomes a Valid Removal Request.
12.2 Unable to locate content. If Textority cannot locate the reported material from the information provided, Textority may request a more precise URL, identifier, account, Channel, message location, or other lawful location information.
12.3 Good-faith mistakes. A requester does not violate this Policy merely because a good-faith request is ultimately unsubstantiated, the content is already unavailable, or Textority determines that a particular statutory process does not apply.
12.4 False or abusive submissions. Knowingly fabricated requests, forged signatures, impersonation of a Depicted Individual or Authorized Person, deliberate falsification of consent information, or use of this process to harass, censor unrelated lawful content, obtain another person's private information, or interfere with legitimate reporting may violate Textority policies or applicable law.
12.5 Repetitive submissions. Textority may consolidate duplicate submissions or limit abusive, automated, bad-faith, or materially repetitive requests to the extent permitted by applicable law, without delaying action on a Valid Removal Request that requires action within a statutory deadline.
13. PRIVACY AND HANDLING OF REQUEST INFORMATION
13.1 Purpose limitation. Textority may use information submitted with a Removal Request to authenticate and administer the request, locate and review content, communicate with the requester, enforce Textority rules, prevent abuse, comply with law, preserve evidence, and protect Users and the Services.
13.2 Limited disclosure. Textority may disclose request information to personnel, contractors, service providers, the reported User, legal advisers, law enforcement, regulators, courts, or other persons when reasonably necessary and permitted or required for review, enforcement, safety, legal compliance, or due process. Textority may redact or withhold reporter contact information where appropriate to protect safety, privacy, security, or the integrity of an investigation.
13.3 No absolute confidentiality promise. Textority seeks to limit unnecessary disclosure of sensitive request information but does not promise absolute confidentiality where disclosure is required or reasonably necessary for a lawful purpose.
13.4 Data minimization. Requesters should provide only information reasonably necessary to identify the content, establish the request, and permit follow-up. Do not submit passwords, payment credentials, unrelated government identification documents, or unrelated sensitive information.
13.5 Retention. Request records, enforcement records, removed-content evidence, and related information may be retained for the period reasonably necessary for the request, safety, enforcement, fraud prevention, legal compliance, preservation, claims, or other purposes described in the Privacy Policy and Data Retention and Deletion Policy.
14. PRESERVATION, LAW ENFORCEMENT, AND EMERGENCIES
14.1 Removal does not require destruction. A removal action generally concerns availability through the Services. Textority may preserve restricted information or evidence when permitted or required for legal compliance, child-safety reporting, law enforcement, a valid preservation request, litigation, enforcement, fraud prevention, or other lawful purposes.
14.2 Legal requests. Textority may respond to valid court orders, subpoenas, warrants, preservation requests, regulator requests, or other legal process as permitted or required by law. A Removal Request does not itself require disclosure of account information about another User.
14.3 Immediate danger. Textority is not an emergency service. A person facing imminent physical danger, sexual violence, extortion, stalking, or another emergency should contact appropriate local emergency services or law enforcement. The person may also report the related Textority content or account through the reporting routes Textority makes available.
14.4 Independent remedies. This Policy does not prevent a person from reporting conduct to law enforcement, the Federal Trade Commission, another regulator, a court, a payment provider, or another competent authority, or from exercising any other legal remedy available to that person.
15. REVIEW, RESTORATION, AND OTHER USER RIGHTS
15.1 No automatic counter-notice. This Policy does not create a DMCA-style counter-notice procedure or an automatic right to restoration for content removed as Non-Consensual Intimate Content.
15.2 Review where available. If Textority offers a review or appeal process for an account or content enforcement action, the affected User may use that process subject to the Terms of Service and Community and Content Rules. A review request does not suspend a mandatory removal deadline and does not require restoration of content that Textority must or reasonably chooses to keep unavailable for legal, safety, privacy, or policy reasons.
15.3 No waiver of rights. Textority's internal process does not limit any non-waivable statutory right of the Depicted Individual, requester, reported User, or another person.
16. LIMITS OF TEXTORITY CONTROL
16.1 Textority-controlled Services. Textority can remove, disable, restrict, or preserve content only within the systems, accounts, features, and relationships it controls or can lawfully direct.
16.2 Third-party services. Textority does not control independent websites, social networks, search engines, messaging services, payment providers, hosting providers acting independently, device storage, browser caches, recipient devices, or other third-party systems merely because a Textority User links to or interacts with them.
16.3 No general monitoring promise. Textority does not represent that it continuously monitors every communication, file, Channel, account, or item of User Content for intimate imagery. Textority may use reports, human review, automated systems, metadata, provider signals, and other lawful methods to identify and address violations.
16.4 No permanence guarantee. Removal from Textority does not guarantee that a copy has not been saved, forwarded, indexed, cached, altered, or republished elsewhere. Textority may take additional action on future violations that come to its attention but does not guarantee complete eradication from the Internet.
17. CHANGES TO THIS POLICY
17.1 Prospective updates. Textority may update this Policy prospectively to reflect changes in law, regulation, enforcement guidance, court decisions, product functionality, safety practices, or Textority terms.
17.2 Legal duties continue. A policy update does not reduce a duty or right that applicable law does not permit Textority to waive or delay.
17.3 Existing requests. A request received before an update will be handled under the law and Textority terms applicable to that request, together with any later rule that must apply by law.
18. CONTACT AND REMOVAL REQUESTS
Textority Inc. 10101 SW 27th Ter Miami, FL 33165 United States
General and legal: hello@textority.com Legal Center: textority.com/legal Submit an intimate-content removal request: textority.com/legal/report
Copyright 2026 Textority Inc. All rights reserved.
Last Updated: September 30, 2026
This Intellectual Property Policy applies to textority.com, text.me, text.to, lets.talk, the Textority web platform, and related websites and online services made available by Textority Inc. (collectively, the "Services").
This Policy supplements the Textority Terms of Service and explains ownership, licenses, copyright, trademarks, counterfeiting, usernames and handles, publicity and personality rights, intellectual-property complaints, and related enforcement. Capitalized terms not defined here have the meanings given in the Terms of Service.
1. PURPOSE, SCOPE, AND RELATIONSHIP TO OTHER TERMS
1.1 Purpose. Textority enables Users to create, upload, communicate, sell, deliver, access, and interact with content and services. This Policy is intended to protect legitimate intellectual-property rights while preserving lawful expression, authorized uses, and the rights Users retain in their own content.
1.2 Additional Term. This Policy is an Additional Term under the Terms of Service and governs its specific intellectual-property subject matter. The Terms of Service continue to apply in full.
1.3 Related policies. Copyright notices intended to invoke the Digital Millennium Copyright Act are governed by Textority's DMCA Policy and the designated-agent information made available in the Legal Center. The Acceptable Use Policy, Community and Content Rules, Prohibited Products and Services Policy, Creator Terms, Digital Content Delivery and Access Policy, and other applicable Textority terms may also apply to infringing, counterfeit, deceptive, or unauthorized material.
1.4 No expansion of statutory rights. This Policy does not create intellectual-property rights that do not exist under applicable law, eliminate lawful limitations or exceptions, or convert Textority into a court or administrative tribunal for private rights disputes.
2. CORE PRINCIPLES
2.1 Users keep their rights. As between a User and Textority, the User retains ownership of User Content and Creator Content, subject to third-party rights and the licenses the User grants under the Terms of Service, this Policy, Transaction Terms, or other applicable agreements.
2.2 No ownership transfer by hosting. Textority does not acquire ownership of Creator Content merely because the content is uploaded, hosted, stored, transmitted, processed, displayed, sold, licensed, or delivered through the Services.
2.3 Necessary rights only. A User must have the rights, permissions, licenses, consents, or legal basis necessary for the User's use of content, names, marks, images, recordings, software, data, and other protected material through the Services.
2.4 Lawful uses preserved. Copyright, trademark, publicity, and related rights are subject to limitations, exceptions, defenses, territorial limits, and other rules under applicable law. Textority does not treat every unauthorized reference, quotation, criticism, parody, nominative use, comparative statement, or similar use as infringement merely because a rights holder objects to it.
2.5 No legal advice. Textority may make platform decisions based on the information reasonably available to it, but does not provide legal advice or finally determine the ownership, validity, scope, priority, infringement, fair use, or enforceability of private rights.
3. USER CONTENT AND CREATOR CONTENT OWNERSHIP
3.1 Ownership as between User and Textority. Subject to third-party rights, a User retains the copyright and other intellectual-property rights the User lawfully holds in User Content. A Creator likewise retains the rights the Creator lawfully holds in Creator Content.
3.2 Third-party material. A User may include third-party material only when the User has permission, a license, another valid legal basis, or a lawful limitation or exception that permits the use. Attribution alone does not create permission when permission is otherwise required.
3.3 Joint, commissioned, employment, and entity-owned works. Textority does not determine whether a work is jointly owned, created within employment, commissioned, assigned, licensed, or owned by an entity. The User is responsible for confirming the chain of title necessary for the User's activity on the Services.
3.4 Moral rights and similar non-waivable rights. Nothing in this Policy is intended to require a waiver of moral rights, attribution rights, integrity rights, or similar author rights to the extent those rights cannot lawfully be waived. Any consent or license granted to Textority is interpreted only to the extent permitted by applicable law and reasonably necessary for the purposes stated in the governing Textority terms.
4. LICENSES NECESSARY TO OPERATE THE SERVICES
4.1 Operating license. The license a User grants Textority in User Content is the limited operating license described in Section 17 of the Terms of Service. It permits Textority to host, store, reproduce, process, transmit, display, format, technically adapt, and otherwise use User Content only as reasonably necessary to provide, secure, maintain, support, improve, and enforce the Services; fulfill transactions and purchased access; comply with User instructions; prevent fraud or abuse; comply with law; and perform Textority's obligations or exercise its rights under applicable terms.
4.2 Service providers. Textority may sublicense or permit service providers to exercise only those rights reasonably necessary for the provider to perform services for Textority for the permitted purposes. This does not give a provider ownership of User Content.
4.3 Creator Offering delivery. A Creator authorizes Textority to make Creator Content available to End Users to the extent necessary to deliver or provide access to the applicable Creator Offering and honor purchased access, subject to the applicable license, Transaction Terms, Digital Content Delivery and Access Policy, and law.
4.4 Public Content. Content intentionally made public may be visible, linked, indexed, shared, embedded, or cached according to the nature of the Services, applicable settings, and third-party systems. The User must not make content public if the User lacks the necessary rights or authority.
4.5 Duration and retained copies. The operating license continues only as long as reasonably necessary for the permitted purposes, subject to backups, completed transactions, purchased access, legal holds, dispute evidence, safety preservation, and other lawful retention obligations. Deletion of an account or content does not necessarily erase every retained copy immediately where lawful retention is required or technically necessary under the applicable retention rules.
5. CREATOR OFFERINGS, SALES, AND END-USER LICENSES
5.1 No automatic transfer of copyright. Purchasing, subscribing to, downloading, viewing, or receiving Digital Content or another Creator Offering does not by itself transfer ownership of the underlying copyright or other intellectual property.
5.2 Transaction-specific license. The rights an End User receives in a Creator Offering are determined by the description, Transaction Terms, Creator Policies, applicable license terms, and mandatory law. Unless those terms expressly state otherwise, access to a Creator Offering is generally a limited right to use or access the offering for its stated purpose rather than an assignment of ownership.
5.3 Creator responsibility. A Creator must accurately describe material license limitations that affect the buyer's expected use, including material restrictions on downloading, copying, redistribution, commercial reuse, sublicensing, or access duration when those restrictions are part of the offering.
5.4 No unauthorized resale or redistribution. An End User may not reproduce, redistribute, publicly perform, publicly display, resell, sublicense, remove rights-management information from, or otherwise exploit Creator Content beyond the rights granted by the applicable terms or law.
5.5 Mandatory exceptions preserved. Nothing in this Section eliminates a statutory limitation, exception, exhaustion principle, fair use right, quotation right, educational exception, accessibility exception, or other non-waivable right that applies to the particular use.
6. TEXTORITY INTELLECTUAL PROPERTY
6.1 Textority property. The Services, Textority software, user interfaces, designs, branding, logos, original site content, and other materials provided by Textority are owned by or licensed to Textority and may be protected by copyright, trademark, trade dress, patent, database, unfair-competition, and other applicable laws.
6.2 Service license. The limited license to use the Services is governed by the Terms of Service. It does not transfer ownership of Textority software, source code, domains, branding, interfaces, documentation, or other Textority intellectual property.
6.3 Restrictions. Except as expressly permitted by Textority or applicable law, a User may not copy, reproduce, distribute, sell, sublicense, modify, create derivative services from, reverse engineer, extract source code from, remove proprietary notices from, or commercially exploit Textority proprietary materials.
6.4 Lawful interoperability and exceptions. Section 6.3 does not restrict activity that applicable law expressly permits notwithstanding a contractual restriction, including a non-waivable right of interoperability, security research performed under an authorization Textority has provided, or another legally protected activity.
6.5 Third-party and open-source components. A component identified as third-party or open-source material is governed by the license applicable to that component. This Policy does not enlarge or reduce rights granted under an applicable third-party or open-source license.
7. TEXTORITY MARKS, BRANDING, AND REFERENCES
7.1 Textority Marks. Textority names, logos, service names, product names, trade dress, domains, and other source identifiers are Textority property or licensed to Textority. No right to use them is granted except as expressly stated in applicable Textority terms or written authorization.
7.2 Truthful references. A User may truthfully identify that the User uses Textority or link to a Textority page in a manner permitted by law, provided the use does not falsely imply sponsorship, endorsement, certification, partnership, or affiliation.
7.3 Logos and branded assets. A User may not use Textority logos, stylized marks, badges, or branded assets in advertising, product branding, domain names, app names, merchandise, or other source-identifying uses unless Textority authorizes that use or applicable law permits it.
7.4 No confusing affiliation. A User may not design a Channel, page, listing, communication, or external property to make a reasonable person believe it is operated, endorsed, certified, or officially affiliated with Textority when it is not.
8. USERNAMES, HANDLES, PERSONALIZED URLS, AND NAMESPACE RIGHTS
8.1 Limited identifier license. A username, handle, personalized URL, Channel identifier, subdirectory, or similar identifier within the Textority ecosystem is a limited, revocable, non-exclusive permission to use an identifier within Textority. It is not owned property and does not create ownership of a domain, URL, namespace, directory, or Textority intellectual property.
8.2 Rights of others. A User may not select or use an identifier in a manner that infringes another person's rights, constitutes deceptive impersonation, creates unlawful confusion, or is used primarily for abusive squatting, fraud, or extortion.
8.3 Rejection, restriction, or reassignment. Textority may reject, reserve, suspend, remove, reclaim, rename, or reassign an identifier where reasonably necessary for legal compliance, infringement disputes, impersonation, fraud, abuse, security, misleading identity, inactivity where separately disclosed, or platform integrity.
8.4 No automatic transfer to complainant. If Textority removes or reclaims an identifier because of a rights dispute, Textority is not required to transfer that identifier to the complainant. Any transfer or reassignment remains subject to Textority's namespace rules, the evidence available, applicable law, and platform integrity.
8.5 No ownership adjudication. An identifier decision is a platform administration decision and does not finally determine trademark priority, ownership, infringement, or another private legal right.
9. RESPECT FOR THIRD-PARTY INTELLECTUAL PROPERTY
9.1 Required rights. A User must not upload, publish, communicate, sell, license, deliver, link to for an infringing purpose, or otherwise use material through the Services in a way that infringes or misappropriates another person's copyright, trademark, trade dress, patent, trade secret, publicity right, or other legally protected right.
9.2 No counterfeit or passing off. A User may not offer counterfeit material, falsely label goods or services as authentic or authorized, misuse protected branding to deceive users about source, or engage in passing off or materially misleading affiliation.
9.3 Credentials and authority. A User may not falsely claim to be the rights owner, authorized licensee, official distributor, representative, agent, publisher, label, studio, institution, professional body, or other rights-authorized party.
9.4 External content. Textority generally cannot remove content hosted solely on a third-party website that Textority does not control. Textority may, however, restrict a Textority link, Channel, listing, transaction, or account where the use of third-party content through the Services violates applicable Textority terms or law.
10. COPYRIGHT REPORTS AND THE DMCA
10.1 Copyright complaints. A copyright owner or authorized representative may report material on the Services that the complainant reasonably believes infringes copyright. The report should identify the copyrighted work, the allegedly infringing material and its location, the complainant's authority, and sufficient information for Textority to evaluate and respond to the report.
10.2 Formal DMCA notices. A copyright notice intended to invoke 17 U.S.C. § 512 must comply with the requirements of applicable U.S. law and must be sent through the method and to the designated agent identified in Textority's DMCA Policy and Legal Center. A general abuse or support report does not automatically satisfy the statutory elements of a DMCA notice.
10.3 Counter-notices and restoration. DMCA counter-notices, restoration timing, forwarding of notices, and related procedures are governed by Textority's DMCA Policy and applicable law, not by this general Intellectual Property Policy.
10.4 No safe-harbor representation. Publication of this Policy does not by itself state or guarantee that Textority satisfies every requirement for a limitation on liability under 17 U.S.C. § 512 or another safe-harbor regime. Eligibility depends on the facts, Textority's actual practices, and satisfaction of the applicable statutory requirements.
11. TRADEMARK, TRADE DRESS, AND COUNTERFEIT COMPLAINTS
11.1 Trademark complaints. A rights holder or authorized representative may report use of a trademark, service mark, trade dress, trade name, or other source identifier that the complainant reasonably believes infringes or violates applicable rights.
11.2 Information to provide. A trademark complaint should identify the rights holder, the mark or protected identifier, the jurisdiction and basis of the claimed rights, registration information if applicable, the goods or services associated with the right, the challenged material and location, and the basis for the claimed confusion, deception, counterfeiting, passing off, or other violation.
11.3 Registered and other legally recognized rights. Textority may consider evidence of registered rights and other legally recognized rights where applicable law provides protection. Textority may request additional evidence sufficient to evaluate ownership, priority, geographic scope, goods or services, authorization, or likely confusion.
11.4 Referential and non-source uses. A report should distinguish allegedly infringing source-identifying use from lawful reference, commentary, criticism, comparison, parody, resale identification, nominative use, or another use that applicable law permits.
11.5 Counterfeit claims. Textority may take action against listings, content, identifiers, or transactions reasonably believed to involve counterfeit branding or deceptive claims of authenticity, even when physical goods are not a supported Textority offering.
12. IMPERSONATION, NAME, IMAGE, LIKENESS, VOICE, AND PERSONALITY RIGHTS
12.1 Impersonation. A User may not deceptively impersonate another person, brand, business, government entity, institution, Creator, professional, or other organization.
12.2 Protected indicia. A User may not commercially or unlawfully use another person's protected name, image, likeness, voice, signature, persona, or other legally protected indicia without the rights, authorization, or legal basis required by applicable law.
12.3 Lawful expressive uses. This Section does not prohibit lawful journalism, commentary, criticism, parody, satire, documentary uses, biographical discussion, or other protected expression merely because it refers to or depicts another person.
12.4 Synthetic media. Use of AI-generated or digitally altered material remains subject to this Policy, the Community and Content Rules, the Acceptable Use Policy, and applicable rights relating to copyright, trademark, impersonation, publicity, privacy, fraud, and non-consensual intimate imagery.
13. TEXTORITY AI AND INTELLECTUAL PROPERTY
13.1 Inputs. A User must have the rights and permissions necessary to submit third-party content, trademarks, confidential material, copyrighted works, or other protected material to Textority AI or another AI-assisted feature.
13.2 Outputs. Textority does not guarantee that AI-generated or AI-assisted output is unique, eligible for copyright or other protection, non-infringing, accurate as to ownership, or free from similarity to third-party material. The User is responsible for evaluating the rights and intended use of output before publishing, selling, or relying on it.
13.3 No ownership expansion. This Section does not determine ownership of AI inputs or outputs beyond what applicable law, the Terms of Service, and applicable AI Additional Terms provide.
14. LIMITATIONS, EXCEPTIONS, PUBLIC DOMAIN, AND LICENSED MATERIAL
14.1 Lawful limitations and exceptions. Textority recognizes that intellectual-property laws contain limitations, exceptions, defenses, and permitted uses. Depending on the jurisdiction and facts, these may include fair use, fair dealing, quotation, criticism, commentary, parody, news reporting, educational uses, accessibility uses, interoperability, exhaustion, or other lawful uses.
14.2 Public domain and permissive licenses. Material may be used where it is in the public domain or where an applicable license authorizes the use, subject to the terms of that license. A User is responsible for satisfying attribution, notice, share-alike, noncommercial, source-code, or other license conditions that apply.
14.3 No presumption from availability. The fact that material is publicly accessible online, appears in search results, can be downloaded, or can technically be copied does not by itself mean the material is in the public domain or licensed for the User's intended purpose.
15. SUBMITTING A GENERAL INTELLECTUAL-PROPERTY REPORT
15.1 Reporting routes. Reports may be submitted through textority.com/legal/report or another intellectual-property reporting route Textority makes available. Copyright notices intended to invoke the DMCA should use the DMCA-specific process identified in Section 10.
15.2 Minimum useful information. A report should include enough information to identify the complainant and authority to act, the right asserted, the material or identifier at issue, its location on the Services, the legal or factual basis of the complaint, and a reliable method for Textority to contact the complainant.
15.3 Evidence. Textority may request registrations, licenses, assignments, chain-of-title documents, screenshots, transaction information, source files, identity information, declarations, court orders, or other evidence reasonably relevant to the particular claim. Textority will not require the same evidence for every type of right or jurisdiction.
15.4 Specificity. A complainant should identify the specific material, URL, username, Channel, listing, file, or other location at issue when reasonably possible. Broad assertions that an entire account is unlawful without identifying the basis may delay or prevent meaningful review.
15.5 Authorized representatives. A representative may submit a report for a rights holder, but Textority may request reasonable evidence of the representative's authority.
16. TEXTORITY REVIEW AND RESPONSE
16.1 Contextual review. Textority may consider the nature of the right asserted, the jurisdiction, registration or ownership evidence, the challenged use, applicable exceptions, public-interest context, prior reports, counter-evidence, user history, transaction context, and other information reasonably relevant to the issue.
16.2 Available actions. Depending on the circumstances, Textority may request more information, take no action, restrict visibility, remove or disable access to content, restrict a listing or transaction, rename or reclaim an identifier, limit features, suspend or terminate an account, preserve evidence, or take another proportionate action permitted by applicable terms and law.
16.3 No automatic removal. Except where applicable law or a binding legal process requires otherwise, receipt of a complaint does not automatically establish infringement or require Textority to grant every requested remedy.
16.4 Notice to affected User. Where appropriate and legally permitted, Textority may notify the affected User of the substance of a complaint and may provide information reasonably necessary for the User to understand or respond to the claim. Textority may withhold information where disclosure would create a legal, privacy, security, fraud, safety, or retaliation risk.
16.5 Information sharing. A complainant should understand that information submitted in an intellectual-property report may be disclosed to the affected User, service providers, legal advisers, authorities, courts, or others when reasonably necessary to process the report, resolve the dispute, enforce Textority terms, protect rights, or comply with law, subject to applicable privacy requirements.
17. REPEAT INFRINGEMENT AND ACCOUNT-LEVEL ENFORCEMENT
17.1 Repeat infringement. Textority may suspend or terminate Users who repeatedly infringe intellectual-property rights in appropriate circumstances, consistent with the Terms of Service, applicable law, and any Repeat Infringer Policy Textority makes available.
17.2 No automatic numeric rule in this Policy. This Policy does not establish a universal number of reports or removals that automatically determines repeat-infringer status. A detailed operational policy may consider the reliability and status of notices, counter-notices, retractions, court orders, account conduct, repeated unauthorized use, and other relevant circumstances.
17.3 Evasion. A User may not create replacement accounts, use team members, move content between Channels, alter identifiers, or use another person's account primarily to evade an intellectual-property enforcement action.
17.4 Separate violations. Trademark abuse, counterfeiting, impersonation, fraud, or other rights violations may support account-level enforcement independently of a copyright repeat-infringer analysis.
18. COUNTER-REPORTS, DISPUTES, AND RESTORATION OUTSIDE THE DMCA
18.1 Response opportunity. Where Textority offers a response or appeal for a non-DMCA intellectual-property action, the affected User may be asked to provide evidence of ownership, authorization, priority, lawful use, license, consent, geographic scope, fair use, nominative use, or another relevant basis.
18.2 Restoration. Textority may restore content, an identifier, or account access when the available information no longer supports the action, the complainant withdraws the claim, the parties resolve the dispute, a competent authority resolves the issue, or Textority otherwise determines restoration is appropriate and lawful.
18.3 Private disputes. Textority may decline to resolve a complex ownership, contractual, partnership, authorship, employment, succession, or trademark-priority dispute that cannot reasonably be determined through platform records and the evidence provided. The parties may need to resolve such disputes directly or through a court, arbitrator, agency, or other competent authority.
18.4 DMCA process controls for DMCA matters. Nothing in this Section replaces the statutory counter-notice and restoration procedures applicable to a valid DMCA matter.
19. FALSE, FRAUDULENT, OR ABUSIVE REPORTS
19.1 Accuracy. A person submitting a report or response must provide information that the person reasonably believes is accurate and must not knowingly misrepresent ownership, authorization, infringement, non-infringement, registration status, identity, evidence, or material facts.
19.2 Abuse prohibited. A person may not use Textority's reporting process to harass, extort, censor lawful criticism, suppress competition, seize an identifier without a legitimate rights basis, retaliate against a User, or interfere with lawful activity through knowingly false or abusive claims.
19.3 Consequences. Textority may reject abusive reports, restrict access to reporting tools, take account action, preserve evidence, or refer a matter to appropriate authorities or legal processes where permitted or required. Nothing in this Policy limits liability that applicable law may impose for a materially false or fraudulent notice.
20. CONFIDENTIAL INFORMATION AND TRADE SECRETS
20.1 User responsibility. A User must not upload, disclose, sell, or distribute another person's trade secrets or confidential information without authorization or another valid legal basis.
20.2 Confidentiality is not guaranteed by copyright status. Information may be confidential even when it is not protected by copyright, and information may be copyrighted even when it is not confidential. Users are responsible for applying appropriate confidentiality and access controls to material they submit to the Services.
20.3 Disputes. Trade-secret and confidential-information disputes often depend on contractual duties, secrecy measures, authorization, and fact-specific law. Textority may require formal legal process or other reliable evidence before taking action on a complex claim.
21. PATENTS AND OTHER INDUSTRIAL PROPERTY
21.1 Patent claims. Patent disputes generally require claim construction, technical analysis, validity questions, and other issues not suitable for ordinary content moderation. A patent owner may contact Textority at hello@textority.com with sufficient information to identify the patent, the challenged Textority-hosted activity, the jurisdiction, and the basis of the claim.
21.2 No patent adjudication. Textority may request additional information, restrict activity where clearly necessary, or require a court order or other competent determination before acting on a disputed patent claim. This does not limit any legal obligation Textority independently has.
21.3 Other protected rights. Design rights, database rights, geographical indications, industrial designs, and other intellectual or industrial property may be considered when the claimant identifies a legally recognized right and provides information sufficient for Textority to evaluate the issue.
22. COLOMBIA AND OTHER JURISDICTIONS
22.1 Local rights remain effective. This Policy does not limit copyright, moral rights, trademark, unfair-competition, industrial-property, personality, or other rights available under Colombian law or another applicable jurisdiction.
22.2 Digital environment. A work or other protected subject matter does not lose protection merely because it is distributed, displayed, stored, communicated, or made available digitally. Users remain responsible for rights required for online reproduction, communication, distribution, adaptation, or other acts governed by applicable law.
22.3 Territorial scope. Intellectual-property rights may differ by jurisdiction, territory, registration status, class of goods or services, and type of right. A right that exists in one country does not automatically establish the same scope or remedy everywhere.
22.4 DMCA is U.S.-specific. The DMCA process is a United States statutory mechanism. Use of a DMCA process does not eliminate rights or remedies available under Colombian law or another applicable legal system.
23. RECORDS, PRIVACY, AND PRESERVATION
23.1 Report records. Textority may retain notices, reports, counter-reports, evidence, correspondence, enforcement records, and related metadata as reasonably necessary to process claims, detect abuse, operate a repeat-infringer process, defend legal claims, comply with law, and maintain platform integrity, subject to applicable privacy and retention requirements.
23.2 Legal holds and preservation. Textority may preserve relevant records when required by law, valid legal process, litigation obligations, safety obligations, or a lawful preservation requirement.
23.3 Data minimization. Intellectual-property reporting should not be used to request or collect unrelated sensitive personal information. Textority may redact or limit information where reasonably necessary to protect privacy, security, minors, witnesses, or confidential information.
24. CHANGES, ENFORCEMENT, AND ORDER OF PRECEDENCE
24.1 Changes. Textority may update this Policy prospectively in accordance with the Terms of Service. Material changes will receive the notice or renewed acceptance required by applicable law or governing Textority terms.
24.2 Enforcement. Textority may enforce this Policy through the proportionate measures available under the Terms of Service and applicable law. An intellectual-property action does not eliminate a buyer's non-waivable refund, access, chargeback, or consumer rights relating to a completed transaction.
24.3 Order of precedence. The order-of-precedence rules in the Terms of Service govern conflicts among this Policy and other applicable Textority documents. For a formal DMCA matter, the DMCA Policy controls the DMCA-specific notice, counter-notice, designated-agent, and restoration procedures.
24.4 No retroactive transfer of ownership. A change to this Policy does not retroactively transfer ownership of User Content, Creator Content, or other intellectual property to Textority.
25. CONTACT AND REPORTING
25.1 General intellectual-property reports. Submit reports through textority.com/legal/report or another reporting route identified in the Textority Legal Center.
25.2 DMCA notices. Notices intended to invoke 17 U.S.C. § 512 must be submitted to the designated agent and through the method identified in Textority's DMCA Policy and Legal Center.
25.3 General legal questions. Questions about this Policy may be submitted to:
Textority Inc. 10101 SW 27th Ter Miami, FL 33165 United States Email: hello@textority.com Legal Center: textority.com/legal
This DMCA Policy applies to textority.com, text.me, text.to, lets.talk, the Textority platform, and other Textority services that link to or incorporate this Policy (collectively, the "Services").
This Policy explains the process Textority Inc. ("Textority") uses for copyright notices and counter-notices under the Digital Millennium Copyright Act ("DMCA"), including 17 U.S.C. § 512. It supplements the Textority Terms of Service and Intellectual Property Policy.
1. PURPOSE, SCOPE, AND RELATIONSHIP TO OTHER TERMS
1.1 Purpose. Textority respects copyright and expects Users to do the same. This Policy establishes the process for submitting a notification of claimed copyright infringement intended to invoke the DMCA, responding to a removal or disabling action through a DMCA counter-notice, and addressing repeat copyright infringement in appropriate circumstances.
1.2 U.S. statutory process. The DMCA is a United States statutory process. This Policy does not replace copyright, moral-rights, contractual, or other remedies that may exist under Colombian law or another applicable jurisdiction.
1.3 Copyright-specific scope. This Policy governs DMCA copyright matters. Trademark, counterfeiting, impersonation, publicity-right, patent, trade-secret, and other intellectual-property reports are governed principally by the Textority Intellectual Property Policy and other applicable Textority rules.
1.4 Additional Term. This Policy is an Additional Term under the Terms of Service. The order-of-precedence rules in the Terms of Service apply. For a formal DMCA matter, this Policy controls the DMCA-specific notice, counter-notice, designated-agent, and restoration process.
1.5 No safe-harbor representation. This Policy describes a process designed to support compliance with applicable copyright law. Publication of this Policy alone does not represent or guarantee that Textority qualifies for any limitation on liability or safe harbor under 17 U.S.C. § 512 for every activity, service, or circumstance.
2. IMPORTANT COPYRIGHT PRINCIPLES
2.1 Rights required. A User must not upload, post, sell, transmit, distribute, perform, display, or otherwise use copyrighted material through the Services unless the User owns the necessary rights or has a license, permission, statutory exception, or other lawful basis.
2.2 Lawful uses remain lawful. Copyright protection is subject to limitations and exceptions, including fair use and other lawful uses where applicable. Before submitting a DMCA Notice, a complaining party should consider whether the challenged use may be authorized by the copyright owner, a license, applicable law, or a copyright limitation or exception.
2.3 Platform action is not a judicial determination. Textority may remove or disable access to material based on a facially sufficient notice, available information, applicable law, or Textority policy. Such action does not finally determine copyright ownership, infringement, damages, or defenses between private parties.
2.4 No general monitoring promise. Textority does not represent that it continuously monitors every communication, file, Channel, or item of User Content for copyright infringement. Nothing in this Policy creates a general duty to monitor or affirmatively search for infringement beyond obligations imposed by applicable law.
3. TEXTORITY DMCA DESIGNATED AGENT
3.1 Current Designated Agent. Textority's registered DMCA Designated Agent is: Copyright Agent Textority Inc. 10101 SW 27th Ter Miami, FL 33165 United States Telephone: 3058000080 Email: hello@textority.com U.S. Copyright Office Registration Number: DMCA-1081564
DMCA Notices and DMCA Counter-Notices intended to invoke 17 U.S.C. § 512 should be sent to this Designated Agent. If Textority later updates the designation, the current information published in the Textority Legal Center and reflected in the U.S. Copyright Office directory controls.
3.2 Copyright Office registration. Textority has registered the Designated Agent identified above with the U.S. Copyright Office under registration number DMCA-1081564. The registration currently identifies the following alternate names: Textority; Textority.com; lets.talk; text.me; text.to; www.textority.com. Registration does not by itself guarantee that every Textority activity qualifies for a limitation on liability under 17 U.S.C. § 512.
3.3 Agent email and other routes. Textority currently uses hello@textority.com as the registered email address of its DMCA Designated Agent. A copyright notice or counter-notice sent to that address and otherwise satisfying applicable statutory requirements is directed to the Designated Agent. Reports sent only to a Creator, payment provider, unrelated support route, or other third party may not constitute delivery to the Designated Agent.
3.4 Keeping information current. Textority may amend or renew its Designated Agent registration as permitted or required by law. Senders should use the current Designated Agent information published by Textority at the time of submission.
4. HOW TO SUBMIT A DMCA NOTICE OF CLAIMED INFRINGEMENT
4.1 Written communication. To be effective for purposes of 17 U.S.C. § 512(c)(3), a DMCA Notice must be a written communication to Textority's Designated Agent and must include substantially the information required by law.
4.2 Signature. Include a physical or electronic signature of the copyright owner or a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
4.3 Copyrighted work. Identify the copyrighted work claimed to have been infringed. If multiple copyrighted works at a single online site are covered by one notice, a representative list may be used where permitted by law.
4.4 Challenged material. Identify the material claimed to be infringing or to be the subject of infringing activity and provide information reasonably sufficient for Textority to locate it. Whenever available, include the exact Textority URL, Channel URL, message or content identifier, listing or product identifier, file identifier, and any other location information needed to distinguish the challenged material.
4.5 Contact information. Provide information reasonably sufficient for Textority to contact the complaining party, including a mailing address, telephone number, and, if available, an email address.
4.6 Good-faith statement. Include a statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, the owner's agent, or the law.
4.7 Accuracy and authority statement. Include a statement that the information in the notice is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
4.8 Specificity. A notice should identify each challenged item with enough precision for Textority to locate and evaluate it. A broad request to remove an entire account, Channel, domain, category, or all material associated with a person may be insufficient if it does not reasonably identify the material alleged to infringe.
4.9 No unnecessary sensitive information. Do not submit passwords, payment credentials, government identification documents, or other sensitive information unless Textority specifically requests information that is reasonably necessary for the claim or applicable law requires it.
5. INCOMPLETE, MISDIRECTED, OR NON-DMCA REPORTS
5.1 Incomplete notices. If a submission does not substantially satisfy the statutory requirements, Textority may request additional information. Where a notice substantially identifies the copyrighted work, the challenged material, and contact information but is otherwise incomplete, Textority may contact the sender or take other reasonable steps to assist in receiving a compliant notice as appropriate under applicable law.
5.2 No automatic rejection of other legal information. A submission that is not an effective DMCA Notice may still provide information relevant to Textority's Terms, Intellectual Property Policy, actual knowledge, other legal obligations, or platform enforcement. Textority may review and act on such information independently where permitted or required.
5.3 Non-copyright claims. Trademark, impersonation, privacy, non-consensual intimate imagery, child-safety, fraud, and other non-copyright matters should use the specialized reporting route identified in the Textority Legal Center or the applicable Textority policy.
5.4 Duplicate submissions. Repeatedly submitting the same notice through multiple channels does not require duplicate processing and may delay review. A sender should use the Designated Agent route for a statutory DMCA Notice.
6. HOW TEXTORITY MAY PROCESS A DMCA NOTICE
6.1 Initial review. Textority may review a notice for substantial compliance with 17 U.S.C. § 512(c)(3), whether the notice identifies material that Textority can locate, and whether there are facial indications of error, misidentification, abuse, or a non-copyright dispute.
6.2 Removal or disabling. When Textority receives an effective DMCA Notice and the statutory process applies, Textority may act expeditiously to remove or disable access to the identified material as required or appropriate under applicable law.
6.3 Notice to the affected User. When the DMCA counter-notice procedure applies, Textority will take reasonable steps promptly to notify the subscriber or affected User that material has been removed or disabled in response to a DMCA Notice.
6.4 Information sharing. Textority may provide the affected User with the notice or information from it as reasonably necessary to explain the claim, allow a response, administer the DMCA process, comply with law, or protect legal rights. Personal information contained in a notice may therefore be disclosed to the affected User or other legally required recipients.
6.5 Scope of action. Textority may limit an action to the identified material, but may take broader action where reasonably necessary because of repeated infringement, evasion, a court order, a separate policy violation, technical necessity, or another lawful basis.
6.6 No admission. Removal or disabling of material does not constitute an admission by Textority or the affected User that infringement occurred, and does not waive any defense, limitation, exception, or other legal right.
7. DMCA COUNTER-NOTICES
7.1 When to use a Counter-Notice. If material was removed or disabled through the DMCA process and the affected User believes the action resulted from mistake or misidentification, the User may submit a DMCA Counter-Notice to Textority's Designated Agent. A Counter-Notice is a formal legal statement and should not be submitted merely because the User disagrees with the copyright owner.
7.2 Signature. The Counter-Notice must include the User's physical or electronic signature.
7.3 Identification and prior location. Identify the material that was removed or disabled and the location at which the material appeared before removal or disabling, with enough information for Textority to identify the material and the applicable takedown.
7.4 Statement under penalty of perjury. Include a statement under penalty of perjury that the User has a good-faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.
7.5 Contact information and jurisdiction. Include the User's name, address, and telephone number, together with a statement that the User consents to the jurisdiction of the Federal District Court for the judicial district in which the User's address is located, or, if the User's address is outside the United States, for any judicial district in which Textority may be found, and that the User will accept service of process from the person who submitted the original DMCA Notice or that person's agent.
7.6 Contact information will be forwarded. The DMCA requires Textority to provide a compliant Counter-Notice to the person who submitted the original notice. A User submitting a Counter-Notice should therefore understand that the contact information and other information included in the Counter-Notice may be disclosed to that person.
7.7 Legal advice. A User who is uncertain whether to submit a Counter-Notice should consider obtaining independent legal advice. Textority cannot provide legal advice or determine for the User whether a particular use is fair use, licensed, in the public domain, or otherwise lawful.
8. WHAT HAPPENS AFTER A VALID COUNTER-NOTICE
8.1 Forwarding. If Textority receives a Counter-Notice that substantially satisfies 17 U.S.C. § 512(g)(3) and the statutory process applies, Textority will promptly provide a copy to the person who submitted the original DMCA Notice.
8.2 Notice of possible restoration. Textority will inform the original complaining party that Textority may replace the removed material or cease disabling access to it after the statutory waiting period unless Textority's Designated Agent receives the legally sufficient notice described in Section 8.3.
8.3 Court or Copyright Claims Board proceeding. Textority may keep material removed or disabled if, before restoration, its Designated Agent receives notice that the complaining party has filed an action seeking a court order to restrain the User from engaging in infringing activity relating to the material. A qualifying proceeding before the U.S. Copyright Claims Board may also satisfy the applicable statutory condition when the requirements of Title 17 are met.
8.4 Restoration window. If the statutory requirements are satisfied and Textority does not timely receive the notice described in Section 8.3, Textority will replace the removed material or cease disabling access to it not less than ten (10) and not more than fourteen (14) business days after receipt of the compliant Counter-Notice, subject to Section 8.5 and applicable law.
8.5 Independent grounds. Restoration under the DMCA process does not require Textority to restore material that is independently prohibited by the Terms of Service, Community and Content Rules, Acceptable Use Policy, Prohibited Products and Services Policy, another applicable Textority policy, a valid legal order, or other law. If Textority relies on a separate ground, it may communicate that ground separately where appropriate.
8.6 Withdrawal or resolution. Textority may restore material earlier when the complaining party withdraws the claim or the parties provide reliable evidence of resolution, unless another lawful basis requires continued restriction.
9. COURT ACTIONS, COPYRIGHT CLAIMS BOARD PROCEEDINGS, AND LEGAL PROCESS
9.1 Evidence of proceeding. A person asking Textority to keep material disabled after a Counter-Notice should provide prompt written notice to the Designated Agent identifying the court or Copyright Claims Board proceeding, the parties, case or docket information if available, the challenged material, and information reasonably sufficient for Textority to verify that the proceeding relates to the material covered by the Counter-Notice.
9.2 Legal process. Textority may respond to valid subpoenas, court orders, Copyright Claims Board process, or other legal process as permitted or required by law, including process seeking information sufficient to identify an alleged infringer.
9.3 No representation. Textority does not represent that filing a particular lawsuit, Copyright Claims Board claim, or other proceeding will preserve a takedown. The legal effect depends on the applicable statute, timing, subject matter, and procedural requirements.
10. FALSE, FRAUDULENT, OR ABUSIVE DMCA SUBMISSIONS
10.1 Accuracy required. A sender must not knowingly materially misrepresent that material or activity is infringing or that material was removed or disabled by mistake or misidentification.
10.2 Statutory consequences. Under 17 U.S.C. § 512(f), a person who knowingly materially misrepresents infringement or mistake or misidentification may be liable for damages, including costs and attorneys' fees, incurred by an injured alleged infringer, copyright owner or authorized licensee, or service provider as a result of reliance on the misrepresentation.
10.3 Abuse of process. Textority may reject or restrict abusive submissions, preserve relevant evidence, limit access to reporting tools, take account-level action, or pursue other lawful remedies when a person uses the DMCA process for harassment, retaliation, extortion, censorship of lawful activity, competitive interference, or another knowingly improper purpose.
10.4 Good-faith errors. This Section does not treat every mistake, unsuccessful claim, or disputed legal interpretation as fraud. The statutory standard and other applicable law govern liability for misrepresentation.
11. REPEAT COPYRIGHT INFRINGER POLICY
11.1 Policy. Textority maintains a policy providing for termination, in appropriate circumstances, of subscribers and account holders who are repeat copyright infringers. This Section is intended to inform Users of that policy.
11.2 No fixed universal strike count. Copyright disputes vary in scope and reliability, and the DMCA does not require Textority to use a single public numerical strike rule for every circumstance. Textority may consider the number, timing, subject matter, credibility, and resolution of infringement matters, together with court orders, repeated re-uploading, circumvention, or other relevant evidence.
11.3 Matters that may not support repeat-infringer treatment. Textority may decline to treat a matter as a repeat-infringer event where, for example, the notice was materially deficient, the complainant withdrew it, a compliant Counter-Notice resulted in restoration without a timely qualifying proceeding, a competent authority determined that infringement did not occur, or other reliable information shows that the allegation should not be counted.
11.4 Appropriate circumstances. Depending on the circumstances, Textority may remove material, restrict features, suspend an account or Channel, terminate access, restrict associated accounts used to evade enforcement, or take other proportionate measures permitted by the Terms of Service and law.
11.5 Egregious conduct. Nothing in this Policy requires Textority to wait for repeated notices before acting on conduct that independently justifies immediate restriction or termination under the Terms of Service, a court order, applicable law, fraud or security rules, or another Textority policy.
12. STANDARD TECHNICAL MEASURES
12.1 Applicable requirement. Where 17 U.S.C. § 512(i) applies, Textority will evaluate and accommodate qualifying standard technical measures and will not knowingly interfere with them in a manner prohibited by law.
12.2 No unsupported technical representation. This Policy does not represent that any particular content-identification, fingerprinting, filtering, hashing, rights-management, or automated copyright technology is currently deployed by Textority.
12.3 User interference prohibited. A User may not intentionally defeat or interfere with lawful copyright-protection measures, access controls, or other technical protections in violation of applicable law or Textority policy.
13. FAIR USE, LICENSES, PUBLIC DOMAIN, AND OTHER LAWFUL BASES
13.1 Not every unauthorized-looking use infringes. A use may be lawful because of fair use, license, consent, exhaustion, public-domain status, another statutory limitation, or another legal basis. The existence and scope of a lawful basis are fact-specific.
13.2 Complainant responsibility. The complaining party is responsible for considering applicable lawful uses before making the good-faith statement required in a DMCA Notice.
13.3 User responsibility. A User responding to a copyright claim is responsible for identifying and, when appropriate, supporting any license, permission, fair-use position, public-domain status, ownership interest, or other lawful basis on which the User relies.
13.4 Textority is not a copyright tribunal. Textority may make an operational decision based on the information reasonably available without finally adjudicating a complex fair-use, authorship, ownership, license, or infringement dispute.
14. LINKS, EMBEDS, AND OTHER SERVICE FUNCTIONS
14.1 Different statutory functions. Section 512 contains separate limitations on liability for different service-provider functions, including transitory communications, system caching, storage at the direction of users, and information-location tools. The applicable legal requirements may differ depending on the Textority function involved.
14.2 Location information. A notice concerning a link, reference, embed, or other information-location function should identify the specific reference or link and provide information reasonably sufficient for Textority to locate it.
14.3 No categorical safe-harbor claim. Textority does not represent through this Policy that every Service or technical function qualifies for a particular statutory limitation on liability.
15. PRIVACY, RECORDS, AND PRESERVATION
15.1 Processing of notice information. Textority may collect, use, disclose, and retain information in DMCA Notices, Counter-Notices, correspondence, account records, and related evidence as reasonably necessary to administer this Policy, investigate abuse, maintain a repeat-infringer process, comply with law, establish or defend legal claims, and protect the Services, subject to applicable privacy and retention requirements.
15.2 Disclosure inherent in the process. A DMCA Notice may be shared with the affected User, and a compliant Counter-Notice will be forwarded to the original complaining party when the statutory process applies. Senders should not include unrelated sensitive information.
15.3 Preservation. Textority may preserve relevant material and records when required by valid legal process, litigation obligations, a lawful preservation request, fraud or abuse investigations, or another applicable legal duty.
15.4 No guarantee of permanent storage. Submission of a DMCA Notice does not create a general obligation for Textority to preserve all copies of the challenged material indefinitely. Preservation is governed by applicable law, legal process, and Textority retention requirements.
16. OTHER JURISDICTIONS AND NON-DMCA COPYRIGHT REPORTS
16.1 International rights holders. A copyright owner or authorized agent located outside the United States may use the DMCA process when seeking to invoke 17 U.S.C. § 512 with respect to Textority. The sender remains responsible for satisfying the statutory requirements.
16.2 Colombia and other jurisdictions. The DMCA does not eliminate copyright, moral rights, judicial remedies, administrative remedies, or other rights available under Colombian law or another applicable jurisdiction. Non-DMCA copyright reports may be submitted through the route identified in the Textority Intellectual Property Policy or Legal Center.
16.3 Conflicting legal obligations. If another applicable law, court order, or mandatory legal process requires different treatment of material, information, restoration, preservation, or disclosure, Textority will follow the controlling legal requirement to the extent it applies.
17. NO WAIVER OF OTHER TEXTORITY RIGHTS OR USER RIGHTS
17.1 Separate policy enforcement. Textority may act under its Terms of Service, Intellectual Property Policy, Acceptable Use Policy, Community and Content Rules, Prohibited Products and Services Policy, or other applicable rules independently of the DMCA where there is a separate lawful basis.
17.2 Mandatory rights. Nothing in this Policy limits a right or remedy that cannot lawfully be waived, including rights available to copyright owners, alleged infringers, Users, or Textority under applicable law.
17.3 No transfer of ownership. A DMCA removal, Counter-Notice, restoration, account action, or other platform decision does not transfer copyright ownership or grant Textority ownership of User Content or Creator Content.
18. CHANGES AND ORDER OF PRECEDENCE
18.1 Prospective changes. Textority may update this Policy prospectively in accordance with the Terms of Service and applicable law.
18.2 Pending matters. A policy update does not retroactively invalidate a statutory notice or Counter-Notice that was legally sufficient when submitted, except to the extent applicable law requires otherwise.
18.3 Specific process controls. For the DMCA-specific notice, Counter-Notice, designated-agent, restoration, and repeat-infringer process, this Policy controls over more general Textority intellectual-property guidance to the extent of a conflict. Mandatory law always controls where it cannot be varied.
19. CONTACT AND DMCA SUBMISSIONS
19.1 DMCA Notices and Counter-Notices. Submit statutory DMCA Notices and DMCA Counter-Notices to the DMCA Designated Agent identified in Section 3 of this Policy. The current Designated Agent information published in the Textority Legal Center controls if the designation later changes.
19.2 General copyright questions and non-DMCA reports. General questions about this Policy or non-DMCA copyright matters may be submitted through textority.com/legal/report or to:
Textority Inc. 10101 SW 27th Ter Miami, FL 33165 United States General and legal email: hello@textority.com DMCA Designated Agent email: hello@textority.com DMCA Designated Agent telephone: 3058000080 U.S. Copyright Office Registration Number: DMCA-1081564 Legal Center: textority.com/legal
